Section |
Page |
Printer overview |
9 |
Warning icons |
9 |
Printer views |
11 |
Printer front view |
11 |
Printer back view |
11 |
Interface ports |
12 |
Control-panel view |
13 |
Printer specifications |
16 |
Technical specifications |
16 |
Supported operating systems |
18 |
Mobile printing solutions |
20 |
Printer dimensions |
20 |
Power consumption, electrical specifications, and acoustic emissions |
23 |
Operating-environment range |
23 |
Printer hardware setup and software installation |
23 |
Paper trays |
25 |
Load paper to Tray 1 (multipurpose tray) |
26 |
Load Tray 1 |
26 |
Tray 1 paper orientation |
27 |
Use alternative letterhead mode |
30 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
30 |
Load paper to Tray 2 and the 550-sheet trays |
31 |
Load paper to Tray 2 and the 550-sheet trays |
31 |
Tray 2 and the 550-sheet trays paper orientation |
32 |
Use alternative letterhead mode |
34 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
34 |
Load paper to the 2,000-sheet high-capacity input tray |
35 |
Load paper to the high-capacity input tray |
35 |
Load and print envelopes |
37 |
Print envelopes from Tray 1 |
37 |
Print envelopes |
37 |
Envelope orientation |
38 |
Load and print labels |
39 |
Manually feed labels |
39 |
Label orientation |
39 |
Configure the 3-bin stapler/stacker accessory |
41 |
Configure the default staple location |
41 |
Configure the operation mode |
42 |
Set the operation mode |
42 |
Configure the selected operation mode |
43 |
Windows® 7 |
43 |
Windows® 8.0, 8.1, and 10 |
43 |
macOS |
43 |
Supplies, accessories, and parts |
45 |
Order supplies, accessories, and parts |
46 |
Ordering |
46 |
Supplies and accessories |
46 |
Maintenance/long-life consumables |
47 |
Customer self-repair parts |
48 |
Configure the HP toner-cartridge-protection supply settings |
49 |
Introduction |
49 |
Enable or disable the Cartridge Policy feature |
50 |
Use the printer control panel to enable the Cartridge Policy feature |
50 |
Use the printer control panel to disable the Cartridge Policy feature |
50 |
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature |
50 |
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature |
51 |
Troubleshoot Cartridge Policy control panel error messages |
51 |
Enable or disable the Cartridge Protection feature |
52 |
Use the printer control panel to enable the Cartridge Protection feature |
52 |
Use the printer control panel to disable the Cartridge Protection feature |
52 |
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature |
52 |
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature |
53 |
Troubleshoot Cartridge Protection control panel error messages |
53 |
Replace the toner cartridges |
55 |
Toner-cartridge information |
55 |
Remove and replace the cartridge |
56 |
Replace the staple cartridge (stapler models only) |
60 |
Introduction |
60 |
Remove and replace the staple cartridge |
60 |
Print |
63 |
Print tasks (Windows) |
64 |
How to print (Windows) |
64 |
Automatically print on both sides (Windows) |
64 |
Manually print on both sides (Windows) |
65 |
Print multiple pages per sheet (Windows) |
65 |
Select the paper type (Windows) |
66 |
Additional print tasks |
67 |
Print tasks (macOS) |
68 |
How to print (macOS) |
68 |
Automatically print on both sides (macOS) |
68 |
Manually print on both sides (macOS) |
68 |
Print multiple pages per sheet (macOS) |
69 |
Select the paper type (macOS) |
69 |
Additional print tasks |
70 |
Store print jobs on the printer to print later or print privately |
71 |
Introduction |
71 |
Create a stored job (Windows) |
71 |
Create a stored job (macOS) |
72 |
Print a stored job |
73 |
Delete a stored job |
74 |
Delete a job that is stored on the printer |
74 |
Change the job storage limit |
74 |
Information sent to printer for Job Accounting purposes |
74 |
Mobile printing |
75 |
Introduction |
75 |
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing |
76 |
Enable wireless printing |
76 |
Change the Wi-Fi Direct name |
76 |
HP ePrint via email |
77 |
AirPrint |
77 |
Android embedded printing |
78 |
Print from a USB flash drive |
79 |
Enable the USB port for printing |
80 |
Method one: Enable the USB port from the printer control panel |
80 |
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only) |
80 |
Print USB documents |
80 |
Print using high-speed USB 2.0 port (wired) |
82 |
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus |
82 |
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected pr ... |
82 |
Copy |
83 |
Make a copy |
83 |
Copy on both sides (duplex) |
85 |
