Use Web Services
....................................................................................................................
70
HP ePrint
............................................................................................................................
70
Print using HP ePrint
....................................................................................................
70
Find the printer’s email address
...................................................................................
70
Turn off HP ePrint
.........................................................................................................
71
Printer Apps
........................................................................................................................
71
Use Printer Apps
...........................................................................................................
71
Manage Printer Apps
....................................................................................................
71
Turn off Printer Apps
.....................................................................................................
71
Remove Web Services
.............................................................................................................
72
7
Work with ink cartridges
Information on ink cartridges and the printhead
.......................................................................
73
Check the estimated ink levels
.................................................................................................
74
Print when one or more ink cartridges are depleted
.................................................................
74
Replace the ink cartridges
........................................................................................................
75
Store printing supplies
..............................................................................................................
76
Usage information collection
....................................................................................................
76
8
Solve a problem
HP support
................................................................................................................................
78
Obtain electronic support
....................................................................................................
79
HP support by phone
..........................................................................................................
79
Before you call
..............................................................................................................
79
Phone support period
...................................................................................................
80
Telephone support numbers
.........................................................................................
80
After the phone support period
.....................................................................................
82
General troubleshooting tips and resources
.............................................................................
82
Solve printer problems
..............................................................................................................
82
The printer shuts down unexpectedly
.................................................................................
83
The printer is making some unexpected noises
.................................................................
83
Alignment fails
....................................................................................................................
83
The printer is not responding (nothing prints)
.....................................................................
83
The printer prints slowly
......................................................................................................
84
Blank or partial page printed
...............................................................................................
85
Something on the page is missing or incorrect
...................................................................
86
Placement of the text or graphics is wrong
.........................................................................
86
Print quality troubleshooting
.....................................................................................................
87
Solve paper-feed problems
......................................................................................................
94
Solve copy problems
................................................................................................................
96
No copy came out
...............................................................................................................
96
Copies are blank
.................................................................................................................
96
Documents are missing or faded
........................................................................................
97
Size is reduced
...................................................................................................................
97
Copy quality is poor
...........................................................................................................
97
Copy defects are apparent
.................................................................................................
98
The printer prints half a page, then ejects the paper
..........................................................
98
Paper mismatch
..................................................................................................................
99
4