HP ENVY 6000 User Guide

HP ENVY 6000 Manual

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  • HP ENVY 6000 | User Guide - Page 1
    User Guide HP ENVY 6000 All-in-One series
  • HP ENVY 6000 | User Guide - Page 2
    PERMISSION OF HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH shock. - Read and understand all instructions in the documentation that comes with the printer. - Observe all warnings and instructions marked on the product. - Unplug
  • HP ENVY 6000 | User Guide - Page 3
    33 Wireless settings ...34 Advanced printer management tools (for wireless printers 35 Tips for setting up and using a wireless printer 36 4 Printer management tools ...37 Use the HP Smart app to print, copy, scan, and troubleshoot 38 Open the HP printer software (Windows) ...39 Toolbox (Windows
  • HP ENVY 6000 | User Guide - Page 4
    HP ePrint ...47 Remove Web Services ...79 9 Solve a problem ...80 Get help from the HP Smart app ...81 Get help in this guide ...82 Understand printer reports ...102 Solve problems using Web Services ...104 Maintain the printer ...105 Restore original factory defaults and settings 107 HP support
  • HP ENVY 6000 | User Guide - Page 5
    10 HP EcoSolutions (HP and the Environment 110 Energy Save Mode ...111 Appendix A Technical information ...112 HP Company notices ...113 Specifications ...114 Regulatory notices ...116 Environmental product stewardship program 122 Index ...131 ENWW v
  • HP ENVY 6000 | User Guide - Page 6
    vi ENWW
  • HP ENVY 6000 | User Guide - Page 7
    1 Printer parts This section contains the following topics: ● Printer overview ● Back view ● Buttons ● Print reports from control panel ● Edge lighting and status lights ● Quiet Mode ● Auto-Off ● Sleep mode ● Adjust printer lights or volume ENWW 1
  • HP ENVY 6000 | User Guide - Page 8
    Top and front view Feature 1 2 3 4 5 6 7 8 9 10 11 Description Scanner lid Lid-backing Output tray Paper-width guides Paper tray Paper tray door Ink cartridges Control panel Output tray extender (also referred to as the tray extender) Cartridge access door Scanner glass 2 Chapter 1 Printer parts
  • HP ENVY 6000 | User Guide - Page 9
    Back view 1 Power connection 2 Power button 3 USB port 4 Wi-Fi button ENWW Back view 3
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    . Lights up solid when connected, blinks when not connected. (Resume button): When it lights up, press to resume a job after a disruption (for example, after loading paper or clearing a paper jam). For more information, see Printer warning or error status on page 98. (Start Copy Black): Lights
  • HP ENVY 6000 | User Guide - Page 11
    results, and then follow the instructions on the page. NOTE: HP Instant Ink service might be available in all countries. To check availability, visit hpinstantink.com. Buttons on the back of the printer (Power connection) Use only the power cord supplied by HP. (Power button) (USB port) (Wi-Fi
  • HP ENVY 6000 | User Guide - Page 12
    Complete product reset Restore factory defaults Button combination + Instruction A complete product reset will clear all your personal data, settings, and network information from the printer. With the cartridge access door open, press and hold the Power button for at least five seconds. Restoring
  • HP ENVY 6000 | User Guide - Page 13
    -Fi Direct, Mobile Printing, and HP Instant Ink is mainly included in this report. Printer Status Report provides the current printer Press and at the same time. information, cartridge status, or recent events. It can also help troubleshoot printer problems. Wireless Network Test Report shows
  • HP ENVY 6000 | User Guide - Page 14
    means your printer is beaconing and ready to be found for setup. Complete setup using the HP Smart app or HP printer software. The printer will stay in Wi-Fi setup mode for two hours. To reset Wi-Fi setup mode, press the Wi-Fi button on the back of the printer. 8 Chapter 1 Printer parts ENWW
  • HP ENVY 6000 | User Guide - Page 15
    ) Light behavior The light bar glows purple in the center. Description Printer is connecting to the HP Smart app and this state persists until network credentials are passed to the printer. After three minutes with no activity, the printer will return to the waiting state. The outside edges of the
  • HP ENVY 6000 | User Guide - Page 16
    panel, press and hold until all the buttons light up, and then press , , and at the same time. The light bar glows blue and moves towards the edges, pulses amber in the center. The printer has either lost Wi-Fi connection, or there is a connection error during setup. 10 Chapter 1 Printer
  • HP ENVY 6000 | User Guide - Page 17
    in the center. The light bar glows white in the center. Description The printer is idle and connected to a wireless network. The computer or HP Smart app is directly connected to the printer using Wi-Fi Direct. The printer is idle and not connected to a wireless network. For how to connect the
  • HP ENVY 6000 | User Guide - Page 18
    . The printer is processing a scan job. Table 1-5 Edge lighting - green Light behavior Green glows across the light bar, then transitions into other relevant lighting pattern (setup, idle, so on). Green glow appears and fades out when powering off. Description The printer is powering on or
