HP M3035xs HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CB414A/C - Page 206

Solve fax problems NOTE For more information about solving fax problems, see the HP LaserJet Analog Fax Accessory 300 User Guide. Solve sending problems Faxes quit during sending. Cause Solution The fax machine to which you are sending might be malfunctioning. Call the recipient to make sure that the receiving fax machine is turned on and ready to receive faxes, or try sending to another fax machine. Your telephone line might not be working, or the line might be Disconnect the fax cable from the telephone jack, and then experiencing interference. connect a telephone. Make a phone call to ensure that the telephone line is working. Try using a lower baud rate by adjusting the Maximum Baud Rate setting in the Administration menu. See Initial Setup menu. The device fax is receiving faxes but is not sending them. Cause Solution If the device is on a PBX system, the PBX system might be generating a dial tone that the fax cannot detect. There might be a poor telephone connection. The fax machine to which you are sending might be malfunctioning. Your telephone line might not be working. Disable the detect dial tone setting. See the fax guide for information about changing the setting. Resend the fax later. Call the recipient to make sure that the receiving fax machine is turned on and ready to receive faxes, or try sending to another fax machine. Disconnect the fax cable from the telephone jack, and then connect a telephone. Make a phone call to ensure that the telephone line is working. Outgoing fax calls keep dialing. Cause Solution The fax automatically redials a fax number if either the Redial Disable the Redial on Busy and Redial on No Answer features. on Busy feature or the Redial on No Answer feature is enabled. See the fax guide for information about changing the settings. 194 Chapter 11 Problem solving ENWW