HP PageWide Managed P57750dw User Guide - Page 129
Problem-solving checklist, Check that the product power is
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Problem-solving checklist Follow these steps when trying to solve a problem with the product. ● Check that the product power is on ● Check the control panel for error messages ● Test print functionality ● Test copy functionality ● Test the fax-sending functionality ● Test the fax-receiving functionality ● Try sending a print job from a computer ● Test the plug-and-print USB functionality ● Factors that affec product performance Check that the product power is on 1. If the power button is not lit, press it to turn the product on. 2. If the power button does not seem to work, ensure that the power cable is connected to both the product and the electrical or AC outlet. 3. If the product is still not powering up, check the power source by connecting the power cable to a differen electrical or AC outlet. Check the control panel for error messages The control panel should indicate ready status. If an error message appears, resolve the error. Test print functionality 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home screen). 2. On the control panel dashboard, touch . 3. Touch Reports , and then touch Printer Status Report to print a test page. 4. If the report does not print, make sure paper is loaded in the tray, and check the control panel to see if paper is jammed inside the product. NOTE: Make sure the paper in the tray meets specification for this product. ENWW Problem-solving checklist 113