HP Integrity rx1600 Installation Guide, Second Edition - HP Integrity rx1600
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- HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 1
hp Integrity rx1600 Installation Guide Regulatory Model Number: RSVLA-0302 Version 2.0 Manufacturing Part Number: A9901-96002 January 2004 U.S.A. © Copyright 2004 Hewlett-Packard Development Company, L.P.. - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 2
The HP Server Documentation CD-ROM has been provided with your server. It contains a complete documentation set for the server, including localized versions of key documents. Included on the CD-ROM are the Site Preparation and Operations and Maintenance guides, which contain in-depth troubleshooting - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 3
Additional Memory 35 Supported DIMM sizes 35 DIMM Locations 36 Installing DIMMs 37 Installing Additional PCI Cards 39 Installing a PCI Card 39 Optional Management Processor Card (MP 43 4. Troubleshooting Troubleshooting Tips 47 Troubleshooting Methodology 47 Possible Problems 48 The system - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 4
Contents Power and System LEDs 56 Command Line Interface 68 Command Line Interface Menu 68 Troubleshooting Example Using CLI 69 Troubleshooting Example Using CLI 69 LAN LEDs 70 Rear Panel LAN LEDs 70 System Management 10/100 Mb LAN 70 Optional Management Processor LAN LEDs 71 System Board - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 5
3-5. Rear View 18 Figure 3-6. Front View of the hp Integrity rx1600 Server 20 Figure 3-7. Filler Removal from Slot 1 21 Figure Power Pod 34 Figure 3-21. Connecting the Power Cable 34 Figure 3-22. DIMM Loading Order 36 Figure 3-23. DIMM Locations 37 Figure 3-24. Inserting DIMM into Memory - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 6
Figures 6 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 7
appropriate product support service. See your HP sales representative for details. IMPORTANT The latest version of this document can be found online at http://docs.hp.com. What's in This Document The hp Integrity rx1600 Installation Guide contains these chapters: • Chapter 2, "Server Overview and - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 8
://www.hp.com/support. For the latest information on HP-UX patches, check the HP IT Resource Center at http://itrc.hp.com. Information to Collect Before You Contact Support Before you contact HP support, you should: Step 1. Check information on troubleshooting and attempt to solve the problem. See - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 9
the identification label. Step 3. Become familiar with your system configuration: • Are you using the LAN, RS232, or web interface to monitor the server? • How many processors, DIMMs, and PCI cards have been installed? • What versions of processor, memory, and PCI cards are used and where are they - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 10
About This Document Where to Get Help 10 Chapter 1 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 11
Server Overview The hp Integrity rx1600 Server is a two-way IPF rack-mount server based on the Itanium® processor family architecture. The hp Integrity rx1600 Server accommodates up to 8 DIMMs and internal peripherals including disks and DVD-ROM. The supported operating systems include HP - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 12
Server Overview and Unpacking Server Overview Figure 2-2 hp Integrity rx1600 Server (Front View with Bezels Removed) Figure 2-3 hp Integrity rx1600 Server (Rear View) 12 Chapter 2 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 13
it to the shipping representative. Installing the Server into a Rack HP Rack Any hp Integrity rx1600 Server that is to be installed into a rack is shipped with equipment slides. With every set of slides comes an installation guide: Installation Guide, Mid-Weight Slide Kit, 5065-7291. Follow the - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 14
Server Overview and Unpacking Unpacking the Server 14 Chapter 2 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 15
control panel of the hp Integrity rx1600 Server provides the controls and indicators commonly used for operation. Figure 3-1 Front View DVD Drive Control Panel Figure 3-2 0 1 LVD HDD 2 LVD HDD 1 System Product Label Control Panel LED 2 LED 4 System LED 1 LED 3 LED Power On/Off LED LAN - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 16
function may be remotely activated. a. See the troubleshooting chapter of the hp Integrity rx1600 Operations and Maintenance Guide for details on information provided by the system and diagnostic LEDs. Additional Controls and Indicators The hp Integrity rx1600 Server can have up to two low-voltage - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 17
