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HP M3035 Service Manual - Page 358

Device List, HP Easy Printer, Device Status - service code

UPC - 883585038466

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locating 5 Management menu 230 menu map 45 menus 230 messages, numerical list 201 messages, types of 201 Print Quality menu 230 removing 84 Resets menu 230 Service menu 228, 230 settings 10 test 232 Time/Scheduling menu 230 trays, configuring 26 troubleshooting 193 Troubleshooting menu 230, 231 convenience stapler locating 5 models including 2 power supply, removing 123 removing 117 staple cassette, part number 316 counterfeit supplies 39 covers ADF, removing 80 back, removing 101 cartridge door, removing 179 fax, removing 96 front right, removing 109 I/O, removing 103 left-side, removing 97 part numbers 274 right-side, removing 94 top, removing 105 crooked pages 247, 256 curled paper, troubleshooting 256 custom paper sizes supported 18 customer support embedded Web server links 51 HP Printer Utility pages 53 online 322 repacking device 324 D date code, service ID 228 declaration of conformity 338 Default Job Options menu 230 default settings Device Behavior menu 230 Resets menu 230 density settings 53 troubleshooting 250 developing stage 65 Device Behavior menu 230 Device List, HP Easy Printer Care 48 Device Status, HP Easy Printer Care 48 diagnostics control panel 232 engine 234 formatter 235 digital sending error messages 211, 213 DIMMs accessing 5 enabling for Windows 34 error messages 207 installing 30 part numbers 271, 315 types available 342 verifying installation 34 disk errors 209 installing 35 removing 36, 113 disposal, end-of-life 334 documentation, ordering 270 dots, troubleshooting 251, 258 double-sided printing error messages 210 Macintosh settings 53 paper sizes supported 18 troubleshooting 244 downloading software 7 dpi, settings 53 drive assembly, diagrams 261 drivers included 3 ordering 270 preconfiguration 9 selecting 9 settings 10, 11 supported 8 system requirements 7 universal 9 Update Now 9 dropouts, troubleshooting 252 drum cleaning stage 67 duplexer error messages 210 jams, clearing 222 Macintosh settings 53 models including 2 rollers 68 duplexing paper sizes supported 18 troubleshooting 244 E e-label reader, removing 175 e-mail alerts 53 Easy Printer Care about 47 Easy Printer Care software downloading 14 EconoMode setting 38 ECU operations 62 removing 131 EIO cards buffer overflow 204 errors 204, 210 installing 35 part numbers 271, 315 removing 36 slots 6 electrical specifications 328 electrostatic discharge (ESD) 77 embedded Web server 13, 49, 235 end-of-life disposal 334 energy specifications 328 Energy Star compliance 3 engine control unit operations 62 removing 131 engine controller assembly 261 engine controller PCA 265 engine test 234 envelopes sizes supported 18 wrinkled, troubleshooting 257 346 Index ENWW

