HP ENVY 5640 User Guide - Page 82

Windows Vista, Windows XP, To clear the print queue, Print Spooler service

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iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows Vista i. From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools. ii. Double-click Services. iii. Right-click the Print Spooler service, and then click Properties. iv. On the General tab, next to Startup type, make sure that Automatic is selected. v. If the service is not already running, under Service status, click Start, and then click OK. Windows XP i. From the Windows Start menu, right click My Computer. ii. Click Manage, and then click Services and Applications. iii. Double-click Services, and then select Print Spooler. iv. Right-click Print Spooler, and click Restart to restart the service. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 6. Restart the computer. 7. Clear the print queue. To clear the print queue a. Depending upon your operating system, do one of the following: ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Double-click the icon for your printer to open the print queue. 76 Chapter 8 Solve a problem ENWW

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iv.
On the
General
tab, next to
Startup type
, make sure that
Automatic
is selected.
v.
If the service is not already running, under
Service status
, click
Start
, and then click
OK
.
Windows Vista
i.
From the Windows
Start
menu, click
Control Panel
,
System and Maintenance
,
Administrative Tools
.
ii.
Double-click
Services
.
iii.
Right-click the
Print Spooler service
, and then click
Properties
.
iv.
On the
General
tab, next to
Startup type
, make sure that
Automatic
is selected.
v.
If the service is not already running, under
Service status
, click
Start
, and then click
OK
.
Windows XP
i.
From the Windows
Start
menu, right click
My Computer
.
ii.
Click
Manage
, and then click
Services and Applications
.
iii.
Double-click
Services
, and then select
Print Spooler
.
iv.
Right-click
Print Spooler
, and click
Restart
to restart the service.
b.
Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c.
If the wrong printer is set as the default printer, right-click the correct printer and select
Set
as Default Printer
.
d.
Try using your printer again.
6.
Restart the computer.
7.
Clear the print queue.
To clear the print queue
a.
Depending upon your operating system, do one of the following:
●
Windows 8.1
and
Windows 8
: Point to or tap the upper-right corner of the screen to
open the Charms bar, click the
Settings
icon, click or tap
Control Panel
, and then click
or tap
View devices and printers
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
●
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
●
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and Faxes
.
b.
Double-click the icon for your printer to open the print queue.
76
Chapter 8
Solve a problem
ENWW