HP LaserJet Pro M11-M13 User Guide - Page 7

Update the firmware ...41 Update the firmware using the Firmware Update Utility 41 6 Solve problems ...43 Customer support ...44 Interpret control-panel light patterns ...45 Restore the factory-set defaults ...48 Solve paper feed or jam problems ...49 The printer does not pick up paper ...49 The printer picks up multiple sheets of paper 49 Frequent or recurring paper jams ...49 Prevent paper jams ...50 Clear paper jams ...51 Introduction ...51 Paper jam locations ...51 Clear jams from the input tray ...51 Clear jams in the toner-cartridge area ...54 Clear jams in the output bin ...56 Improve print quality ...59 Introduction ...59 Print from a different software program ...59 Check the paper-type setting for the print job 59 Check the paper type setting (Windows 59 Check the paper type setting (OS X 59 Check toner-cartridge status ...59 Clean the printer ...60 Print a cleaning page ...60 Visually inspect the toner cartridge ...60 Check paper and the printing environment 60 Step one: Use paper that meets HP specifications 60 Step two: Check the environment 61 Try a different print driver ...61 Check the EconoMode settings ...61 Change print density ...62 Solve direct-connect problems ...63 Solve wireless problems ...64 Index ...67 ENWW v