HP PageWide Managed P57750dw User Guide

HP PageWide Managed P57750dw Manual

Get HP PageWide Managed P57750dw PDF manuals and user guides View all HP PageWide Managed P57750dw manuals
Add to My Manuals
Save this manual to your list of manuals

HP PageWide Managed P57750dw manual content summary:

  • HP PageWide Managed P57750dw | User Guide - Page 1
    HP PageWide Managed MFP P57750dw User Guide
  • HP PageWide Managed P57750dw | User Guide - Page 2
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP PageWide Managed P57750dw | User Guide - Page 3
    Power on and o ...7 Turn the product on ...7 Manage power ...7 Turn the product o ...8 Use the control Control panel shortcuts ...12 Help features ...12 Printer information ...13 Help animations ...13 Quiet Mode Supported network protocols 17 Connect the product using a wired network 17 ENWW iii
  • HP PageWide Managed P57750dw | User Guide - Page 4
    ...22 View or change network settings ...22 Set or change the product password 23 Manually configur TCP/IP parameters from the control panel 23 Link speed and duplex settings ...23 3 Printer management and services ...25 HP Embedded Web Server ...26 About the EWS ...26 About cookies ...26 Open the
  • HP PageWide Managed P57750dw | User Guide - Page 5
    ...36 Firmware updates ...36 HP Printer Assistant in the printer software (Windows 36 Open the HP Printer Assistant Supported media sizes ...41 Supported paper and print media sizes 41 Supported envelope sizes ...42 Supported card and label sizes ...42 Supported photo media sizes ...42 Supported
  • HP PageWide Managed P57750dw | User Guide - Page 6
    or manage colors ...67 Choose a preset color theme for a print job 67 Adjust the color options for a print job manually 67 printer 71 To delete a job stored on the printer 71 Print from a USB device ...72 Print with NFC ...72 Print with HP ePrint ...72 Print o site by sending an email with the HP
  • HP PageWide Managed P57750dw | User Guide - Page 7
    up scan to email in the EWS 82 Set up scan to email in the HP Printer Assistant 83 Set up scan to email (OS X 83 To scan a document or a network folder in the EWS 84 Set up scan to a network folder in the HP Printer Assistant 84 To scan to a network folder 84 Scan to SharePoint ...85 To set up
  • HP PageWide Managed P57750dw | User Guide - Page 8
    Fax settings (Windows 94 Modify HP Digital Fax settings (OS X 94 Modify HP Digital Fax settings in the EWS 94 To turn o HP Digital Fax 95 Fax programs, systems, and software 95 Supported fax programs 95 Supported phone services - analog 95 Alternate phone services - digital 95 DSL ...95 PBX
  • HP PageWide Managed P57750dw | User Guide - Page 9
    fax using monitor dialing ...105 Send a fax using printer memory 105 Receive a fax ...106 Receive a fax manually ...106 Fax memory ...107 Reprint a fax ...107 ID Report ...111 View the Call History ...111 9 Solve problems ...112 Problem-solving checklist ...113 Check that the product power is on
  • HP PageWide Managed P57750dw | User Guide - Page 10
    or used [color] cartridge installed 130 Do not use SETUP cartridges 130 Genuine HP cartridge installed 130 Incompatible [color] ...130 Incompatible cartridges 130 Install [color] cartridge 131 Non-HP cartridges installed 131 Printer Failure ...131 Problem with Print System 131 x ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 11
    HP cartridges 135 Use paper that meets HP specification 135 Use the correct paper type setting in the printer driver printer driver that best meets your printing needs 136 Align the printhead ...137 Print a print-quality report 137 Scan issues ...137 Fax issues ...137 Fax troubleshooting
  • HP PageWide Managed P57750dw | User Guide - Page 12
    product uses a fax over IP or VoIP phone service 148 Sender receives a busy signal 148 A handset is connected to the product 148 A phone line splitter is being used 148 Cannot send or receive a fax on a PBX line 148 Solve general fax problems ...148 Faxes are sending slowly 148 Fax quality is
  • HP PageWide Managed P57750dw | User Guide - Page 13
    , the product does not appear in the Print & Scan list after the driver is selected...155 You are using a generic printer driver when using a USB connection 156 10 Service and support ...157 Customer support ...158 HP limited warranty statement ...159 UK, Ireland, and Malta ...160 Austria, Belgium
  • HP PageWide Managed P57750dw | User Guide - Page 14
    European Union Commission Regulation 1275/2008 173 Paper ...173 HP PageWide printing supplies ...173 Plastics ...173 Electronic hardware recycling Restriction of hazardous substance statement (India 176 China energy label for printer, fax, and copier 177 China SEPA Eco Label user information
  • HP PageWide Managed P57750dw | User Guide - Page 15
    Power cord statement (Japan) ...179 EMC statement (Korea) ...179 Visual display workplaces statement for Germany 179 European Union Regulatory Notice 180 European Union Regulatory Notice 180 Wireless models only ...180 Models with fax capability only 180 Additional statements for telecom (fax)
  • HP PageWide Managed P57750dw | User Guide - Page 16
    xvi ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 17
    1 Product basics ● Product features ● Product views ● Power on and o ● Use the control panel ● Quiet Mode ENWW 1
  • HP PageWide Managed P57750dw | User Guide - Page 18
    speeds up to 21 ppm ● Glass supports page sizes up to 356 mm (14 HP PageWide Managed MFP P57750dw. Duplex printing saves the environment and saves you money. Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver
  • HP PageWide Managed P57750dw | User Guide - Page 19
    Accessibility features The product includes several features that aid users with limited vision, hearing, dexterity or strength. ● Online user guide that is compatible with text screen-readers. ● Cartridges can be installed and removed using one hand. ● All doors and covers can be opened using one
  • HP PageWide Managed P57750dw | User Guide - Page 20
    Product views ● Front left view ● Front right view ● Back view ● Cartridge door view Front left view Label 1 2 3 4 5 6 7 Description USB device connection port Tray 1 extension Tray 1 Power button Tray 2 - default paper tray Cartridge door Control panel 4 Chapter 1 Product basics ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 21
    Front right view Label 1 2 3 4 5 6 7 8 Back view Description Automatic document feeder (ADF) cover Main output door ADF paper guides ADF loading area ADF output bin ADF output bin stop Main output bin stop Main output bin Label 1 2 3 4 ENWW Description Ethernet connection port Fax connection
  • HP PageWide Managed P57750dw | User Guide - Page 22
    Label 5 6 Cartridge door view Description Left door Duplexer Label 1 2 3 Description Product serial number and product number Cartridge part numbers Cartridge slots 6 Chapter 1 Product basics ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 23
    200-240 Vac and 50/60 Hz. 3. Press and release the power button on the front of the product. Manage power HP PageWide Managed MFP P57750dw printers include power-management features that can help reduce power consumption and save energy. ● Sleep Mode puts the product in a reduced power-consumption
  • HP PageWide Managed P57750dw | User Guide - Page 24
    on the front of the product to turn o your HP PageWide Managed MFP P57750dw printer. A warning message appears on the control panel if you attempt to turn the product o when one or more cartridges are missing. NOTICE: To prevent print-quality problems, turn o the product by using the power button
  • HP PageWide Managed P57750dw | User Guide - Page 25
    the control panel is not designed for prolonged viewing. Control panel buttons Buttons and indicator lights on the control panel of HP PageWide Managed MFP P57750dw printers appear lit when their function is available, and are darkened if their function is not available. 1 Home button. Touch to
  • HP PageWide Managed P57750dw | User Guide - Page 26
    and drag the handle at the center of the dashboard strip. 2 Time and date display. This section also displays scheduled events, like scheduled o time (see Manage power). 3 Sign in icon. The product can be set up to require users to sign in before using some applications. Touch here to sign in
