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HP OfficeJet 9010 User Guide - Page 156

Get help from the HP Smart app

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Get help from the HP Smart app The HP Smart app provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. 150 Chapter 9 Solve a problem ENWW

Section	Page
Get started	7
Accessibility	8
HP EcoSolutions (HP and the Environment)	9
Manage power	9
Quiet Mode	10
Optimize Printing Supplies	11
Understand the printer parts	12
Top and front view	12
Printing supplies area	13
Back view	13
Use the printer control panel	15
Lift the control panel	15
Overview of buttons and lights	15
Function buttons	16
Dashboard icons	17
Change printer settings	18
HP Digital Solutions	19
What are HP Digital Solutions?	19
HP Digital Filing	19
HP Digital Fax	19
Requirements	19
Set up HP Digital Solutions	21
Set up HP Digital Filing	21
Set up Scan to Network Folder	21
Set up Scan to Email	22
Step 1: Set up the outgoing email profiles	22
Step 2: Add email addresses to the Address Book	23
Step 3: Configure other email options	23
Set up HP Digital Fax	23
Use the HP Digital Solutions	24
Use HP Scan to Network Folder	24
Use Scan to Email	24
Use HP Digital Fax	25
Paper basics	26
Recommended papers for printing	26
Order HP paper supplies	27
Tips for selecting and using paper	28
Load paper	29
Load an original on the scanner glass	40
Load an original in the document feeder	42
Update the printer	43
Open the HP printer software (Windows)	44
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device	45
Turn the printer off	46
Print	47
Print using a computer	48
Print documents	48
Print brochures	49
Print on envelopes	49
Print photos	50
Print on special and custom-size paper	51
Print on both sides (duplexing)	52
Print using a Mac desktop or laptop	53
Print using the HP Smart app	54
Print with mobile devices	55
Print from mobile devices	55
Tips for successful printing	56
Ink tips	56
Paper loading tips	56
Printer settings tips	57
Copy and scan	58
Copy	59
Scan	60
Scan to a computer	60
Scan to a memory device	61
Scan to email	62
Scan to email through Scan function	62
Set up Scan to Email	62
Scan a document or photo to email	62
Scan to email through Scan-to-Email app	63
Set up Scan to Email	63
Scan a document or photo to email	63
Change account settings	64
Scan using HP Smart	65
Scan from a Windows 10 device	65
Scan from an Android or iOS device	66
Scan using Webscan	67
Scanning documents as editable text	67
Scan documents as editable text	67
Guidelines for scanning documents as editable text	68
Create a new scan shortcut (Windows)	69
Change scan settings (Windows)	69
Tips for copy and scan success	71
Fax	72
Send a fax	73
Send a standard fax	73
Send a standard fax from the computer	73
Send a fax from a phone	74
Send a fax using monitor dialing	74
Send a fax using printer memory	75
Send a fax to multiple recipients	76
Send a fax in Error Correction Mode	76
Receive a fax	78
Receive a fax manually	78
Set up backup fax	79
Reprint received faxes from memory	79
Forward faxes to another number	80
Set automatic reduction for incoming faxes	80
Block unwanted fax numbers	81
Receive faxes using HP Digital Fax	82
Set up phone book contacts	83
Create and edit a phone book contact	83
Create and edit a group phone book contact	83
Delete phone book contacts	84
Change fax settings	86
Configure the fax header	86
Set the answer mode (Auto answer)	86
Set the number of rings before answering	87
Change the answer ring pattern for distinctive ring	87
Set the dial type	88
Set the redial options	88
Set the fax speed	88
Set the fax sound volume	89
Fax and digital phone services	90
Fax on Voice over Internet Protocol	91
Use reports	92
Print fax confirmation reports	92
Print fax error reports	93
Print and view the fax log	93
Clear the fax log	94
Print the details of the last fax transaction	94
Print a Caller ID Report	94
View the Call History	94
Additional fax setup	96
Set up faxing (parallel phone systems)	96
Select the correct fax setup for your home or office	97
Case A: Separate fax line (no voice calls received)	99
Case B: Set up the printer with DSL	100
Case C: Set up the printer with a PBX phone system or an ISDN line	101
Case D: Fax with a distinctive ring service on the same line	101
Case E: Shared voice/fax line	103
Case F: Shared voice/fax line with voice mail	104
Case G: Fax line shared with computer modem (no voice calls received)	105
Set up the printer with a computer dial-up modem	105
Set up the printer with a computer DSL/ADSL modem	106
Case H: Shared voice/fax line with computer modem	108
Shared voice/fax with computer dial-up modem	108
Shared voice/fax with computer DSL/ADSL modem	110
