HP EliteDesk 880 Getting Started Guide - Page 13

Restoring and recovering in Windows 7, System Restore, Start, Computer, Properties, System protection

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If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Before calling, write down the product ID number, computer and monitor serial numbers, and the failure ID produced by running the diagnostics if applicable. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. NOTE: For sales information and warranty upgrades (HP Care Packs), call your local authorized service provider or dealer. Restoring and recovering in Windows 7 To protect from loss or damage, back up your personal data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support. To obtain the support telephone number for your region, see http://www.hp.com/support/contactHP. System Restore If you have a problem that might be due to software that you installed on your computer, use System Restore to return the computer to a previous restore point. You can also set restore points manually. NOTE: Always use this System Restore procedure before you use the System Recovery feature. NOTE: Some features might not be available on systems that are shipped without a Windows operating system. To start System Restore: 1. Close all open programs. 2. Click the Start button, right-click Computer, and then click Properties. 3. Click System protection, System Restore, click Next, and then follow the on-screen instructions. To add restore points manually: 1. Close all open programs. 2. Click the Start button, right-click Computer, click Properties, and then click System protection. 3. Under Protection Settings, select the disk for which you want to create a restore point. 4. Click Create, and then follow the on-screen instructions. If you encounter issues 7

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If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that
your service call is handled properly:
●
Be in front of your computer when you call.
●
Before calling, write down the product ID number, computer and monitor serial numbers, and the
failure ID produced by running the diagnostics if applicable.
●
Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
●
Remove any software that was recently installed.
NOTE:
For sales information and warranty upgrades (HP Care Packs), call your local authorized
service provider or dealer.
Restoring and recovering in Windows 7
To protect from loss or damage, back up your personal data files. Refer to the operating system or
backup utility documentation for instructions on making backup copies of your data files.
To protect the software from loss or damage, keep a backup copy of all system software,
applications, and related files stored on the hard drive.
If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support.
To obtain the support telephone number for your region, see
support/contactHP
.
System Restore
If you have a problem that might be due to software that you installed on your computer, use System
Restore to return the computer to a previous restore point. You can also set restore points manually.
NOTE:
Always use this System Restore procedure before you use the System Recovery feature.
NOTE:
Some features might not be available on systems that are shipped without a Windows
operating system.
To start System Restore:
1.
Close all open programs.
2.
Click the
Start
button, right-click
Computer
, and then click
Properties
.
3.
Click
System protection
,
System Restore
, click
Next
, and then follow the on-screen
instructions.
To add restore points manually:
1.
Close all open programs.
2.
Click the
Start
button, right-click
Computer
, click
Properties
, and then click
System
protection
.
3.
Under
Protection Settings
, select the disk for which you want to create a restore point.
4.
Click
Create
, and then follow the on-screen instructions.
If you encounter issues
7