  • HP ENVY 6000 | User Guide - Page 19
    . Quiet Mode only works for printing with Better print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at iOS device 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 38. 2. Tap the printer image on the Home
  • HP ENVY 6000 | User Guide - Page 20
    help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy-saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto
  • HP ENVY 6000 | User Guide - Page 21
    Sleep mode Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after five minutes of inactivity. Use the HP Smart app to change the period of inactivity before the printer sleeps by selecting Advanced Settings. You can also change this
  • HP ENVY 6000 | User Guide - Page 22
    effects according to your environment and needs. To adjust printer lights or volume from an Android or iOS device 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 38. 2. Tap the printer image on the Home screen. 3. Find and change the
  • HP ENVY 6000 | User Guide - Page 23
    2 Load media and paper basics ● Load media ● Load original ● Change the default paper size detected by the printer ● Paper basics ENWW 17
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    Load media To load paper 1. Open the paper tray. 2. Slide the paper-width guides to the edges of the paper tray. 3. Insert a stack of full-size or photo paper into the middle of the paper tray with the short edge oriented towards the printer. For photo paper, make sure the side to be printed on is
  • HP ENVY 6000 | User Guide - Page 25
    4. Slide the paper-width guides to the left and right edges of the full-size or photo paper until they stop at both edges. 5. Close the paper tray. To load envelopes 1. Open the paper tray. 2. Slide the paper-width guides to the edges of the paper tray. ENWW Load media 19
  • HP ENVY 6000 | User Guide - Page 26
    3. Insert one or more envelopes into the middle of the paper tray and slide the stack of envelopes in until it stops. The side to be printed on should face down in the printer. 4. Slide the paper-width guides to the left and right edges of the stack of envelopes until they stop at both
  • HP ENVY 6000 | User Guide - Page 27
    Load original To load original on the scanner glass 1. Lift the scanner lid. 2. Load the original, print-side down, on the scanner glass, aligned with the top-left corner. 3. Close the scanner lid. ENWW Load original 21
  • HP ENVY 6000 | User Guide - Page 28
    , or medium width. You can change the default large, medium, or small paper size detected by the printer. To change the default paper size detected by the printer from an Android or iOS device 1. Open the HP Smart app. 2. Tap the printer image on the Home screen. 3. Find and change the settings from
  • HP ENVY 6000 | User Guide - Page 29
    The printer is designed to work well with most types of office paper. It is best to test a variety of print paper types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at www.hp.com for more information about HP paper. HP recommends plain papers with
  • HP ENVY 6000 | User Guide - Page 30
    your printer ● Connect using the HP Smart app ● Connect to a wireless network with a router ● Connect wirelessly without a router ● Change the connection type ● Wireless settings ● Advanced printer management tools (for wireless printers) ● Tips for setting up and using a wireless printer 24
  • HP ENVY 6000 | User Guide - Page 31
    To set up using the HP Smart app You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, Windows, and macOS devices. For information about this app, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 38. 1. Make
  • HP ENVY 6000 | User Guide - Page 32
    Quick Start Guide, press and hold light up, and then press again. until all the buttons on the control panel ● Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS) ● Connect your printer to a wireless network using HP printer software Connect your printer to a wireless
  • HP ENVY 6000 | User Guide - Page 33
    all the buttons on the control panel light up, HP printer software or not, do one of the following: If you have not installed the HP printer software on your computer a. Visit 123.hp.com to download and install the printer software. b. Follow the onscreen instructions. If you have the HP printer
  • HP ENVY 6000 | User Guide - Page 34
    c. Click Device Setup & Software. d. Click Connect a new device, and then follow the onscreen instructions. 2. After the printer connects successfully, the large light bar of the Edge lighting glows light blue in the center. 28 Chapter 3 Connect your printer ENWW
  • HP ENVY 6000 | User Guide - Page 35
    sure you have installed the HP printer software. If you have not installed the HP printer software on the computer, connect to Wi , or printer to the Internet. To turn Wi-Fi Direct on or off from the control panel ▲ On the printer control panel, press and hold until all the buttons light up
  • HP ENVY 6000 | User Guide - Page 36
