HP LaserJet 4350 HP LaserJet 4250/4350 Series - User Guide - Page 285
HP Express Exchange (U.S. and Canada only), To use HP Express Exchange - replacement model
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HP Express Exchange (U.S. and Canada only) NOTE This service, available for an additional fee, is an alternative to the standard warranty and entails returning your printer for repair. HP Express Exchange allows you to receive a refurbished replacement unit and then return your defective printer. The fast turnaround from HP Express Exchange minimizes downtime over traditional service programs that require you to ship the defective printer to the manufacturer and then wait for the printer to be repaired and returned. If you choose to use this service, follow the steps listed below. If you have HP on-site support service, you should work directly with the local HP Customer Care center instead of following the steps outlined here. To identify potential support options for this printer, go to http://www.hpexpress-services.com and type the printer model number. In North America, additional options might be available through HP Customer Care. Call 1-800-HPINVENT [1-800-474-6836 (U.S.)] or 1-800-268-1221 (Canada). To use HP Express Exchange 1. Call the HP Customer Care Center for the U.S. or Canada. A technician troubleshoots the situation and determines whether the printer has actually failed. If so, the technician refers the customer to the HP Service Center. 2. A representative from the service center requests product and customer information. In some cases, collateral might also be requested. 3. Before agreeing to use this service, check with the representative for information about returning your defective printer. 4. HP ships a refurbished replacement unit to arrive the next day. (Geographic distance might prevent next-day shipping.) Exchanged units carry the remainder of the original unit's warranty or 90 days, whichever is greater. ENWW HP Express Exchange (U.S. and Canada only) 273