HP ENVY 6000 User Guide - Page 96

Identify whether a cartridge has a problem, Fix cartridge problems, To clean cartridge contacts

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Identify whether a cartridge has a problem If a cartridge has a problem, you might get a cartridge problem message from the printer software or the HP Smart app, or the Cartridge access door lights up. To identify whether a specific cartridge has a problem, open the cartridge access door, and then check the ink cartridge light. If it lights up or is blinking, the corresponded cartridge has an issue. For more information on cause and solution, see Printer warning or error status on page 98. Fix cartridge problems If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not resolved, replace the cartridges. For information about replacing cartridges, see Replace the cartridges on page 60. To clean cartridge contacts CAUTION: The cleaning procedure should take only a few minutes. Make sure that the cartridges are reinstalled in the printer as soon as possible. It is not recommended to leave the cartridges outside the printer longer than 30 minutes. If cartridges are left unprotected outside the printer, their nozzles might dry out and clog up. 1. Check that power is on. 2. Open the cartridge access door. 3. Wait until the carriage stops moving. 4. Remove the cartridge indicated in the error message. 5. Clean the cartridge contacts and printer contacts. 90 Chapter 9 Solve a problem ENWW

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Identify whether a cartridge has a problem
If a cartridge has a problem, you might get a cartridge problem message from the printer software or the HP
Smart app, or the Cartridge access door lights up.
To identify whether a speciļ¬c cartridge has a problem, open the cartridge access door, and then check the ink
cartridge light. If it lights up or is blinking, the corresponded cartridge has an issue. For more information on
cause and solution, see
Printer warning or error status
on page
98
.
Fix cartridge problems
If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the
cartridges, verifying the protective piece of plastic tape has been removed from each cartridge, and then
reinserting the cartridges. If this does not work, clean the cartridge contacts. If the problem is still not
resolved, replace the cartridges. For information about replacing cartridges, see
Replace the cartridges
on page
60
.
To clean cartridge contacts
CAUTION:
The cleaning procedure should take only a few minutes. Make sure that the cartridges are
reinstalled in the printer as soon as possible. It is not recommended to leave the cartridges outside the printer
longer than 30 minutes. If cartridges are left unprotected outside the printer, their nozzles might dry out and
clog up.
1.
Check that power is on.
2.
Open the cartridge access door.
3.
Wait until the carriage stops moving.
4.
Remove the cartridge indicated in the error message.
5.
Clean the cartridge contacts and printer contacts.
90
Chapter 9
Solve a problem
ENWW