HP LaserJet Enterprise MFP M637 User Guide - Page 274

General fax problems Learn about solutions for common fax problems. The fax failed to send Verify the fax issue, and try the suggested solution. JBIG is enabled, and the receiving fax machine does not have JBIG capability. Turn off the JBIG setting. No fax address book button displays Verify the fax issue, and try the suggested solution. None of the contacts in the selected contacts list have fax information associated with them. Add the necessary fax information. Not able to locate the Fax settings in HP Web Jetadmin Verify the fax issue, and try the suggested solution. Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital Sending and Fax from the drop-down menu. The header is appended to the top of the page when the overlay option is enabled This fax issue is a normal part of operation. For all forwarded faxes, the printer appends the overlay header to the top of a page. This is normal operation. A mix of names and numbers is in the recipients box This fax issue is a normal part of operation. Names and numbers can both display, depending on where they are from. The fax address book lists names, and all other databases list numbers. This is normal operation. A one-page fax prints as two pages Verify the fax issue, and try the suggested solution. The fax header is being appended to the top of the fax, pushing text to a second page. To print a one page fax on a single page, set the overlay header to overlay mode, or adjust the fit-to-page setting. A document stops in the document feeder in the middle of faxing Verify the fax issue, and try the suggested solution. A jam is in the document feeder. 266 Chapter 10 Solve problems ENWW