HP Integrity rx2800 System Management Homepage User Guide - Page 80

Installation Problems, IP Address Problems, in Internet Explorer.

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Mozilla browsers share sessions when launched separately. Separate sessions are shared in Mozilla when launched from the desktop. However they are not shared in Internet Explorer. 2.4 I get security messages or partially displayed pages when browsing into HP SMH from Internet Explorer running on Windows 2003. Internet Explorer 6.0 on Windows 2003 Server has different default security settings. To prevent the problem, add each managed system to the local intranet zone twice, once as http://hostname:2301 and once more as https://hostname:2381. The alternatives to this solution are to decrease the level of security settings in the browser (not recommended) or alter the browser security settings to allow cookies (both stored and per-session) and allow active scripting. 2.5 My browser page does not display all contents. What is wrong? Frame sizes are optimized for medium fonts. If you switch your browser to use larger or smaller fonts, manually adjust the frame layout using the mouse. 2.6 Why does the browser prompt me to accept cookies when accessing a system? Browser cookies are required to track user state and security. Cookies must be enabled in the browser and prompting for acceptance of cookies should be disabled. 2.7 I can sign in to HP-UX with http://hostname:2301/, but not https://hostname:2381/. By default, HP-UX is installed with the autostart feature enabled. A daemon listens on port 2301 and only starts HP SMH on port 2381 when requested, then stops it again after a timeout period. For more information, see the smhstartconfig(1M) command. 2.8 When I browse to https://ipaddress:2381 on a local machine or a remote machine running Windows 2003, I don't see the Sign in screen. Internet Explorer 6.0 on Windows 2003 sometimes causes only the Account Sign in text in a blue bar to appear, instead of the entire Sign in page. This issue occurs when browsing on a local system or a remote system. To resolve the issue, enable Javascript support and add this site to the Trusted sites list. 2.9 Why am I not able to use the Back button in the browser to navigate? At this time, HP System Management Homepage does not support the use of the Back button in the browser for navigation. To navigate within HP SMH you can use the navigational links (breadcrumb links) that appear in the header frame below the page title. 3 Installation Problems 3.1 After running setup.exe /r on a Windows system to import certificates, the installation fails. Do not use setup.exe /r to import or copy certificates. Instead, use the Configure or Repair Agents tool in HP SIM. 3.2 When installing HP SMH, I receive the following error: another instance is running. The HP SMH installation attempted to install on a system that had files that are corrupted, or the installation was aborted. To resolve this issue, navigate to the \temp directory on the HP SMH system and delete the smhlock.tmp file. 3.3 When installing HP SMH, I receive the following errors: error: cannot get exclusive lock on /var/lib/rpm/Packages error: cannot open Packages index using db3 Operation not permitted (1) error: cannot open Packages database in /var/lib/rpm. This error appears when more than one instance of the install action is initiated on a Linux system. Only one HP SMH installation can run at a time. 4 IP Address Problems 4.1 Why do I get a security warning when I browse to HP SMH with an IPv6 address? 80 Troubleshooting

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Mozilla browsers share sessions when launched separately.
Separate sessions are shared in Mozilla when launched from the desktop. However they are not shared
in Internet Explorer.
2.4
I get security messages or partially displayed pages when browsing into HP SMH from Internet Explorer
running on Windows 2003.
Internet Explorer 6.0 on Windows 2003 Server has different default security settings. To prevent the
problem, add each managed system to the local intranet zone twice, once as
http://
hostname
:2301
and once more as
https://
hostname
:2381
. The alternatives to this solution are to decrease the
level of security settings in the browser (not recommended) or alter the browser security settings to allow
cookies (both stored and per-session) and allow active scripting.
2.5
My browser page does not display all contents. What is wrong?
Frame sizes are optimized for medium fonts. If you switch your browser to use larger or smaller fonts,
manually adjust the frame layout using the mouse.
2.6
Why does the browser prompt me to accept cookies when accessing a system?
Browser cookies are required to track user state and security. Cookies must be enabled in the browser
and prompting for acceptance of cookies should be disabled.
2.7
I can sign in to HP-UX with
http://
hostname
:2301/
, but not
https://
hostname
:2381/
.
By default, HP-UX is installed with the
autostart
feature enabled. A daemon listens on port 2301
and only starts HP SMH on port 2381 when requested, then stops it again after a timeout period. For
more information, see the
smhstartconfig
(1M) command.
2.8
When I browse to
https://
ipaddress
:2381
on a local machine or a remote machine running
Windows 2003, I don't see the
Sign in
screen.
Internet Explorer 6.0 on Windows 2003 sometimes causes only the
Account Sign in
text in a blue bar
to appear, instead of the entire
Sign in
page. This issue occurs when browsing on a local system or a
remote system.
To resolve the issue, enable Javascript support and add this site to the Trusted sites list.
2.9
Why am I not able to use the
Back
button in the browser to navigate?
At this time, HP System Management Homepage does not support the use of the
Back
button in the
browser for navigation.
To navigate within HP SMH you can use the navigational links (breadcrumb links) that appear in the
header frame below the page title.
3 Installation Problems
3.1
After running
setup.exe /r
on a Windows system to import certificates, the installation fails.
Do not use
setup.exe /r
to import or copy certificates. Instead, use the
Configure or Repair Agents
tool in HP SIM.
3.2
When installing HP SMH, I receive the following error:
another instance is running.
The HP SMH installation attempted to install on a system that had files that are corrupted, or the
installation was aborted.
To resolve this issue, navigate to the
\temp
directory on the HP SMH system and delete the
smhlock.tmp
file.
3.3
When installing HP SMH, I receive the following errors:
error: cannot get exclusive lock
on /var/lib/rpm/Packages error: cannot open Packages index using db3 -
Operation not permitted (1) error: cannot open Packages database in
/var/lib/rpm.
This error appears when more than one instance of the install action is initiated on a Linux system.
Only one HP SMH installation can run at a time.
4 IP Address Problems
4.1
Why do I get a security warning when I browse to HP SMH with an IPv6 address?
80
Troubleshooting