HP Integrity Superdome SX2000 HP Insight Manager WBEM Provider Events Referenc
HP Integrity Superdome SX2000 Manual
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- HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 1
HP Integrity Servers with Microsoft® Windows Server™ 2003 and Windows Server™ 2008 HP Insight Management WBEM Provider Events Reference Guide HP Part Number: 5992-5584 Published: May 2009 - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 2
, L.P. Legal Notices Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 3
7 Introduction...7 Platform Events...7 HP Ethernet Events...105 HP Fiber Channel Events...106 HP SAS Events...107 HP SCSI Events...107 HP Smart Array Events...108 Server Provider (SysEvt) Events...109 HP System Management Homepage Events 110 HP Event Sync Events...110 HP BMC IPMI Driver Events - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 4
4 - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 5
Based Enterprise Management (WBEM) providers on HP Integrity servers running Microsoft® Windows® Server 2003 and Windows® Server 2008. The document printing date and part number administrators and HP support personnel responsible for installing, configuring, and managing HP Integrity servers. This - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 6
will consist of a complete replacement manual and pertinent online or CD documentation. Manufacturing Part Number 5992-5584 Supported Operating Supported SmartSetup Supported Products Systems Version (Servers) Microsoft Windows Server 2003 for Itanium-based Systems, 64-bit Microsoft Windows - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 7
Tables Introduction This reference guide describes the Windows System Log Event ID number, severity, and description of events generated by HP Integrity WBEM provider software. The WBEM providers are a group of services that run continuously in the background on HP Integrity servers and report the - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 8
WBEM ProviderName: SEL02_IndicationProvider. One of the temperature sensors crossed its upper non-critical threshold. Probable Cause: The temperature inside the server has gone outside the factory specified range for normal operation. This event may indicate one of the following conditions: a failed - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 9
your HP support representative as soon as possible to have the unit checked. Check all boards, power supplies, and modules that either supply or use this voltage rail. WBEM EventID: 120. WBEM ProviderName: SEL02_IndicationProvider. Power Pod Voltage Fault. Probable Cause: The voltage in the server - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 10
has been disconnected. Reconnect, or The power supply has failed. Contact your HP support representative to check the power supply. WBEM EventID: 137. WBEM ProviderName: SEL02_IndicationProvider. The power supply sensors detect a possible problem. Probable Cause: The power supply fan(s) is slowing - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 11
Action: Make a note of the failed memory bank/board number and slot number, contact HP support to replace the failed module. WBEM EventID: 159. WBEM ProviderName: SEL02_IndicationProvider. Generic trap for Critical or Fatal type E0 event from system firmware. Probable Cause: This event is generated - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 12
by override). Probable Cause: The system has been powered OFF with a hard power-down. Recommended Action: HP recommends that when you powered down the system you use the normal shutdown procedure to properly shut down the operating system. Otherwise, data-loss and/or hardware failure can occur. WBEM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 13
FPL_IndicationProvider. CPU struct init failed. Probable Cause: A CPU has failed the configuration process. Recommended Action: Replace CPU. If problem persists contact your HP representative for support. WBEM EventID: 211. WBEM ProviderName: FPL_IndicationProvider. CPU failed early config. Probable - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 14
not serviced. Probable Cause: Internal FW error. Recommended Action: Reboot, if problem persists contact your HP representative for support. before the CPU data structure has been setup. Recommended Action: Reboot, if problem persists contact your HP representative for support. WBEM EventID: - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 15
Action: Reset the BMC and reboot. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 232. WBEM ProviderName: an error copying PAL to memory. Recommended Action: Reboot, if problem persists contact your HP representative for support. WBEM EventID: 244. - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 16