Additional copy tasks |
86 |
Scan |
89 |
Set up Scan to Email |
90 |
Introduction |
90 |
Before you begin |
90 |
Step one: Access the HP Embedded Web Server (EWS) |
90 |
Step two: Configure the Network Identification settings |
91 |
Step three: Configure the Send to Email feature |
93 |
Method one: Basic configuration using the Email Setup Wizard |
93 |
Method two: Advanced configuration using the Email Setup |
96 |
Step four: Configure the Quick Sets (optional) |
101 |
Step five: Set up Send to Email to use Office 365 Outlook (optional) |
103 |
Introduction |
103 |
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account |
103 |
Set up Scan to Network Folder |
105 |
Introduction |
105 |
Before you begin |
105 |
Step one: Access the HP Embedded Web Server (EWS) |
105 |
Step two: Set up Scan to Network Folder |
107 |
Method one: Use the Scan to Network Folder Wizard |
107 |
Method two: Use Scan to Network Folder Setup |
109 |
Step one: Begin the configuration |
109 |
Step two: Configure the Scan to Network Folder settings |
110 |
Step one: Begin the configuration |
110 |
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ... |
110 |
Dialog two: Folder Settings |
111 |
Configure the destination folder for scanned documents |
112 |
Option 1: Configure the printer to save to a shared folder or FTP folder |
112 |
Option 2: Configure the printer to save to a personal shared folder |
114 |
Select the destination folder permissions |
116 |
Option 1: Configure read and write access |
116 |
Option 2: Configure write access only |
116 |
Dialog three: Notification Settings |
116 |
Dialog four: Scan Settings |
117 |
Dialog five: File Settings |
117 |
Dialog six: Summary |
118 |
Step three: Complete the configuration |
118 |
Set up Scan to SharePoint |
119 |
Introduction |
119 |
Before you begin |
119 |
Step one: Access the HP Embedded Web Server (EWS) |
119 |
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set |
120 |
Scan a file directly to a SharePoint site |
121 |
Quick Set scan settings and options for Scan to SharePoint |
123 |
Set up Scan to USB Drive |
125 |
Introduction |
125 |
Step one: Access the HP Embedded Web Server (EWS) |
125 |
Step two: Enable Scan to USB Drive |
125 |
Step three: Configure the Quick Sets (optional) |
126 |
Default scan settings for Scan to USB Drive setup |
127 |
Default file settings for Save to USB setup |
127 |
Scan to email |
129 |
Introduction |
129 |
Scan to email |
129 |
Scan to job storage |
132 |
Introduction |
132 |
Scan to job storage on the printer |
132 |
Print from job storage on the printer |
134 |
Scan to network folder |
135 |
Introduction |
135 |
Scan to network folder |
135 |
Scan to SharePoint |
138 |
Introduction |
138 |
Scan to SharePoint |
138 |
Scan to USB drive |
140 |
Introduction |
140 |
Scan to USB drive |
140 |
Use HP JetAdvantage business solutions |
142 |
Additional scan tasks |
142 |
Fax |
143 |
Set up fax |
144 |
Introduction |
144 |
Set up fax by using the printer control panel |
144 |
Change fax configurations |
145 |
Fax dialing settings |
145 |
General fax send settings |
146 |
Fax receive settings |
146 |
Send a fax |
147 |
Create a fax printing schedule |
150 |
Block incoming faxes |
151 |
Create a list of blocked fax numbers |
151 |
Delete numbers from the list of blocked fax numbers |
151 |
Additional fax tasks |
151 |
Select the paper type (Windows) |
153 |
Manage the printer |
155 |
Advanced configuration with the HP Embedded Web Server (EWS) |
156 |
Introduction |
156 |
How to access the HP Embedded Web Server (EWS) |
156 |
HP Embedded Web Server features |
158 |
Information tab |
158 |
General tab |
159 |
Other Links list |
160 |
Copy/Print tab |
160 |
Scan/Digital Send tab |
161 |
Fax tab |
162 |
Supplies tab |
163 |
Troubleshooting tab |
163 |
Security tab |
163 |
HP Web Services tab |
164 |
Networking tab |
165 |
Configure IP network settings |
167 |
Printer sharing disclaimer |
167 |
View or change network settings |
167 |
Rename the printer on a network |
167 |
Manually configure IPv4 TCP/IP parameters from the control panel |
168 |
Manually configure IPv6 TCP/IP parameters from the control panel |
168 |
Link speed and duplex settings |
168 |
Printer security features |
170 |
Introduction |
170 |
Security statements |
170 |
Assign an administrator password |
171 |
Use the HP Embedded Web Server (EWS) to set the password |
171 |
Provide user access credentials at the printer control panel |
171 |
IP Security |
172 |
Encryption support: HP High Performance Secure Hard Disks |
172 |
Lock the formatter |
172 |
Energy-conservation settings |
