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HP ENVY 5640 User Guide - Page 132

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Cannot Print The printer needs to be connected to HP Connected to update its Instant Ink status. You will be unable to print until the printer has been connected to update the Instant Ink status. See the printer control panel for instructions on connecting. 126 Appendix B Errors (Windows) ENWW

Section	Page
How do I?	7
Get started	8
Printer parts	9
Front view	9
Back view	10
Control panel and status lights	11
Overview of buttons and lights	11
Control panel display icons	12
Paper basics	14
Recommended papers for printing	14
Order HP paper supplies	16
Tips for selecting and using paper	16
Load media	17
Load original	21
Open the HP printer software (Windows)	22
Sleep mode	23
Auto-Off	24
Accessibility	25
Print	26
Print photos	27
Print documents	29
Print on both sides (duplexing)	30
Print with AirPrint	31
Print using the maximum dpi	32
Tips for print success	33
Use Web Services	35
What are Web Services?	36
Set up Web Services	37
Print with HP ePrint	39
Use HP Printables	41
Use the HP Connected website	42
Remove Web Services	43
Tips for using Web Services	44
Copy and scan	45
Copy documents	46
Scan	47
Scan to a computer	47
Scan to a memory device	48
Scan to Email	49
Set up Scan to Email	49
Use Scan to Email	49
Change account settings	50
Scan using Webscan	50
Tips for copy and scan success	52
Work with cartridges	53
Check the estimated ink levels	54
Replace the cartridges	55
Order ink supplies	57
Use single-cartridge mode	58
Cartridge warranty information	59
Anonymous usage information storage	60
Tips for working with cartridges	61
Connect Your Printer	62
Set up the printer for wireless communication	63
Before you begin	63
Set up the printer on your wireless network	63
Change the connection type	64
Test the wireless connection	64
Turn on or off the wireless capability of the printer	64
Connect wirelessly to the printer without a router	65
Change network settings	68
Advanced printer management tools (for networked printers)	69
Toolbox (Windows)	69
HP Utility (OS X)	69
Open the embedded Web server	70
About cookies	70
Tips for setting up and using a networked printer	71
Solve a problem	72
Jams and paper-feed issues	73
Clear a paper jam	73
Read general instructions in the Help for clearing paper jams	73
Clear a print carriage jam	75
Read general instructions in the Help for clearing a print carriage jams	76
Learn how to avoid paper jams	76
Solve paper-feed problems	76
Ink cartridge issues	78
Printing issues	80
Fix problems with page not printing (unable to print)	80
Read general instructions in the Help for unable to print issues	80
Fix print quality issues	83
Read general instructions in the Help for resolving print quality issues	84
Fix ink smears on printouts	87
Copy issues	88
Scan issues	89
Network and connection issues	90
Fix wireless connection	90
Find network settings for wireless connection	90
Fix Wi-Fi Direct connection	90
Convert USB connection to wireless	91
Printer hardware issues	92
HP support	94
Register printer	94
Support process	94
HP support by phone	94
Phone support period	95
Placing a call	95
Support phone numbers	95
After the phone support period	95
Additional warranty options	95
Technical information	96
Hewlett-Packard Company notices	97
Specifications	98
System requirements	98
Environmental specifications	98
Print specifications	98
Scan specifications	98
Copy specifications	99
Cartridge yield	99
Print resolution	99
Environmental product stewardship program	100
Eco-Tips	100
Paper use	100
Plastics	101
Material safety data sheets	101
HP inkjet supplies recycling program	101
Power consumption	101
Disposal of waste equipment by users	101
Chemical substances	101
Battery disposal in the Taiwan	102
Battery notice for Brazil	102
California Perchlorate Material Notice	102
EPEAT	102
Toxic and hazardous substance table (China)	103
Restriction of hazardous substance (Ukraine)	103
Restriction of hazardous substance (India)	103
Regulatory information	104
Regulatory model identification number	104
FCC statement	105
Notice to users in Korea	105
VCCI (Class B) compliance statement for users in Japan	105
Notice to users in Japan about the power cord	105
GS Statement (Germany)	106
Declaration of conformity	107
Regulatory information for wireless products	108
Exposure to radio frequency radiation	108
Notice to users in Brazil	108
Notice to users in Canada	109
Notice to users in Taiwan	109
Notice to users in Mexico	110
Wireless notice to users in Japan	110
Errors (Windows)	111
Low on ink	112
Very low on ink	113
Ink cartridge problem	114
Check cartridge access door	115
Ink cartridge problem	116
Paper size mismatch	117
Ink cartridge carriage stalled	118
Paper jam or tray problem	119
Out of paper	120
Document failed to print	121
Printer failure	122
Door open	123
Ink cartridge failure	124
Counterfeit Cartridge Advisory	125
Incompatible ink cartridges	126
Paper too short	127
Paper too long to auto-duplex	128
Incompatible HP Instant Ink Cartridge	129
Used HP Instant Ink Cartridge	130
Please Connect Printer to HP Connected	131
Cannot Print	132
HP Protected Cartridge Installed	133