Action: Reboot if necessary, if problem persists contact your HP representative for support. WBEM EventID: 256. WBEM ProviderName: FPL_IndicationProvider. Trap not serviced. Probable Cause: A invalid trap has been requested or a trap has not been installed. Recommended Action: Reboot if necessary - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 17
Machine Check. Recommended action: Contact HP support to troubleshoot the problem. WBEM EventID: 266. WBEM number of I/O slots. Probable Cause: The firmware needs to be updated. An incorrect I/O backplane is installed. Recommended Action: Contact your HP representative to check the firmware - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 18
. Verify that the IO config installed in the system is one that is supported. If problem persists contact your HP representative for support. WBEM EventID: 277. WBEM ProviderName: FPL_IndicationProvider. PCI bus walk unknown error. Probable Cause: Internal firmware error. Recommended Action: Contact - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 19
: Refer to the user's manual for Memory loading instructions. WBEM EventID: 300. WBEM ProviderName: FPL_IndicationProvider. DIMM SPD checksum failed. Probable Cause: The DIMMs SPD EEPROM got corrupted. Recommended Action: Contact HP Support personnel to troubleshoot the problem. WBEM EventID: 301 - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 20
Refer to the user's manual for Memory loading instructions. WBEM EventID: 316. WBEM ProviderName: FPL_IndicationProvider. Generic memory firmware error. Probable Cause: Corrupt NVM or System firmware failure. Recommended action: Contact HP support to troubleshoot the problem. WBEM EventID: 317. WBEM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 21
. Recommended Action: Upgrade to latest system firmware, or contact HP support to troubleshoot the problem. WBEM EventID: 330. WBEM ProviderName: FPL_IndicationProvider. Memory error status invalid. Probable Cause: Non-memory errors were detected during the memory test that FW doesn't know how to - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 22
has been loaded into the system. Probable Cause: Control bit to use an alternate memory config are set. Recommended Action: Clear NVM Update SFW Contact HP support to troubleshoot the problem. WBEM EventID: 338. WBEM ProviderName: FPL_IndicationProvider. OS INIT address not registered. Probable - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 23
Reboot if necessary, if problem persists contact your HP representative for support. WBEM EventID: 348. WBEM ProviderName: FPL_IndicationProvider. Firmware is adding a DEGRADED cpu node to the device tree. Probable Cause: A CPU that is not fully functional is installed in the cell board. Recommended - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 24
WBEM ProviderName: FPL_IndicationProvider. Sram cannot be used on the cell. Probable Cause: SRAM cannot be located or used on the cell board. Replace the configured for multiple speeds. Probable Cause: A PCI card is configured with mixed speeds. Recommended Action: Correct the configuration problem - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 25
fetch timeout. Probable Cause: SBA memory fetch timeout error Recommended Action: repair faulty hardware. WBEM EventID: 379. WBEM ProviderName: FPL_IndicationProvider. Error was encountered when Initializing the LBA. Probable Cause: LBA firmware initialization failed Recommended Action: Review - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 26
failed with a data compare error. Probable Cause: Bad NVRam, replace the bad chip. WBEM EventID: 2426. WBEM ProviderName: FPL_IndicationProvider. An NVRam CRC Error was detected. Probable Cause: Firmware/software error Recommended Action: Check for new version of firmware/OS Contact HP Support. WBEM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 27
: 420. WBEM ProviderName: FPL_IndicationProvider. Copying memory test code failed. Probable Cause: Memory test code located in main memory has been corrupted Recommended Action: Contact HP support personnel to troubleshoot the problem. WBEM EventID: 421. WBEM ProviderName: FPL_IndicationProvider - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 28
cell sending event is suspect. Recommended Action: Provide event data to HP support center for assistance. WBEM EventID: 2431. WBEM ProviderName info of the cell with CLM. Probable Cause: The partition level memory will fail at this point. WBEM EventID: 565. WBEM ProviderName: FPL_IndicationProvider - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 29
firmware. Probable Cause: Report the IPF to the firmware team. Reset the system. This cannot be worked around in the field. WBEM EventID: 570. WBEM ProviderName: FPL_IndicationProvider. The PD numbers , AC power cycle if necessary, if problem persists contact your HP representative for support. WBEM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 30
