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HP Officejet 6700 User Guide - Page 96

Printhead maintenance, Solution 7: Contact HP support, Solution, Contact HP, Cause - review

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Chapter 8 prints, a Print Quality Diagnostic page can help you determine if the printing system is working correctly. Solution 7: Contact HP support Solution: Contact HP support for service. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. TIP: If you are using a computer running Windows, you can visit the HP online support website at www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. Cause: There was a problem with the printhead. Printhead maintenance If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues. Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges. This section contains the following topics: • Clean the printhead • Align the printhead Clean the printhead If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be cleaned. There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor. If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. For more information, see HP support. NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few minutes. Some noise might be generated in the process. Before cleaning the printhead, make sure you load paper. For more information, see Load media. Not turning the printer off correctly can cause print quality problems. For more information, see Turn off the printer. 92 Solve a problem

Section	Page
Contents	5
Get started	13
Accessibility	13
Eco	14
Understand the printer parts	15
Front view	15
Printing supplies area	16
Back view	16
Use the printer control panel	17
Overview of buttons and lights	17
Control panel display icons	18
Change printer settings	18
Select the mode	19
To select a different mode	19
To change settings for a mode	19
Change the printer settings	19
Find the printer model number	19
HP Digital Solutions	20
Scan to Computer	20
HP Digital Fax (Fax to PC and Fax to Mac)	20
Select print media	20
Recommended papers for printing and copying	20
Recommended papers for photo printing	22
Tips for selecting and using media	22
Load an original on the scanner glass	23
Load an original in the automatic document feeder (ADF)	24
Load media	25
Load standard-size media	25
Load envelopes	26
Load cards and photo paper	27
Load custom-size media	28
Insert a memory device	28
Maintain the printer	29
Clean the scanner glass	29
Clean the exterior	30
Clean the automatic document feeder	30
Update the printer	31
Turn off the printer	32
Print	33
Print documents	33
Print documents (Windows)	33
Print documents (Mac OS X)	34
Print brochures	34
Print brochures (Windows)	34
Print brochures (Mac OS X)	35
Print on envelopes	35
Print on envelopes (Windows)	36
Print on envelopes (Mac OS X)	36
Print photos	36
Print photos on photo paper (Windows)	37
Print photos on photo paper (Mac OS X)	37
Print on special and custom-size paper	38
Print on special or custom-size paper (Mac OS X)	38
Print borderless documents	39
Print borderless documents (Windows)	39
Print borderless documents (Mac OS X)	40
Print on both sides (duplexing)	40
Scan	42
Scan an original	42
Scan to a computer	42
Scan to a memory device	43
Scan using Webscan	43
Scanning documents as editable text	44
To scan documents as editable text	44
Guidelines for scanning documents as editable text	45
Copy	47
Copy documents	47
Change copy settings	47
Fax	49
Send a fax	49
Send a standard fax	49
Send a standard fax from the computer	50
Send a fax manually from a phone	51
Send a fax using monitor dialing	52
Send a fax from memory	52
Schedule a fax to send later	53
Send a fax to multiple recipients	54
Send a fax in Error Correction Mode	54
Receive a fax	55
Receive a fax manually	55
Set up backup fax	56
Reprint received faxes from memory	56
Poll to receive a fax	57
Forward faxes to another number	57
Set the paper size for received faxes	58
Set automatic reduction for incoming faxes	58
Block unwanted fax numbers	58
Add numbers to the junk fax list	59
Remove numbers from the junk fax list	59
Print a Junk Fax Report	60
Receive faxes to your computer using HP Digital Fax (Fax to PC and Fax to Mac)	60
Fax to PC and Fax to Mac requirements	60
Activate Fax to PC and Fax to Mac	60
Modify Fax to PC and Fax to Mac settings	61
Set up speed-dial entries	61
Set up and change speed-dial entries	62
Set up and change group speed-dial entries	62
Delete speed-dial entries	63
Print a list of speed-dial entries	63
Change fax settings	63
Configure the fax header	64
Set the answer mode (Auto answer)	64
Set the number of rings before answering	64
Change the answer ring pattern for distinctive ring	65
Set the dial type	66
Set the redial options	66
Set the fax speed	66
Set the fax sound volume	67
Fax and digital phone services	67
Fax over Internet Protocol	68
Use reports	68
Print fax confirmation reports	69
Print fax error reports	70
Print and view the fax log	70
Clear the fax log	70
Print the details of the last fax transaction	71
Print a Caller ID Report	71
View the Call History	71
Web Services	72
What are Web Services?	72
HP ePrint	72
Printer Apps	72
Set up Web Services	73
Set up Web Services using the HP printer software	73
Set up Web Services using the printer’s control panel	73
Set up Web Services using the embedded web server	74
Use Web Services	74
HP ePrint	74
Print using HP ePrint	74
Find the printer’s email address	74
Turn off HP ePrint	75
Printer Apps	75
Use Printer Apps	75
Manage Printer Apps	75
Turn off Printer Apps	75
Remove Web Services	76
Work with ink cartridges	77
Information on ink cartridges and the printhead	77
Check the estimated ink levels	78
Print when one or more ink cartridges are depleted	78
Replace the ink cartridges	79
Store printing supplies	80
Usage information collection	80
Solve a problem	82
HP support	82
Obtain electronic support	83
HP support by phone	83
Before you call	83
Phone support period	84
Telephone support numbers	84
After the phone support period	86
General troubleshooting tips and resources	86
Solve printer problems	86
The printer shuts down unexpectedly	87
The printer is making some unexpected noises	87
Alignment fails	87
The printer is not responding (nothing prints)	87
The printer prints slowly	88
Blank or partial page printed	89
Something on the page is missing or incorrect	90
Placement of the text or graphics is wrong	90
Print quality troubleshooting	91
Solve paper-feed problems	98
Solve copy problems	100