    to turn Wi-Fi Direct on or off from the control panel. You can either wait until the AWC setup has been completed or press Wireless button on the back of the printer to exit the AWC setup mode. TIP: The Wi-Fi Direct guide provides instructions about how to use Wi-Fi Direct. To print the
  • HP ENVY 6000 | User Guide - Page 37
    the Wi-Fi Direct name shown such as DIRECT-**-HP ENVY 6000 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 5. Print your document. To print from a wireless-capable mobile device that does not support Wi-Fi Direct Make sure you have
  • HP ENVY 6000 | User Guide - Page 38
    wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP ENVY 6000 series (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 4. Print your document. 32 Chapter 3 Connect your
  • HP ENVY 6000 | User Guide - Page 39
    For information about how to open the app on a Windows 10 computer, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 38. 2. Make sure your printer is selected. TIP: If you want to select a different printer, click the ( ) on the toolbar at the left side of the screen, and then
  • HP ENVY 6000 | User Guide - Page 40
    software. 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 39. 2. In the printer software, click Tools. 3. Click Device Setup & Software. 4. Select Reconfigure Wireless Settings. Follow the onscreen instructions. 34 Chapter 3 Connect your
  • HP ENVY 6000 | User Guide - Page 41
    example: DIRECT-**-HP ENVY 6000 series. Enter the Wi-Fi Direct password when prompted. 3. In a supported web browser on your computer, type the following address: https:// 192.168.223.1. For information about cookies, see Embedded web server on page 41. ENWW Advanced printer management tools (for
  • HP ENVY 6000 | User Guide - Page 42
    the HP Print and Scan Doctor. Click here to go online for more information. NOTE: This utility is only available for Windows operating system. ● Use the HP online firewall troubleshooter to determine if a firewall or antivirus program is preventing your computer from connecting to the printer and
  • HP ENVY 6000 | User Guide - Page 43
    4 Printer management tools ● Use the HP Smart app to print, copy, scan, and troubleshoot ● Open the HP printer software (Windows) ● Toolbox (Windows) ● Embedded web server ● Update the printer ENWW 37
  • HP ENVY 6000 | User Guide - Page 44
    to the same network as the printer. Then HP Smart will automatically detect the printer. Get more information about the HP Smart app For basic instructions on how to print, copy, scan, and troubleshoot using HP Smart, see Print using the HP Smart app on page 45, Copy, Scan, and Mobile Fax on page 65
  • HP ENVY 6000 | User Guide - Page 45
    7: From the computer desktop, click Start, select All Programs, click HP, click the folder for the printer, and then select the icon with the printer name. NOTE: If you have not installed the HP printer software, visit 123.hp.com to download and install the necessary software. ENWW Open the
  • HP ENVY 6000 | User Guide - Page 46
    information about system requirements, see Specifications on page 114. To open the Toolbox 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 39. 2. Click Print & Scan. 3. Click Maintain Your Printer. 40 Chapter 4 Printer management tools ENWW
  • HP ENVY 6000 | User Guide - Page 47
    password-protected. If prompted for a password, enter the PIN from the label on your printer. It might be near the cartridge access area inside the printer or on the back, side, or bottom of the printer stored on the computer until you clear them manually. You can configure your browser to accept all
  • HP ENVY 6000 | User Guide - Page 48
    is not connected to the network. TIP: If you are using a computer running Windows, you can visit the HP online support website at www.support.hp.com. This website provides information and utilities that can help you correct many common printer problems. 42 Chapter 4 Printer management tools ENWW
  • HP ENVY 6000 | User Guide - Page 49
    By default, if the printer is connected to a network and Web Services has been enabled, the printer automatically checks for updates. To enable the printer to automatically check for updates 1. When HP Web Services are enabled during printer setup, the printer will automatically be enrolled to
  • HP ENVY 6000 | User Guide - Page 50
    automatically handled by the software application. Change the settings manually only when you want to change print quality, print on specific types of paper, or use special features. This section contains the following topics: ● Print using the HP Smart app ● Print from mobile devices ● Print with
  • HP ENVY 6000 | User Guide - Page 51
    1. Make sure you have loaded paper in the paper tray. For more information, see Load media on page 18. 2. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 38. 3. On the HP Smart Home screen, make sure your printer is selected. TIP: If you
  • HP ENVY 6000 | User Guide - Page 52
    Service Plugin (supported by most Android devices) from the Google Play Store and enable it on your device. ● Windows Mobile: Tap Print from the Device menu. NOTE: If your printer is not listed, you might need to do a one-time setup of the printer using the Add Printer wizard. ● Chromebook: Download