a warning. Recommended Action: Reboot, update SFW if necessary, if problem persists contact your HP representative for support. WBEM EventID: 588. WBEM ProviderName: FPL_IndicationProvider. An error was encountered when firmware tried to update the Group B Profile. Probable Cause: Utilities may - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 31
, contact HP support to troubleshoot the problem. WBEM EventID: 444. WBEM ProviderName: FPL_IndicationProvider. MC: Set PAL features failed. Probable Cause: SFW failed to set the feature set from PAL. Recommended Action: update newer system firmware with the new PAL that support the PAL_SET_FEATURES - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 32
HP support to troubleshoot the problem. WBEM EventID: 457. WBEM ProviderName: FPL_IndicationProvider. A GUID was larger than the expected 128 bits. Probable Cause: Inconsistency in EFI firmware. Recommended Action: Upgrade system firmware. If problem persists, contact HP support to troubleshoot - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 33
error. Recommended Action: Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 473. WBEM Cause: This is usually due to a memory allocation problem. Verify that sram is usable and there is memory available. WBEM EventID: 2459. WBEM ProviderName: - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 34
sizes are installed in the system. Recommended Action: Replace processors with compatible ones if all processors are to be used. WBEM processor installed in the system. Recommended Action: No action is needed. If problem persists, update System FW or contact your HP representative for support. - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 35
EFI and SAL portions of the system firmware. Recommended Action: Reboot, if problem persists, contact your HP representative for support. WBEM EventID: 501. WBEM ProviderName: FPL_IndicationProvider. EFI unable to find the SAL service to install boot-time interrupt handlers. Probable Cause: Mismatch - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 36
Cause: Internal EFI error. Recommended Action: Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 512. WBEM ProviderName: FPL_IndicationProvider. Unable to initialize part of the SAL/EFI interface. Probable Cause: Incompatible versions - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 37
invalid privilege level when setting password. Probable Cause: Internal EFI error. Recommended Action: Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 523. WBEM ProviderName: FPL_IndicationProvider. EFI MDT table is bad. Probable Cause: SFW - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 38
Warning 5832 Warning Event Description An invalid XBC number was given. Probable Cause: Firmware error Recommended Action: Reset cell. WBEM Upgrade BMC FW and System FW. If problem persists, contact your HP representative for support. WBEM EventID: 544. WBEM ProviderName: FPL_IndicationProvider - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 39
Upgrade system firmware. If problem persists, contact HP support to troubleshoot the problem. WBEM memory address parity error has been detected. The physical location can be located in the data the cell Recommended Action: Install the DIMMs in the correct order. DIMMs are installed in ranks of DIMMs - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 40
HP Support personnel to troubleshoot problem. WBEM EventID: 603. WBEM ProviderName: FPL_IndicationProvider. Remote routing a crossbar failed. Probable Cause: A failure was encountered while performing Action: Try forcing firmware to reroute the fabric by cycling 48V power on the cabinets. - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 41
Management Processor Firmware Software Error. Probable Cause: A software error was detected and is being logged. The internal data is causes and replacing or installing a cell board with cabinet's AC Breakers 'off'. Recommended Action: Remove cell board causing problem. Power complex on and allow - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 42
. The Utilities Subsystem is not allowing the cabinet to power up due to an insufficient number of installed IO fans. Recommended Action: Install missing IO fans, or if proper number installed, troubleshoot IO fan presence detection. WBEM EventID: 652. WBEM ProviderName: FPL_IndicationProvider - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 43
: Contact HP Support personnel to troubleshoot problem. WBEM EventID: 671. WBEM ProviderName: FPL_IndicationProvider. The BPSs for the cabinet are illegally configured. Data Byte 3 = PDCA number. Probable Cause: The BPS are installed in an illegal configuration. Recommended Action: Re-configure the - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 44