  • HP PageWide Managed P57750dw | User Guide - Page 27
    on a strip across the bottom of the control panel home screen. Touch a folder icon to view the application icons that it contains. Application folders for HP PageWide Managed MFP P57750dw printers include: ● Copy ● Scan ● Print ● Fax ● Apps ENWW Use the control panel 11
  • HP PageWide Managed P57750dw | User Guide - Page 28
    release it. Help features HP PageWide Managed MFP P57750dw printers have built-in help that is accessible from the control panel. Help features include tips, important product information that you can view or print, and animations that show how to perform tasks or solve problems. To view these help
  • HP PageWide Managed P57750dw | User Guide - Page 29
    your HP PageWide Managed MFP P57750dw printer: ● Model name and number ● Product serial number ● Product Service ID ● Current firmwar animations that show how to perform tasks or solve problems. To select and view an available help animation: 1. On the printer control panel, touch . 2. Touch How To
  • HP PageWide Managed P57750dw | User Guide - Page 30
    3. In the Preferences section, click Quiet Mode and turn it on or off 4. Click Apply. 14 Chapter 1 Product basics ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 31
    2 Connect the product ● Connect the product to a computer or a network ● Use Wi-Fi Direct to connect a computer or device to the product ● Install HP printer software for a wireless product already on the network ● Open the printer software (Windows) ● Manage network settings ENWW 15
  • HP PageWide Managed P57750dw | User Guide - Page 32
    . This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a printer software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer, and follow the onscreen instructions. NOTE: If you are installing on a Mac, click About HP
  • HP PageWide Managed P57750dw | User Guide - Page 33
    to a network The product supports connection to either a wired or a wireless network. Supported network protocols HP PageWide Managed MFP P57750dw products support the following network protocols. the product to a wireless network manually ENWW Connect the product to a computer or a network 17
  • HP PageWide Managed P57750dw | User Guide - Page 34
    a WPS-enabled wireless router or access point. NOTE: The printer supports only connections using 2.4GHz. ● A computer connected to the wireless network that you intend to connect the printer to. Be sure you have installed the HP printer software on the computer. If you have a WPS router with
  • HP PageWide Managed P57750dw | User Guide - Page 35
    press and hold on the printer for more than three seconds to . The product name is HP PageWide Managed MFP P57750dw . 1. From a wireless HP Embedded Web Server (EWS) using the following IP address. ● 192.168.223.1 3. Find the Wireless Setup Wizard in the EWS and follow the instructions to manually
  • HP PageWide Managed P57750dw | User Guide - Page 36
    software. - If you are using a computer, make sure you have installed the printer software from 123.hp.com/ pagewide (recommended) or from the HP software CD provided with the printer. If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct firs and then install
  • HP PageWide Managed P57750dw | User Guide - Page 37
    Apple. 3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP PageWide XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). If Wi-Fi Direct is turned on with security, enter the password when prompted. 4. Add
  • HP PageWide Managed P57750dw | User Guide - Page 38
    the control panel dashboard, touch ). 2. Install the printer software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer. 3. Follow the onscreen instructions. 4. When prompted, select Wireless - Connect the printer to your wireless network and internet, and
  • HP PageWide Managed P57750dw | User Guide - Page 39
    password Use the HP Embedded Web Server 4. Touch Advanced Settings, and then touch IP Settings. 5. Touch Manual, and then touch IP Address. 6. Using the numeric keypad, do devices. If you need to make changes, use the printer control panel. NOTE: ● The setting must match with Manage network settings 23
  • HP PageWide Managed P57750dw | User Guide - Page 40
    1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch . 3. Touch Network Setup, and then touch Ethernet Settings. 4. Touch Advanced Settings, and touch Link Speed. 5.
  • HP PageWide Managed P57750dw | User Guide - Page 41
    3 Printer management and services ● HP Embedded Web Server ● Web Services ● HP Web Jetadmin software ● Product security features ● HP Printer Assistant in the printer software (Windows) ● HP Utility (OS X) ● AirPrint™ (OS X) ENWW 25
  • HP PageWide Managed P57750dw | User Guide - Page 42
    web browser. The EWS resides on a hardware device (such as an HP printer) or in firmware rather than as software that is loaded on a network server. The ) are stored on the computer until you clear them manually. IMPORTANT: The cookies that the EWS stores on your Printer management and services ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 43
    HP Printer Assistant. ● In OS X, use HP Utility or click System Preferences > Printers & Scanners > HP PageWide Managed MFP P57750dw > Options & Supplies > General > Show Printer to access frequently used items from the Scan, Fax, Web Services, Network, Tools, and Settings tabs. The Home tab includes
  • HP PageWide Managed P57750dw | User Guide - Page 44
    printing from Apple-supported products View information about the printer, such as product serial number, service ID, firmwar version, and total page count Set up administrator control of printer features Back up the printer settings into a password-encrypted fil Display and manage all fax-related
  • HP PageWide Managed P57750dw | User Guide - Page 45
    HP Digital Fax Description Configur the printer's Services tab Use the Web Services tab to configur and enable HP Web Services for this product. You must enable HP Web Services to use the HP manage product utilities. The Tools tab includes the following items. ENWW HP Embedded Web Server 29
  • HP PageWide Managed P57750dw | User Guide - Page 46
    Item Product Information Reports Utilities Backup and Restore Printer Restart Printer Updates Description ● Printer Information: View information about the printer, such as product serial number, service ID, firmwar version, and total page count ● Cartridge Level Gauge: Review cartridge level
  • HP PageWide Managed P57750dw | User Guide - Page 47
    cable. HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or software
  • HP PageWide Managed P57750dw | User Guide - Page 48
    the person who set up the network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finis the setup. Use Web Services ● HP ePrint ● Print apps HP ePrint To use HP ePrint, do the following: ● Be sure you have an
  • HP PageWide Managed P57750dw | User Guide - Page 49
    2. On the control panel dashboard, touch . 3. Touch Web Services Setup, and then touch Print Info Page. The printer prints an information page that contains the printer code and instructions on how to customize the email address. To turn off HP ePrint from the control panel 1. Open the control panel
  • HP PageWide Managed P57750dw | User Guide - Page 50
    updates are periodically made available to provide support for specifi product features. Visit the HP Web Jetadmin website, and click Download now. Product security features ● Security statements ● Firewall ● Security settings ● Firmware updates 34 Chapter 3 Printer management and services ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 51
    name resolution where a conventional DNS server is not used. The Bonjour service can be enabled or disabled. SNMP (Simple Network Management Protocol) is used by network management applications for product management. This product supports the SNMPv1 protocol on IP networks. This product allows the
  • HP PageWide Managed P57750dw | User Guide - Page 52
