HP Envy 13-1000 HP ENVY 13 - Maintenance and Service Guide - Page 34

Service tag, When ordering parts or requesting information

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Removal and replacement procedures Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item (1) (2) (3) Component Serial number (s/n) Product name Model description (4) Warranty period (5) Part number/Product number (p/n) Description This is an alphanumeric identifier that is unique to each product. This is the product name affixed to the front of the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This number describes the duration (in years) of the warranty period for the computer. This number provides specific information about the product's hardware components. The part number helps a service technician determine what components and parts are needed. Maintenance and Service Guide 4-5

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Removal and replacement procedures
Maintenance and Service Guide
4–5
Service tag
When ordering parts or requesting information, provide the computer serial number and model number provided on
the service tag.
Item
Component
Description
(1)
Serial number (s/n)
This is an alphanumeric identifier that is unique to each product.
(2)
Product name
This is the product name affixed to the front of the computer.
(3)
Model description
This is the alphanumeric identifier used to locate documents,
drivers, and support for the computer.
(4)
Warranty period
This number describes the duration (in years) of the warranty
period for the computer.
(5)
Part number/Product number (p/n)
This number provides specific information about the product’s
hardware components. The part number helps a service
technician determine what components and parts are needed.