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HP M3035xs HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/C - Page 159

Problem-solving flowchart, HP Customer Care, Solve common Macintosh, problems

UPC - 883585038534

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Problem-solving flowchart If the device is not responding correctly, use the flowchart to determine the problem. If the device does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggested steps, contact an HP-authorized service or support provider. See HP Customer Care. NOTE Macintosh users: For more troubleshooting information, see Solve common Macintosh problems. Step number 1 2 3 Verification step Possible problems Solutions Is the power on? No power due to failed power source, cable, 1. switch, or fuse. 2. Verify that the device is plugged in. Verify that the power cable is functional and that the power switch is on. 3. Check the power source by plugging the device directly into the wall or into a different outlet. Does Ready appear on the device control panel? Control panel shows an error. See Control-panel messages for a list of common messages that will help you correct the error. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. The touchscreen is blank. The brightness-adjustment dial is set incorrectly. Adjust the brightnessadjustment dial so that the touchscreen controls and messages are visible. Do information pages print? An error message appears on the controlpanel display. See Control-panel messages for a list of common messages that will help you correct the error. Media does not move smoothly through the device paper path. Make sure that media that meets HP specifications. See Media considerations. Clean the paper path. See Clean the paper path. Poor print quality. See Solve print-quality problems. If the error persists, contact HP Customer Care. See HP Customer Care or the support flyer that came in the device box. ENWW Problem-solving flowchart 147

