Home » HP Manuals » Multifunction Devices » HP ENVY Photo 7100 » Manual Viewer

HP ENVY Photo 7100 User Guide - Page 106

Scan issues

Add to My Manuals
Save this manual to your list of manuals

Page 106 highlights

Scan issues HP Print and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operating system. Use an HP online troubleshooting wizard. Get step-by-step instructions if you cannot create a scan or if your scans are low quality. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. For more information, see Tips for copy and scan success. 100 Chapter 9 Solve a problem ENWW

Section	Page
How do I?	7
Get started	8
Accessibility	9
HP EcoSolutions (HP and the Environment)	10
Manage Power	10
Sleep mode	10
Auto- off	11
Quiet Mode	11
Optimize Printing Supplies	12
Printer parts	13
Printing supplies area	14
Control panel and status lights	15
Overview of buttons and lights	15
Control panel display icons	15
Change printer settings	16
Dashboard	17
Paper basics	18
Recommended papers for printing	18
Order HP paper supplies	19
Tips for selecting and using paper	19
Load paper	21
Load original	26
Update the printer	27
Open the HP printer software (Windows)	28
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device	29
Turn the printer off	30
Print	31
Print using the HP Smart app	32
Print documents using HP printer software	33
Print photos using HP printer software	34
Print on envelopes	36
Print on both sides (duplexing)	38
Print using the maximum dpi	39
Print from apps on mobile devices	41
Print from apps on mobile devices	41
Access printer features and troubleshooting information from mobile devices	41
Tips for successful printing	42
Copy and scan	45
Copy	46
Scan	47
Scan using the HP Smart app	47
Scan from a Windows 10 device	47
Scan from an Android or iOS device	49
Scan using HP printer software	49
Scan to a computer	49
Scan to email	50
Create a new scan shortcut (Windows)	51
Change scan settings (Windows)	51
Scan from the printer control panel	52
Scan to a computer	52
Scan to a memory device	52
Scan using Webscan	53
Tips for copy and scan success	54
Web Services	55
What are Web Services?	56
Set up Web Services	57
Use Web Services	59
HP ePrint	59
Printer apps	59
Remove Web Services	61
Work with cartridges	62
Information on cartridges and the printhead	63
Check the estimated ink levels	64
Replace the cartridges	65
Order cartridges	67
Use single-cartridge mode	68
Store printing supplies	69
Cartridge warranty information	70
Network setup	71
Set up the printer for wireless communication	72
Before you begin	72
Set up the printer on your wireless network	72
Change the connection type	73
Test the wireless connection	74
Turn on or off the wireless capability of the printer	75
Change network settings	76
Use Wi-Fi Direct	78
Printer management tools	81
The HP Smart app	82
Toolbox (Windows)	83
HP Utility (OS X and macOS)	84
Embedded web server	85
About cookies	85
Open the embedded web server	85
Embedded web server cannot be opened	86
Solve a problem	88
Jams and paper-feed issues	89
Clear a paper jam	89
Read general instructions in the Help for clearing paper jams	89
Clear a print carriage jam	91
Read general instructions in the Help for clearing a print carriage jams	91
Learn how to avoid paper jams	92
Solve paper-feed problems	92
Cartridge issues	94
Printing issues	96
Fix problems with page not printing (unable to print)	96
Read general instructions in the Help for unable to print issues	96
Fix print quality issues	100
Read general instructions in the Help for resolving print quality issues	100
Copy issues	105
Scan issues	106
Network and connection issues	107
Fix wireless connection	107
Find network settings for wireless connection	107
Fix Wi-Fi Direct connection	107
Printer hardware issues	109
Get help from the printer control panel	110
Get help from the HP Smart app	111
Understand printer reports	112
Printer status report	112
Network configuration report	112
Print quality report	112
Web Services information page	113
Solve problems using Web Services	114
Maintain the printer	115
Clean the scanner glass	115
Clean the exterior	116
Restore original factory defaults and settings	117
HP support	119
Technical information	121
HP Company notices	122
Specifications	123
System requirements	123
Environmental specifications	123
Print specifications	123
Scan specifications	123
Copy specifications	124
Cartridge yield	124
Print resolution	124
Regulatory notices	125
Regulatory model identification number	125
FCC statement	125
Notice to users in Korea	126
VCCI (Class B) compliance statement for users in Japan	126
Notice to users in Japan about the power cord	126
Noise emission statement for Germany	126
European Union Regulatory Notice	126
Products with wireless functionality	127
Visual display workplaces statement for Germany	127
Declaration of conformity	128
Regulatory information for wireless products	129
Exposure to radio frequency radiation	130
Notice to users in Canada (5 GHz)	130
Notice to users in Canada	130
Notice to users in Taiwan	131
Notice to users in Japan	131
Notice to users in Korea	131
Notice to users in Serbia (5 GHz)	131
Notice to users in Taiwan (5 GHz)	131
Notice to users in Thailand (5 GHz)	131
Environmental product stewardship program	132
Eco-Tips	132
European Union Commission Regulation 1275/2008	132
Paper	133
Plastics	133
Safety data sheets	133
Recycling program	133
HP inkjet supplies recycling program	133
Power consumption	133
Disposal of waste equipment by users	134
Chemical substances	134
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	135
EPEAT	135
Battery disposal in Taiwan	136
European Union Battery Directive	136
California Perchlorate Material Notice	136
The Table of Hazardous Substances/Elements and their Content (China)	137
SEPA Ecolabel User Information (China)	137
China Energy Label for Printer, Fax and Copier	137