Section	Page
Product Information	13
Chapter contents	13
Device configurations	14
Features	15
Walkaround	17
Device parts	17
Interface ports	18
Device software	19
Supported operating systems	19
Minimum system requirements	19
Supported printer drivers	20
Select the correct printer driver	21
Universal printer drivers	21
Driver Autoconfiguration	21
Update Now	21
HP Driver Preconfiguration	21
Priority for print settings	22
Open the printer drivers	23
Software for Macintosh computers	24
Remove software from Macintosh operating systems	24
Utilities	25
HP Web Jetadmin	25
Embedded Web server	25
HP Easy Printer Care software	26
Supported operating systems	26
Supported browsers	26
Other components and utilities	26
Media specifications	27
General guidelines for media	27
Paper to avoid	28
Paper that can damage the device	28
General media specifications	29
Select print media	29
Supported media sizes	30
Supported media types	31
Installation and configuration	33
Chapter contents	33
Site preparation	34
Location specifications	34
Operating environment	34
Install trays	35
Load tray 1 (multipurpose tray)	35
Load tray 2 and optional tray 3	37
Configure trays	38
Install supplies	39
Supply replacement guidelines	39
Change the print cartridge	39
Install accessories	42
Install memory	42
Install device memory	42
Check DIMM installation	46
Enable memory for Windows	46
Use HP Jetdirect print server cards	47
Install an HP Jetdirect print server card	47
Remove an HP Jetdirect print server card	48
Maintenance	49
Chapter contents	49
Manage supplies	50
Supplies life	50
Approximate print-cartridge replacement intervals	50
Manage the print cartridge	51
Print-cartridge storage	51
Use genuine HP print cartridges	51
HP policy on non-HP print cartridges	51
Print-cartridge authentication	51
HP fraud hotline and Web site	51
Clean the device	52
Clean the exterior	52
Clean the ADF	52
Clean the scanner lid backing	54
Clean the scanner glass	55
Clean the fuser	56
Clean spilled toner	56
Management tools	57
Use information pages	57
Use the HP Easy Printer Care software	59
Open the HP Easy Printer Care software	59
HP Easy Printer Care software sections	60
Use the embedded Web server	61
Open the embedded Web server by using a network connection	61
Embedded Web server sections	62
Use HP Web Jetadmin software	64
Use the HP Printer Utility for Macintosh	64
Open the HP Printer Utility	64
HP Printer Utility features	65
Theory of operation	67
Chapter contents	67
Basic operation	68
ADF/scanner system	69
ADF	69
Sensors in the ADF	69
ADF paper path	69
Scanner	70
Formatter	71
Engine control unit (ECU)	72
Pickup/feed/delivery system	74
Laser/scanner system	75
Image-formation system	76
Step 1: Primary charging	77
Step 2: Laser beam exposure	77
Step 3: Developing	77
Step 4: Transfer	78
Step 5: Separation	78
Step 6: Fusing	79
Step 7: Drum cleaning	79
Internal components	80
Timing	81
Print cartridge memory system	85
Removal and replacement	87
Chapter contents	87
Introduction	89
Removal and replacement strategy	89
Electrostatic discharge	89
User-replaceable parts	89
Required tools	90
Before performing service	90
Parts removal order	91
Automatic document feeder (ADF) and scanner assemblies	92
ADF assembly	92
ADF cover	92
ADF input tray	94
Control panel	96
ADF	99
Scanner assembly	102
Covers	106
Right-side cover	106
Formatter shield	107
Fax cover	108
Left-side cover	109
Legal cover (dust cover)	112
Back cover	113
I/O cover	115
Fax rail	116
Top cover	117
Front, right cover	121
Fax accessory	123
Disk drive	125
Formatter	128
Stapler	129
Stapler power-supply	135
Right-side fan	140
Engine control unit (ECU)	143
Left-side riser	150
Fuser	151
Laser/scanner	154
Access plate	156
Oblique-roller assembly	158
Left-side fan	160
High-voltage power supply (HVPS)	161
Feed-guide assembly	168
Main motor	171
Gear assembly	174
Reinstallation notes for the gear assembly	177
Tray 1 solenoid	178
Tray 2 solenoid	179
Pickup assembly	180
Tray 1 media-present sensor and top-of-page sensor	185
E-label reader (memory tag)	187
Face-down-roller shaft	189
Cartridge door	191
Transfer roller	194
Registration assembly	195
Tray 1 pickup roller	198
Tray 2 pickup roller	199
Separation pad	201
Troubleshooting	203
Chapter contents	203
Troubleshooting process	204
Troubleshooting tree	204
Troubleshooting flowchart	205
1. Does the control-panel display show READY?	205
2. Can you print a configuration page?	206
3. Does the device copy?	207
4. Does the device send a fax?	208
5. Does the device receive a fax?	209
6. Can you print from a program?	210
7. Does the job print as expected?	211
8. Does the device select the correct trays?	212
Control-panel messages	213
Control-panel message types	213
Resolve control-panel messages	213
Clear jams	226
Common causes of jams	226
Jam locations	227
Jam detection	228
Clear jams from the ADF	229
Clear jams from the print-cartridge area	231
Clear jams from the input-tray areas	232
Clear jams from the duplexer	234
Clear jams from the output-bin areas	235
Interface troubleshooting	237
Communications checks	237
LAN hardware test	237
Service mode functions	238
Boot-up key sequences	238
Low-level boot-up key sequence for selecting a language, performing a cold reset, and enabling and d ...	239
Medium-level boot-up key sequence for initializing disks	239
High-level boot-up key sequence for NVRAM initialization, manufacturing, and skipping disk-load and ...	239
Service menu	240
Service ID	240
Restore the service ID	241
Convert the service ID to an actual date	241
Troubleshooting tools	242
Control-panel menus	242
Print Quality menu	242
Troubleshooting menu	243
Early-boot diagnostic test	245
Test pages	246
Engine-test page	246
Formatter test page	247
Embedded Web server	247
Gaining access to the embedded Web server	247
Information tab	247
Settings tab	248
Networking tab	248
Other links	248
Image defect ruler	250
Firmware updates and recovery	251
Determine the current level of firmware	251
Download the new firmware from the HP Web site	251
Transfer the new firmware to the device	252
Use FTP to upgrade the firmware on a network connection	252
Use HP Web Jetadmin to upgrade the firmware	253
Use MS-DOS commands to upgrade the firmware	254
Upgrade the HP Jetdirect firmware	254
Troubleshoot general printing problems	255
Troubleshoot media-handling problems	258
Multiple pages feed	258
Pages are wrinkled or folded	258
Pages are skewed	259
Troubleshoot print-quality problems	260
Print-quality checklist	260
Image-defect examples	261
Light print (partial page)	262
Light print (entire page)	263
Specks	263
Dropouts	264
Lines	264
Gray background	265
Toner smear	265
Loose toner	266
Repeating defects	266
Repeating image	267
Misformed characters	267
Page skew	268
Curl or wave	268
Wrinkles or creases	269
Vertical white lines	269
Tire tracks	270
White spots on black	270
Scattered lines	271
Blurred print	271
Random image repetition	272
Diagrams	273
Device component locations	273
Main assemblies	273
Main parts	274
Sensors and switches	275
Motors, fans, and solenoids	276
PCAs	277
Wiring diagrams	278
Parts and diagrams	281
Chapter contents	281
Ordering parts and supplies	282
Parts	282
Related documentation and software	282
Supplies	282
Consumables and accessories	283
Consumables and accessories	283
ADF/scanner assembly	284
Covers	286
Internal components	288
Tray 2 pickup assembly	302
Alphabetical parts list	304
Numerical parts list	314
Supplies and accessories	325
Order parts, accessories, and supplies	326
Order directly from HP	326
Order through service or support providers	326
Order directly through the embedded Web server (for printers that are connected to a network)	326
Order directly through the HP Easy Printer Care software	326
Part numbers	327
Paper-handling accessories	327
Print cartridge	327
Memory	327
Cables and interfaces	327
Stapler accessories	328
Print media	328
Service and support	331
Hewlett-Packard limited warranty statement	331
Customer self repair warranty service	332
Print cartridge limited warranty statement	332
HP Customer Care	334
Online Services	334
Telephone support	334
Software utilities, drivers, and electronic information	334
HP direct ordering for accessories or supplies	334
HP service information	334
HP service agreements	334
HP Easy Printer Care software	335
HP support and information for Macintosh computers	335
HP maintenance agreements	336
On-site service agreements	336
Next-day on-site service	336
Weekly (volume) on-site service	336
Repacking the device	336
Extended warranty	337
Specifications	339
Physical specifications	340
Electrical specifications	340
Acoustic emissions	341
Operating environment	341
Regulatory information	343
FCC regulations	344
Environmental product stewardship program	345
Protecting the environment	345
Ozone production	345
Power consumption	345
Toner consumption	345
Paper use	345
Plastics	345
HP LaserJet print supplies	345
HP print supplies returns and recycling program information	346
Paper	346
Material restrictions	346
Disposal of waste equipment by users in private households in the European Union	347
Material Safety Data Sheet (MSDS)	347
For more information	347
Telecom statement	349
Declaration of conformity	350
Safety statements	351
Laser safety	351
Canadian DOC regulations	351
VCCI statement (Japan)	351
Power cord statement (Japan)	351
EMI statement (Korea)	351
EMI statement (Taiwan)	352
Laser statement for Finland	352
Working with memory and print server cards	353
Overview	354
Glossary	355

