HP ENVY 120 User Guide - Page 39

9 Solve a problem This section contains the following topics: • Get more help • Unable to print • Resolve print quality issues • Resolve copy and scan issues • Solve networking problem • Clear a paper jam • Check cartridge access door • Troubleshooting print carriage jams • HP support Get more help You can find more information and help about your HP ENVY 120 series by entering a keyword in the Search field in the top left of the help viewer. Titles of related topics for both local and online topics will be listed. Click here to go online for more information. Unable to print Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages and resolve. 2. Turn printer off, then back on again. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information. Otherwise, follow the steps below. a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Double-click the icon for your product to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. Solve a problem Solve a problem 37