Section	Page
Device basics	13
Device comparison	14
Features comparison	14
Walkaround	16
Device parts	16
Interface ports	17
Device software	18
Supported operating systems	18
Supported printer drivers	18
Select the correct printer driver	18
Universal printer drivers	19
Driver Autoconfiguration	19
Update Now	19
HP Driver Preconfiguration	19
Priority for print settings	19
Open the printer drivers	21
Software for Macintosh computers	21
Remove software from Macintosh operating systems	22
Utilities	22
HP Web Jetadmin	22
Embedded Web server	22
HP Easy Printer Care software	22
Supported operating systems	23
Supported browsers	23
Other components and utilities	23
Control panel	25
Use the control panel	26
Control-panel layout	26
Home screen	27
Buttons on the touchscreen	28
Control-panel help system	28
Use the Administration menu	29
Navigate the Administration menu	29
Information menu	30
Default Job Options menu	31
Default Options for Originals	31
Default Copy Options	32
Default Fax Options	33
Default E-mail Options	34
Default Send to Folder Options	35
Default Print Options	36
Time/Scheduling menu	37
Management menu	39
Initial Setup menu	40
Networking and I/O	40
Fax Setup	48
E-mail Setup	51
Send Setup menu	51
Device Behavior menu	52
Print Quality menu	55
Troubleshooting menu	57
Resets menu	59
Service menu	59
Input/output (I/O) configuration	61
USB configuration	62
Network configuration	63
Configure TCP/IPv4 parameters	63
Set an IP address	63
Set the subnet mask	64
Set the default gateway	64
Configure TCP/IPv6 parameters	65
Disable network protocols (optional)	65
Disable IPX/SPX	65
Disable AppleTalk	66
Disable DLC/LLC	66
HP Jetdirect EIO print servers	66
Media and trays	67
General guidelines for media	68
Paper to avoid	68
Paper that can damage the device	68
General media specifications	69
Media considerations	70
Envelopes	70
Envelopes with double side seams	70
Envelopes with adhesive strips or flaps	71
Envelope margins	71
Envelope storage	71
Labels	71
Label construction	71
Transparencies	71
Card stock and heavy media	72
Card stock construction	72
Card stock guidelines	72
Letterhead and preprinted forms	72
Select the correct fuser mode	73
Select print media	75
Supported media sizes	75
Supported media types	76
Printing and paper-storage environment	77
Load media	78
Load media on the scanner glass	78
Load the automatic document feeder (ADF)	78
Load tray 1 (multipurpose tray)	79
Customize tray 1 operation	80
Load tray 2 and optional tray 3	81
Load special media	82
Control print jobs	84
Select output bins	85
Print to the top output bin	85
Print to the rear output bin	86
Device features	87
Use the convenience stapler	88
Staple media	88
Load staples	89
Use job storage features	91
Gain access to the job storage features	91
Use the proof and hold feature	91
Create a proof and hold job	91
Print the remaining copies of a proof and hold job	92
Delete a proof and hold job	92
Use the private job feature	92
Create a private job	92
Print a private job	92
Delete a private job	93
Use the QuickCopy feature	93
Create a QuickCopy job	93
Print additional copies of a QuickCopy job	94
Delete a QuickCopy job	94
Use the stored job feature	94
Create a stored copy job	94
Create a stored print job	95
Print a stored job	95
Delete a stored job	95
Print	97
Use features in the Windows printer driver	98
Create and use quick sets	98
Use watermarks	99
Resize documents	99
Set a custom paper size from the printer driver	99
Use different paper and printing covers	100
Print a blank first page	100
Print multiple pages on one sheet of paper	100
Print on both sides of the paper	101
Use automatic duplex printing	102
Print on both sides manually	102
Layout options for printing on both sides	102
Use the Services tab	103
Use features in the Macintosh printer driver	104
Create and use presets	104
Print a cover page	104
Print multiple pages on one sheet of paper	105
Printing on both sides of the paper	105
Cancel a print job	107
Stop the current print job from the control panel	107
Stop the current print job from the software program	107
Copy	109
Use the Copy screen	110
Set the default copy options	111
Basic copy instructions	112
Copy from the scanner glass	112
Copy from the document feeder	112
Adjust the copy settings	113
Copy two-sided documents	114
Copying two-sided documents manually	114
Copy two-sided documents automatically (duplex models only)	114
Copy mixed-size originals	116
Change the copy-collation setting	117
Copy photos and books	118
Combine copy jobs by using Job Build	119
Cancel a copy job	120
Scan and send e-mail	121
Configure e-mail settings	122
Supported protocols	122
Configure e-mail server settings	122
Find gateways	123
Find the SMTP gateway from the device control panel	123
Find the SMTP gateway from an e-mail program	123
Use the Send E-mail screen	124
Perform basic e-mail functions	125
Load documents	125
Send documents	125
Send a document	125
Use the auto-complete function	126
Use the address book	127
Create a recipient list	127
Use the local address book	127
Add e-mail addresses to the local address book	128
Delete e-mail addresses from the local address book	128
Change e‑mail settings for the current job	129
Scan to a folder	130
Scan to a workflow destination	130
Fax	131
Analog faxing	132
Connect the fax to a telephone line	132
Configure and use the fax features	132
Digital fax	133
Manage and maintain the device	135
Use information pages	136
Configure e-mail alerts	138
Use the HP Easy Printer Care software	139
Open the HP Easy Printer Care software	139
HP Easy Printer Care software sections	139
Use the embedded Web server	141
Open the embedded Web server by using a network connection	141
Embedded Web server sections	142
Use HP Web Jetadmin software	144
Use the HP Printer Utility for Macintosh	145
Open the HP Printer Utility	145
HP Printer Utility features	145
Manage supplies	147
Supplies life	147
Approximate print-cartridge replacement intervals	147
Manage the print cartridge	147
Print-cartridge storage	147
Use genuine HP print cartridges	147
HP policy on non-HP print cartridges	147
Print-cartridge authentication	148
HP fraud hotline and Web site	148
Replace supplies and parts	149
Supply replacement guidelines	149
Change the print cartridge	149
Clean the device	152
Clean the exterior	152
Clean the scanner glass	152
Clean the scanner lid backing	153
Clean the ADF	153
Clean the paper path	155
Calibrate the scanner	156
Problem solving	157
Problem-solving checklist	158
Factors that affect performance	158
Problem-solving flowchart	159
Solve general device problems	162
Control-panel message types	165
Control-panel messages	166
Common causes of jams	175
Jam locations	176
Jam recovery	177
Clear jams	178
Clear jams from the ADF	178
Clear jams from the input-tray areas	180
Clear jams from the print-cartridge area	181
Clear jams from the output-bin areas	182
Clear jams from the duplexer	184
Solve repeated jams	185
Clear stapler jams	187
Solve print-quality problems	190
Print-quality problems associated with media	190
Print-quality problems associated with the environment	190
Print-quality problems associated with jams	190
Image defect examples	190
Light print (partial page)	192
Light print (entire page)	192
Specks	192
Dropouts	193
Lines	193
Gray background	194
Toner smear	194
Loose toner	195
Repeating defects	195
Repeating image	195
Misformed characters	196
Page skew	196
Curl or wave	197
Wrinkles or creases	197
Vertical white lines	198
Tire tracks	198
White spots on black	198
Scattered lines	199
Blurred print	199
Random image repetition	200
Solve network printing problems	201
Solve copy problems	202
Prevent copy problems	202
Image problems	202
Media-handling problems	203
Performance problems	205
Solve fax problems	206
Solve sending problems	206
Solve receiving problems	207
Solve e‑mail problems	209
Validate the SMTP gateway address	209
Validate the LDAP gateway address	209
Solve common Windows problems	210
Solve common Macintosh problems	211
Solve Linux problems	213
Solve PostScript problems	214
General problems	214
Supplies and accessories	215
Order parts, accessories, and supplies	216
Order directly from HP	216
Order through service or support providers	216
Order directly through the embedded Web server (for printers that are connected to a network)	216
Order directly through the HP Easy Printer Care software	216
Part numbers	217
Paper-handling accessories	217
Print cartridge	217
Memory	217
Cables and interfaces	217
Stapler accessories	218
Print media	218
Service and support	221
Hewlett-Packard limited warranty statement	221
Customer self repair warranty service	222
Print cartridge limited warranty statement	222
HP Customer Care	224
Online Services	224
Telephone support	224
Software utilities, drivers, and electronic information	224
HP direct ordering for accessories or supplies	224
HP service information	224
HP service agreements	224
HP Easy Printer Care software	225
HP support and information for Macintosh computers	225
HP maintenance agreements	226
On-site service agreements	226
Next-day on-site service	226
Weekly (volume) on-site service	226
Repacking the device	226
Extended warranty	227
Specifications	229
Physical specifications	230
Electrical specifications	230
Acoustic emissions	231
Operating environment	231
Regulatory information	233
FCC regulations	234
Environmental product stewardship program	235
Protecting the environment	235
Ozone production	235
Power consumption	235
Toner consumption	235
Paper use	235
Plastics	235
HP LaserJet print supplies	235
HP print supplies returns and recycling program information	236
Paper	236
Material restrictions	236
Disposal of waste equipment by users in private households in the European Union	237
Material Safety Data Sheet (MSDS)	237
For more information	237
Telecom statement	239
Declaration of conformity	240
Safety statements	241
Laser safety	241
Canadian DOC regulations	241
VCCI statement (Japan)	241
Power cord statement (Japan)	241
EMI statement (Korea)	241
EMI statement (Taiwan)	242
Laser statement for Finland	242
Working with memory and print server cards	243
Overview	244
Install memory	245
Install device memory	245
Check DIMM installation	249
Save resources (permanent resources)	249
Enable memory for Windows	250
Use HP Jetdirect print server cards	251
Install an HP Jetdirect print server card	251
Remove an HP Jetdirect print server card	252
Glossary	253