HP Neoware e90 Migrating from HP Neoware Thin Clients to HP Thin Clients - Page 81

Thin Client products? for details. Why did HP decide to discontinue support for Neoware products? Following the HP acquisition of Neoware, developers from both companies combined resources to develop the next generation of newer and better Thin Clients. Older products will gradually be phased out to make way for these more powerful and versatile products. When will HP discontinue support for Neoware products? All legacy Neoware hardware and software products will reach end-of-service-life no later than 31 September 2010. Please refer to tables 1, 2, and 3 details about specific products. Will I still be able to download older software for legacy Neoware Thin Clients? HP will continue to support the current software OS version and one version prior to this until a product reaches end-oflife. For current and previous software releases, please visit this link. The ftp sites for Thintune software For software updates please point Thintune devices to the updates have gone away. What is the new ftp URL at: ftp://ftp.hp.com/pub/neoware/jstream/ new software FTP URL for Thintune? Where can I find more information? For more information about HP Thin Clients, please visit this link Will I still be able to send in my unit for repair once the warranty expires? Yes, as long as parts are available and for at least 2 years after the warranty expires. Please note that you will be billed for all repairs after the unit's warranty has expired. Will I be able to purchase spare parts Yes, for as long as parts remain available, however, we for my units? can not guarantee this beyond the warranty period. Will HP be creating software upgrades for my units? No new version releases for Neolinux, CE or XPe are planned at this time, however, security updates for XPe will continue to be made available Will I be able to get technical support for my units after the warranty expires? Yes, but there will be a charge for this service in most regions. Is there a replacement for my current units? Yes. Your sales associate can assist you in choosing the best replacement for your current unit. Will I be able to trade in my current units if I purchase new units? You would have to check with your sales representative to find out if any trading programs are available for your current unit. Will HP dispose of my old units in an environmentally friendly manner for me? HP recently achieved its goal of recycling 1 billion pounds of electronic products and supplies. We offer recycling services for HP products in more than 45 countries, regions and territories. For more information on how to recycle used HP products, please visit this link. Is there a post-warranty care-pack? No. We will continue to honor active service agreements for customers who previously purchased Neoware extended warranties. 81