received from installed Bulk Power Supply was unknown. Probable Cause: The designated power supply is responding HP Support personnel to troubleshoot the problem. WBEM EventID: 683. WBEM ProviderName: FPL_IndicationProvider. Watchdog Timer Expired. Probable Cause: CLU has been reset after a firmware - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 45
help, contact HP Support personnel to troubleshoot the problem. WBEM EventID: 689. WBEM ProviderName: FPL_IndicationProvider. IO Power Board Over temperature WBEM EventID: 694. WBEM ProviderName: FPL_IndicationProvider. Failure to read data from a UGUY FRUID EEPROM. Probable Cause: Attempted access - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 46
the ASIC. If none, replace failed Backplane Power Board. WBEM EventID: 699. WBEM ProviderName: . WBEM ProviderName: FPL_IndicationProvider. Failure to write data to FRUID EEPROM. Probable Cause: The entity . Recommended Action: Contact HP Support personnel to troubleshoot problem. WBEM EventID: 2906. - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 47
firmware. WBEM EventID: 707. WBEM ProviderName: FPL_IndicationProvider. Power fault on cell board. Probable Cause: One or more of the DC to DC power converters on the Cell Power Board is displaying a fault condition. Recommended Action: Contact HP Support personnel to troubleshoot the problem. WBEM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 48
date, or known bad revision, use FWUU to update CLU firmware. Contact HP Support personnel to troubleshoot problem. WBEM EventID: 624. WBEM ProviderName: FPL_IndicationProvider. An unknown Cell voltage margin has been detected. Probable Cause: A user has manually, using back-door debugging methods - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 49
attempts to update the PDHC firmware fail, contact HP support personnel to troubleshoot the problem. WBEM EventID: 637. WBEM ProviderName: FPL_IndicationProvider. Boot is disabled because the cell type does not match the System FW ROM type. Probable Cause: The cell's installed CPU modules do not all - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 50
717. WBEM ProviderName: FPL_IndicationProvider. An invalid number of XBC ports were landmined in the is installed. Recommended Action: Contact HP Support Personnel Data field contains data meant for firmware debug only. Probable Cause: Debug event. Recommended Action: Contact your hp support - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 51
to the same XBC. Check CC, Check XBC, Contact HP Support Personnel. WBEM EventID: 731. WBEM ProviderName: FPL_IndicationProvider. A cabinet has been configured using an invalid cabinet number. Probable Cause: Re-configure cabinet to use a valid cabinet number. WBEM EventID: 732. WBEM ProviderName - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 52
reg. Probable Cause: Probably something wrong with the cell hardware. Recommended Action: Try OLAing a different cell. Contact HP Support personnel to troubleshoot the problem. WBEM EventID: 1761. WBEM ProviderName: FPL_IndicationProvider. The attempt to update the PD Addr Map to include OLA cell - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 53
your HP service representative. WBEM EventID: 773. WBEM ProviderName: FPL_IndicationProvider. Initialization of a PCI node in the firmware device to support the installed PCI cards. Recommended Action: Remove one or more PCI cards to reduce resource requirements; check for faulty cards that - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 54
try the OLA operation again. Or, collect IPMI event logs and contact HP Customer Support for assistance. WBEM EventID: 6954. WBEM ProviderName: FPL_IndicationProvider. Firmware was unable to find a suitable block of main memory to relocate ROM. Probable Cause: Probably caused by lots of PDT entries - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 55
cleared after a number of PDC attempts. Recommended Action: Contact HP Support personnel to troubleshoot the problem. WBEM EventID: 1759. WBEM ProviderName: FPL_IndicationProvider. failed accessing the core cell RTC while synchronizing the OLA cell's RTC. Probable Cause: Core cell data could not be - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 56
. Recommended Action: If this chassis code occurs in every boot then contact HP Support personnel to troubleshoot the problem. WBEM EventID: 1764. WBEM ProviderName: FPL_IndicationProvider. Firmware encountered a problem trying to initialize. Probable Cause: Examine the related event that failed and - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 57
This means that MCA occurred while OS_MCA was performing error recovery. Probable Cause: The cells will data read from a CPU module's Processor Information ROM. Probable Cause: The CPU module's Processor Information ROM is unprogrammed. Recommended Action: Contact HP support personnel to troubleshoot - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 58