controlled by the disk drive and turns on when a drive is accessed. • Status LED-The Drive Status LED is not used on the hp Integrity rx1600 Server. Figure 3-3 Hard Disk Drive LED Indicators Activity LED Status LED Table 3-2 LED Activity LED Status LED Hard Disk Drive LED Definitions Activity - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 18
and Configuring Rear Panel Rear Panel The hp Integrity rx1600 Server rear panel includes communication ports, I/O ports, AC power connector, and the locator LED/button. Additional LEDs located on the rear panel of the hp Integrity rx1600 Server signal the operational status of: • Optional - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 19
and Configuring Service Tools Required Table 3-4 Rear Panel Connectors and Switches (Continued) Connector/Switch Function Locator Button and LED Video (optional) Serial (optional) 10/100 LAN (optional) The locator button and LED are used to help locate a server within a rack of servers. When - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 20
while the operating system is running. If the operating system does not support this feature, shut down the operating system before attempting this procedure. Failure to observe this caution will result in system failure. Figure 3-6 Front View of the hp Integrity rx1600 Server 0 1 LVD HDD 2 Slot - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 21
Installing and Configuring Installing Internal Hard Disk Drives CAUTION If the HP Server is to be operated with only a single hard disk drive installed, the hard disk drive slot filler must be installed to insure proper cooling. If a - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 22
, at the EFI shell prompt input shell> info io to interrogate the system for proper identification of the drive. b. If the server has a management processor installed, use the management processor command MP> df to interrogate the system for proper identification (FRUID) of the drive. 22 Chapter 3 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 23
without the cover in place. Operation of the server without the cover in place will result in system failure. Operation of the server without the cover in place will make the server susceptible to EMI and overheating problems. Observe all ESD safety precautions before attempting this procedure - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 24
Installing and Configuring Removing and Replacing the Cover Step 1. Open the cover by moving the latch handle counter-clockwise. Step 2. Slide the cover toward the rear of the chassis and lift the cover to free the tabs from the slots on the sides of the chassis. Replacing the Cover To replace the - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 25
provides information about installing processors and memory. The processors and memory slots are located on the system board, which is accessible by removing the system cover. WARNING Voltages are present at various locations within the server whenever an AC power source is connected. This voltage - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 26
in performance degradation. Valid processors are identified in "Parts Information" in the hp Integrity rx1600 Operation and Maintenance Guide. Processor Load Order Processors are located on the system board. The system board can support either one or two processors. CPU 0 is located to the right of - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 27
the Cover". Step 2. If CPU airflow blocker is installed, remove the airflow blocker. Installing and Configuring Installing Processors and Memory CAUTION If the HP Server is to be operated with only a single processor installed, the CPU airflow blocker must be installed to insure proper cooling - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 28
Installing and Configuring Installing Processors and Memory CAUTION The zero insertion force (ZIF) socket for the processor is locked and unlocked by 1/2 of a full can severely damage the socket. Figure 3-14Unlocking the Processor Locking Mechanism Unlocked Locked Front of server 28 Chapter 3 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 29
Installing Processors and Memory Step 4. Place the processor and heatsink assembly over the processor socket. Use the four locator posts on the assembly to align with the locator holes on the system board. Make certain that the connector that will mate with the processor power pod is pointing - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 30
assembly to lock the processor in place on the system board. To do this, insert the special processor tool into the lock and rotate it clockwise 180 degrees. Figure 3-16Locking the Processor Assembly in Place Unlocked Locked Front of server Step 6. Remove the protective caps from the screws on - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 31
Installing and Configuring Installing Processors and Memory Step 7. Place the sequencer retaining cover over the top of the heatsink. Figure 3-17Installing the Sequencer Retaining Cover Protective caps Front of server Chapter 3 31 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 32
