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HP OfficeJet Pro 7720 User Guide - Page 125

Solve a problem, Remove any jammed paper under the tray.

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2. Pull any jammed paper out of the rollers. 3. Close the cover of the document feeder until it snaps into space. 4. Lift up the document feeder tray. 5. Remove any jammed paper under the tray. 112 Chapter 10 Solve a problem ENWW

Section	Page
How do I?	14
Get started	15
Accessibility	15
HP EcoSolutions (HP and the Environment)	15
Manage power	16
Quiet Mode	17
Optimize Printing Supplies	18
Understand the printer parts	18
Top and front view	19
Printing supplies area	19
Back view	20
Use the printer control panel	20
Lift the control panel	20
Overview of buttons and lights	21
Control panel display icons	22
Change printer settings	23
Dashboard	23
Paper basics	24
Recommended papers for printing	24
Order HP paper supplies	25
Tips for selecting and using paper	25
Load paper	26
Load an original on the scanner glass	38
Load an original in the document feeder	38
Update the printer	39
Open the HP printer software (Windows)	40
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device	40
Turn the printer off	41
Print	42
Print documents	42
Print brochures	43
Print on envelopes	44
Print photos	45
Print on special and custom-size paper	46
Print on both sides (duplexing)	48
Print using the HP Smart app	49
Print with mobile devices	49
Print from mobile devices	49
Tips for successful printing	50
Copy and scan	53
Copy	53
Scan	53
Scan to a computer	54
Scan to email	55
Set up Scan to Email	55
Scan a document or photo to email	56
Change account settings	56
Scan using HP Smart	57
Scan from a Windows 10 device	57
Scan from an Android or iOS device	58
Scan using Webscan	59
Scanning documents as editable text	59
Scan documents as editable text	59
Guidelines for scanning documents as editable text	60
Create a new scan shortcut (Windows)	61
Change scan settings (Windows)	61
Tips for copy and scan success	62
Fax	63
Send a fax	63
Send a standard fax	63
Send a standard fax from the computer	64
Send a fax from a phone	65
Send a fax using monitor dialing	65
Send a fax using printer memory	66
Send a fax to multiple recipients	66
Send a fax in Error Correction Mode	67
Receive a fax	67
Receive a fax manually	68
Set up backup fax	68
Reprint received faxes from memory	69
Forward faxes to another number	69
Set automatic reduction for incoming faxes	70
Block unwanted fax numbers	70
Set up phone book contacts	71
Create and edit a phone book contact	71
Create and edit a group phone book contact	72
Delete phone book contacts	72
Change fax settings	73
Configure the fax header	73
Set the answer mode (Auto answer)	73
Set the number of rings before answering	74
Change the answer ring pattern for distinctive ring	74
Set the dial type	75
Set the redial options	75
Set the fax speed	76
Set the fax sound volume	76
Fax and digital phone services	76
Fax on Voice over Internet Protocol	77
Use reports	77
Print fax confirmation reports	78
Print fax error reports	78
Print and view the fax log	79
Clear the fax log	79
Print the details of the last fax transaction	79
Print a Caller ID Report	79
View the Call History	80
Additional fax setup	80
Set up faxing (parallel phone systems)	80
Select the correct fax setup for your home or office	81
Case A: Separate fax line (no voice calls received)	83
Case B: Set up the printer with DSL	84
Case C: Set up the printer with a PBX phone system or an ISDN line	85
Case D: Fax with a distinctive ring service on the same line	85
Case E: Shared voice/fax line	86
Case F: Shared voice/fax line with voice mail	88
Case G: Fax line shared with computer modem (no voice calls received)	88
Set up the printer with a computer dial-up modem	89
Set up the printer with a computer DSL/ADSL modem	90
Case H: Shared voice/fax line with computer modem	91
Shared voice/fax with computer dial-up modem	91
Shared voice/fax with computer DSL/ADSL modem	92
Case I: Shared voice/fax line with answering machine	94
Case J: Shared voice/fax line with computer modem and answering machine	95
Shared voice/fax line with computer dial-up modem and answering machine	95
Shared voice/fax line with computer DSL/ADSL modem and answering machine	97
Case K: Shared voice/fax line with computer dial-up modem and voice mail	98
Test fax setup	100