initialized. Probable Cause: Firmware problem. Contact HP Support Personnel. WBEM EventID: 865. WBEM ProviderName: FPL_IndicationProvider. Cell has been disabled by the PDHC because no CPU modules were found. Probable Cause: No CPU modules are installed. Recommended Action: Install CPU modules on - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 59
ProviderName: FPL_IndicationProvider. Unexpected fabric firmware error. Probable Cause: An unanticipated error occurred. Contact HP Support personnel to analyze the IPMI FPL log. WBEM EventID: 884. WBEM ProviderName: FPL_IndicationProvider. The CPU is performance or functionally restricted. Probable - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 60
be reset because PDC couldn't read PDH memory. Probable Cause: Cell hardware problem like PDH memory itself, the coherency controller, the executing CPU or interaction between any of these cell components. Recommended Action: Contact HP Support to troubleshoot the cell and either fix it or replace - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 61
data. Probable Cause: Cell hardware problem, like a problem with PDH registers or PDH memory, or a problem with the concorde or CPU chips. Recommended Action: Troubleshoot data structure in PDH memory. Probable Cause: Hardware problem with the CPU or cell board. Recommended Action: Contact HP Support - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 62
because CPU couldn't change its CPU FP (PST) state. Probable Cause: Hardware problem with the cell (like PDH memory) or the CC or CPU. Recommended Action: Contact HP support to troubleshoot or replace the cell board. WBEM EventID: 913. WBEM ProviderName: FPL_IndicationProvider. Partition about - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 63
incorrectly. Recommended Action: If this is in manufacturing, re-program the FRU specific field of the FRU data for the cell or CPU module. Otherwise, contact HP Support personnel to troubleshoot the problem. WBEM EventID: 923. WBEM ProviderName: FPL_IndicationProvider. PDH space not available after - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 64
. Resetting the partition because couldn't access PDH memory. Probable Cause: CPU is on unreachable cell Defective CPU Recommended Action: Contact HP Support personnel to troubleshoot cell board Investigate for fabric problem. WBEM EventID: 1766. WBEM ProviderName: FPL_IndicationProvider. Resetting - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 65
for additional chassis codes to describe the problem. WBEM EventID: 948. WBEM ProviderName: FPL_IndicationProvider. Failed to write the XBC CSR that contains the number of failed links. Probable Cause: Fabric Access Failure Recommended Action: Contact HP Support personnel to check XBC, Backplane, CC - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 66
has no I/O. Probable Cause: Cannot configure IO on the cell, probably due to previous errors. Recommended Action: Correct the hardware/software problem indicated by previous errors. WBEM EventID: 962. WBEM ProviderName: FPL_IndicationProvider. The system firmware had an error with the structured - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 67
Cause: The I/O configuration's power consumption exceeds the supported limit. Recommended Action: Remove the I/O card from each slot indicated by an IO_PCI_POWER_OVERLOAD_ERR event. WBEM EventID: 976. WBEM ProviderName: FPL_IndicationProvider. (warning) Outputted in MFG, when Memory SBE Seeding is - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 68
: 1813. WBEM ProviderName: FPL_IndicationProvider. PDC failed reading a specific value from its own copy of the RDRs. Probable Cause: problem on cell wherein PDC could not properly access memory Recommended Action: Contact HP support to troubleshoot cell board. WBEM EventID: 1814. WBEM ProviderName - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 69
viable core cell is configured within the partition. WBEM EventID: 998. WBEM ProviderName: FPL_IndicationProvider. cell cannot reach the fabric, partition contains 3 or more cells. Probable Cause: configuration combined with main backplane problems. Recommended Action: Contact HP Support to confirm - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 70
Memory server problem with the system bus. Contact your HP representative to check the system bus. WBEM EventID: 1822. WBEM ProviderName: FPL_IndicationProvider. PCI card problem. Include the FABRIC_ERRORS_XBC_CLEAR_WR_ADDR event log and its data in any reports. Recommended Action: Contact HP Support - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 71
