HP PageWide Managed P75050 User Guide - Page 115

Product software issues (OS X), A print job was not sent to the product that you wanted

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Problem Solution 1. Click Start. 2. Click Devices and Printers. 3. Right-click the product driver icon, and then select Printer properties. 4. Click the Ports tab, and then click Configure Port. 5. Verify the IP address, and then click OK or Cancel. 6. If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP address. - Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, and Windows 7, installed using the fully featured installer: 1. Click Start. 2. Click All Programs. 3. Click HP. 4. Click your product. 5. Click Update IP Address to open a utility that reports the known ("previous") IP address for the product and allows you to change the IP address, if necessary. NOTE: ● You can also update the IP address from the Tools tab in the HP Printer Assistant. ● For best results with Windows 8 or later, use the HP Printer Assistant to update the IP address. Product software issues (OS X) A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Printers list. You are using a generic printer driver when using a USB connection If you connected the USB cable before you installed the software, you might be using a generic printer driver instead of the driver for this product. 1. Delete the generic printer driver. 2. Reinstall the software from the product CD. Do not connect the USB cable until the software installation program prompts you. 3. If multiple printers are installed, make sure that you have selected the correct printer in the Format For pop-up menu in the Print dialog box. ENWW Product software issues (OS X) 103

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Problem
Solution
1.
Click
Start
.
2.
Click
Devices and Printers
.
3.
Right-click the product driver icon, and then select
Printer properties
.
4.
Click the
Ports
tab, and then click
Configure Port
.
5.
Verify the IP address, and then click
OK
or
Cancel
.
6.
If the IP Addresses are not the same, delete the driver, and reinstall the driver using the correct IP
address.
—
Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, and Windows 7
, installed
using the fully featured installer:
1.
Click
Start
.
2.
Click
All Programs
.
3.
Click
HP
.
4.
Click your product.
5.
Click
Update IP Address
to open a utility that reports the known (“previous”) IP address for the
product and allows you to change the IP address, if necessary.
NOTE:
●
You can also update the IP address from the
Tools
tab in the HP Printer Assistant.
●
For best results with Windows 8 or later, use the HP Printer Assistant to update the IP address.
Product software issues (OS X)
A print job was not sent to the product that you wanted
1.
Open the print queue and restart the print job.
2.
Another product with the same or similar name might have received your print job. Print a configuration
page to check the product name. Verify that the name on the configuration page matches the product
name in the Printers list.
You are using a generic printer driver when using a USB connection
If you connected the USB cable before you installed the software, you might be using a generic printer driver
instead of the driver for this product.
1.
Delete the generic printer driver.
2.
Reinstall the software from the product CD. Do not connect the USB cable until the software installation
program prompts you.
3.
If multiple printers are installed, make sure that you have selected the correct printer in the
Format For
pop-up menu in the
Print
dialog box.
ENWW
Product software issues (OS X)
103