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HP PageWide Managed P75050 User Guide - Page 112

The computer is unable to communicate with the product

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a. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant. b. Click the Tools tab. c. Click Update IP Address to open a utility that reports the known ("previous") IP address for the product and allows you to change the IP address, if necessary. 4. If the IP address is correct, delete the product entry from the list of installed printers, and then add it again. The computer is unable to communicate with the product 1. Test network communication by pinging the product: a. Open a command-line prompt on your computer. For Windows, click Start , click Run, and then type cmd. b. Type ping followed by the IP address for your product. c. If the window displays round-trip times, both the network and device are working. 2. If the ping command failed, verify that the network router, hubs, or switches are on, and then verify that the network settings, the product, and the computer are all configured for the same network. The product is using incorrect link and duplex settings for the network HP recommends leaving this setting in automatic mode (the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver. The computer or workstation might be set up incorrectly 1. Check the network drivers, printer drivers, and the network redirection. 2. Verify that the operating system is configured correctly. The product is disabled, or other network settings are incorrect 1. Review the configuration page to check the status of the network protocol. Enable it if necessary. 2. Reconfigure the network settings if necessary. Wireless network issues HP Print and Scan Doctor Use an HP online troubleshooting wizard. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is available only for Windows operating systems. ● Troubleshoot your wireless problem, whether your printer has never been connected or it was connected and is no longer working. ● Troubleshoot a firewall or antivirus issue, if you suspect that it is preventing your computer from connecting to the printer. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. 100 Chapter 7 Solve problems ENWW