Installing and Configuring Installing Processors and Memory Step 8. Screw in the four sequencer captive screws. Figure 3-18Securing the Sequencer Retaining Cover Torquing pattern 1 4 3 2 4 1 2 3 Front of server 32 Chapter 3 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 33
Installing and Configuring Installing Processors and Memory Step 9. Slide the power module on the system board metal mounting bracket forward to mate the power module connector with the processor connector. Figure 3-19Connecting the Processor Power Pod Front of server Chapter 3 33 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 34
Processors and Memory Step 10. Align the two mounting screw holes on the power module with their screw holes on the system board's metal mounting bracket. Screw in the power module mounting screws. Figure 3-20Securing the Processor Power Pod Front of server Step 11. Connect the power pod cable - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 35
check. Installing Additional Memory The hp Integrity rx1600 Server has 8 memory sockets for installing DDR SDRAM memory modules. These memory modules can either be 256MB, 512MB, 1GB, or 2GB size. The system supports combinations from 512 MB up to 16GB. Supported DIMM sizes Supported DIMM sizes are - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 36
the system board. These DIMM slots are designated in ordered pairs. 0A and 0B, 1A and 1B, 2A and 2B, and 3A and 3B. DIMM sizes within each pair must match. Loading order for the DIMM slots is sequential with the loading order being slot 0, slot 1, slot 2 and slot 3. The memory subsystem supports - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 37
Installing and Configuring Installing Additional Memory Each DIMM within a quad must be identical to all the other DIMMs in the quad. Figure 3-23 2B Slot 0A Slot 2A Installing DIMMs To install DIMMs, perform the following steps: Step 1. Turn off the system, disconnect all cables, and remove the - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 38
modules are not damaged during removal or installation, power off the server and unplug the power cord from the AC power outlet. Wait until the power on/off LED on the control panel turns off before removing or installing memory. Observe all ESD safety precautions before attempting this procedure - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 39
DC to insure that the memory is functional Installing Additional PCI Cards The server may contain up to 2 PCI cards. PCI cards are located on the I/O riser assembly. WARNING Ensure that the system is powered-down and all power sources have been disconnected from the server prior to removing or - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 40
Installing and Configuring Installing Additional PCI Cards Step 2. Release the PCI I/O riser by turning the jackscrew. This action frees the PCI I/O riser from the system board. Figure 3-25 Using Jackscrew to Release PCI I/O Riser 40 Chapter 3 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 41
Step 3. Remove the PCI I/O Riser from the chassis. Figure 3-26Removing the PCI I/O Riser Assembly Installing and Configuring Installing Additional PCI Cards Chapter 3 41 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 42
Installing and Configuring Installing Additional PCI Cards Step 4. Remove the PCI slot cover. Figure 3-27Removing a PCI Slot Cover Step 5. Grasp the edges of the PCI card being installed and gently press the connector into the PCI I/O riser connector. NOTE Full length PCI cards may only be - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 43
is available whenever the system is connected to a power source, even if the hp Integrity rx1600 Server main power switch is in the off position. Access to the management processor can be restricted by user accounts. User accounts can be password protected and provide a specific level of access to - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 44
the insulator between the battery and the battery socket on the management processor card. Step 6. Align the MP card over the two mounting posts on the system board and align the three connectors of the MP card with the cutouts on the rear panel. Step 7. Carefully push the 10/100 Management LAN, 15 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 45
Installing and Configuring Optional Management Processor Card (MP) Step 9. Screw in the two mounting screws that connect the MP card to the internal chassis post. Figure 3-30Connecting the Management Processor Card Chapter 3 45 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 46
the External Mounting Posts Step 11. Replace the system cover and reconnect the power and external cables. Information required to access, configure, and utilize the management processor is provided under "Utilities" in the hp Integrity rx1600 Operations and Maintenance Guide. 46 Chapter 3 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 47