No copy came out	100
Copies are blank	100
Documents are missing or faded	101
Size is reduced	101
Copy quality is poor	101
Copy defects are apparent	102
The printer prints half a page, then ejects the paper	102
Paper mismatch	103
Solve scan problems	103
Scanner did nothing	103
Scan takes too long	103
Part of the document did not scan or text is missing	104
Text cannot be edited	104
Error messages appear	105
Scanned image quality is poor	105
Scan defects are apparent	106
Solve fax problems	107
The fax test failed	107
Solve problems using Web Services and HP websites	120
Solve problems using Web Services	120
Solve problems using HP websites	121
Solve memory device problems	121
The printer cannot read the memory device	121
The printer cannot read photos on the memory device	122
Solve wired (Ethernet) network problems	122
General network troubleshooting	122
Solve wireless problems	123
Basic wireless troubleshooting	123
Advanced wireless troubleshooting	124
Step 1: Make sure your computer is connected to your network	124
Step 2: Make sure that the printer is connected to your network	125
Step 3: Check to see if the firewall software is blocking communication	126
Step 4: Make sure the printer is online and ready	127
Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows ...	127
Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN ...	128
After resolving the problems	128
Configure your firewall software to work with the printer	129
Solve printer management problems	130
Embedded web server cannot be opened	130
Troubleshoot installation issues	131
Hardware installation suggestions	131
HP software installation suggestions	132
Solve network problems	132
Understand the Printer Status Report	133
Understand the network configuration page	134
Clear jams	136
Clear paper jams	136
Avoid paper jams	139
Technical information	140
Warranty information	140
Hewlett-Packard limited warranty statement	141
Ink cartridge warranty information	142
Printer specifications	143
Physical specifications	143
Product features and capacities	143
Processor and memory specifications	144
System requirements	144
Network protocol specifications	144
Embedded web server specifications	145
Media specifications	145
Understand specifications for supported media	145
Set minimum margins	149
Guidelines for printing on both sides of a page	149
Print specifications	150
Copy specifications	150
Fax specifications	150
Scan specifications	151
Web Services specifications	151
HP ePrint	151
Printer Apps	151
HP website specifications	151
Environmental specifications	151
Electrical specifications	152
Acoustic emission specifications	152
Memory device specifications	152
USB flash drives	152
Regulatory information	153
Regulatory Model Number	153
FCC statement	154
Notice to users in Korea	154
VCCI (Class B) compliance statement for users in Japan	155
Notice to users in Japan about the power cord	155
Noise emission statement for Germany	155
LED indicator statement	155
Gloss of housing of peripheral devices for Germany	155
Notice to users of the U.S. telephone network: FCC requirements	156
Notice to users of the Canadian telephone network	157
Notice to users of the German telephone network	157
Australia wired fax statement	157
European Union Regulatory Notice	158
Regulatory information for wireless products	159
Exposure to radio frequency radiation	159
Notice to users in Brazil	159
Notice to users in Canada	159
Notice to users in Taiwan	160
Environmental product stewardship program	161
Paper use	161
Plastics	161
Material safety data sheets	161
Recycling program	161
HP inkjet supplies recycling program	161
Disposal of waste equipment by users in private households in the European Union	162
Power consumption	163
Chemical Substances	163
Battery information	163
Battery disposal in Taiwan	163
Attention California users	163
EU battery directive	164
RoHS notices (China only)	165
RoHS notices (Ukraine only)	165
Third-party licenses	166
HP supplies and accessories	174
Order printing supplies online	174
Supplies	174
Ink cartridges	174
HP media	175
Additional fax setup	176
Set up faxing (parallel phone systems)	176
Select the correct fax setup for your home or office	177
Case A: Separate fax line (no voice calls received)	179
Case B: Set up the printer with DSL	180
Case C: Set up the printer with a PBX phone system or an ISDN line	181
Case D: Fax with a distinctive ring service on the same line	182
Case E: Shared voice/fax line	183
Case F: Shared voice/fax line with voice mail	184
Case G: Fax line shared with computer modem (no voice calls received)	185
Set up the printer with a computer dial-up modem	186
Set up the printer with a computer DSL/ADSL modem	187
Case H: Shared voice/fax line with computer modem	188
Shared voice/fax with computer dial-up modem	188
Shared voice/fax with computer DSL/ADSL modem	190
Case I: Shared voice/fax line with answering machine	192
Case J: Shared voice/fax line with computer modem and answering machine	193
Shared voice/fax line with computer dial-up modem and answering machine	193
Shared voice/fax line with computer DSL/ADSL modem and answering machine	195
Case K: Shared voice/fax line with computer dial-up modem and voice mail	197
Serial-type fax setup	198
Test fax setup	199
Network setup	200
Set up the printer for wireless communication	200
Before you begin	200
Set up the printer on your wireless network	201
Set up the printer using the HP printer software (Recommended)	201
Set up the printer using the Wireless Setup Wizard	201
Set up the printer using WiFi Protected Setup (WPS)	201
To connect the printer using the Push Button Method	202
To connect the printer using the PIN Method	202
Set up the printer using the embedded web server (EWS)	202
Change the connection type	202
Test the wireless connection	203
Guidelines for ensuring wireless network security	203
Overview of security settings	204
Add hardware addresses to a wireless router (MAC filtering)	204
Other wireless security guidelines	204
Guidelines for reducing interference on a wireless network	205
Change basic network settings	205
View and print network settings	205
Turn the wireless radio on and off	205
Change advanced network settings	205
Set link speed	206
View IP settings	206
Change IP settings	206
Reset network settings	206
Uninstall and reinstall the HP software	207
Printer management tools	208
Toolbox (Windows)	208
HP Utility (Mac OS X)	208
Embedded web server	208
About cookies	208
To open the embedded web server	209

