HP EliteDesk 800 G3 User Guide - Page 14

6 Troubleshooting This section includes examples of errors that could occur during installation of the Intel Optane memory software and driver. For more information and help on these errors, please contact support at www.hp.com/ support. Error Cause and solution Unsupported CPU Intel Optane memory requires a 7th generation Intel Core processor or later. Unsupported Chipset Intel Optane memory requires a supported Intel 200 Series Chipset or later. Unsupported Operating System Intel Optane memory requires Windows 10 64-bit Spring 2017 Creator's Update (1703) or later. Unsupported BIOS Intel Optane memory requires BIOS Version 02.06 or later. Unsupported BIOS mode Intel Optane memory requires BIOS Version 02.06 or later. Unsupported System Drive An MBR system drive partition table is not supported. To resolve this issue, change the system drive partition table type to GPT, and then reinstall the operating system. Unsupported System Drive The last partition cannot be resized because it is blocked for resizing. Unsupported System Drive Last Partition The last partition cannot be resized because it does not have enough free space. Intel Rapid Storage Technology is Already Installed To resolve this issue, uninstall the Intel Rapid Storage Technology user interface and then install the Intel Optane memory application. Error Checking System Compatibility The installation failed to check for chipset compatibility. - or - The installation failed to check for the drive partition table. - or - The installation failed to check the available space on the last partition of the system drive. Intel Optane Memory is Currently Disabled You tried to uninstall the Intel Optane memory application with Intel Optane memory enabled. To uninstall the Intel Optane memory application, open the application and disable Intel Optane memory before uninstalling the Intel Optane memory application. 10 Chapter 6 Troubleshooting