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HP LaserJet Enterprise MFP M725 HP LaserJet Enterprise MFP M725 - User Guide - Page 296

General fax problems, Solve problems

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Non-Operational / Enabled/Disabled1 The product has detected a firmware failure. Upgrade the firmware. Damaged / Enabled/Disabled1 The fax accessory has failed. Reseat the fax accessory card and check for bent pins. If the status is still DAMAGED, replace the analog-fax accessory card. 1 ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled (analog fax is turned off). General fax problems Problem Cause Solution The fax failed to send. JBIG is enabled, and the receiving fax Turn off the JBIG setting. machine does not have JBIG capability. An "Out of Memory" status message displays on the product control panel. The product storage disk is full. Delete some stored jobs from the disk. From the Home screen on the product control panel, touch the Retrieve from Device Memory button. Open the list of stored jobs or stored faxes. Select a job to delete, and then touch the Delete button. Print quality of a photo is poor or prints You are using the wrong page-content as a gray box. setting or the wrong resolution setting. Try setting the Optimize Text/Picture option to Photograph setting. You touched the Stop button on the product control panel to cancel a fax transmission, but the fax was still sent. If the job is too far along in the sending This is normal operation. process, you cannot cancel the job. No fax address book button displays. The fax address book feature has not been enabled. Use the HP MFP Digital Sending Software Configuration utility to enable the fax address book feature. Not able to locate the Fax settings in HP Web Jetadmin. Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital Sending and Fax from the drop-down menu. The header is appended to the top of the page when the overlay option is enabled. For all forwarded faxes, the product appends the overlay header to the top of a page. This is normal operation. A mix of names and numbers is in the recipients box. Names and numbers can both display, depending on where they are from. The fax address book lists names, and all other databases list numbers. This is normal operation. A one-page fax prints as two pages. The fax header is being appended to the top of the fax, pushing text to a second page. To print a one page fax on one page, set the overlay header to overlay mode, or adjust the fit-to-page setting. A document stops in the document feeder in the middle of faxing. A jam is in the document feeder. Clear the jam, and send the fax again. The volume for sounds coming from the fax accessory is too high or too low. The volume setting needs to be adjusted. Adjust the volume in the Fax Send Settings menu and the Fax Receive Settings menu. 282 Chapter 10 Solve problems ENWW