This chapter provides troubleshooting instructions used in the maintenance of the hp Integrity rx1600 Server. Troubleshooting Tips WARNING Before removing a cover, always disconnect the AC power cord and unplug cables. Disconnect the AC power cord to avoid exposure to high energy levels - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 48
the MP commands to view the SEL. Step 3. At this point you will have a good idea about which area of the system requires further analysis. For example, if the symptom was "system will not power-up" then the initial troubleshooting procedure may have indicated a problem with the DC power supply not - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 49
to "Utilities" in the hp Integrity rx1600 Operations and Maintenance Guide. Step 13. If the system will still not boot, it system fan assemblies are fully seated. Step 5. Verify that the server is plugged into a power source that is within specifications described on the label of the power supply - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 50
• voltage problems (external AC line) • power supply failure If the server powers off, and before you try a restart, do the following: Step 1. Examine the display panel LEDs for warning or fault indications. The system LED will be flashing yellow with a warning indication and flashing red with - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 51
for proper ventilation for the server. The server should have at least three inches of space around the front and rear for proper airflow when installed in a rack. NOTE Temperature problems may be caused by a fluctuating power supply. Step 6. Check the system specifications and make sure the - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 52
LED on MP board (if installed) should be lit solid green. • Standby LED on system board is on steady. 1. AC must be present. Check that PDU is plugged in. 2. Ensure there is a working power supply. The LED on the supply should be lit. 3. Check for an EFI shell prompt (CTRL+B) at console. • No AC - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 53
• Processor support modules (also known as power pods). • Memory 3. Check for a red LED on the MP card if installed. If lit red, the problem is with the MP. • Processors • Processor support modules • Memory • System board • Console 4. Reduce to minimum configuration and troubleshoot from there - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 54
Disk Drive Operation Table 4-1 Problem Symptoms Repair Actions (Continued) Problem or Symptom Problem Indicators Normal Functioning Indicators Troubleshooting Steps Potential FRUs Cannot boot to initial system loader (ISL) • Console messages indicating problems booting from the primary or - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 55
Troubleshooting Verifying Hard Disk Drive Operation NOTE On the hp Integrity rx1600 Server only the Activity LED is used. The Status LED is disconnected. Figure 4-1 LED Apertures on Hard Disk Drive Activity LED Status LED (not used) Lightpipes on the disk drive transmit light to these - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 56
you are experiencing, HP also provides diagnostic tools with each operating system. Power and System LEDs The Power and System LEDs indicate the state of the system. When the System LED is blinking yellow or red, a problem exists. NOTE When the optional management processor (MP) card is installed - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 57
Troubleshooting Identifying and Diagnosing Hardware Problems Table 4-2 System LED States (Continued) System LED Blinking red (2/sec.) Fault indication: State System alert level 7 detected, LED will blink until the problem is resolved and the system boots successfully or until it is manually - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 58
Troubleshooting Identifying and Diagnosing Hardware Problems Step 5. For a complete explanation of configuring the management processor and using the MP commands, see "Utilities" in the hp Integrity rx1600 Operation and Maintenance Guide. System Event Logs (SEL) Logs Step 1. Access the management - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 59
Troubleshooting Identifying and Diagnosing Hardware Problems Event Log Viewer Menu Ctrl-B Exit command, and return to the MP Main Menu MP:SL (+,-,,D, F, L, J, H, K, T, A, U, buffer? (Y/[N]) Log Name Entries % Full Latest Entry E - System Event 410 47 % 18 Feb 2003 09:38:10 Event Log - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 60
Troubleshooting Identifying and Diagnosing Hardware Problems L Last entry J Jump to entry number V T - Text mode Enter new value, or [Q] to Quit: Step 6. To decode the blinking state of system LED, review the entire SEL and look at events with alert level 3 and above. For example: Log Entry - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 61
