HP Integrity rx1600 Installation Guide, Second Edition - HP Integrity rx1600 - Page 47

Troubleshooting, Troubleshooting Tips, Troubleshooting Methodology

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4 Troubleshooting This chapter provides troubleshooting instructions used in the maintenance of the hp Integrity rx1600 Server. Troubleshooting Tips WARNING Before removing a cover, always disconnect the AC power cord and unplug cables. Disconnect the AC power cord to avoid exposure to high energy levels that may cause burns when parts are short-circuited by metal objects such as tools or jewelry. CAUTION Do not operate the HP Server for more than 5 minutes with any cover (including disk drives) removed. Damage to system components may result due to improper cooling airflow. • For problems with an optional disk array controller board, refer to the appropriate manuals provided with the array controller. • For questions on the operation of HP e-DiagTools, refer to the HP e-DiagTools Administrator Guide on the HP Web Site at http://docs.hp.com. • For general information on HP Server products, refer to the HP Web Site and search for "management" at http://docs.hp.com. Troubleshooting Methodology Step 1. This is the entry point to the troubleshooting process. Here, you pick from a set of symptoms, ranging from very simple (System LED is blinking) to the most difficult Machine Check Abort (MCA) has occurred. The following is a list of symptom examples: • System LED blinking • System alert present on console • System will not power-up • System will not boot • Error/event message received • Machine check abort (MCA) occurred Step 2. This step narrows down the observed problem to the specific troubleshooting procedure required. Here, you isolate the failure to a specific part of the server so that you can perform more detailed troubleshooting. For example: • Problem-System LED blinking - System Alert on console? Chapter 4 47

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Chapter 4
47
4
Troubleshooting
This chapter provides troubleshooting instructions used in the maintenance of the hp Integrity rx1600
Server.
Troubleshooting Tips
WARNING
Before removing a cover, always disconnect the AC power cord and unplug cables.
Disconnect the AC power cord to avoid exposure to high energy levels that may
cause burns when parts are short-circuited by metal objects such as tools or jewelry.
CAUTION
Do not operate the HP Server for more than 5 minutes with any cover (including disk drives)
removed. Damage to system components may result due to improper cooling airflow.
•
For problems with an optional disk array controller board, refer to the appropriate manuals provided with
the array controller.
•
For questions on the operation of HP e-DiagTools, refer to the HP e-DiagTools Administrator Guide on the
HP Web Site at
.
•
For general information on HP Server products, refer to the HP Web Site and search for “management” at
.
Troubleshooting Methodology
Step 1.
This is the entry point to the troubleshooting process. Here, you pick from a set of symptoms,
ranging from very simple (System LED is blinking) to the most difficult Machine Check Abort
(MCA) has occurred. The following is a list of symptom examples:
•
System LED blinking
•
System alert present on console
•
System will not power-up
•
System will not boot
•
Error/event message received
•
Machine check abort (MCA) occurred
Step 2.
This step narrows down the observed problem to the specific troubleshooting procedure required.
Here, you isolate the failure to a specific part of the server so that you can perform more detailed
troubleshooting. For example:
•
Problem-System LED blinking
—
System Alert on console?