173 |
Print with EconoMode |
173 |
Set the sleep timer and configure the printer to use 1 watt or less of power |
173 |
Set the sleep schedule |
174 |
HP Web Jetadmin |
174 |
Software and firmware updates |
174 |
Solve problems |
175 |
Customer support |
175 |
Control panel help system |
176 |
Reset factory settings |
177 |
Introduction |
177 |
Method one: Reset factory settings from the printer control panel |
177 |
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) |
177 |
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS |
178 |
Change the “Very Low” settings |
179 |
Change the “Very Low” settings at the control panel |
179 |
For printers with fax capability |
179 |
Order supplies |
179 |
Printer does not pick up paper or misfeeds |
180 |
Introduction |
180 |
The printer does not pick up paper |
180 |
The printer picks up multiple sheets of paper |
183 |
The document feeder jams, skews, or picks up multiple sheets of paper |
187 |
Clear paper jams |
188 |
Introduction |
188 |
Paper jam locations |
188 |
Auto-navigation for clearing paper jams |
189 |
Experiencing frequent or recurring paper jams? |
189 |
31.13.yz Clear paper jams in the document feeder |
189 |
13.B2.D1 jam error in tray 1 |
192 |
13.B2.D2 jam error in tray 2 |
196 |
13.A3 jam error in tray 3 |
201 |
13.A4 jam error in tray 4 |
205 |
13.A4 jam error in high-capacity input (HCI) tray 4 |
210 |
13.A5 jam error in tray 5 |
214 |
13.B2 jam error in right door |
218 |
13.B4 jam error in right door (fuser) |
221 |
13.B9 jam error in right door (fuser) |
222 |
13.D3 jam error in right door (duplexer) |
225 |
13.E1 jam error in output bin |
227 |
13.60 jam error in stapler/stacker |
228 |
13.83 jam error in stapler/stacker |
231 |
66.80.yz Staple jam/Stapler malfunction |
233 |
Resolving mono print quality problems |
237 |
Introduction |
237 |
Troubleshoot print quality |
238 |
Update the printer firmware |
238 |
Print from a different software program |
238 |
Check the paper-type setting for the print job |
239 |
Check the paper type setting on the control panel |
239 |
Check the paper type setting (Windows) |
239 |
Check the paper type setting (macOS) |
240 |
Check toner-cartridge status |
241 |
Step one: Print the Supplies Status Page |
241 |
Step two: Check supplies status |
241 |
Print a cleaning page |
241 |
Visually inspect the toner cartridge or cartridges |
242 |
Check paper and the printing environment |
243 |
Step one: Use paper that meets HP specifications |
243 |
Step two: Check the environment |
243 |
Step three: Set the individual tray alignment |
243 |
Try a different print driver |
244 |
Check the EconoMode settings |
244 |
Adjust print density |
245 |
Troubleshoot image defects |
245 |
Improve copy image quality |
253 |
Check the scanner glass for dirt and smudges |
253 |
Calibrate the scanner |
254 |
Check the paper settings |
255 |
Check the paper selection options |
255 |
Check the image-adjustment settings |
255 |
Optimize copy quality for text or pictures |
255 |
Edge-to-edge copying |
256 |
Improve scan image quality |
257 |
Check the scanner glass for dirt and smudges |
257 |
Check the resolution settings |
258 |
Check the color settings |
259 |
Check the image-adjustment settings |
259 |
Optimize scan quality for text or pictures |
260 |
Check the output-quality settings |
260 |
Improve fax image quality |
261 |
Check the scanner glass for dirt and smudges |
261 |
Check the send-fax resolution settings |
262 |
Check the image-adjustment settings |
262 |
Optimize fax quality for text or pictures |
263 |
Check the error-correction setting |
263 |
Check the fit-to-page setting |
263 |
Send to a different fax machine |
264 |
Check the sender's fax machine |
264 |
Solve wired network problems |
265 |
Introduction |
265 |
Poor physical connection |
265 |
The computer is unable to communicate with the printer |
265 |
The printer is using incorrect link and duplex settings for the network |
266 |
New software programs might be causing compatibility problems |
266 |
The computer or workstation might be set up incorrectly |
266 |
The printer is disabled, or other network settings are incorrect |
266 |
Solve wireless network problems |
267 |
Introduction |
267 |
Wireless connectivity checklist |
267 |
The printer does not print after the wireless configuration completes |
268 |
The printer does not print, and the computer has a third-party firewall installed |
268 |
The wireless connection does not work after moving the wireless router or printer |
268 |
Cannot connect more computers to the wireless printer |