    the EWS administrator guide (English only). Firmware updates The printer firmwar can be automatically updated. On the Tools tab of the Embedded Web Server, click Printer Updates, Firmware Updates, and then Install updates automatically. HP recommends using this option. HP Printer Assistant in the
  • HP PageWide Managed P57750dw | User Guide - Page 53
    from a smartphone, tablet, computer, or web-enabled HP printer. You can sign into HP Connected using your existing ePrintCenter account or sign up for a new HP Connected account. Print, Scan & Fax tab Use the Print, Scan & Fax tab to view or manage print, scan, and fax utilities. This tab includes
  • HP PageWide Managed P57750dw | User Guide - Page 54
    the Help tab to access resources such as online help and HP Eco Solutions. Tools tab Use the Tools tab to set and maintain the printer driver and software and to diagnose and resolve printing, scanning, and connectivity problems. Estimated Levels tab Use the Estimated Levels tab to review cartridge
  • HP PageWide Managed P57750dw | User Guide - Page 55
    4 Paper and print media ● Understand paper use ● Supported media sizes ● Supported paper types and tray capacity ● Configur trays ● Load media ● Tips for selecting and using paper ENWW 39
  • HP PageWide Managed P57750dw | User Guide - Page 56
    meet HP specification might cause problems for the product, requiring repair. This repair is not covered by the HP warranty or service agreements. Use the following guidelines to obtain satisfactory results when using special paper or print media. Set the paper type and size in the printer driver to
  • HP PageWide Managed P57750dw | User Guide - Page 57
    media sizes For best results, use the appropriate paper and media sizes: ● Supported paper and print media sizes ● Supported envelope sizes ● Supported card and label sizes ● Supported photo media sizes Supported paper and print media sizes Size Letter Ofici 8.5 x 13 Ofici 216x340 mm Legal
  • HP PageWide Managed P57750dw | User Guide - Page 58
    9.8 inches) 114 x 162 mm (4.5 x 6.4 inches) 98.4 x 190.5 mm (3.875 x 7.5 inches) 120 x 235 mm (4.7 x 9.3 inches) 90 x 205 mm (3.5 x 8.1 inches) Tray 1 Tray 2 Supported card and label sizes Size 3x5 4x6 5x8 A6 Japanese Postcard Double Japan Postcard Rotated Labels (Letter and A4) Dimensions (76
  • HP PageWide Managed P57750dw | User Guide - Page 59
    Supported HP Brochure Glossy 180g ● Cardstock 176-220g ● HP Cover Matte 200g ● HP Advanced Photo Papers Weight 60 to 175 g/m2 (16 to 47 lb) Up to 220 g/m2 (58 lb)1 Capacity1 Up to 50 sheets Up to 25 sheets Paper orientation Side to be printed on facedown, with the top edge toward the printer
  • HP PageWide Managed P57750dw | User Guide - Page 60
    220 g/m2 (58 lb) Up to 100 sheets ● HP Brochure Glossy 180g ● Cardstock 176-220g ● HP Cover Matte 200g ● HP Advanced Photo Papers ● Envelope Up to 30 envelopes or labels. ● Heavy Envelope ● Labels NOTE: Trays 3 and 4 do not support envelope printing. 1 Capacity can vary depending on paper
  • HP PageWide Managed P57750dw | User Guide - Page 61
    are not using Alternate Letterhead Mode (ALM), place the paper with the side to be printed on face-down, with the top edge toward the printer. For ALM orientation, see Load letterhead or preprinted forms . 1. Open Tray 1. ENWW Load media 45
  • HP PageWide Managed P57750dw | User Guide - Page 62
    , and then load the paper stack into Tray 1. 4. Close the paper guides against the loaded media. Load Tray 2 Tray 2 is the default (main) paper tray at the front of the product. NOTE: If you are not using
  • HP PageWide Managed P57750dw | User Guide - Page 63
    . 3. Place the paper in the tray and make sure that it is fla at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the paper to make sure that the stack is below the paper limit tabs on the side of
  • HP PageWide Managed P57750dw | User Guide - Page 64
    of the tray. For ALM orientation, see Load letterhead or preprinted forms . 1. Pull the tray out of the product. 2. Open the paper length and width guides completely. 3. Place the paper in the tray and make sure that it is fla at all four corners. Close the length and width paper
  • HP PageWide Managed P57750dw | User Guide - Page 65
    4. Push down on the paper to make sure that the stack is below the paper limit tabs on the front and the side of the tray. 5. Put the tray into the product. Load optional Tray 4 Tray 4 is available only in a bundle with Tray 3 and a cart. Tray 3 attaches to the bottom of the product. Tray 4
  • HP PageWide Managed P57750dw | User Guide - Page 66
    2. Pull out the Tray 1 extension. 3. Place envelopes in Tray 1 face-down, with the top of the envelope oriented toward the front of the printer. 4. Close the paper guides. To load envelopes into Tray 2 1. Pull the tray out of the product. 50 Chapter 4 Paper and print media ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 67
    four corners. Close the length and width paper guides against the loaded media. 4. Push down on Prepunched as the paper type in the Printer Properties dialog box. To enable or disable panel dashboard, touch . 3. Touch Tray and Paper Management, and then touch Alternative Letterhead Mode and turn it
  • HP PageWide Managed P57750dw | User Guide - Page 68
    feeder (ADF), make sure that your documents contain no staples, paper clips, tape, or similar items that can damage the product. 1. Open the ADF paper guides. 2. For longer documents, pull the ADF loading area extension outward if necessary. 52 Chapter 4 Paper and print media ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 69
    up. 4. Push the documents to the left until they are stopped by the feeder mechanism under the ADF cover. A Document Loaded message appears on the printer control panel. 5. Close the paper guides securely against the loaded documents. Load the scanner 1. Open the scanner lid. ENWW Load media 53
  • HP PageWide Managed P57750dw | User Guide - Page 70
    2. Use the media mark at the back-left of the scanner glass to orient the original document. 3. Place the original face down on the scanner glass. 4. Close the scanner lid. 54 Chapter 4 Paper and print media ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 71
    the input tray or document feeder. ● Do not overload the tray or document feeder. ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray or document feeder: - Multipart forms - Media that is damaged, curled, or wrinkled - Media with cutouts
  • HP PageWide Managed P57750dw | User Guide - Page 72
    5 Cartridges ● HP PageWide cartridges ● Manage cartridges ● Replace cartridges ● Tips for working with cartridges 56 Chapter 5 Cartridges ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 73
    HP cartridges or cartridges with non-HP contents. ● HP's printer warranty does not cover repairs or service due to use of non-HP cartridges or cartridges with non-HP contents. NOTE: ● This printer is not designed to use continuous ink counterfeit. HP will help resolve the problem. Manage cartridges
  • HP PageWide Managed P57750dw | User Guide - Page 74
    without replacing the cartridge, the product will shut down before any print problems occur. Check the estimated cartridge levels You can check the estimated cartridge levels from the printer control panel or from the printer software. To check the cartridge levels from the control panel 1. Open the
  • HP PageWide Managed P57750dw | User Guide - Page 75
    in a number of differen ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps the cartridges printing smoothly. Some residual ink is left in the cartridge after it is used. For more information, visit the
  • HP PageWide Managed P57750dw | User Guide - Page 76
    (M), cyan (C), and black (K). NOTICE: ● To prevent print-quality problems, HP recommends replacing any missing cartridges with genuine HP cartridges as soon as possible. For more information, see Order cartridges. ● Never turn o the printer if any cartridges are missing. 1. Open the cartridge door
  • HP PageWide Managed P57750dw | User Guide - Page 77