Section	Page
Get started	13
Welcome	13
Product features	13
HP PageWide P75050-60 series	13
Tray capacity (75 gsm or 20–lb bond paper)	13
Print	14
Connectivity	14
Wireless	14
Optional accessories	14
Environmental features	15
Accessibility features	15
Product views	15
Front left view	16
Front right view	16
Back view	17
Cartridge and product numbers	17
Power on and off	18
Turn the product on and off	18
Manage power	19
Use the control panel	19
Control panel buttons	20
Control panel home screen	20
Control panel dashboard	21
Help features	22
Printer information	22
Help animations	22
Connect the product	23
Connect the product to a computer or a network	23
To connect the product using a USB cable	23
To connect the product to a network	24
Supported network protocols	24
Connect the product using a wired network	24
Connect the product using a wireless network (wireless models only)	25
To enable wireless capability on the product	25
To connect the product to a wireless network using the Wireless Setup Wizard	25
To connect the product to a wireless network using WPS	26
To connect the product to a wireless network manually	26
Use Wi-Fi Direct	27
To turn on Wi-Fi Direct	27
To print from a wireless-capable mobile device	28
To print from a wireless-capable computer (Windows)	28
To print from a wireless-capable computer (OS X)	28
Install HP printer software for a wireless product already on the network	29
Open the printer software (Windows)	29
Manage network settings	29
View or change network settings	30
Set or change the product password	30
Manually configure TCP/IP parameters from the control panel	30
Link speed and duplex settings	31
Printer management and services	32
HP Embedded Web Server	32
About the EWS	32
About cookies	32
Open the EWS	33
Features	33
Home tab	33
Print tab	34
HP JetAdvantage tab	34
Network tab	34
Tools tab	35
Settings tab	35
Product security features	36
Security statements	36
Firewall	36
Security settings	36
Firmware updates	37
HP Printer Assistant in the printer software (Windows)	37
Open the HP Printer Assistant	37
Features	37
Print tab	37
Shop tab	37
Help tab	38
Tools tab	38
Estimated Levels tab	38
HP Utility (OS X)	38
AirPrint™ (OS X)	38
Paper and print media	39
Understand paper use	39
Supported media sizes	40
Supported paper and print media sizes	40
Supported envelope sizes (Tray 1 only)	42
Supported card sizes	42
Supported label sizes	42
Supported photo media sizes	43
Supported paper types, tray capacities, and orientations	43
Orientation	43
Paper types and tray capacities	43
Configure trays	44
Guidelines	44
Examples	45
Load media	46
Load Tray 1	46
Load Tray 2	47
Load lower 550-sheet trays	49
Load HCI trays	49
Load envelopes	51
Load letterhead or preprinted forms	52
Tips for selecting and using paper	53
Cartridges	55
HP PageWide cartridges	55
HP policy on non-HP cartridges	55
Counterfeit HP cartridges	55
Manage cartridges	55
Store cartridges	56
Print with General Office mode	56
Print when a cartridge is at estimated end of life	56
Check the estimated cartridge levels	56
Order cartridges	57
Recycle cartridges	58
Replace cartridges	58
Tips for working with cartridges	59
Print	61
Print from a computer	61
To print from a computer (Windows)	61
To print from a computer (OS X)	63
To set up printing shortcuts (Windows)	64
To set up printing presets (OS X)	64
To adjust or manage colors	64
Choose a preset color theme for a print job	64
Adjust the color options for a print job manually	65
Match colors to your computer screen	66
Control access to color printing	66
Print from the control panel	66
Print using job storage	66
To disable or re-enable job storage	66
Disable or enable job storage (Windows)	67
Disable or enable job storage (OS X)	67
To apply job storage to one or all print jobs	67
Apply job storage to one print job (Windows)	67
Apply job storage to all print jobs (Windows)	68
Apply job storage to one print job (OS X)	69
Apply job storage to all print jobs (OS X)	69
To print a job stored on the printer	70
To delete a job stored on the printer	70
Print from a USB device	71
Print with NFC	71
Print with AirPrint (OS X)	71
Tips for print success	71
Cartridge tips	72
Paper loading tips	72
Printer settings tips (Windows)	72
Printer settings tips (OS X)	72
Solve problems	74
Problem-solving checklist	74
Check that the product power is on	74
Check the control panel for error messages	74
Test print functionality	75
Try sending a print job from a computer	75
Test the plug-and-print USB functionality	75
Factors that affect product performance	75
Information pages	75
Factory-set defaults	77
Cleaning routines	77
Clean the printhead	77
Clean the touch screen	77
Jams and paper-feed issues	77
The product does not pick up paper	78
The product picks up multiple sheets of paper	78
Prevent paper jams	78
Clear jams	79
Guidelines for clearing jams	79
Jam locations	79
Clear jams in Tray 1 (multipurpose tray)	80
Clear jams in Tray 2	81
Clear jams in lower 550-sheet trays	82
Clear jams in the 550-sheet tray or in the first tray in stand	82
Clear jams in the second tray in the 3x550-sheet tray and stand	84
Clear jams in the third tray in the 3x550-sheet tray and stand	86
Clear jams in HCI trays	88
Clear jams in left HCI tray	88
Clear jams in right HCI tray	90
Clear jams in the left door	92
Clear jams in the left duplexer	94
Clear jams in the right door	95
Clear jams in the right duplexer	96
Clear jams in the output bin	97
Cartridge issues	98
Refilled or remanufactured cartridges	98
Interpret control panel messages for cartridges	99
Cartridge Depleted	99
Cartridge Low	99
Cartridge Problem	100
Cartridge Very Low	100
Counterfeit or used [color] cartridge installed	100
Do not use SETUP cartridges	100
Genuine HP cartridge installed	100
Incompatible [color]	101
Install [color] cartridge	101
Non-HP cartridges installed	101
Printer Failure	101
Problem with Print System	101
Problem with Printer Preparation	102
Problem with SETUP cartridges	102
Use SETUP cartridges	102
Used [color] installed	102
Printing issues	102
The product does not print	103
Printing troubleshooting checklist	103
Reinstall or replace the left duplexer	104
Remove the printhead wiper restraints	105
The product prints slowly	106
Plug-and-print USB issues	107
The Memory Device Options menu does not open when you insert the USB accessory	107
The file does not print from the USB storage device	107
The file that you want to print is not listed in the Memory Device Options menu	107
Improve print quality	108
Check for genuine HP cartridges	108
Use paper that meets HP specifications	108
Use the correct paper type setting in the printer driver	109
Change the paper type and size setting (Windows)	109
Change the paper type and size setting (OS X)	109
Use the printer driver that best meets your printing needs	109
Print a print-quality report	110
Align the printhead	110
Connectivity issues	110
Solve USB direct-connect problems	111
Solve network problems	111
Poor physical connection	111
The computer is using the incorrect IP address for the product	111
The computer is unable to communicate with the product	112
The product is using incorrect link and duplex settings for the network	112
New software programs might be causing compatibility problems	112
The computer or workstation might be set up incorrectly	112
The product is disabled, or other network settings are incorrect	112
Wireless network issues	112
Wireless connectivity checklist	113
The product does not print, and the computer has a third-party firewall installed	113
The wireless connection does not work after moving the wireless router or product	113
The wireless product loses communication when connected to a VPN	114
The network does not appear in the wireless networks list	114
Product software issues (Windows)	114
Product software issues (OS X)	115
A print job was not sent to the product that you wanted	115
You are using a generic printer driver when using a USB connection	115
Service and support	116
Customer support	116
HP limited warranty statement	116
UK, Ireland, and Malta	118
Austria, Belgium, Germany, and Luxemburg	118
Belgium, France, and Luxemburg	119
Italy	120
Spain	120
Denmark	121
Norway	121
Sweden	121
Portugal	121
Greece and Cyprus	122
Hungary	122
Czech Republic	122
Slovakia	123
Poland	123
Bulgaria	123
Romania	124
Belgium and the Netherlands	124
Finland	124
Slovenia	125
Croatia	125
Latvia	125
Lithuania	125
Estonia	126
Russia	126
Technical information	127
Product specifications	127
Print specifications	127
Physical specifications	127
Warning icons	127
Power consumption and electrical specifications	127
Acoustic emission specifications	128
Environmental specifications	128
Environmental product stewardship program	128
Protecting the environment	129
Safety data sheets	129
Ozone production	129
Power consumption	129
European Union Commission Regulation 1275/2008	129
Paper	130
Plastics	130
HP PageWide printing supplies	130
Paper use	130
Electronic hardware recycling	130
Material restrictions	130
Material restrictions	130
Battery disposal in Taiwan	131
California Perchlorate Material Notice	131
European Union Battery Directive	131
Battery notice for Brazil	131
Chemical substances	131
EPEAT	131
Disposal of waste equipment by users	132
Waste disposal for Brazil	132
The Table of Hazardous Substances/Elements and their Content (China)	132
Restriction of hazardous substance (India)	133
Declaration of the Presence Condition of the Restricted Substances Marking (Taiwan)	134
Restriction on hazardous substances statement (Turkey)	135
Restriction on hazardous substances statement (Ukraine)	135
China energy label for printer, fax, and copier	135
Regulatory information	136
Regulatory notices	136
Regulatory model identification number	136
FCC statement	136
VCCI (Class B) compliance statement for users in Japan	137
Power cord instructions	137
Notice to users in Japan about the power cord	137
Notice to users in Korea	137
Noise emission statement for Germany	137
European Union Regulatory Notice	138
Products with wireless functionality	138
Models with fax capability only	138
Visual display workplaces statement for Germany	138
Additional statements for wireless products	139
Exposure to radio frequency radiation	139
Notice to users in Brazil	139
Notice to users in Canada	139
Notice to users in Canada (5 GHz)	140
Notice to users in Serbia (5 GHz)	140
Notice to users in Taiwan (5 GHz)	140
Notice to users in Taiwan	140
Notice to users in Mexico	141
Notice to users in Japan	141
Notice to users in Korea	141

