HP PageWide Pro 477dw User Guide

HP PageWide Pro 477dw Manual

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  • HP PageWide Pro 477dw | User Guide - Page 1
    HP PageWide Pro MFP 477 series User Guide
  • HP PageWide Pro 477dw | User Guide - Page 2
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP PageWide Pro 477dw | User Guide - Page 3
    Control panel application folders ...11 Control panel shortcuts ...12 Help features ...12 Printer information ...13 Help animations ...13 Quiet Mode ...14 To turn Quiet Mode connect the product to a network 17 Supported network protocols 17 Connect the product using a wired network 17 ENWW iii
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    22 View or change network settings ...22 Set or change the product password 23 Manually configure TCP/IP parameters from the control panel 23 Link speed and duplex settings ...23 3 Printer management and services ...25 HP Embedded Web Server ...26 About the EWS ...26 About cookies ...26 Open the
  • HP PageWide Pro 477dw | User Guide - Page 5
    Security settings ...36 Firmware updates ...36 HP Printer Assistant in the printer software (Windows 36 Open the HP Printer Assistant ...36 Features Load the scanner ...53 Tips for selecting and using paper ...55 5 Cartridges ...56 HP PageWide cartridges ...57 HP policy on non-HP cartridges ...57
  • HP PageWide Pro 477dw | User Guide - Page 6
    job 67 Adjust the color options for a print job manually 67 Match colors to your computer screen 68 Control access to printer 71 To delete a job stored on the printer 71 Print from a USB device ...72 Print with NFC ...72 Print with HP ePrint ...72 Print off site by sending an email with the HP
  • HP PageWide Pro 477dw | User Guide - Page 7
    set up scan to a network folder 84 Set up scan to a network folder in the EWS 84 Set up scan to a network folder in the HP Printer Assistant 84 To scan to a network folder 84 Scan to a network folder from the control panel 84 Scan to a network folder from the
  • HP PageWide Pro 477dw | User Guide - Page 8
    Digital Fax settings in the EWS 94 To turn off HP Digital Fax 95 Fax programs, systems, and software 95 Supported fax programs 95 Supported phone services - analog 95 Alternate phone services - digital 95 DSL ...95 PBX ...95 ISDN ...96 VoIP ...96 Set fax settings ...96 Send-fax settings ...96
  • HP PageWide Pro 477dw | User Guide - Page 9
    fax using monitor dialing ...105 Send a fax using printer memory 105 Receive a fax ...106 Receive a fax manually ...106 Fax memory ...107 Reprint a fax ...107 ID Report ...111 View the Call History ...111 9 Solve problems ...112 Problem-solving checklist ...113 Check that the product power is on
  • HP PageWide Pro 477dw | User Guide - Page 10
    defaults ...116 Cleaning routines ...116 Clean the printhead ...117 Clean the scanner glass strip and platen 117 Clean the document feeder pick rollers and Non-HP cartridges installed 129 Printer Failure ...130 Problem with Print System 130 Problem with Printer Preparation 130 Problem with SETUP
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    HP cartridges 133 Use paper that meets HP specifications 133 Use the correct paper type setting in the printer driver printer driver that best meets your printing needs 134 Align the printhead ...135 Print a print-quality report 135 Scan issues ...135 Fax issues ...136 Fax troubleshooting
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    jam 143 Scanner error service 146 Sender receives a busy signal 146 A handset is connected to the product 146 A phone line splitter is being used 146 Cannot send or receive a fax on a PBX line 146 Solve general fax problems 149 Wireless network issues ...149 Wireless connectivity checklist
  • HP PageWide Pro 477dw | User Guide - Page 13
    , the product does not appear in the Print & Scan list after the driver is selected...153 You are using a generic printer driver when using a USB connection 154 10 Service and support ...155 Customer support ...156 HP limited warranty statement ...157 UK, Ireland, and Malta ...158 Austria, Belgium
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    Regulation 1275/2008 171 Paper ...171 HP PageWide printing supplies ...171 Plastics ...171 substance statement (India 174 China energy label for printer, fax, and copier 175 China SEPA Eco 176 VCCI statement (Japan) ...177 Power cord instructions ...177 Power cord statement (Japan) ...177 EMC
  • HP PageWide Pro 477dw | User Guide - Page 15