  • HP ENVY 6000 | User Guide - Page 53
    with Print Anywhere Print Anywhere is a free service from HP that allows you to use the HP Smart app with your HP Account to print remotely using cellular data or a remote Wi-Fi connection. With Print Anywhere, you can print to your HP web-connected printer anytime, from any location. Click here to
  • HP ENVY 6000 | User Guide - Page 54
    software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation. ● On the Paper/Quality tab, select the appropriate paper type from the
  • HP ENVY 6000 | User Guide - Page 55
    photo on photo paper (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or
  • HP ENVY 6000 | User Guide - Page 56
    software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. ● On the Layout tab, select Portrait or Landscape orientation. ● On the Paper/Quality tab, select the appropriate paper type from the
  • HP ENVY 6000 | User Guide - Page 57
    support.hp.com. To print in maximum dpi mode (Windows) 1. From your software, select Print. 2. Make sure your printer is selected. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer
  • HP ENVY 6000 | User Guide - Page 58
    , then click Add. This will install the available print, scan, or fax drivers for your printer. These instructions let you print from your Mac. Continue to use the HP Smart app to monitor ink levels and printer alerts. Printer not connected to network ▲ If you have not set up or connected your
  • HP ENVY 6000 | User Guide - Page 59
    snugly against all paper. Make sure the paperwidth guides do not bend the paper in the paper tray. For more information, see Load media on page 18. Printer settings tips Printer settings tips (Windows) ● To change default print settings, open the HP printer software, click Print & Scan, and then
  • HP ENVY 6000 | User Guide - Page 60
    prints, but slows print speed and might use more ink. - Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not Print on Both Sides: Manually flip the pages after one side of the paper prints out so that you can print on both sides of the paper. ○ Flip on Long
  • HP ENVY 6000 | User Guide - Page 61
    6 Manage cartridges ● Information on cartridges and the printhead ● Check the estimated ink levels ● Order ink supplies ● HP Instant Ink ● Replace the cartridges ● Use single cartridge mode ● Cartridge warranty information ● Tips for working with cartridges ENWW 55
  • HP ENVY 6000 | User Guide - Page 62
    during installation can cause temporary printing problems. ● If you are transporting the printer, do the following to prevent ink leaking from the printer or other damage from occurring to the printer: ● Make sure you turn off the printer by pressing (the Power button). Wait until all sounds of
  • HP ENVY 6000 | User Guide - Page 63
    check the estimated ink levels from the printer software, printer control panel or HP Smart. To check the ink levels from the printer software (Windows) 1. Open the HP printer software. 2. In the printer software, click Estimated Levels. To check the ink levels from HP Smart ▲ Open HP Smart on your
  • HP ENVY 6000 | User Guide - Page 64
    the cartridge access door. To locate the cartridge number from the HP Smart app ● Open HP Smart. Click or tap the printer image, and then click or tap Supported Supplies. To order original HP supplies for the printer, go to www.hp.com/buy/supplies. If prompted, choose your country/region, and then
  • HP ENVY 6000 | User Guide - Page 65
    HP Instant Ink Your printer is eligible for the HP Instant Ink replacement service, which can reduce your printing costs and save you time. After you enroll in the service, your printer automatically keeps track of your ink levels and orders more ink for you when the ink is running low. HP ships the
  • HP ENVY 6000 | User Guide - Page 66
    on recycling used ink supplies, see HP inkjet supplies recycling program on page 124. NOTE: At this time, some portions of the HP website are available in English only. NOTE: Not all cartridges are available in all countries/regions. To replace the cartridges 1. Check that power is on. 2. Remove
  • HP ENVY 6000 | User Guide - Page 67
    contacts on the cartridge. c. Slide the new cartridge in the slot and close the latch until it clicks. 4. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing a new
  • HP ENVY 6000 | User Guide - Page 68
    each cartridge. When the plastic tape covers the cartridge contacts, the printer cannot detect that the cartridge is installed. If there is no the cartridge contacts. For information about cleaning cartridge contacts, see Ink cartridge issues on page 89. To exit the single cartridge mode ●
  • HP ENVY 6000 | User Guide - Page 69
    that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period, the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
  • HP ENVY 6000 | User Guide - Page 70
    ● Press (the Power button) to turn off the printer. Wait until the power light turns off before unplugging the power cord or turning off a power strip. CAUTION: If you incorrectly turn the printer off, the print carriage might not return to the correct position, causing problems with the cartridges
