HP ENVY 17-k300 User Guide

HP ENVY 17-k300 Manual

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  • HP ENVY 17-k300 | User Guide - Page 1
    User Guide
  • HP ENVY 17-k300 | User Guide - Page 2
    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Software
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor
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    vi Processor configuration setting (select products only)
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    Table of contents 1 Starting right ...1 Visit the HP Apps Store ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...9 TouchPad ...9 Lights ...10 Buttons, speakers, and
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    ...27 Initiating and exiting Sleep and Hibernation ...27 Manually initiating and exiting Sleep 28 Manually initiating and exiting Hibernation (select products only 28 battery 33 Running on AC power ...33 Troubleshooting power problems ...34 Shutting down (turning off) the computer ...35 viii
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    7 Maintaining your computer ...36 Improving performance ...36 Using Disk Defragmenter ...36 Using Disk Cleanup ...36 Using HP 3D DriveGuard (select products only 36 Identifying HP 3D DriveGuard status 37 Updating programs and drivers ...37 Cleaning your computer ...37 Cleaning procedures ...37
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    Removing the HP Recovery partition (select products only 55 12 Specifications ...56 Input power ...56 Operating environment ...56 13 Electrostatic Discharge ...57 14 Accessibility ...58 Supported assistive technologies ...58 Contacting support ...58 Index ...59 x
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    the available apps. NOTE: HP picks is available in select countries only. 3. Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All apps screen. Best practices After you set up and register the computer, we recommend
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    and troubleshooting tips HP support ● Online chat with an HP technician For U.S. support, go to http://www.hp.com/go/contactHP. ● Support telephone numbers For worldwide support, go to http://welcome.hp.com/ country/us/en/wwcontact_us.html. ● HP service center locations Safety & Comfort Guide
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    Resource Contents Go to http://www.hp.com/go/orderdocuments. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in
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    2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware
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    or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My PC, select the
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    Left side NOTE: Refer to the illustration in this section that most closely matches your computer. Component (1) Power connector (2) AC adapter and battery light (3) Security cable slot (4) RJ-45 (network) jack/status lights (5) Vents (2) (6) HDMI port (7) USB 3.0 charging (powered)
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    Component (8) USB 3.0 port (9) Memory card reader Display Description Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Reads optional memory cards that enable you to store, manage, share, or access information. To insert a card: 1. Hold
  • HP ENVY 17-k300 | User Guide - Page 18
    of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications
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    Top TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using the TouchPad and touch screen gestures on page 24. Functions like the
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    Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in
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    Buttons, speakers, and fingerprint reader Component (1) Power button (2) Speakers (2) (3) Fingerprint reader (select products only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When
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    Keys Component (1) (2) esc key fn key (3) Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key,
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    Icon Description Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the
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    routine operation. (5) HP Triple Bass Reflex Subwoofer Provides superior bass sound. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. 14 Chapter 2 Getting to know your computer
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    this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ● Service label-Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product
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    devices. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. 16 Chapter 3 Connecting to a network
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    you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator
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    or the mobile network operator may provide it separately from the computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using HP DataPass (select products only) HP
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    2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Sharing data and drives and
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    wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. Headphones combined with a microphone are called headsets. You can connect wired headsets to
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    is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device
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    ▲ Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the documentation that came with your TV or
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    5 Navigating the screen You can navigate the computer screen in the following ways: ● Use touch gestures directly on the computer screen (select products only) ● Use touch gestures on the TouchPad ● Use keyboard and optional mouse (mouse purchased separately) Using the TouchPad and touch screen
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    Two-finger scroll (TouchPad only) Use the two-finger scroll to move up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Two-finger tap (TouchPad only) Use the two-finger tap to open the menu for an object on
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    than those discussed in this section. Using the integrated numeric keypad The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. For more details about the integrated numeric
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    the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Manually initiating and exiting Hibernation (select products only) on page 28. CAUTION: To reduce the risk of possible audio and video