268 |
The wireless printer loses communication when connected to a VPN |
269 |
The network does not appear in the wireless networks list |
269 |
The wireless network is not functioning |
269 |
Reduce interference on a wireless network |
269 |
Solve fax problems |
271 |
Checklist for solving fax problems |
272 |
What type of phone line are you using? |
272 |
Are you using a surge-protection device? |
272 |
Are you using a phone company voice-messaging service or an answering machine? |
272 |
Does your phone line have a call-waiting feature? |
272 |
Check fax accessory status |
273 |
General fax problems |
274 |
The fax failed to send |
274 |
No fax address book button displays |
274 |
Not able to locate the Fax settings in HP Web Jetadmin |
274 |
The header is appended to the top of the page when the overlay option is enabled |
274 |
A mix of names and numbers is in the recipients box |
274 |
A one-page fax prints as two pages |
274 |
A document stops in the document feeder in the middle of faxing |
274 |
The volume for sounds coming from the fax accessory is too high or too low |
275 |
Service and support |
277 |
HP limited warranty statement |
278 |
UK, Ireland, and Malta |
279 |
Austria, Belgium, Germany, and Luxemburg |
279 |
Belgium, France, and Luxemburg |
280 |
Italy |
281 |
Spain |
281 |
Denmark |
282 |
Norway |
282 |
Sweden |
282 |
Portugal |
282 |
Greece and Cyprus |
283 |
Hungary |
283 |
Czech Republic |
284 |
Slovakia |
284 |
Poland |
284 |
Bulgaria |
285 |
Romania |
285 |
Belgium and the Netherlands |
285 |
Finland |
286 |
Slovenia |
286 |
Croatia |
286 |
Latvia |
286 |
Lithuania |
287 |
Estonia |
287 |
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement |
287 |
Long life consumable and maintenance kit limited warranty statement |
288 |
HP policy on non-HP supplies |
288 |
HP anticounterfeit Web site |
288 |
Data stored on the toner cartridge |
289 |
End User License Agreement |
289 |
Customer self-repair warranty service |
293 |
Customer support |
294 |
Environmental product stewardship program |
295 |
Protecting the environment |
295 |
Ozone production |
295 |
Power consumption |
295 |
Toner consumption |
295 |
Paper use |
296 |
Plastics |
296 |
HP LaserJet print supplies |
296 |
Paper |
296 |
Material restrictions |
296 |
Battery information |
296 |
Disposal of waste equipment by users (EU, UK, and India) |
297 |
Electronic hardware recycling |
297 |
Brazil hardware recycling information |
298 |
WEEE (Turkey) |
298 |
Chemical substances |
298 |
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory ... |
298 |
SEPA Ecolabel User Information (China) |
298 |
The regulation of the implementation on China energy label for printer, fax, and copier |
299 |
Restriction on Hazardous Substances statement (India) |
299 |
Substances Table (China) |
300 |
Material Safety Data Sheet (MSDS) |
300 |
EPEAT |
300 |
Substances Table (Taiwan) |
301 |
For more information |
302 |
Regulatory information |
303 |
Regulatory statements |
304 |
Regulatory model identification numbers |
304 |
European Union & United Kingdom Regulatory Notice |
304 |
FCC regulations |
304 |
Canada - Industry Canada ICES-003 Compliance Statement |
305 |
VCCI statement (Japan) |
305 |
EMC statement (Korea) |
305 |
EMC statement (China) |
305 |
Power cord instructions |
305 |
Power cord statement (Japan) |
305 |
Laser safety |
306 |
Laser statement for Finland |
306 |
Nordic Statements (Denmark, Finland, Norway, Sweden) |
307 |
GS statement (Germany) |
307 |
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia) |
307 |
EMI statement (Taiwan) |
308 |
Product stability |
308 |
Telecom (fax) statements |
309 |
Fax Cord Statement |
309 |
EU and UK Statement for Telecom Operation |
309 |
Brazil (Portugueses) |
309 |
New Zealand Telecom Statements |
309 |
Additional FCC statement for telecom products (US) |
309 |
Telephone Consumer Protection Act (US) |
310 |
Industry Canada CS-03 requirements |
310 |
Japan Telecom Mark |
311 |
Belarus |
311 |
Wireless statements |
312 |
European regulatory notice |
312 |
FCC compliance statement—United States |
312 |
Australia statement |
312 |
Brazil ANATEL statement |
312 |
Canadian statements |
313 |
Products with 5 GHz Operation Industry of Canada |
313 |
Exposure to Radio Frequency Radiation (Canada) |
313 |
European Regulatory Notice |
313 |
China CMIIT Wireless Statement |
313 |
Notice for use in Japan |
313 |
Notice for use in Russia |
313 |
Mexico statement |
314 |
Taiwan statement |
314 |
Taiwan NCC statement |
314 |
Korean statement |
314 |
Thailand Wireless Statement |
314 |