    3. Grasp the edge of the old cartridge and then pull the cartridge straight out to remove it. 4. Do not touch the metal contacts on the cartridge. Fingerprints on the contacts can cause connection errors. 5. Insert the new cartridge into its slot. 6. Close the cartridge door. ENWW Replace
  • HP PageWide Managed P57750dw | User Guide - Page 78
    Tips for working with cartridges Use the following tips to work with cartridges: ● To prevent print-quality problems, do the following: - Always turn the printer o using the power button on the front, and wait until the power button light goes out. - Make sure that all the cartridge slots are
  • HP PageWide Managed P57750dw | User Guide - Page 79
    6 Print ● Print from a computer ● Print from the control panel ● Print with NFC ● Print with HP ePrint ● Print with AirPrint (OS X) ● Tips for print success ENWW 63
  • HP PageWide Managed P57750dw | User Guide - Page 80
    Letter, Envelope #10, and Japanese Envelope Chou #3 ● Paper source: Includes Printer Auto Select, Manual Feed, Tray 1, and Tray 2 ● Paper type: Includes Plain, Letterhead, Preprinted, Envelope, HP Advanced Photo Papers, HP Brochure Matte 180g, and Labels NOTE: If Alternative Letterhead Mode (ALM) is
  • HP PageWide Managed P57750dw | User Guide - Page 81
    : ● Off (default): Prints a job without storing it on the printer For information about the other settings, see Print using job storage. This Ink Settings: Use the sliders to select the dry time, saturation level, and black ink spread for the print job. For more information, see To adjust or manage
  • HP PageWide Managed P57750dw | User Guide - Page 82
    preprinted forms ● Envelopes ● Photos ● Brochures ● Labels To print from a computer (OS X) 1. Load the supported media in the correct tray. For more information, see Supported media sizes. 2. On the File menu in the software program, click Print. 3. Make sure your printer is selected. 4. In the
  • HP PageWide Managed P57750dw | User Guide - Page 83
    photos that use the AdobeRGB color space rather than sRGB. Turn o color management in the software program when using this theme. ● None: No color theme is used. Adjust the color options for a print job manually Use the printer driver software to clear default color settings and adjust settings
  • HP PageWide Managed P57750dw | User Guide - Page 84
    on brochure or photo paper. ● Black Ink Spread: Move the slider to the left to limit the spread of black ink onto adjacent areas of color on the printed page. Decreasing the spread works best for jobs printed on plain paper. NOTE: Changing color settings manually can affec output. HP recommends
  • HP PageWide Managed P57750dw | User Guide - Page 85
    and applications. For more information, visit the HP Universal Print Driver website. The HP Embedded Web Server also allows you to disable or all print jobs ● To print a job stored on the printer ● To delete a job stored on the printer To enable job storage Job storage is enabled, by default. You
  • HP PageWide Managed P57750dw | User Guide - Page 86
    , click the Job Storage tab. ● For all print jobs: Right-click your printer, click Printing preferences, and then click the Job Storage tab. 4. On the Job you can print it again later ● Stored Job: Prints the job on the printer and lets other users print it at any time ● Make Job Private/Secure:
  • HP PageWide Managed P57750dw | User Guide - Page 87
    pop-up menu below Presets, select Job Storage. ● For all print jobs: From the Copies & Pages pop-up menu, select Job Storage. 2. Make sure your printer is selected. 3. From the Mode pop-up menu, select one of the following options: ● Quick Copy: Prints the requested number of copies of the job
  • HP PageWide Managed P57750dw | User Guide - Page 88
    tablet. To print using NFC, in the control panel touch , and follow the onscreen instructions. Print with HP ePrint With HP ePrint, you can print anywhere, anytime, from a mobile phone, laptop, or any other mobile device. HP ePrint works with any email-capable device. If you can email, you can print
  • HP PageWide Managed P57750dw | User Guide - Page 89
    HP ePrint app to your HP ePrintenabled printer. See Web Services for more information. NOTE: Obtain your HP ePrint email address while in the office For instructions, see HP your printer. 3. Confir print settings and print. Print with AirPrint (OS X) Printing using Apple's AirPrint is supported for
  • HP PageWide Managed P57750dw | User Guide - Page 90
    for more information. ● Use Original HP cartridges. Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP cartridges. Product service or repairs required as
  • HP PageWide Managed P57750dw | User Guide - Page 91
    Properties dialog box. ● On the Color or Finishing tab of the printer driver, set the following options as needed: - Print in Grayscale: Allows you to print a black-and-white document using only the black cartridge. Click Black Ink Only, and then click OK . - Pages per sheet: Helps you specify
  • HP PageWide Managed P57750dw | User Guide - Page 92
    7 Copy and scan ● Copy ● Scan ● Tips for copy and scan success 76 Chapter 7 Copy and scan ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 93
    printed copies. Select a paper tray and paper size for copies 1. Load the paper onto which you want to copy into a tray. For more information, see Supported media sizes. 2. On the control panel, touch the Copy application folder. 3. In the display, touch the Document icon. 4. Touch to view the Copy
  • HP PageWide Managed P57750dw | User Guide - Page 94
    3. In the display, touch the Document icon. 4. Touch to view the Copy Settings menu. 5. Touch Resize, and select one of the resize menu options. Load and copy identification cards Use this feature to copy both sides of identificatio cards, or other small-sized documents, onto the same side of one
  • HP PageWide Managed P57750dw | User Guide - Page 95
    7. Follow the prompts on the control panel to copy the firs side of the ID card, rotate and orient the card on the scanner glass, and then complete copying and printing the ID card. Copy photos NOTE: Copy photos from the scanner glass, not from the document feeder. 1. Place the photo on the scanner
  • HP PageWide Managed P57750dw | User Guide - Page 96
    view the Copy Settings menu. 5. Touch 2-sided, and select a two-sided copying option. Cancel a copy job ● If a copying job is in progress, touch on the printer control panel at any time to cancel the job. ● If the originals for the job are loaded in the document feeder, wait until the product
  • HP PageWide Managed P57750dw | User Guide - Page 97
    . NOTE: You can use the HP printer software to scan documents into editable text. For more information, see Scan documents as editable text. To set up scan to computer The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature has been disabled
  • HP PageWide Managed P57750dw | User Guide - Page 98
    (Windows) 1. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant. 2. Go to the Scan section. 3. Select Manage Scan to Computer. 4. Click Enable. Set up scanning to a computer (OS X) 1. Open HP Utility. For more information, see Open HP Utility. 2. Select Scan to
  • HP PageWide Managed P57750dw | User Guide - Page 99
    up scan to email in the HP Printer Assistant 1. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant. 2. On the Scan tab, click Scan to E-mail Wizard and follow the onscreen instructions. Set up scan to email (OS X) 1. Open HP Utility. For more information, see Open
  • HP PageWide Managed P57750dw | User Guide - Page 100
    Save. Set up scan to a network folder in the HP Printer Assistant 1. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant. 2. On the Scan tab, click Scan to Network Folder Wizard and follow the onscreen instructions. To scan to a network folder 1. Load your original
  • HP PageWide Managed P57750dw | User Guide - Page 101
    Next . and follow the onscreen instructions for adding SharePoint profiles When To HP scanning software Follow the instructions for your operating system. NOTE: Use the HP editable text. To scan using HP scanning software (Windows) 1. computer, open the HP scanning software: a. From the computer
  • HP PageWide Managed P57750dw | User Guide - Page 102