. Likely hardware problem. Look for additional chassis codes to further isolate the error. Recommended Action: Contact HP Support personnel to analyze Invalid CSR address, possible firmware defect. Recommended Action: Capture complete live logs and contact HP Support representative. WBEM EventID: - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 72
performing RESET_FOR_RECONFIG after getting the error logs. WBEM EventID: 2448. WBEM ProviderName: FPL_IndicationProvider. Error building cell-level FW device tree. Probable Cause: Data field displays the status of creating the cell level device tree for use by firmware , contact HP Support. WBEM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 73
HP Support. WBEM EventID: 1857. WBEM ProviderName: FPL_IndicationProvider. Not enough error free memory to run late sefltests. Probable Cause: Due to excessive memory vrm slot in byte 11 matches the vrm number silkscreened on the cell board. WBEM EventID: 2485. I/O backplane power brick is reporting - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 74
Description The NVRAM service was unable to HP Support Representative to investigate the fabric and firmware vertex modules. WBEM EventID: 2910. WBEM ProviderName: FPL_IndicationProvider. The maximum memory supported by this system has been exceeded. Probable Cause: Too much memory has been installed - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 75
15), but the actual port was not. Data field: (XBC number 32) | (port number 48). Probable Cause: Internal firmware error. Recommended Action: Contact your HP Support Representative to investigate the fabric and firmware vertex modules. WBEM EventID: 2919. WBEM ProviderName: FPL_IndicationProvider - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 76
was called on a back-to-back system which is an improper use of the function. Data field: unused. Probable Cause: Internal firmware error. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric. WBEM EventID: 2935. WBEM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 77
pair was not found in the expected graph data. Data field: (cellNum 32) | CC portNum. Probable Cause: Internal firmware error or data corruption. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric. WBEM EventID: 2942 - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 78
error during Non-Coherent table setup. Data field: (return value) | (source cell 32) | (target cell 48). Probable Cause: Internal firmware error or data corruption. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 79
Global LINK_SEL_COHx CSR failed. Data field: cell number of the Skyline that failed. Probable Cause: System firmware was unable to write a fabric hardware register. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 80
logs, preferably live logs. Contact you HP Support Representative. WBEM EventID: 4858. WBEM ProviderName: FPL_IndicationProvider. Fabric phases have been executed in an invalid order. Data field indicates the expected phase. Probable Cause: System firmware failed a validation check on its routing - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 81
System Firmware was unable to route the crossbar fabric. Recommended Action: Collect IPMI Event logs. Contact your HP Support Representative to troubleshoot Firmware encountered a problem while processing the crossbar fabric graphs Recommended Action: Collect IPMI event logs. Contact your HP Support - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 82
firmware error or data corruption. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support I/O cables installed. Probable Firmware is out of NVRAM and cannot built the ILM memory slice device map. Probable Cause: Firmware ran out of NVRAM before the server - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 83
been installed in an illegal configuration on the cell board. Recommended Action: Contact your HP support representative. WBEM EventID: 4535. WBEM ProviderName: FPL_IndicationProvider. Invalid CPU terminator installed on the cell board. Probable Cause: An invalid CPU terminator card is installed on - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 84
comes down, the firmware will restore the processor's performance to normal. WBEM EventID: 4543. WBEM ProviderName: FPL_IndicationProvider. Cache errors detected on a processor. Probable Cause: Threshold parity errors have been detected in the Instruction or Data Cache Memory (I-Cache or D-Cache - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 85
CSR in Arches Fabric Phase3. Data field: (XBC port 48) | (XBC ID 32) | (route). Probable Cause: System firmware was unable to write a fabric hardware register. Recommended Action: Capture IPMI event logs, look for additional errors. Contact your HP Support Representative to analyze the fabric - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 86
