HP ENVY 6000 User Guide - Page 98

Fix problems with not printing (unable to print), Hardware and Sound - offline

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Fix problems with page not printing (unable to print) To resolve print issues (Windows) Make sure that the printer is turned on and that there is paper in the paper tray. If you are still unable to print, try the following in order: 1. Check for error messages from the printer software and resolve them by following the onscreen instructions. 2. If your computer is connected to the printer with a wireless connection, confirm that the connection is working. 3. Verify that the printer is not paused or offline. To verify that the printer is not paused or offline a. Depending upon your operating system, do one of the following: ● Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. b. Either double-click the icon for your printer or right-click the icon for your printer and select See what's printing to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. 4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending upon your operating system, do one of the following: ● Windows 10: From the Windows Start menu, select Windows System from the app list, select Control Panel, and then click View devices and printers under Hardware and Sound. ● Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. b. Make sure the correct printer is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 92 Chapter 9 Solve a problem ENWW

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Fix problems with page not printing (unable to print)
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the paper tray. If you are still unable to print,
try the following in order:
1.
Check for error messages from the printer software and resolve them by following the onscreen
instructions.
2.
If your computer is connected to the printer with a wireless connection, confirm that the connection is
working.
3.
Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a.
Depending upon your operating system, do one of the following:
●
Windows 10
: From the Windows
Start
menu, select
Windows System
from the app list, select
Control Panel
, and then click
View devices and printers
under
Hardware and Sound
.
●
Windows 8.1
and
Windows 8
: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the
Settings
icon, click or tap
Control Panel
, and then click or tap
View
devices and printers
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
b.
Either double-click the icon for your printer or right-click the icon for your printer and select
See
what's printing
to open the print queue.
c.
On the
Printer
menu, make sure there are no check marks next to
Pause Printing
or
Use Printer
Offline
.
d.
If you made any changes, try to print again.
4.
Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a.
Depending upon your operating system, do one of the following:
●
Windows 10
: From the Windows
Start
menu, select
Windows System
from the app list, select
Control Panel
, and then click
View devices and printers
under
Hardware and Sound
.
●
Windows 8.1
and
Windows 8
: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the
Settings
icon, click or tap
Control Panel
, and then click or tap
View
devices and printers
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
b.
Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c.
If the wrong printer is set as the default printer, right-click the correct printer and select
Set as
Default Printer
.
d.
Try using your printer again.
92
Chapter 9
Solve a problem
ENWW