Match case Limit results 1 per page

prints, a Print Quality Diagnostic page can help you determine if the printing system

is working correctly.

Solution 7: Contact HP support

Solution:

Contact HP support for service.

If prompted, choose your country/region, and then click

Contact HP

for information

on calling for technical support.

TIP:

If you are using a computer running Windows, you can visit the HP online

support website at

www.hp.com/go/customercare. This website provides

information and utilities that can help you correct many common printer problems.

Cause:

There was a problem with the printhead.

Printhead maintenance

If you are experiencing problems with printing, you might have a problem with the

printhead. You should perform the procedures in the following sections only when

directed to do so for resolving print quality issues.

Performing the aligning and cleaning procedures unnecessarily can waste ink and

shorten the life of the cartridges.

This section contains the following topics:

•

Clean the printhead

•

Align the printhead

Clean the printhead

If your printed output is streaked or has any incorrect or missing colors, the printhead

might need to be cleaned.

There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet

of paper, and uses an increasing amount of ink. After each stage, review the quality of

the printed page. You should only initiate the next phase of cleaning if the print quality is

poor.

If print quality still seems poor after you complete both stages of cleaning, try aligning the

printer. If print quality problems persist after cleaning and aligning, contact HP support.

For more information, see

HP support.

NOTE:

Cleaning uses ink, so clean the printhead only when necessary. The cleaning

process takes a few minutes. Some noise might be generated in the process. Before

cleaning the printhead, make sure you load paper. For more information, see

Load

media.

Not turning the printer off correctly can cause print quality problems. For more

information, see

Turn off the printer.

Chapter 8

Solve a problem