  • HP ENVY 6000 | User Guide - Page 71
    7 Copy, Scan, and Mobile Fax ● Copy and scan using HP Smart ● Copy from the printer ● Scan ● Tips for copy and scan success ● Mobile Fax ENWW 65
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    how to fill the original to the paper. 6. Tap Start Black or Start Color to make a copy. To scan from an Android or iOS device 1. Open the HP Smart app. 2. Tap the Plus icon if you need to change to a different printer, or add a new printer. 3. Select Camera Scan. The built-in camera will open
  • HP ENVY 6000 | User Guide - Page 73
    print or share the image. 1. Open HP Smart. For more information, see Use the HP Smart app to print, copy, scan, and troubleshoot on page 38. 2. Select Scan, and then select Camera. 3. Put a document or photo in front of the camera, and then click or tap the round button at the bottom of the screen
  • HP ENVY 6000 | User Guide - Page 74
    Copy from the printer The Copy button on the printer display allows you to easily select number of copies and color or black and white for copying on plain paper. From the scanner glass 1. Load paper in the paper tray. For information about how to load paper, see Load media on page 18. 2. Load the
  • HP ENVY 6000 | User Guide - Page 75
    You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a computer or an email recipient. ● Scan using HP printer software ● Scan using Webscan Scan using HP printer software ● Scan to a computer ● Scan to email ● Create a new scan shortcut (Windows
  • HP ENVY 6000 | User Guide - Page 76
    print-side down, on the scanner glass, aligned with the top-left corner. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 39. 3. In the printer software, under Print & Scan, click Scan, and then click Scan a Document or Photo. 4. Click Create
  • HP ENVY 6000 | User Guide - Page 77
    , print-side down, on the scanner glass, aligned with the top-left corner. 2. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 39. 3. In the printer software, under Print & Scan, click Scan, and then click Scan a Document or Photo. 4. Click the
  • HP ENVY 6000 | User Guide - Page 78
    from EWS to enable Webscan. 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original, print-side down, on the scanner glass, aligned with the top-left corner. 2. Open
  • HP ENVY 6000 | User Guide - Page 79
    , and then print a copy of the enlarged image. ● If you want to adjust scan size, output type, scan resolution, or file type, and so on, start scan from the printer software. ● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software. ● If you want
  • HP ENVY 6000 | User Guide - Page 80
    HP Smart website. Use Mobile Fax in the HP Smart app 1. Make sure your mobile device or computer are connected to a network. Launch the HP Smart app and sign into or create your HP message 5. Scan the item you want to fax using your printer or mobile device camera, or attach a supported file type.
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    8 Web Services This section contains the following topics: ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Remove Web Services ENWW 75
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    cable. HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software
  • HP ENVY 6000 | User Guide - Page 83
    set up Web Services using the printer control panel 1. Print the Web Services Report by holding the Information button for three seconds until all buttons are lit. Press the Resume button. 2. The page will contain instructions on setting up HP Web Services. To set up Web Services using the embedded
  • HP ENVY 6000 | User Guide - Page 84
    HP ePrint 1. Make sure you have set up Web Services. For more information, see Set up Web Services on page 77. 2. To obtain the email address for your printer: a. Press and hold are lit. (the Information button) for three seconds until all the control panel buttons b. Press (the Resume button
  • HP ENVY 6000 | User Guide - Page 85
    Web Services Use the following instructions to remove Web Services. To remove Web Services using the embedded web server 1. Open the EWS. For more information, see Open the embedded web server on page 35. 2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings
  • HP ENVY 6000 | User Guide - Page 86
    a problem This section contains the following topics: ● Get help from the HP Smart app ● Get help in this guide ● Understand printer reports ● Solve problems using Web Services ● Maintain the printer ● Restore original factory defaults and settings ● HP support 80 Chapter 9 Solve a problem ENWW
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    Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. ENWW Get help from the HP Smart app 81
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    and paper-feed issues ● Ink cartridge issues ● Printing issues ● Network and connection issues ● Printer hardware issues ● Printer warning or error status Jams and paper-feed issues ● Clear a paper jam ● Learn how to avoid paper jams ● Solve paper-feed problems Clear a paper jam NOTE: Paper jams can
