HP N6010 Setup and Support Guide - Page 22

Scanner buttons are not working correctly, Other sources for help - problem installing

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Chapter 5 10. After the scanning software has installed, connect the scanner to an electrical outlet, turn on the scanner, and then use the USB cable to connect the scanner to the computer. 11. Follow the onscreen instructions. Scanner buttons are not working correctly After each step, start a scan to see if the buttons are working. If the problem persists, proceed with the next step. 1. A cable might be loose. Ensure that the USB cable and the power supply are securely connected. 2. Turn off the scanner, wait 30 seconds, and then turn the scanner back on. 3. Restart your computer. 4. If the problem persists, the buttons might be disabled. Try the following procedure: a. Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list. b. Do one of the following: • Windows 2000: Ensure that the Disable Device Events option is not selected. • Windows XP: Ensure the Take No Action option is not selected. 5. The buttons might be disabled in the Scanner Tools Utility. Try the following procedure: a. Open the Scanner Tools Utility. For instructions, see Scanner Tools Utility help on page 15 or the device user guide. b. Select the Buttons tab. c. Verify that the Disable scanner buttons check box is NOT selected. 6. Ensure that there is a software program associated with the scanner button by doing the following: a. Open the Scanner Tools Utility. For instructions, see Scanner Tools Utility help on page 15 or the device user guide. b. Select the Buttons tab. c. Verify that each button is associated with the correct program. For more information, click Help in the Scanner Tools Utility. Other sources for help For more troubleshooting help with the scanner hardware or software, see Where to get additional information on page 15. 20 HP Scanjet N6010 Sheetfeed Document Scanner

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10.
After the scanning software has installed, connect the scanner to an electrical outlet,
turn on the scanner, and then use the USB cable to connect the scanner to the
computer.
11.
Follow the onscreen instructions.
Scanner buttons are not working correctly
After each step, start a scan to see if the buttons are working. If the problem persists,
proceed with the next step.
1.
A cable might be loose. Ensure that the USB cable and the power supply are
securely connected.
2.
Turn off the scanner, wait 30 seconds, and then turn the scanner back on.
3.
Restart your computer.
4.
If the problem persists, the buttons might be disabled. Try the following procedure:
a.
Open
Control Panel
, select
Scanners and Cameras
, and then select your
scanner model from the list.
b.
Do one of the following:
•
Windows 2000: Ensure that the
Disable Device Events
option is not
selected.
•
Windows XP: Ensure the
Take No Action
option is not selected.
5.
The buttons might be disabled in the Scanner Tools Utility. Try the following
procedure:
a.
Open the Scanner Tools Utility. For instructions, see
Scanner Tools Utility
help
on page 15 or the device user guide.
b.
Select the
Buttons
tab.
c.
Verify that the
Disable scanner buttons
check box is NOT selected.
6.
Ensure that there is a software program associated with the scanner button by doing
the following:
a.
Open the Scanner Tools Utility. For instructions, see
Scanner Tools Utility
help
on page 15 or the device user guide.
b.
Select the
Buttons
tab.
c.
Verify that each button is associated with the correct program. For more
information, click
Help
in the Scanner Tools Utility.
Other sources for help
For more troubleshooting help with the scanner hardware or software, see
Where to get
additional information
on page 15.
Chapter 5
20
HP Scanjet N6010 Sheetfeed Document Scanner