. Could possibly be a data corruption problem. Data field: (cell number 56) | (return value from VM_CollectVertices). Probable Cause: An error occurred while routing the fabric, possible data corruption or firmware error. Recommended Action: Contact your HP support representative to inspect the - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 87
Arches Fabric ArfSetDefaultCSRs() function. Data field:(cell number 56) | (port number 48) | (xbc ID 32) | (return value). Probable Cause: An error occurred while routing the fabric, possible data corruption or firmware error. Recommended Action: Contact your HP support representative to inspect the - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 88
11481 Warning 11482 Error 11483 Warning 11484 Error Event Description System backplane power has reported a 12v power fault. The data field contains the physical location of the fault. Probable Cause: System backplane power board has reported a 12v fault. Recommended Action: Check system backplane - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 89
backplane power. WBEM Data field: unused. Probable Cause: An error occurred while routing the fabric Recommended Action: Collect IPMI event logs, and contact your HP support representative to inspect the fabric and system firmware Action: Use the soft partitioning configuration tool released - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 90
adequate memory but has not been given any IO resources. The soft partition (fPar) may therefore only boot as far as the EFI shell. It must be reconfigured and reset before it may boot an operating system. Recommended Action: Reconfigure the soft partition using an Operating-system-specific utility - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 91
Action: Collect IPMI event logs, and contact your HP support representative to inspect the fabric and system firmware. WBEM EventID: 4953. WBEM ProviderName: FPL_IndicationProvider. Memory allocation failed. The data is the size of the memory block which could not be allocated. Probable Cause - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 92
usage by other programs, add physical memory, or configure the guest to use less memory. WBEM EventID: 4958. WBEM ProviderName: FPL_IndicationProvider. The minimum number of processors required is more than the number available. The data is the number of available processors. Probable Cause: The - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 93
Action: Reboot, if problem persists, contact HP support. WBEM EventID: 5153. WBEM ProviderName: FPL_IndicationProvider. FW has detected an illegal memory config using 4GB DIMMs. The system will be halted. Probable Cause: An unsupported memory configuration with 4GB DIMMs is installed in the system - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 94
your HP support representative to inspect the fabric and system firmware. WBEM EventID: 5165. WBEM ProviderName: FPL_IndicationProvider. The requested OS does not support booting with mixed CPU revisions. Probable Cause: Mixed CPU revisions exist in a mixed-cpu stepping configuration. Recommended - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 95
HP support representative to inspect the fabric and system firmware. WBEM EventID: 5171. WBEM ProviderName: FPL_IndicationProvider. Firmware was unable to generate a Skyline CSR address. Data field: cell number the FPARs semaphore. Recommended Action: Do not use cell on line add/delete in FPARs mode - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 96
data field gives the physical location of the DIMM that had the error. Probable Cause: An uncorrectable memory ECC error has occurred. Recommended Action: Replace all DIMMs in the memory rank specified in the physical location info. If problem persists, contact HP support to troubleshoot the problem - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 97
Cause: A CPU module's temperature has exceed the high temperature threshold or a CPU power module fault has occurred. Recommended Action: Contact HP support personnel to troubleshoot the problem. WBEM EventID: 5192. WBEM ProviderName: FPL_IndicationProvider. SFW detected an error while writing to - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 98
if the errors persist. Recommended Action: Contact your HP support representative to check the specified memory. WBEM EventID: 5260. WBEM ProviderName: FPL_IndicationProvider. A platform error was detected by the firmware/hardware, and corrected by using a spare channel. Probable Cause: Hardware has - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 99
Warning Event Description Duplicate DIMM serial numbers have been detected. Data field gives physical location of DIMM. HP Support Representative to check the fabric subsystem health. WBEM EventID: 6577. WBEM ProviderName: FPL_IndicationProvider. System firmware encountered fabric problems. Data - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 100