Match case Limit results 1 per page

locating

Management menu

230

menu map

menus

230

messages, numerical

list

201

messages, types of

201

Print Quality menu

230

removing

Resets menu

230

Service menu

228,

230

settings

test

232

Time/Scheduling menu

230

trays, configuring

troubleshooting

193

Troubleshooting menu

230,

231

convenience stapler

locating

models including

power supply, removing

123

removing

117

staple cassette, part

number

316

counterfeit supplies

covers

ADF, removing

back, removing

101

cartridge door, removing

179

fax, removing

front right, removing

109

I/O, removing

103

left-side, removing

part numbers

274

right-side, removing

top, removing

105

crooked pages

247,

256

curled paper,

troubleshooting

256

custom paper sizes supported

customer support

embedded Web server

links

HP Printer Utility pages

online

322

repacking device

324

date code, service ID

228

declaration of conformity

338

Default Job Options menu

230

default settings

Device Behavior menu

230

Resets menu

230

density

settings

troubleshooting

250

developing stage

Device Behavior menu

230

Device List, HP Easy Printer

Care

Device Status, HP Easy Printer

Care

diagnostics

control panel

232

engine

234

formatter

235

digital sending error

messages

211,

213

DIMMs

accessing

enabling for Windows

error messages

207

installing

part numbers

271,

315

types available

342

verifying installation

disk

errors

209

installing

removing

36,

113

disposal, end-of-life

334

documentation, ordering

270

dots, troubleshooting

251,

258

double-sided printing

error messages

210

Macintosh settings

paper sizes supported

troubleshooting

244

downloading software

dpi, settings

drive assembly, diagrams

261

drivers

included

ordering

270

preconfiguration

selecting

settings

10,

supported

system requirements

universal

Update Now

dropouts, troubleshooting

252

drum cleaning stage

duplexer

error messages

210

jams, clearing

222

Macintosh settings

models including

rollers

duplexing

paper sizes supported

troubleshooting

244

e-label reader, removing

175

e-mail alerts

Easy Printer Care

about

Easy Printer Care software

downloading

EconoMode setting

ECU

operations

removing

131

EIO cards

buffer overflow

204

errors

204,

210

installing

part numbers

271,

315

removing

slots

electrical specifications

328

electrostatic discharge (ESD)

embedded Web server

13,

49,

235

end-of-life disposal

334

energy specifications

328

Energy Star compliance

engine control unit

operations

removing

131

engine controller assembly

261

engine controller PCA

265

engine test

234

envelopes

sizes supported

wrinkled, troubleshooting

257

346

Index

ENWW