Section	Page
Product introduction	15
Product comparison	19
Product front-right view	19
Product front-left view	20
Product input options	21
Interface ports	22
Serial number and model number location	23
Control panel	26
Control-panel help	26
Product reports	28
Connect the product and install software	31
Connect the product to a computer by using a USB cable and install the software (Windows)	32
Connect the product to a network by using a network cable and install the software (Windows)	34
Configure the IP address	34
Install the software	35
Connect the product to a computer by using a USB cable and install the software (Mac OS X)	36
Connect the product to a network by using a network cable and install the software (Mac OS X)	37
Configure the IP address	37
Install the software	38
Input trays and output bins	41
Supported paper sizes	47
Configure a tray when loading paper	47
Configure a tray to match print job settings	47
Configure a tray by using the control panel	47
Alternative letterhead mode	48
Tray 1	49
Tray capacity and paper orientation	49
Load Tray 1	50
Tray 2 and Tray 3	52
Tray capacity and paper orientation	52
Load Tray 2 and Tray 3	53
500-sheet trays	55
500-sheet tray capacity and paper orientation	55
Load the 500-sheet trays	56
3,500-sheet high-capacity tray	58
3,500-sheet high-capacity input capacity and paper orientation	58
Load the 3,500-sheet high-capacity tray	58
Standard output bin	60
Stapler/stacker (z and z+ models only)	60
Parts, supplies, and accessories	63
Order parts, accessories, and supplies	64
HP policy on non-HP supplies	65
HP anticounterfeit Web site	66
Print when a toner cartridge is at estimated end of life	67
Enable or disable the Very Low Settings options from the control panel	68
Customer self-repair parts	69
Accessories	72
Toner cartridge	73
Toner-cartridge view	73
Toner-cartridge information	74
Recycle the toner cartridge	74
Toner-cartridge storage	74
HP policy on non-HP toner cartridges	74
Replace the toner cartridge	75
Staples (stapling models only)	78
Load staples	78
Print	81
Supported print drivers (Windows)	82
HP Universal Print Driver (UPD)	82
UPD installation modes	83
Change print-job settings (Windows)	84
Change the settings for all print jobs until the software program is closed	84
Change the default settings for all print jobs	84
Change the product configuration settings	84
Change print-job settings (Mac OS X)	85
Change the settings for all print jobs until the software program is closed	85
Change the default settings for all print jobs	85
Change the product configuration settings	85
Print tasks (Windows)	86
Use a printing shortcut (Windows)	86
Create printing shortcuts (Windows)	88
Automatically print on both sides (Windows)	91
Manually print on both sides (Windows)	93
Print multiple pages per sheet (Windows)	95
Select the page orientation (Windows)	97
Select the paper type (Windows)	99
Print the first or last page on different paper (Windows)	102
Scale a document to fit page size (Windows)	105
Create a booklet (Windows)	107
Select staple options (Windows)	109
Print tasks (Mac OS X)	111
Use a printing preset (Mac OS X)	111
Create a printing preset (Mac OS X)	111
Automatically print on both sides (Mac OS X)	111
Manually print on both sides (Mac OS X)	111
Print multiple pages per sheet (Mac OS X)	112
Select the page orientation (Mac OS X)	112
Select the paper type (Mac OS X)	112
Print a cover page (Mac OS X)	113
Scale a document to fit page size (Mac OS X)	113
Create a booklet (Mac OS X)	113
Select staple options (Mac OS X)	114
Additional print tasks (Windows)	115
Cancel a print job (Windows)	115
Select the paper size (Windows)	115
Select a custom paper size (Windows)	116
Print watermarks (Windows)	116
Additional print tasks (Mac OS X)	117
Cancel a print job (Mac OS X)	117
Select the paper size (Mac OS X)	117
Select a custom paper size (Mac OS X)	117
Print watermarks (Mac OS X)	118
Store print jobs on the product	119
Create a stored job (Windows)	119
Create a stored job (Mac OS X)	121
Print a stored job	122
Delete a stored job	122
Add a job-separator page (Windows)	123
Use HP ePrint	124
Use the HP ePrint software	125
Use Apple AirPrint	126
Connect the product to AirPrint	126
Find the product AirPrint name	126
Print from AirPrint	126
Change the AirPrint product name	127
Solve AirPrint problems	127
Use HP Smart Print (Windows)	128
Use easy-access USB printing	129
Print easy-access USB documents	130
Copy	131
Set new default copy settings	132
Make a single copy	134
Make multiple copies	135
Copy a multiple-page original	137
Collate a copy job	139
Staple a copy job	141
Copy on both sides (duplex)	142
Copy on both sides automatically	142
Copy on both sides manually	143
Reduce or enlarge a copy image	145
Optimize copy quality for text or pictures	147
Adjust the copy lightness/darkness	148
Set the paper size and type for copying on special paper	150
Use Job Build mode	151
Copy a book	152
Copy a photo	154
Scan/send	157
Set up scan/send features	158
Change default scan/send settings from the product control panel	160
Send a scanned document to a network folder	162
Send a scanned document to a folder in the product memory	166
Send a scanned document to a USB flash drive	167
Scan and save the document	167
Send a scanned document to one or more email addresses	170
Use the address book to send email	173
Add contacts to the address book from the product control panel	173
Send a document to email by using the address book	175
Scan a photo	178
Fax	181
Configure required fax settings	182
Fax Setup Wizard	182
Set or verify the date and time	183
Set or verify the date/time format	183
Configure fax dialing settings	185
Configure general fax send settings	187
Configure fax billing codes	188
Configure default options for fax send jobs	189
Configure fax receive settings	191
Use a fax printing schedule	192
Block incoming faxes	193
Create a blocked-fax list	193
Delete numbers from the blocked-fax list	193
Configure default options for fax receive jobs	194
Fax archiving and forwarding	195
Enable fax archiving	195
Enable fax forwarding	195
Create a speed dial list	196