  • HP ENVY 6000 | User Guide - Page 89
    1. Press (the Cancel button) to try to clear the jam automatically. If this does not work, complete the following steps to clear the jam manually. 2. Open the cartridge access door. 3. Wait until the carriage stops moving. 4. Press to turn off the printer. Then disconnect the power cord from the
  • HP ENVY 6000 | User Guide - Page 90
    Reconnect the power cord to the rear of the printer to turn it on. To clear an internal paper jam CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below to clear the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear
  • HP ENVY 6000 | User Guide - Page 91
    a. Open the cartridge access door. b. Remove the paper path cover. c. Lift the duplexer cover up and remove jammed paper. ENWW Get help in this guide 85
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    d. Reinsert the paper path cover. Make sure it snaps into place. e. Close the cartridge access door. f. Touch on the control panel to continue the current job. 2. If the problem is not resolved, check the print carriage area inside the printer. CAUTION: During the process, avoid touching the
  • HP ENVY 6000 | User Guide - Page 93
    the printer, more paper jams are likely to occur. c. Move the carriage to the far left of the printer, and do the same as in the previous step to remove any torn pieces of paper. d. Close the cartridge access door. e. Touch on the control panel to continue the current job. 3. If the problem is
  • HP ENVY 6000 | User Guide - Page 94
    all of the pieces of paper from the printer, more paper jams are likely to occur. d. Carefully turn the printer up again. e. Push the paper tray back in. f. Touch on the control panel to continue the current job. Learn how to avoid paper jams To help avoid paper jams, follow these guidelines
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    guides do not bend the paper in the paper tray. - Make sure the paper tray is not overloaded with paper. - Make sure the pieces of the loaded paper are not sticking together. - Use HP paper for optimum performance and efficiency. Ink cartridge issues ● Identify whether a cartridge has a problem
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    has a problem If a cartridge has a problem, you might get a cartridge problem message from the printer software or the HP Smart app, or the Cartridge access door lights up. To identify whether a specific cartridge has a problem, open the cartridge access door, and then check the ink cartridge light
  • HP ENVY 6000 | User Guide - Page 97
    of the ink or other debris elsewhere on the cartridge. c. On the inside of the printer, locate the contacts for the cartridge. The printer contacts are the printer off, and then on. NOTE: If one cartridge is causing problems, you can remove it and use the single cartridge mode to operate the printer
  • HP ENVY 6000 | User Guide - Page 98
    them by following the onscreen instructions. 2. If your computer is connected to the printer with a wireless connection, confirm that the connection is working. 3. Verify that the printer is not paused or offline. To verify that the printer is not paused or offline a. Depending upon your operating
  • HP ENVY 6000 | User Guide - Page 99
    Start menu, click Control Panel, System and Security, and then Administrative Tools. ii. Double-click Services. iii. Right-click service is not already running, under Service status, click Start, and then click OK. b. Make sure the correct printer is set as the default printer. The default printer
  • HP ENVY 6000 | User Guide - Page 100
    the cartridges from drying out, always turn the printer off using the Power button. To improve print quality (Windows) 1. Make sure you are using original HP cartridges. 2. Check the paper type. For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For
  • HP ENVY 6000 | User Guide - Page 101
    are not low on ink. To print a diagnostics page a. Load letter or A4 unused plain white paper into the paper tray. b. Open the printer software. For more information, see Open the HP printer software (Windows) on page 39. c. In the printer software, click Print & Scan and then click Maintain
  • HP ENVY 6000 | User Guide - Page 102
    , see Open the HP printer software (Windows) on page 39. c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer toolbox. d. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions. Network and connection issues
  • HP ENVY 6000 | User Guide - Page 103
    -Fi Direct connection security for the printer is set to Manual, do one of the following to connect to the printer. ● Make sure to enter the correct Wi-Fi Direct password or PIN code when prompted. ● If (the Information button) is blinking white on the printer control panel, make sure to press it
  • HP ENVY 6000 | User Guide - Page 104
    Open the app and check the printer status, and then follow the onscreen instructions to fix the issue. Then check the following for additional assistance if needed. ● Wireless connection errors ● Paper error status ● Ink error status ● Error Codes on control panel 98 Chapter 9 Solve a problem ENWW
  • HP ENVY 6000 | User Guide - Page 105