Web Services	101
What are Web Services?	101
Set up Web Services	101
Use Web Services	102
HP ePrint	103
Print apps	103
Remove Web Services	104
Work with cartridges	105
Information on cartridges and the printhead	105
Check the estimated ink levels	106
Replace the cartridges	106
Order cartridges	107
Store printing supplies	108
Anonymous usage information storage	108
Cartridge warranty information	109
Network setup	110
Set up the printer for wireless communication	110
Before you begin	110
Set up the printer on your wireless network	111
Connect your printer by using the HP Smart app	111
Change the connection type	111
Test the wireless connection	113
Turn on or off the wireless capability of the printer	113
Change network settings	113
Use Wi-Fi Direct	115
Printer management tools	118
Toolbox (Windows)	118
HP Utility (OS X and macOS)	118
Embedded web server	118
About cookies	119
Open the embedded web server	119
Embedded web server cannot be opened	120
Solve a problem	121
Jams and paper-feed issues	121
Clear a paper jam	121
Read general instructions in the Help for clearing paper jams	122
Clear a print carriage jam	126
Read general instructions in the Help for clearing a print carriage jams	126
Learn how to avoid paper jams	126
Solve paper-feed problems	127
Printing issues	127
Fix problems with page not printing (unable to print)	127
Read general instructions in the Help for unable to print issues	128
Fix print quality issues	132
Read general instructions in the Help for resolving print quality issues	132
Copy issues	135
Scan issues	135
Fax issues	135
Run the fax test	136
What to do if the fax test failed	136
Troubleshoot fax problems	140
Read general instructions in the Help for specific fax problems	140
The display always shows Phone Off Hook	140
The printer is having problems sending and receiving faxes	140
The printer cannot receive faxes, but can send faxes	142
The printer cannot send faxes, but can receive faxes	143
Fax tones are recorded on my answering machine	143
The computer cannot receive faxes (HP Digital Fax)	143
Network and connection issues	143
Fix wireless connection	144
Find network settings for wireless connection	144
Fix Wi-Fi Direct connection	144
Fix Ethernet connection	145
Printer hardware issues	145
Get help from the printer control panel	146
Get help from the HP Smart app	146
Understand printer reports	146
Printer status report	146
Network configuration page	147
Print quality report	147
Wireless test report	147
Web access test report	147
Solve problems using Web Services	147
Maintain the printer	148
Clean the scanner glass	148
Clean the exterior	149
Clean the document feeder	149
Maintain the printhead and cartridges	150
Restore original factory defaults and settings	151
HP support	152
Technical information	154
Specifications	154
Regulatory notices	156
Regulatory model identification number	157
FCC statement	157
Noise emission statement for Germany	157
European Union Regulatory Notice	157
Products with wireless functionality	158
Declaration of conformity	159
Visual display workplaces statement for Germany	160
Notice to users of the U.S. telephone network: FCC requirements	161
Notice to users of the Canadian telephone network	162
Notice to users of the German telephone network	162
Australia wired fax statement	162
Regulatory information for wireless products	163
Exposure to radio frequency radiation	163
Notice to users in Brazil	163
Notice to users in Canada	163
Notice to users in Taiwan	164
Notice to users in Mexico	164
Environmental product stewardship program	164
Eco-Tips	165
European Union Commission Regulation 1275/2008	165
Paper	165
Plastics	165
Safety data sheets	165
Recycling program	165
HP inkjet supplies recycling program	166
Power consumption	166
Disposal of waste equipment by users	166
Waste disposal for Brazil	166
Chemical substances	167
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	168
The Table of Hazardous Substances/Elements and their Content (China)	169
Restriction of hazardous substance (Ukraine)	169
Restriction of hazardous substance (India)	169
Restriction on hazardous substances statement (Turkey)	170
EPEAT	170
SEPA Ecolabel User Information (China)	170
China Energy Label for Printer, Fax and Copier	170
Battery disposal in Taiwan	171
European Union Battery Directive	171
Battery notice for Brazil	171
California Perchlorate Material Notice	171