Match case Limit results 1 per page

Open the HP Printer Assistant. For more information, see

Open the HP Printer Assistant

Click the

Tools

tab.

Click

Update IP Address

to open a utility that reports the known (“previous”) IP address for

the product and allows you to change the IP address, if necessary.

If the IP address is correct, delete the product entry from the list of installed printers, and then add it

again.

The computer is unable to communicate with the product

Test network communication by pinging the product:

Open a command-line prompt on your computer. For Windows, click

Start

, click

Run

, and then

type

cmd

Type

ping

followed by the IP address for your product.

If the window displays round-trip times, both the network and device are working.

If the ping command failed, verify that the network router, hubs, or switches are on, and then verify that

the network settings, the product, and the computer are all conﬁgured for the same network.

The product is using incorrect link and duplex settings for the network

HP recommends leaving this setting in automatic mode (the default setting). If you change these settings,

you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct printer driver.

The computer or workstation might be set up incorrectly

Check the network drivers, printer drivers, and the network redirection.

Verify that the operating system is conﬁgured correctly.

The product is disabled, or other network settings are incorrect

Review the conﬁguration page to check the status of the network protocol. Enable it if necessary.

Reconﬁgure the network settings if necessary.

Wireless network issues

HP Print and Scan Doctor

The

HP Print and Scan Doctor

is a utility that will try to diagnose and ﬁx the issue automatically.

NOTE:

This utility is available only for Windows operating systems.

Use an HP online

troubleshooting wizard.

●

Troubleshoot your wireless problem

, whether your printer has never been connected or it was

connected and is no longer working.

●

Troubleshoot a

ﬁrewall

or antivirus issue

, if you suspect that it is preventing your computer from

connecting to the printer.

NOTE:

The

HP Print and Scan Doctor

and the HP online troubleshooting wizards may not be available in all

languages.

100

Chapter 7

Solve problems

ENWW