HP ENVY Photo 7100 User Guide - Page 104

Setup, Reports, Print Quality Report, Printer Maintenance, Clean Cartridges, All HP Contacts

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5. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page from the printer display a. Load letter or A4 unused plain white paper into the input tray. b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). c. Touch Reports . d. Touch Print Quality Report. 6. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions of the boxes, then automatically clean the cartridges. See the following graphic of a color blocks without defects example. To clean the cartridges from the printer display a. Load letter or A4 unused plain white paper into the input tray. b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). c. Touch Printer Maintenance , select Clean Cartridges, and then follow the onscreen instructions. 7. If cleaning the cartridges does not solve the problem, contact HP support. Go to www.hp.com/support . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All HP Contacts for information on calling for technical support. 98 Chapter 9 Solve a problem ENWW

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5.
Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer display
a.
Load letter or A4 unused plain white paper into the input tray.
b.
From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch
(
Setup
).
c.
Touch
Reports
.
d.
Touch
Print Quality Report
.
6.
Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the
color and black boxes, or no ink in portions of the boxes, then automatically clean the cartridges. See the
following graphic of a color blocks without defects example.
To clean the cartridges from the printer display
a.
Load letter or A4 unused plain white paper into the input tray.
b.
From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch
(
Setup
).
c.
Touch
Printer Maintenance
, select
Clean Cartridges
, and then follow the onscreen instructions.
7.
If cleaning the cartridges does not solve the problem, contact HP support. Go to
www.hp.com/
support
.
This website provides information and utilities that can help you correct many common printer problems. If
prompted, select your country/region, and then click
All HP Contacts
for information on calling for
technical support.
98
Chapter 9
Solve a problem
ENWW