HP Nx9600 Compaq Presario X6000 and HP Compaq nx9600 Notebook PC - Maintenance - Page 31
Flowchart 2.1-Initial Troubleshooting, Troubleshooting, Maintenance and Service Guide
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Troubleshooting Flowchart 2.1-Initial Troubleshooting Begin troubleshooting. N Is there power? Y Go to "Flowchart 2.2-No Power, Part 1." N Beeps, LEDs, or error messages? Y N Is there video? (no boot) Y N Is the OS loading? Y N Is there sound? Y Check LED board, speaker connections. N All drives working? Go to "Flowchart 2.6-No Video, Part 1." Y N Keyboard/ pointing device working? Go to Y "Flowchart 2.9-No Operating N System (OS) Loading." Connecting to network or modem? Y Go to "Flowchart 2.15-No Audio, Part 1." End Go to "Flowchart 2.17-Nonfunctioning Device." Go to "Flowchart 2.18-Nonfunctioning Keyboard" or "Flowchart 2.19-Nonfunctioning Pointing Device." Go to "Flowchart 2.20-No Network/Modem Maintenance and Service Guide 2-7
Troubleshooting
Maintenance and Service Guide
2–7
Flowchart 2.1—Initial Troubleshooting
Go to
“Flowchart
2.20—No
Network/Modem
Connecting
to network
or modem?
Begin
troubleshooting.
Is there
power?
Is the OS
loading?
Is there video?
(no boot)
Is there
sound?
Beeps,
LEDs, or error
messages?
Keyboard/
pointing device
working?
Go to
“Flowchart
2.17—Nonfunctioning
Device.”
Go to
“Flowchart
2.2—No Power,
Part 1.”
Go to
“Flowchart
2.6—No Video,
Part 1.”
All drives
working?
Y
Y
Y
Y
Y
Y
Y
Y
N
N
N
N
N
End
N
N
N
Go to
“Flowchart
2.9—No Operating
System (OS)
Loading.”
Go to
“Flowchart
2.15—No Audio,
Part 1.”
Go to
“Flowchart
2.18—Nonfunctioning
Keyboard”
or
“Flowchart
2.19—Nonfunctioning
Pointing Device.”
Check
LED board,
speaker
connections.