Case I: Shared voice/fax line with answering machine	111
Case J: Shared voice/fax line with computer modem and answering machine	113
Shared voice/fax line with computer dial-up modem and answering machine	113
Shared voice/fax line with computer DSL/ADSL modem and answering machine	115
Case K: Shared voice/fax line with computer dial-up modem and voice mail	117
Test fax setup	119
Web Services	120
What are Web Services?	121
Set up Web Services	122
Use Web Services	124
HP ePrint	124
Print apps	124
Remove Web Services	126
Work with cartridges	127
Information on cartridges and the printhead	128
Some color ink is used even when printing with black cartridge only	129
Check the estimated ink levels	130
Replace the cartridges	131
Order cartridges	134
Store printing supplies	135
Anonymous usage information storage	136
Cartridge warranty information	137
Network setup	138
Set up the printer for wireless communication	139
Before you begin	139
Set up the printer on your wireless network	139
Connect your printer by using the HP Smart app	140
Change the connection type	140
Test the wireless connection	141
Turn on or off the wireless capability of the printer	142
Change network settings	143
Use Wi-Fi Direct	145
Printer management tools	148
Toolbox (Windows)	149
Embedded web server	150
About cookies	150
Open the embedded web server	150
Embedded web server cannot be opened	151
Solve a problem	153
Get help with HP online troubleshooting	154
Get help from the printer control panel	155
Get help from the HP Smart app	156
Get help in this guide	157
Jams and paper-feed issues	157
Clear a paper jam	157
Clear a print carriage jam	164
Learn how to avoid paper jams	164
Solve paper-feed problems	165
Printing issues	166
Fix problems with page not printing (unable to print)	166
Fix print quality issues	169
Copy and scan issues	171
Fax issues	172
Run the fax test	172
What to do if the fax test failed	172
Troubleshoot fax problems	176
The display always shows Phone Off Hook	177
The printer is having problems sending and receiving faxes	177
The printer cannot receive faxes, but can send faxes	178
The printer cannot send faxes, but can receive faxes	179
Fax tones are recorded on my answering machine	180
The computer cannot receive faxes (HP Digital Fax)	180
Network and connection issues	180
Fix wireless connection	180
Fix Wi-Fi Direct connection	181
Fix Ethernet connection	181
Printer hardware issues	181
Understand printer reports	183
Printer status report	183
Network configuration page	183
Print quality report	183
Wireless test report	184
Web access test report	184
Solve problems using Web Services	185
Maintain the printer	186
Clean the scanner glass	186
Clean the exterior	187
Clean the document feeder	187
Maintain the printhead and cartridges	188
Restore original factory defaults and settings	190
HP support	192
Technical information	193
Specifications	194
Regulatory notices	197
Regulatory Model Number	197
FCC statement	197
Notice to users in Korea	198
VCCI (Class B) compliance statement for users in Japan	198
Power cord instructions	198
Notice to users in Japan about the power cord	198
Noise emission statement for Germany	198
European Union Regulatory Notice	199
Products with wireless functionality	199
Visual display workplaces statement for Germany	199
Notice to users of the U.S. telephone network: FCC requirements	200
Notice to users of the Canadian telephone network	201
Notice to users of the German telephone network	201
Australia wired fax statement	201
Regulatory information for wireless products	202
Exposure to radio frequency radiation	202
Notice to users in Canada (5 GHz)	202
Notice to users in Taiwan (5 GHz)	202
Notice to users in Serbia (5 GHz)	203
Notice to users in Thailand (5 GHz)	203
Notice to users in Brazil	203
Notice to users in Canada	203
Notice to users in Taiwan	204
Notice to users in Mexico	204
Notice to users in Japan	204
Environmental product stewardship program	205
Eco-Tips	205
Paper	206
Plastics	206
European Union Commission Regulation 1275/2008	206
Safety data sheets	206
Chemical substances	206
EPEAT	206
SEPA Ecolabel User Information (China)	206
Recycling program	206
HP inkjet supplies recycling program	207
Battery disposal in Taiwan	207
California Perchlorate Material Notice	207
European Union Battery Directive	207
Battery notice for Brazil	207
Power consumption	207
China Energy Label for Printer, Fax and Copier	208
Disposal of waste equipment by users	209
Waste disposal for Brazil	209
The Table of Hazardous Substances/Elements and their Content (China)	210
Regulation on the Control of Waste Electrical and Electronic Equipment (Turkey)	210
Restriction of hazardous substance (India)	210
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	211