    is located in the HP folder of the Applications folder. 3. Follow the onscreen instructions to complete the scan. Scan using other software The product is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. The product works with Windows-based programs that support TWAIN-compliant or
  • HP PageWide Managed P57750dw | User Guide - Page 103
    and click Apply. To scan using Webscan Scanning using Webscan offer basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original onto the scanner glass. For more information, see Load the scanner. 2. Open the EWS. For more information, see
  • HP PageWide Managed P57750dw | User Guide - Page 104
    the automatic document feeder. For more information, see Load the scanner or Load the automatic document feeder. 2. Open the printer software. For more information, see Open the printer software (Windows). 3. Select Save as Editable Text (OCR), and click Scan. NOTE: ● Click the More link in the top
  • HP PageWide Managed P57750dw | User Guide - Page 105
    Scan icon. This icon is located in the HP folder in the Applications folder at the top level of the hard disk. 3. Click the Scan button and confir your scanning device and settings. 4. Follow the onscreen instructions to complete the scan. 5. When all of the pages have been scanned, select Save from
  • HP PageWide Managed P57750dw | User Guide - Page 106
    of the enlarged image. ● If you want to adjust scan size, output type, scan resolution, or fil type, and so on, start scan from the printer software. ● To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the software. ● If you want to scan a document with
  • HP PageWide Managed P57750dw | User Guide - Page 107
    8 Fax ● Set up fax ● Set fax settings ● Send a fax ● Receive a fax ● Use the phone book ● Use reports ENWW 91
  • HP PageWide Managed P57750dw | User Guide - Page 108
    to the telephone jack on the wall. The product is an analog device. HP recommends using the product on a dedicated analog telephone line. If you are using digital settings correctly. For more information, contact your digital service provider. NOTE: Some countries/regions might require an adapter
  • HP PageWide Managed P57750dw | User Guide - Page 109
    Management fax settings using the HP Digital Fax Setup HP Digital Fax Setup Wizard. 1. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant. 2. Click the Fax tab, and then click Digital Fax Setup Wizard. 3. Follow the onscreen instructions be printed. HP Digital Fax
  • HP PageWide Managed P57750dw | User Guide - Page 110
    and click Digital Fax Setup Wizard. 3. Follow the onscreen instructions. Set up HP Digital Fax (OS X) 1. Open HP Utility. For more information, see Open HP Utility. 2. Select the printer. 3. Click Digital Fax Archive in the Fax Settings section. Set up HP Digital Fax in the EWS 1. Open the EWS. For
  • HP PageWide Managed P57750dw | User Guide - Page 111
    on the computer, use the modem that is already connected to the computer; it will not function through the product modem. Supported phone services - analog The HP PageWide Pro product is an analog device that is not compatible with all digital phone environments (unless a digital-to-analog converter
  • HP PageWide Managed P57750dw | User Guide - Page 112
    it might be necessary to contact the ISDN provider for assistance. HP does not guarantee that the product will be compatible with ISDN digital machines unless the provider explicitly states that it supports fax over IP services. If the product experiences problems getting a fax to work on a VoIP
  • HP PageWide Managed P57750dw | User Guide - Page 113
    get a telephone line outside of your company telephone system. While this setting is active, you can dial a fax number without the dial prefi by using manual dial. 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home
  • HP PageWide Managed P57750dw | User Guide - Page 114
    Setup, and then touch Preferences. 4. Touch Auto Redial, and then touch Connection Problem Redial and turn it on. Set the light/dark setting This setting affect In the display, touch the Send Now icon, and follow the onscreen instructions. 3. On the keypad, touch . 4. Touch Lighter/Darker, and then
  • HP PageWide Managed P57750dw | User Guide - Page 115
    2. In the display, touch the Send Now icon, and follow the onscreen instructions. 3. On the keypad, touch . 4. Touch Resolution, and then touch Several business and personal fax cover-page templates are available in the HP Digital Fax software program. NOTE: You cannot alter cover-sheet templates
  • HP PageWide Managed P57750dw | User Guide - Page 116
    or unblock fax numbers NOTE: Faxing blocking is only supported where the caller ID feature is supported. If you do not want to receive faxes from only fax calls) One line with two separate numbers and a ring-pattern service Recommended rings-to-answer setting Set to a number of rings within the
  • HP PageWide Managed P57750dw | User Guide - Page 117
    to answer the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone company to determine if this service is available in your country/region. NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to something other than
  • HP PageWide Managed P57750dw | User Guide - Page 118
    speed dials and group-dial entries ● Send a standard fax from the computer ● Send a fax from the software ● Send a fax using monitor dialing ● Send a fax using printer memory 102 Chapter 8 Fax ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 119
    Now icon, and follow the onscreen instructions. ● To send the fax later, touch the Send Later icon, follow the onscreen instructions, and set the fax time. 4. printer software using the installation program from 123.hp.com/ pagewide (recommended) or from the HP software CD provided with the printer
  • HP PageWide Managed P57750dw | User Guide - Page 120
    as a black or color fax), and then click Send Fax. The printer begins dialing the fax number and faxing the document. To send a fax from the software The following information provides basic instructions for sending faxes by using the software that came with supports. 104 Chapter 8 Fax ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 121
    fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this follow the onscreen instructions. 4. Touch Black or Color. 5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
  • HP PageWide Managed P57750dw | User Guide - Page 122
    the onscreen instructions. 5. Use the keypad to enter the fax number or select it from the phone book. 6. Touch Black or Color. The printer scans the can receive faxes manually from a phone that is directly connected to the fax port on the back of the product. 1. Make sure the printer is turned on
  • HP PageWide Managed P57750dw | User Guide - Page 123
    number to allow you to answer the incoming call before the printer answers. ● Turn o the Auto Answer setting so that the printer does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you
  • HP PageWide Managed P57750dw | User Guide - Page 124
    display, touch the Send Now icon, and follow the onscreen instructions. 3. On the keypad, touch , and then touch . manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem
  • HP PageWide Managed P57750dw | User Guide - Page 125
    NOTE: ● If the reports are not legible, you can check the estimated cartridge levels from the control panel or the HP software. For more information, see Check the estimated cartridge levels. ● Cartridge-level alerts and indicators provide estimates for planning purposes only. When you receive a low
  • HP PageWide Managed P57750dw | User Guide - Page 126
    Fax confirmatio with image. Print fax error reports You can configur the printer so that it automatically prints a report when there is an error during can print a log of faxes that have been received and sent by the printer. 1. Open the control panel dashboard (swipe the dashboard tab at the top
  • HP PageWide Managed P57750dw | User Guide - Page 127
    Fax Reports. 4. Touch Caller ID Report, and then touch Print. View the Call History You can view a list of all the calls placed from the printer. NOTE: You cannot print the call history. 1. On the control panel, touch the Fax application folder. 2. In the display, touch the Fax Setup icon. 3. On