    Wireless Connect (AWC) error. ● If it occurs during the AWC setup mode, for the more instructions, see Connect using the HP Smart app on page 25. ● If it occurs after the connection has been completed successfully, for troubleshooting the issue, see Network and connection issues on page 96. The
  • HP ENVY 6000 | User Guide - Page 106
    be counterfeit or previously used. Refer to the message in the HP printer software or the HP Smart app for more information. ● If the corresponding cartridge is not newly installed, it is very low on ink. Press (the Resume button) to continue printing, and replace the cartridge when the print
  • HP ENVY 6000 | User Guide - Page 107
    Codes on control panel Summary of supported error codes: Error Codes E0 E1 E2 E3 E4 E5 E6 E9 Description Unusable cartridge Paper size mismatch error Sensor/Paper length mismatch error Ink carriage stall Paper jam Scanner failure General printer error Update error ENWW Get help in this guide 101
  • HP ENVY 6000 | User Guide - Page 108
    panel on page 7. Printer status report Use the printer status report to view current printer information and cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. If you need to call HP
  • HP ENVY 6000 | User Guide - Page 109
    Web access test report Print the web access report to help identify internet connectivity issues which can affect Web Services. ENWW Understand printer reports 103
  • HP ENVY 6000 | User Guide - Page 110
    Solve problems using Web Services If you are having problems using Web Services, such as HP ePrint, check the following: ● Make sure the printer is connected to the Internet using an wireless connection. NOTE: You cannot use these web features if the printer is connected using a USB cable. ● Make
  • HP ENVY 6000 | User Guide - Page 111
    of scans, and affect the accuracy of special features such as fitting copies to a certain page size. To clean the scanner glass WARNING! Before cleaning the printer, turn the printer off by pressing unplugging the power cord from the electrical socket. 1. Lift the scanner lid. (the Power button
  • HP ENVY 6000 | User Guide - Page 112
    pressing the power cord from the electrical socket. (the Power button) and unplug Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. Keep fluids away from the interior of the printer, as well as from the printer control panel. 106 Chapter 9 Solve a problem ENWW
  • HP ENVY 6000 | User Guide - Page 113
    mode. TIP: You can visit the HP online support website at www.support.hp.com for information and utilities that can help you correct many common printer problems. (Windows) Run the HP Print and Scan Doctor to diagnose and automatically fix printing, scanning, and copying issues. The application is
  • HP ENVY 6000 | User Guide - Page 114
    website at www.support.hp.com. HP online support provides a variety of options for help with your printer: Get troubleshooting assistance: Find information for resolving paper jams, network connection issues, print quality issues, printer errors, and more. Get software and drivers: Download software
  • HP ENVY 6000 | User Guide - Page 115
    while installing the software, you can register now at https://www.register.hp.com. Additional warranty options Extended service plans are available for the printer at additional costs. Go to www.support.hp.com, select your country/region and language, then explore the extended warranty options
  • HP ENVY 6000 | User Guide - Page 116
    optimize your environmental footprint and empowering you to print responsibly-at home or in the office. For more detailed information about environmental guidelines that HP follows during the manufacturing process, see Environmental product stewardship program on page 122. For more information about
  • HP ENVY 6000 | User Guide - Page 117
    Energy Save Mode Power usage is reduced while in Energy Save Mode. After initial setup of printer, the printer will enter Energy Save Mode after 5 minutes of inactivity. To change the time to Energy Save Mode from the embedded web server (EWS) 1. Open the
  • HP ENVY 6000 | User Guide - Page 118
    this section. For additional specifications, see the printed documentation that came with the HP ENVY 6000 All-in-One series. This section contains the following topics: ● HP Company notices ● Specifications ● Regulatory notices ● Environmental product stewardship program 112 Appendix A Technical
  • HP ENVY 6000 | User Guide - Page 119
    reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and
  • HP ENVY 6000 | User Guide - Page 120
    ● Index cards: Up to 40 ● Photo paper sheets: Up to 30 Output tray capacity ● Plain paper sheets: Up to 25 ● Envelopes: Up to 5 ● Photo paper sheets: Up to 10 Paper size ● For a complete list of supported media sizes, see the printer software. Paper weights ● Plain Paper: 60 to 90 g/m² (16 to 32
  • HP ENVY 6000 | User Guide - Page 121
    ● Method: drop-on-demand thermal inkjet ● Language: PCL3 GUI Print resolution ● For a list of supported print resolutions, visit the product support website at www.support.hp.com. Scan specifications ● ● Optical Resolution: up to 1200 dpi ● Hardware Resolution: up to 1200 x 1200 dpi ● Enhanced