under "Utilities" in the hp Integrity rx1600 Operations and Maintenance Guide. Systems without a Management Processor Card The system LED states operate the same with systems having the optional management processor card. Table 4-3 Power and System LED States Power LED Off On (green) On - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 62
the category of the fault or warning. For example, if diagnostic LED one is red, there is a problem with memory. However, if diagnostic LEDs one and two are both red, there is a problem with the system processor. If the diagnostic LEDs indicate an error, check the EFI shell command line interface - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 63
Anya Red Power Supply Red Red Red Red Unknown a. This LED can display any color other than red (for example, green or off). Warnings The following tables provide additional information about each specific warning associated with the various possible LED lighting sequences when the system - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 64
a. Refer to the hp Integrity rx1600 Operation and Maintenance Guide for detailed instructions on the maintenance action. Table 4-9 Processor Warnings System LED Flashing Yellow Flashing Yellow LED 1 LED 2 LED 3 Red Red Green Red Red Off LED 4 Off Green Problem Solution Processor 0 Make - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 65
4 Problem Solution Green Red Off Red Power Check the power supply LED. supply fault Replace the power supply. Faults The following tables provide additional information about each specific fault associated with the various possible LED lighting sequences when the system LED is red. Table - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 66
HP Support Engineer. Table 4-17 Fan Faults System LED Flashing Red Flashing Red Flashing Red LED 1 LED 2 LED 3 LED 4 Problem Solution Green Off Off Red Off Green Off Red Off Off Green Red Cooling Unit Replace the fan that is not 1 (PSU) fault functioning.a Cooling Unit 2 (memory - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 67
Troubleshooting Identifying and Diagnosing Hardware Problems a. Refer to the hp Integrity rx1600 Operation and Maintenance Guide for detailed instructions on the maintenance action. Table 4-18 Processor Faults System LED Flashing Red Flashing Red Flashing Red LED 1 LED 2 LED 3 Red Red Green - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 68
in the hp Integrity rx1600 Operations and Maintenance Guide. Command Line Interface Menu The command line interface (CLI) provides the following menu selections: date: Date display help: List available commands ipmi: Send IPMI cmd loc: System locator LED passwd: Change password pc: Power control pr - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 69
10-31 22:29:06 Troubleshooting Example Using CLI This example uses the cli and the SEL to display error messages indicating that fan 2 (memory fan) has failed. cli> 2 CPU1 Boot start 00063 Time 2003-10-31 22:39:05 0090 - BMC LPC reset 00-12:70:02 2003-10-31 22:39:07 00A0 - SEL Time Set Set - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 70
Troubleshooting LAN LEDs LAN LEDs The front panel LAN LED indicates the system is communicating over the Gigabit or system management LAN: • Blinking green, the system is communicating over the LAN. • Solid green, LAN link is established, no current LAN activity. Rear Panel LAN LEDs The 1Gb LAN - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 71
Troubleshooting LAN LEDs Optional Management Processor LAN LEDs Four management processor LAN LEDs are also on the rear panel if the system has a management processor card installed: Table 4-24 Optional Management Processor Card LAN LEDs LAN LED Self-test Top Location 10BT 2nd from top - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 72
LED comes on as soon as the system's power cord is plugged in. If this light is off when the system is plugged in, check the AC power cord, reseat the power supply, and if this does not work, replace the power supply. A few seconds after the system is plugged in this green LED starts blinking - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 73
hardware configuration. • Provide precise information to an HP support agent so they can solve problems quickly and effectively. HP e-DiagTools provides a user-friendly interface to the Offline Diagnostics Environment (ODE), that enables you to troubleshoot a system that is running without an OS or - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 74
Troubleshooting Running Diagnostic Software Tools Shell> fs0: fs0:> Step 3. Navigate to the EFI\BOOT 11/07/02 04:41p 1,024 . 11/07/02 04:41p 0 .. 11/07/02 04:41p 1,024 HP 11/07/02 04:45p 1,024 BOOT 0 File(s) 0 bytes 4 Dir(s) c. Change to the BOOT subdirectory. fs0\EFI:> cd - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 75
. No errors found. If you still experience problems with your system, try the following: 1. Power off and restart your system. 2. Update the system's firmware. 3. Back up your data and contact your HP Support Agent for more advice. 1-Help 2-Advanced 3-Exit 4-Support Ticket Step 4. After the test is - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 76