  • HP PageWide Managed P57750dw | User Guide - Page 128
    9 Solve problems ● Problem-solving checklist ● Information pages ● Factory-set defaults ● Cleaning routines ● Jams and paper-feed issues ● Cartridge issues issues ● Wireless network issues ● Product software issues (Windows) ● Product software issues (OS X) 112 Chapter 9 Solve problems ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 129
    checklist Follow these steps when trying to solve a problem with the product. ● Check that the product power the home screen). 2. On the control panel dashboard, touch . 3. Touch Reports , and then touch Printer Status Report to print a test page. 4. If the report does not print, make sure paper
  • HP PageWide Managed P57750dw | User Guide - Page 130
    job to the product. 2. If the job does not print, make sure you selected the correct printer driver. 3. Uninstall and then reinstall the product software. Test the plug-and-print USB functionality 1. Load custom-size paper) ● Product processing and download time 114 Chapter 9 Solve problems ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 131
    problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported the report that you want to print. Menu Item Printer Status Report Print Quality Report Web Access Test Report
  • HP PageWide Managed P57750dw | User Guide - Page 132
    report of the last fax operation, either sent or received. ● Fax Logs: The fax service log prints out the last 40 entries in the fax log. ● Speed Dial List ● screen). 2. On the control panel dashboard, touch . 3. Touch Printer Maintenance, and then touch Restore. 4. Touch Restore Factory Defaults,
  • HP PageWide Managed P57750dw | User Guide - Page 133
    specks or smearing. This product automatically services itself, running cleaning routines that can correct most of these problems. For problems that the product cannot automatically solve, use the following routine to clean the printhead. NOTE: This routine uses ink to clean the printhead. Use the
  • HP PageWide Managed P57750dw | User Guide - Page 134
    the document feeder pick rollers and separation pad If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document feeder rollers and separation pad. pour or spray water directly onto the touch screen. 118 Chapter 9 Solve problems ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 135
    problems to acknowledge a prompt to feed the paper manually through Tray 1, the multipurpose tray on guides with the paper-size markings in the bottom of the tray. 6. Print from another tray. Prevent paper jams To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP
  • HP PageWide Managed P57750dw | User Guide - Page 136
    guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use Tray 1, the multipurpose tray on the left side of the printer, and then feed sheets manually problems ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 137
    6 Tray 1 7 Left door Traces of ink might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams from the document feeder 1. Open the document feeder cover. 2. Lift the document feeder roller
  • HP PageWide Managed P57750dw | User Guide - Page 138
    printing. Clear jams in Tray 2 1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray. 122 Chapter 9 Solve problems ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 139
    2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in optional Tray 3 1. Open Tray 3. ENWW Jams and paper-feed issues 123
  • HP PageWide Managed P57750dw | User Guide - Page 140
    the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in optional Tray 4 1. Open Tray 4. 124 Chapter 9 Solve problems ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 141
    2. Remove the jammed sheet by pulling it to the right and then out of the product. ENWW Jams and paper-feed issues 125
  • HP PageWide Managed P57750dw | User Guide - Page 142
    sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door. 126 Chapter 9 Solve problems ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 143
    Clear jams in the output bin 1. Look for jammed paper in the output bin area. 2. Remove any visible media. NOTE: If the sheet tears, remove all fragments before you resume printing. 3. Open and then close the left door to clear the message. Clear jams in the duplexer 1. Open the left door. ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 144
    prevent spills. NOTICE: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes. 3. Lower the platen by pressing down on the green tab. This will its operating position. 5. Reinstall the duplexer. 128 Chapter 9 Solve problems ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 145
    . NOTE: If you replace a non-HP cartridge with a genuine HP cartridge, the printhead may still contain nonHP ink until the printhead is depleted of that ink and is supplied with ink from the newly installed, genuine HP cartridge. Until the non-HP ink is depleted, print quality will be affected
  • HP PageWide Managed P57750dw | User Guide - Page 146
    Counterfeit or used [color] cartridge installed Description The original HP ink in this cartridge has been depleted. Recommended action Click OK to continue printing or replace with genuine HP cartridge. Do not use SETUP cartridges Description SETUP cartridges cannot be used after the device has
  • HP PageWide Managed P57750dw | User Guide - Page 147
    missing, damaged, incompatible, or inserted into the wrong slot in the printer. Recommended action Printing functionality is disabled. Visit the HP Customer Support website. Problem with Printer Preparation Description The printer clock has failed and cartridge preparation may not be complete. The
  • HP PageWide Managed P57750dw | User Guide - Page 148
    cleaning procedure from the toolbox might improve it. Problem with SETUP cartridges Description There is a problem with the SETUP cartridges and the printer cannot complete system initialization. Recommended action Visit the HP Customer Support website. Use SETUP cartridges Description The SETUP
  • HP PageWide Managed P57750dw | User Guide - Page 149
    page prints, there may be a communication problem between the product and the computer you HP software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer. Using generic printer drivers a list of specifications visit HP Customer Support . ● If the paper type
  • HP PageWide Managed P57750dw | User Guide - Page 150
    not support. Save the file on a standard fil systems. The product supports FAT12, FAT16, and FAT32 to print a fil type that the USB printing feature does not support. You can print the following types of files ● .DOC ● fil name that the product does not support. In this case, the product replaces
  • HP PageWide Managed P57750dw | User Guide - Page 151
    print quality You can prevent most print-quality problems by following these guidelines. ● Check for genuine HP cartridges ● Use paper that meets HP specification ● Use the correct paper type setting in the printer driver ● Use the printer driver that best meets your printing needs ● Align the
  • HP PageWide Managed P57750dw | User Guide - Page 152
    , incorrect formatting, or substituted fonts. HP PCL 6 driver ● Provided as the default driver. This driver is automatically installed when installing the product from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer. ● Recommended for all Windows environments
  • HP PageWide Managed P57750dw | User Guide - Page 153
    quality, and printer feature support for users in managed environments. ● Developed to align with Windows Graphic Device Interface (GDI) for best speed in Windows environments. ● This driver is available for download at HP Universal Print Driver . NOTE: Download additional printer drivers from the
  • HP PageWide Managed P57750dw | User Guide - Page 154
    with internet access to upgrade firmware ● Resend the fax. 4. Verify that the fax was set up when the product software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog fax. 138 Chapter 9 Solve problems ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 155