  • HP ENVY 6000 | User Guide - Page 122
    Regulatory notices The HP ENVY 6000 All-in-One series meets product requirements from regulatory agencies in your country/ region. frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
  • HP ENVY 6000 | User Guide - Page 123
    users in Japan B VCCI-B Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am full Declaration of Conformity can be found at the following website: www.hp.eu/certificates (Search with the product model name or its Regulatory Model
  • HP ENVY 6000 | User Guide - Page 124
    and 2483.5 MHz, and between 5170 MHz and 5710 MHz, with a transmit power of 20 dBm (100 mW) or less. - CAUTION: IEEE 802.11x lead to interference issues with existing radio services. Visual display workplaces statement for Germany GS can be found at www.hp.eu/certificates. Regulatory wireless
  • HP ENVY 6000 | User Guide - Page 125
    is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential reduce the potential for harmful interference to co-channel mobile satellite systems. High-power radar is allocated as the primary user of the 5.25- to 5.35GHz
  • HP ENVY 6000 | User Guide - Page 126
    any interference, including interference that may cause undesired operation of the device. WARNING! Exposure to Radio Frequency Radiation. The radiated output power of this device is below the Industry Canada radio frequency exposure limits. Nevertheless, the device should be used in such a manner
  • HP ENVY 6000 | User Guide - Page 127
    Notice to users in Thailand (5 GHz) This radio communication equipment has the electromagnetic field strength in compliance with the Safety Standard for the Use of Radio Communication Equipment on Human Health announced by the National Telecommunications Commission. ENWW Regulatory notices 121
  • HP ENVY 6000 | User Guide - Page 128
    Regulation 1275/2008 ● Paper ● Plastics ● Safety data sheets ● Recycling program ● HP inkjet supplies recycling program ● Power consumption ● Disposal of ● SEPA Ecolabel User Information (China) ● China Energy Label for Printer, Fax and Copier ● Battery disposal in Taiwan ● European Union Battery
  • HP ENVY 6000 | User Guide - Page 129
    ENERGY STAR® certified HP products. ● Lower your carbon footprint-all HP printers include power management settings that help you control energy use. ● Discover more ways HP and our customers are reducing environmental impact at www.hp.com/ ecosolutions. 1 HP papers certified under FSC®C017543
  • HP ENVY 6000 | User Guide - Page 130
    print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/recycle Power consumption HP printing and imaging contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our
  • HP ENVY 6000 | User Guide - Page 131
    Power supply 電線 ◯ ◯ ◯ ◯ ◯ ◯ Cables － ◯ ◯ ◯ ◯ ◯ Printed circuit board － ◯ ◯ ◯ ◯ ◯ Control panel 墨水匣 ◯ ◯ ◯ ◯ ◯ ◯ Cartridge － ◯ ◯ ◯ ◯ ◯ Scanner assembly corresponds to the exemption. www.support.hp.com ENWW Environmental product stewardship program 125
  • HP ENVY 6000 | User Guide - Page 132
    To access the latest user guides or manuals for your product, go to www.support.hp.com. Select Find your product, and then follow the onscreen instructions. 126 Appendix A Technical information ENWW
  • HP ENVY 6000 | User Guide - Page 133
    The Table of Hazardous Substances/Elements and their Content (China) 有害物质 部件名称 铅 汞 镉 六价铬 多溴联苯 (Pb) (Hg) (Cd) (Cr(VI)) (PBB) ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ X ◯ ◯ ◯ ◯ 打印系统 X ◯ ◯ ◯ ◯ 显示器 X ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ ◯ 驱动光盘 X ◯ ◯ ◯ ◯ 扫描仪 X ◯ ◯ ◯ ◯
  • HP ENVY 6000 | User Guide - Page 134
    EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf. SEPA Ecolabel User Information (China) 63.0 dB(A China Energy Label for Printer, Fax and Copier GB 21521 1 3 1 2 GB 21521 W) 表示。 W) 表示。 128 Appendix
  • HP ENVY 6000 | User Guide - Page 135
    time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Battery notice for Brazil A bateria deste equipamento nao foi projetada para ser removida pelo cliente. California
  • HP ENVY 6000 | User Guide - Page 136
    , podem conter, ainda que em quantidades mínimas, substâncias impactantes ao meio ambiente. Ao final da vida útil deste produto, o usuário deverá entregá-lo à HP. A não observância dessa orientação sujeitará o infrator às sanções previstas em lei. Após o uso, as pilhas e/ou baterias dos produtos
  • HP ENVY 6000 | User Guide - Page 137
    systems supported 114 P paper clear jams 82 skewed pages 89 troubleshoot feeding 89 paper tray locating 2 paper-feed problems, troubleshoot 89 power troubleshoot 97 power input, locating 3 print diagnostic page 102 double-sided 50 specifications 115 troubleshoot 97 print quality report 102 printer
  • HP ENVY 6000 | User Guide - Page 138
    115 scan specifications 115 trays clear paper jams 82 locating 2 paper-width guides 2 troubleshoot feeding 89 troubleshoot embedded web server 41 HP Smart 81 multiple pages are picked 89 network configuration page 102 paper not picked up from tray 89 paper-feed problems 89 power 97 print 97 printer
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User Guide
HP ENVY
6000 All-in-One series