HP P2015 HP LaserJet P2015 - User Guide - Page 93

Common Macintosh problems - light codes

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Common Macintosh problems This section lists problems that can occur when using Mac OS X. Table 7-4 Problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The printer software might not have been installed or was installed incorrectly. The PostScript Printer Description (PPD) file is corrupt. Make sure that the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the Getting Started Guide for instructions. Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where is the two-letter language code for the language that you are using. Reinstall the software. See the Getting Started Guide for instructions. The printer name, IP address, or Rendezvous or Bonjour host name does not appear in the printer list in the Print Center or Printer Setup Utility. Cause Solution The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous or Bonjour is selected, depending on the type of connection that exists between the printer and the computer. The wrong printer name, IP address, or Rendezvous or Bonjour host name is being used. Print a configuration page to check the printer name, IP address, or Rendezvous or Bonjour host name. Verify that the name, IP address, or Rendezvous or Bonjour host name on the configuration page matches the printer name, IP address, or Rendezvous or Bonjour host name in the Print Center or Printer Setup Utility. The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable. The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility. Cause Solution The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The printer software might not have been installed or was installed incorrectly. Make sure that the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the Getting Started Guide for instructions. ENWW Common Macintosh problems 83

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Common Macintosh problems
This section lists problems that can occur when using Mac OS X.
Table 7-4
Problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The printer software might not have been installed or was installed
incorrectly.
Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj
, where <lang> is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the
Getting Started Guide
for instructions.
The PostScript Printer Description (PPD) file is corrupt.
Delete the PPD file from the following hard-drive folder:
Library/
Printers/PPDs/Contents/Resources/<lang>.lproj
,
where <lang> is the two-letter language code for the language that
you are using. Reinstall the software. See the
Getting Started
Guide
for instructions.
The printer name, IP address, or Rendezvous or Bonjour host name does not appear in the printer list in the Print Center or Printer
Setup Utility.
Cause
Solution
The printer might not be ready.
Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected.
Make sure that USB, IP Printing, or Rendezvous or Bonjour is
selected, depending on the type of connection that exists between
the printer and the computer.
The wrong printer name, IP address, or Rendezvous or Bonjour host
name is being used.
Print a configuration page to check the printer name, IP address, or
Rendezvous or Bonjour host name. Verify that the name, IP address,
or Rendezvous or Bonjour host name on the configuration page
matches the printer name, IP address, or Rendezvous or Bonjour
host name in the Print Center or Printer Setup Utility.
The interface cable might be defective or of poor quality.
Replace the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.
Cause
Solution
The printer might not be ready.
Make sure that the cables are connected correctly, the printer is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The printer software might not have been installed or was installed
incorrectly.
Make sure that the printer PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
<lang>.lproj
, where <lang> is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the
Getting Started Guide
for instructions.
ENWW
Common Macintosh problems
83