Add a number to an existing speed dial list	199
Delete a speed dial list	200
Delete a single number from a speed dial list	201
Send a fax by entering numbers manually	202
Send a fax by using a speed dial	204
Search a speed-dial list by name	206
Send a fax by using fax address book numbers	207
Search the fax address book	209
Cancel a fax	210
Use Fax over VoIP networks	211
Fax reports	212
Fax activity log	212
Billing code report	213
Blocked fax list report	213
Speed dial list report	213
Fax call report	213
Manage the product	215
Configure IP network settings	216
Printer sharing disclaimer	216
View or change network settings	216
Manually configure IPv4 TCP/IP parameters from the control panel	216
Manually configure IPv6 TCP/IP parameters from the control panel	217
HP Embedded Web Server	218
Open the HP Embedded Web Server	218
HP Embedded Web Server features	219
Information tab	219
General tab	219
Copy/Print tab	220
Scan/Digital Send tab	221
Fax tab (Fax models only)	222
Troubleshooting tab	222
Security tab	223
HP Web Services tab	223
Networking tab	223
Other Links list	223
HP Utility (Mac OS X)	225
Open HP Utility	225
HP Utility features	225
Use HP Web Jetadmin software	227
Economy settings	228
Print with EconoMode	228
Optimize speed or energy use	228
Set sleep mode	228
Set the sleep schedule	229
Product security features	231
Security statements	231
IP Security	231
Sign in to the product	231
Assign a system password	231
Encryption support: HP High-Performance Secure Hard Disks	232
Lock the formatter cage	232
Upgrade the product firmware	233
Solve problems	235
Solve problems checklist	236
Factors that affect product performance	238
Restore factory-set defaults	239
Control-panel help	240
Paper feeds incorrectly or becomes jammed	241
The product does not pick up paper	241
The product picks up multiple sheets of paper	241
The document feeder jams, skews, or picks up multiple sheets of paper	242
Prevent paper jams	242
Clear jams	244
Clear jams in the document feeder	244
Clear jams in the output-bin area	245
Clear jams in the stapler/stacker	246
Clear staple jams	247
Clear jams in Tray 1	250
Clear jams in Tray 2 or Tray 3	251
Clear jams in the 500-sheet trays	253
Clear jams in the 3,500-sheet high-capacity tray	254
Clear jams from the toner-cartridge area	257
Clear jams in the fuser	262
Change jam recovery	263
Improve print quality	264
Print from a different software program	264
Set the paper-type setting for the print job	264
Check the paper type setting (Windows)	264
Check the paper type setting (Mac OS X)	264
Check the toner-cartridge status	265
Print a cleaning page	265
Visually inspect the toner cartridge	266
Check paper and the printing environment	266
Use paper that meets HP specifications	266
Check the environment	267
Check the EconoMode settings	267
Try a different print driver	268
Set the individual tray alignment	269
Improve copy quality	270
Check the scanner glass for dirt or smudges	270
Calibrate the scanner	272
Check the paper settings	272
Check the paper size and type configuration	272
Select the tray to use for the copy	272
Check the image-adjustment settings	272
Optimize copy quality for text or pictures	273
Edge-to-edge copying	273
Clean the pickup rollers and separation pad in the document feeder	274
Improve scan quality	276
Check the scanner glass for dirt or smudges	276
Check the resolution settings	277
Check the image-adjustment settings	278
Optimize scan quality for text or pictures	278
Check the output-quality settings	278
Clean the pickup rollers and separation pad in the document feeder	279
Improve fax quality	281
Check the scanner glass for dirt or smudges	281
Check the send-fax resolution settings	282
Check the image-adjustment settings	283
Optimize fax quality for text or pictures	283
Check the error-correction settings	283
Send to a different fax machine	284
Clean the pickup rollers and separation pad in the document feeder	284
Check the fit-to-page setting	285
Check the sender's fax machine	286
The product does not print or it prints slowly	287
The product does not print	287
The product prints slowly	288
Solve easy-access USB printing problems	289
The Retrieve from USB menu does not open when you insert the USB flash drive	289
The file does not print from the USB flash drive	289
The file that you want to print is not listed in the Retrieve from USB menu	290
Solve USB connection problems	291
Solve wired network problems	292
The product has a poor physical connection	292
The computer is using the incorrect IP address for the product	292
The computer is unable to communicate with the product	293
The product is using incorrect link and duplex settings for the network	293
New software programs might be causing compatibility problems	293
The computer or workstation might be set up incorrectly	293
The product is disabled, or other network settings are incorrect	293
Solve fax problems	294
Checklist for solving fax problems	294
What type of phone line are you using?	294
Are you using a surge-protection device?	294
Are you using a phone company voice-messaging service or an answering machine?	295
Does your phone line have a call-waiting feature?	295
Check fax accessory status	295
General fax problems	296
Use Fax over VoIP networks	297
Problems with receiving faxes	297
Problems with sending faxes	299
Fax error codes	300
Fax error messages on the product control panel	300
Send-fax messages	302
Receive-fax messages	303
Service settings	303
Settings in the Troubleshooting menu	304
Solve product software problems (Windows)	305
A print driver for the product is not visible in the Printer folder	305
An error message was displayed during the software installation	305
The product is in Ready mode, but nothing prints	305
Solve product software problems (Mac OS X)	307
The product name does not appear in the product list in the Print & Fax or the Print & Scan list	307
A print job was not sent to the product that you wanted	307
When connected with a USB cable, the product does not appear in the Print & Fax or the Print & Scan ...	307
Remove software (Windows)	309
Remove the print driver (Mac OS X)	310