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    you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Manually initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power
  • HP ENVY 17-k300 | User Guide - Page 39
    a user account password or change your current user account password, select Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password, go to step 5. 5. Select Save changes. Using the power meter and power
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    3. Remove the battery (2) from the computer. ‒ or - 1. Turn the computer upside down on a flat surface with the battery facing toward you. 2. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to release the battery. NOTE: The battery release latch
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    returns to its original position. 3. Pivot the battery upward (2), and then remove the battery (3) from the computer. Finding battery information To access battery information: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Running on battery power 31
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    and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery: ● HP Battery Check ● Information about battery types, specifications, life cycles
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    in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. Running on AC power For information about connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does not use battery
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    to save battery life. ● The power meter icon changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following and should be replaced. Contact support for information about obtaining a replacement AC power adapter. 34 Chapter 6 Managing power
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    Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut
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    box, and then select Free up disk space by deleting unnecessary files or Uninstall apps to free up disk space. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
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    notifications when updates become available. If you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or Click the question mark icon in the taskbar. 2. Select My PC, select the
  • HP ENVY 17-k300 | User Guide - Page 48
    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids
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    ● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label
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    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password such as screen-saver passwords: ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the
  • HP ENVY 17-k300 | User Guide - Page 51
    or restart the tablet, and then quickly hold down the Windows button. 2. Tap f10. 2. Select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts. Using the fingerprint reader (select products only) Integrated fingerprint readers are available on
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    For more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question on your computer should be regularly updated to correct security problems and improve software performance. CAUTION: Microsoft sends out alerts
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    . 3. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen instructions. Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and secure their company
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    3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Remove the key and keep it in a safe place. 44 Chapter 8 Securing your computer and information
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    file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you date and System BIOS): 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Starting Setup Utility (BIOS)
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Synchronizing
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    48. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test. NOTE: If you need to stop a diagnostic test on computers or tablets with
  • HP ENVY 17-k300 | User Guide - Page 59
    for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. 3. In system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP PC
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    , refer to the HP support assistant app. ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You
  • HP ENVY 17-k300 | User Guide - Page 61
    with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the recovery media. ◦ The creation
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    app. ● If you need to correct a problem with a preinstalled application or driver, use the applications, and then follow the on-screen instructions. ● If you want to recover the can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with
  • HP ENVY 17-k300 | User Guide - Page 63
    to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to
  • HP ENVY 17-k300 | User Guide - Page 64
    down the Windows button; then select f9. 3. Select the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. 54 Chapter 11 Backing up, restoring, and recovering
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    ; see Creating HP Recovery media (select products only) on page 50. NOTE: The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery
  • HP ENVY 17-k300 | User Guide - Page 66
    12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50-60 Hz. Although the
  • HP ENVY 17-k300 | User Guide - Page 67
    components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP ENVY 17-k300 | User Guide - Page 68
    features. NOTE: For additional information about a particular assistive technology product, contact customer support for that product. Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or
  • HP ENVY 17-k300 | User Guide - Page 69
    18 HP Mobile Broadband activating 17 IMEI number 17 MEID number 17 HP PC Hardware Diagnostics (UEFI) using 48 HP Recovery Manager correcting boot problems 54 starting 53 HP Recovery media creating 50 recovery 53 HP Recovery partition recovery 53 removing 55 HP resources 2 HP Touchpoint Manager 43
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    12 fn 12 Windows 12 L labels Bluetooth 15 regulatory 15 serial number 15 service 14 wireless certification 15 WLAN 15 latch, battery release 14 lights AC adapter/ recovery discs 51, 53 HP Recovery Manager 52 media 53 starting 53 supported discs 51 system 52 USB flash drive 53 using HP Recovery media
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    TouchPad buttons 9 using 24 TouchPad and touch screen gestures tap 24 two-finger pinch zoom 24 TouchPad gestures two-finger scroll 25 two-finger tap 25 TouchPad zone, identifying 9 traveling with the computer 15, 33, 38 turning off the computer 35 two-finger pinch zoom TouchPad and touch screen
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User Guide