    service provider supports fax and for the recommended fax modem speed. Some companies might require an adapter. - If using a DSL service error correction only if you are having trouble sending or receiving a fax, and you logs and reports Use the following instructions to print fax logs and reports:
  • HP PageWide Managed P57750dw | User Guide - Page 156
    will have no indication that a fax failed to be transmitted unless you print a fax activity log. For instructions, see Information pages. 1. On the control panel, touch the Fax application folder. 2. In the display another phone line. - Try a differen phone cord. 140 Chapter 9 Solve problems ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 157
    to the correct port and that the phone line has a signal. The product prints a report with the results. If the error persists, visit HP Customer Support or review the support flye that came in the product box. Fax is busy. Redial pending. Description The fax line to which you were sending a fax was
  • HP PageWide Managed P57750dw | User Guide - Page 158
    the product to a differen phone line. If the error persists, visit HP Customer Support or review the support flye that came in the product box. Fax Send error. Description An If the error persists, visit HP Customer Support or review the support flye that came in the product box. 142 Chapter 9 Solve
  • HP PageWide Managed P57750dw | User Guide - Page 159
    product is not designed to be connected to a digital PBX or VOIP system. Disable Dial Tone Detection and try again. If the error persists, visit HP Customer Support or review the support flye that came in the product box. ENWW Fax issues 143
  • HP PageWide Managed P57750dw | User Guide - Page 160
    jack for another phone line. If the error persists, visit HP Customer Support or review the support flye that came in the product box. No fax answer. Try a differen phone cord. If the error persists, visit HP Customer Support or review the support flye that came in the product box. No fax detected.
  • HP PageWide Managed P57750dw | User Guide - Page 161
    cord. - Plug the product phone cord into a jack for another phone line. If the error persists, visit HP Customer Support or review the support flye that came in the product box. Solve problems sending faxes ● An error message displays on the control panel ● The control panel displays a Ready message
  • HP PageWide Managed P57750dw | User Guide - Page 162
    Turn the product o and then on. 3. Use the control panel or the HP Fax Setup Wizard to configur the fax time, date, and fax header information. the line are hung up. 5. If the phone line also provides DSL service, make sure that the phone line connection to the product includes a high problems ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 163
    hear the tones on the phone. d. Send the fax manually from the control panel. Unable to send a fax the line, and then try sending the fax. Solve problems receiving faxes ● An error message displays on the control panel fax line ● Add a distinctive ring service to your telephone line and change the
  • HP PageWide Managed P57750dw | User Guide - Page 164
    PBX administrator to configur an analog fax line for your product. Solve general fax problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts o line conditions have improved. ● Check with the phone service provider that the line supports fax. ● Turn o the Error Correction Mode setting
  • HP PageWide Managed P57750dw | User Guide - Page 165
    faxes. NOTE: If the Default Paper Size setting is set to letter, a legal size original prints on two pages. Connectivity issues Solve USB direct-connect problems If you have connected the product directly to a computer, check the USB cable. ● Verify that the cable is connected to the computer and to
  • HP PageWide Managed P57750dw | User Guide - Page 166
    activity light and the green link-status light are active. 4. If the problem continues, try a differen cable or port on the network router, switch, If you installed the product from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer, you can view or change the
  • HP PageWide Managed P57750dw | User Guide - Page 167
    settings for the network HP recommends leaving this setting in problems Verify that any new software programs are correctly installed and that they use the correct printer driver product is turned on. ● The service set identifie (SSID) is correct. Print walls, or support columns containing metal
  • HP PageWide Managed P57750dw | User Guide - Page 168
    printer driver is installed on the computer. ● You have selected the correct printer 4. Compare the service set identifie (SSID) on the configuratio report to the SSID in the printer configuratio for your printers installed without the fully featured installer: 152 Chapter 9 Solve problems ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 169
    your computer connects to, print the Network Configuratio Page. For instructions, see Information pages. Product software issues (Windows) Problem Solution A printer driver for the ● product is not visible in the Printer folder Reinstall the product software. ENWW Product software issues
  • HP PageWide Managed P57750dw | User Guide - Page 170
    same, delete the driver, and reinstall the driver using the correct IP address. - Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, and Windows 7, installed using the fully featured installer: 1. Click Start. 2. Click All Programs. 3. Click HP. 154 Chapter 9 Solve problems ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 171
    the name on the configuratio page matches the product name in the Printers & Scanners list. When connected with a USB cable, the product does not appear in the Print & Scan list after the driver is selected. Software troubleshooting ▲ Make sure that your Mac operating system is OS X v10.9 or later
  • HP PageWide Managed P57750dw | User Guide - Page 172
    troubleshooting using a generic printer driver instead of the driver for this product. 1. Delete the generic printer driver. 2. Reinstall printers are installed, make sure that you have selected the correct printer in the Format For pop-up menu in the Print dialog box. 156 Chapter 9 Solve problems
  • HP PageWide Managed P57750dw | User Guide - Page 173
    10 Service and support ● Customer support ● HP limited warranty statement ENWW 157
  • HP PageWide Managed P57750dw | User Guide - Page 174
    need help from an HP technical support representative to solve a problem, contact HP Customer Support. Download software utilities, drivers, and electronic documentation HP Customer Support Get 24-hour Internet product support and troubleshooting and download drivers and software, and electronic
  • HP PageWide Managed P57750dw | User Guide - Page 175
    statement HP PRODUCT HP PageWide Managed MFP P57750dw DURATION OF LIMITED WARRANTY 1 year HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specifie above. If HP receives
  • HP PageWide Managed P57750dw | User Guide - Page 176
    -judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year legal guarantee. Austria, Belgium, ab. Die Rechte des Kunden sind in keiner Weise durch die 160 Chapter 10 Service and support ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 177
    de choisir d'exercer leurs droits au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties légales applicables . Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par
  • HP PageWide Managed P57750dw | User Guide - Page 178
    los beneficio bajo dicha garantía legal. A este respecto, la Garantía limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor (www.hp.com/go/eu-legal). Para más información, consulte el siguiente enlace: Garantía legal del 162 Chapter 10 Service and support ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 179
    ). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti. Norway HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap innestår for garantien
  • HP PageWide Managed P57750dw | User Guide - Page 180