Match case Limit results 1 per page

Non-Operational / Enabled/Disabled

The product has detected a firmware failure. Upgrade the

firmware.

Damaged / Enabled/Disabled

The fax accessory has failed. Reseat the fax accessory card

and check for bent pins. If the status is still DAMAGED,

replace the analog-fax accessory card.

ENABLED indicates that the analog-fax accessory is enabled and turned on; DISABLED indicates that LAN fax is enabled

(analog fax is turned off).

General fax problems

Problem

Cause

Solution

The fax failed to send.

JBIG is enabled, and the receiving fax

machine does not have JBIG capability.

Turn off the JBIG setting.

An "Out of Memory" status message

displays on the product control panel.

The product storage disk is full.

Delete some stored jobs from the disk.

From the Home screen on the product

control panel, touch the

Retrieve from

Device Memory

button. Open the list of

stored jobs or stored faxes. Select a job

to delete, and then touch the

Delete

button.

Print quality of a photo is poor or prints

as a gray box.

You are using the wrong page-content

setting or the wrong resolution setting.

Try setting the

Optimize Text/Picture

option to

Photograph

setting.

You touched the Stop

button on the

product control panel to cancel a fax

transmission, but the fax was still sent.

If the job is too far along in the sending

process, you cannot cancel the job.

This is normal operation.

No fax address book button displays.

The fax address book feature has not

been enabled.

Use the HP MFP Digital Sending

Software Configuration utility to enable

the fax address book feature.

Not able to locate the Fax settings in

HP Web Jetadmin.

Fax settings in HP Web Jetadmin are

located under the device's status page

drop-down menu.

Select

Digital Sending and Fax

from

the drop-down menu.

The header is appended to the top of

the page when the overlay option is

enabled.

For all forwarded faxes, the product

appends the overlay header to the top

of a page.

This is normal operation.

A mix of names and numbers is in the

recipients box.

Names and numbers can both display,

depending on where they are from. The

fax address book lists names, and all

other databases list numbers.

This is normal operation.

A one-page fax prints as two pages.

The fax header is being appended to

the top of the fax, pushing text to a

second page.

To print a one page fax on one page,

set the overlay header to overlay mode,

or adjust the fit-to-page setting.

A document stops in the document

feeder in the middle of faxing.

A jam is in the document feeder.

Clear the jam, and send the fax again.

The volume for sounds coming from the

fax accessory is too high or too low.

The volume setting needs to be adjusted.

Adjust the volume in the

Fax Send

Settings

menu and the

Fax Receive

Settings

menu.

282

Chapter 10

Solve problems

ENWW