data word is not 0x0000000400000000, then the problem is most likely with the PCI card. If the value of the data number and configuration of power supplies. Reduce power required by the blade (for instance, remove some memory or a CPU.) Or, if there are powered-on blades that are not in use, power - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 101
. Recommended Action: Analyze the dump + logs for cause. If necessary contact HP Support for assistance. WBEM EventID: 6773. WBEM ProviderName: FPL_IndicationProvider. An instance of CLU FW has an installed firmware revision that is incompatible with the system type. Many system operations will fail - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 102
error. Contact your HP Support Representative to troubleshoot the fabric. WBEM EventID: 6776. WBEM ProviderName: FPL_IndicationProvider. System firmware could not determine a link's address. Probable Cause: This event does not indicate the original cause. This is a problem encountered while handling - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 103
excessive number of persistent correctable errors in its third level cache and as a result performance has firmware, flash a new BMC firmware. If problem persists, contact HP support to troubleshoot the problem. WBEM EventID: 6904. WBEM ProviderName: FPL_IndicationProvider. PCI/PCIX/PCIe card - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 104
Action: Check the amount of memory in use. HP unsupported DIMM(s) has been detected on this partition. Probable Cause: HP PFM service has detected one or more HP unsupported DIMMs on this partition. Recommended Action: Make sure to have HP supported DIMMs installed. 104 WBEM Provider Event Tables - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 105
system license to be used; Verify if all processors are enabled. A Fabric Message Processor (FMP) has unexpectedly reset. The system has recovered from the problem. Probable Cause: There is a firmware problem. Recommended Action: Verify that the most recent firmware is installed on the system. WBEM - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 106
interface is no longer available. An Ethernet adapter was removed or an Ethernet team or VLAN was removed via the HP Network Configuration Utility (NCU). 13 Information The number of active adapters in an Ethernet team has changed. This is an optional indication that can be disabled via the - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 107
the maximum allowed temperature for normal operation. A shutdown is imminent. Action is required before loss of data occurs. HP SCSI Events Source in Windows Event Log: HP SCSI Event ID Event Severity Event Description 1 Information A SCSI device status has changed to Unknown. 2 Information - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 108
Information A Storage Enclosure Power Supply has changed to Fully Redundant. 303 Warning A Storage Enclosure Power Supply status has changed to . Action is required before loss of data occurs. HP Smart Array Events Source in Windows Event Log: HP Smart Array Event ID Event Severity Event - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 109
. An enclosure temperature is reaching the maximum allowed temperature for normal operation. A shutdown is imminent. Action is required before loss of data occurs. Server Provider (SysEvt) Events Source in Windows Event Log: HP System Event ID Event Severity Event Description 2001 Information - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 110
has been stopped successfully. 11 Error The HP System Management Homepage Win32 service could not be started successfully. 12 Error The HP System Management Homepage Win32 service could not be stopped successfully. HP Event Sync Events Source in Windows Event Log: HpInsightMgmtProvs Event - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 111
the configured timeouts shown in data field. Make HP Insight Management Agents or HP Insight Management WBEM Providers are installed used. Please contact HP support team to solve this problem. 2 Information HP PFM service detected the DIMM module in %s has been added. 2 Information HP PFM service - HP Integrity Superdome SX2000 | HP Insight Manager WBEM Provider Events Referenc - Page 112
HP PFM service detected the CPU module in %s has been replaced. 2 Information HP PFM has detected a module replacement: The CPU %s has been replaced. The serial number of the older module was %s and the serial number Warning HP WBEM data was captured and compressed as a raw data format.%
HP Integrity Servers with Microsoft®
Windows Server™ 2003 and Windows
Server™ 2008
HP Insight Management WBEM Provider
Events Reference Guide
HP Part Number: 5992-5584
Published: May 2009