    .europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). A fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott 164 Chapter 10 Service and support ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 181
    áte kliknutím na následující odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropsk prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý
  • HP PageWide Managed P57750dw | User Guide - Page 182
    webpagina: Wettelijke garantie van de consument (www.hp.com/go/eulegal) of u kan de website van het Europees Consumenten Centrum bezoeken (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumenten hebben 166 Chapter 10 Service and support ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 183
    . Međutim, razni faktori mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne utječe niti ne ograničava zakonska informacije potražite na ovoj adresi: Zakonsko jamstvo za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih potro
  • HP PageWide Managed P57750dw | User Guide - Page 184
    /solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid. Russia HP HP http://www.hp.com/support HP 168 Chapter 10 Service and support ENWW
  • HP PageWide Managed P57750dw | User Guide - Page 185
    A Technical information ● Product specification ● Environmental product stewardship program ● Regulatory information ENWW 169
  • HP PageWide Managed P57750dw | User Guide - Page 186
    specification ● Environmental specification Print specifications For a list of supported print resolutions, visit the printer support website at HP Customer Support . Physical specifications Product HP PageWide Managed MFP P57750dw Product dimensions (width x depth x height) 530 x 407 x 468
  • HP PageWide Managed P57750dw | User Guide - Page 187
    IMPORTANT: Use caution when moving the product after you install the cartridges. Tilting the product at an angle greater than 3 degrees can result in ink leakage. If an electrostatic discharge occurs when using the product to copy, a line can appear on the copied page. The ESD should clear if
  • HP PageWide Managed P57750dw | User Guide - Page 188
    ● European Union Commission Regulation 1275/2008 ● Paper ● HP PageWide printing supplies ● Plastics ● Electronic hardware recycling ● Material Restriction of hazardous substance statement (India) ● China energy label for printer, fax, and copier ● China SEPA Eco Label user information 172
  • HP PageWide Managed P57750dw | User Guide - Page 189
    outlined in the product's Print Media Guide. This product is suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002. HP PageWide printing supplies Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources
  • HP PageWide Managed P57750dw | User Guide - Page 190
    of-life. The batteries contained in or supplied by HP for this product include the following. HP PageWide Managed MFP P57750dw Type Lithium Manganese Dioxide Weight 3.0 g Location On main the life of the product. Any attempt to service or replace this battery should be performed by a qualifie
  • HP PageWide Managed P57750dw | User Guide - Page 191
    that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf. Disposal of waste equipment by users This symbol means do not dispose
  • HP PageWide Managed P57750dw | User Guide - Page 192
    Toxic and hazardous substance table (China) Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur Restriction on hazardous substances statement (Ukraine) 3 2008 № 1057 Restriction of hazardous substance statement (India) 176 Appendix A Technical
  • HP PageWide Managed P57750dw | User Guide - Page 193
    China energy label for printer, fax, and copier China SEPA Eco Label user information ENWW Environmental product stewardship program 177
  • HP PageWide Managed P57750dw | User Guide - Page 194
    Product model number PageWide Managed MFP P57750dw PageWide Managed MFP P57750dw Regulatory Model Number and used in accordance with the instructions, may cause harmful interference to made to this device that are not expressly approved by HP may void the user's authority to operate the equipment.
  • HP PageWide Managed P57750dw | User Guide - Page 195
    For further information, contact: Manager of Corporate Product Regulations, HP Inc., 1501 Page Mill Road, Palo Alto, including interference that may cause undesired operation. VCCI statement (Japan) Power cord instructions Make sure your power source is adequate for the product voltage rating. The
  • HP PageWide Managed P57750dw | User Guide - Page 196
    The full Declaration of Conformity can be found at the following website: www.hp.com/go/certificate (Search with the product model name or its Regulatory Model on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the firs instance. 180
  • HP PageWide Managed P57750dw | User Guide - Page 197
    connected to a compatible modular jack that is also compliant. See installation instructions for details. The REN is used to determine the number of devices uninterrupted service. If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this manual, for
  • HP PageWide Managed P57750dw | User Guide - Page 198
    an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certifie equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made
  • HP PageWide Managed P57750dw | User Guide - Page 199
    Network through a line cord which meets the requirements of the Technical Standard AS/ACIF S008. Notice to users of the German telephone network This HP fax product is designed to connect only to the analogue public-switched telephone network (PSTN). Please connect the TAE N telephone connector plug
  • HP PageWide Managed P57750dw | User Guide - Page 200
    Additional statements for wireless products ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Canadian statements ● Japan statement ● Notice to users in Korea ● Taiwan statement ● Mexico statement Exposure to radio frequency radiation Notice to users in Brazil Canadian
  • HP PageWide Managed P57750dw | User Guide - Page 201
    Japan statement Notice to users in Korea Taiwan statement Mexico statement Aviso para los usuarios de México La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe
  • HP PageWide Managed P57750dw | User Guide - Page 202
    signals, redialing options 97 C canceling copy jobs 80 cartridge levels, check 58 cartridges 59 check cartridge levels 58 non-HP 57 recycling 60, 173 storage 58 checklist fax troubleshooting 137 clean touch screen 118 cleaning glass 117 printhead 117 clear fax logs 110 color adjusting 67 matching 68
  • HP PageWide Managed P57750dw | User Guide - Page 203
    paper path, clearing 126 paper to avoid 55 Japanese VCCI statement 179 Jetadmin, HP Web 34 K Korean EMC statement 179 L left door jams, clearing 126 light 140 M Mac problems, troubleshooting 155 Macintosh support 158 maintenance check cartridge levels 58 managing network 22 manual faxing receive 106
  • HP PageWide Managed P57750dw | User Guide - Page 204
    print quality improving 135, 136 printer driver configurin wireless network 22 printer drivers choosing 136 printer software (OS X) opening 38 printer software (Windows) opening the printer software (Windows) 22 printing from USB storage accessories 72 problem-solving no response 132 slow response
  • HP PageWide Managed P57750dw | User Guide - Page 205
    158 HP Web Jetadmin, downloading 34 Macintosh customer support 158 Webscan 87 websites fraud reports 57 WIA-compliant software, scanning from 86 Windows scanning from TWAIN or WIA software 86 wireless network configurin with the setup wizard 18 installing the driver 22 wireless network connection
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
  • 119
  • 120
  • 121
  • 122
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • 147
  • 148
  • 149
  • 150
  • 151
  • 152
  • 153
  • 154
  • 155
  • 156
  • 157
  • 158
  • 159
  • 160
  • 161
  • 162
  • 163
  • 164
  • 165
  • 166
  • 167
  • 168
  • 169
  • 170
  • 171
  • 172
  • 173
  • 174
  • 175
  • 176
  • 177
  • 178
  • 179
  • 180
  • 181
  • 182
  • 183
  • 184
  • 185
  • 186
  • 187
  • 188
  • 189
  • 190
  • 191
  • 192
  • 193
  • 194
  • 195
  • 196
  • 197
  • 198
  • 199
  • 200
  • 201
  • 202
  • 203
  • 204
  • 205
HP PageWide Managed MFP P57750dw
User Guide