interface, which allows the user to select specific tests and/or utilities to execute on a specific hardware module. To run ODE from the HP IPF Offline Diagnostics and Utilities DVD: Step 1. Insert the CD into the DVD drive and reset system power; the system should come up to the boot manager. Step - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 77
the Support Plus: Diagnostics User's Guide, and elsewhere, as appropriate. Using Offline Diagnostic Tools There are three offline Diagnostic tools you can use to troubleshoot your hp Integrity rx1600 Server: • E-DiagTools-available on the IPF Offline Diagnostics and Utilities CD and the HP Service - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 78
CD diagnostic menu, launch ODE. Recommended Cleaning Procedures Suggested cleaning procedures for the hp Integrity rx1600 Server are provided in the following table. Be sure to turn off power to the server when cleaning it. Table 4-26 Cleaning Component Time Frame Procedure Keyboard Monitor - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 79
to the system? • Which operating system and version is in use? Online Support To contact HP Customer Support online, refer to the Worldwide Limited Warranty and Technical Support Guide or visit us at http://www.hp.com/go/bizsupport. On our web page, enter the server model number (rx1600) and search - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 80
Troubleshooting Where to Get Help Phone Support To contact HP customer support by phone, go to the HP IT Resource Center (ITRC) near you, at http://www.itrc.hp.com. Local phone numbers are listed in your native language for help. 80 Chapter 4 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 81
in personal injury or damage to equipment. Figure 5-1 hp Integrity rx1600 Server (rear view) Optional Management Board AC Power Receptacle 10/100 LAN Video Serial PCI Slot 2 10/100/1000 10/100 LAN LAN LVD/SE SCSI Serial USB Locator Button and LED MP Reset PCI Slot 1 Chapter 5 81 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 82
is available whenever the system is connected to a power source, even if the hp Integrity rx1600 Server main power switch is in the off position. Access to the management processor can be restricted by user accounts. User accounts can be password protected and provide a specific level of access to - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 83
LAN IP addresses Setting Terminal Parameters After powering on the terminal, ensure the communications settings under the Emulation tab). Step 7. Select a supported terminal type. The preferred type is VT100. viewing the label located at the rear of the server. Step 2. Connect a LAN cable on your - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 84
your operating system documentation for MP> prompt) during the initial management processor login session to configure management processor security and access control. Step 1. Log in using your management processor user account name and password. NOTE If the management processor is in console - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 85
mask and Gateway address, and Web Console Port Number. Step 8. Once step 7 is completed, the system will prompt for changes to the LAN system will now indicate that the LAN settings have been updated and that the MP must be reset to initiate these changes. At the management processor menu prompt (MP - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 86
Remote or LAN Console FW MP Firmware upgrade HE Display Help for Menu or Command ID System Information IT Modify MP Inactivity Timers LC LOC LAN Configuration Locater LED Control LS LAN Status MA Return to Main Menu MR Modem Reset MS Modem Status PC Remote Power Control PG - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 87
Panel Display Connected management processor Users MP Diagnostics and/or Reset Booting the Server To boot the server, perform the following step. Step 1. Depress the power switch located to the right of the Front Panel LEDs. If the autoboot function is enabled, the system will boot to the installed - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 88
Cable Connections Booting the Server 88 Chapter 5 - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 89
, 35 supported sizes, 35 MP, 71 MP LAN, 71 O ODE, 73, 76 Offline Diagnostics Environment, 73, 76 Offline Diagnostics Environment (ODE), 73 P PCI cards installing additional, 39 PCI slot full size, 39 half size, 39 PCI slot 1 location, 18 PCI slot 2 location, 18 Power, 56 Power and System LEDs - HP Integrity rx1600 | Installation Guide, Second Edition - HP Integrity rx1600 - Page 90
Index 90
hp Integrity rx1600
Installation Guide
Regulatory Model Number: RSVLA-0302
Version 2.0
Manufacturing Part Number: A9901-96002
January 2004
U.S.A.
© Copyright 2004
Hewlett-Packard Development Company, L.P..