    Canadian telephone network 181 Australia wired fax statement 181 Notice to users of the German telephone network 181 Additional statements for wireless products 182 Exposure to radio frequency radiation 182 Notice to users in Brazil 182 Canadian statements ...182 Japan statement ...183 Notice
  • HP PageWide Pro 477dw | User Guide - Page 16
    xvi ENWW
  • HP PageWide Pro 477dw | User Guide - Page 17
    1 Product basics ● Product features ● Product views ● Power on and off ● Use the control panel ● Quiet Mode ENWW 1
  • HP PageWide Pro 477dw | User Guide - Page 18
    as the ● NFC-enabled (Near Field PageWide Pro MFP 477dn, and Communications); walkup includes the following: printing from smart phones ● Embedded wireless capability and tablets ● 802.11n 5GHz dual band ● Scan to smart phone support ● HP ePrint-send documents to the product email
  • HP PageWide Pro 477dw | User Guide - Page 19
    HP PageWide Pro MFP 477dn/dw series. Duplex printing saves the environment and saves you money. Save paper by printing two or more pages of a document side-by-side on one sheet of paper. Access this feature through the printer driver or strength. ● Online user guide that is compatible with text
  • HP PageWide Pro 477dw | User Guide - Page 20
    ● Cartridge door view Front left view Label 1 2 3 4 5 6 7 8 Description USB device connection port Cartridge door Tray 1 extension Tray 1 Power button Tray 2-main paper tray Control panel Scanner glass 4 Chapter 1 Product basics ENWW
  • HP PageWide Pro 477dw | User Guide - Page 21
    Front right view Label 1 2 3 4 5 6 7 8 Back view Description Automatic document feeder (ADF) cover Main output door ADF paper guides ADF loading area ADF output bin ADF output bin stop Main output bin stop Main output bin Label 1 2 3 4 ENWW Description Ethernet connection port Fax connection
  • HP PageWide Pro 477dw | User Guide - Page 22
    Label 5 6 Cartridge door view Description Left door Duplexer Label 1 2 3 Description Cartridge slots Product serial number and product number Cartridge part numbers 6 Chapter 1 Product basics ENWW
  • HP PageWide Pro 477dw | User Guide - Page 23
    Vac or 200-240 Vac and 50/60 Hz. 3. Press and release the power button on the front of the product. Manage power HP PageWide Pro MFP 477dn/dw series printers include power-management features that can help reduce power consumption and save energy. ● Sleep Mode puts the product in a reduced power
  • HP PageWide Pro 477dw | User Guide - Page 24
    on the front of the product to turn off your HP PageWide Pro MFP 477dn/dw series printer. A warning message appears on the control panel if you attempt to turn the product off when one or more cartridges are missing. NOTICE: To prevent print-quality problems, turn off the product by using the power
  • HP PageWide Pro 477dw | User Guide - Page 25
    indicator lights on the control panel of HP PageWide Pro MFP 477dn/dw series printers appear lit when their function is available, and are darkened if their function is not available. 1 Home button. Touch to view the control panel home screen. 2 Wireless network indicator. Solid blue when the
  • HP PageWide Pro 477dw | User Guide - Page 26
    Control panel home screen The control panel home screen displays a dashboard, application folders, and user-defined shortcuts to screens for performing tasks. 1 Dashboard. Dashboard icons show current product status and provide access to screens for changing product settings (see Control panel
  • HP PageWide Pro 477dw | User Guide - Page 27
    on a strip across the bottom of the control panel home screen. Touch a folder icon to view the application icons that it contains. Application folders for HP PageWide Pro MFP 477 series printers include: ● Copy ● Scan ● Print ● Fax ● Apps ENWW Use the control panel 11
  • HP PageWide Pro 477dw | User Guide - Page 28
    onto the red strip and then release it. Help features HP PageWide Pro MFP 477dn/dw series printers have built-in help that is accessible from the control to perform tasks or solve problems. To view these help features, touch on the printer control panel. ● Printer information ● Help animations 12
  • HP PageWide Pro 477dw | User Guide - Page 29
    HP PageWide Pro MFP 477dn/dw series printer: ● Model name and number ● Product serial number ● Product Service ID ● Current firmware animations that show how to perform tasks or solve problems. To select and view an available help animation: 1. On the printer control panel, touch . 2. Touch How To
  • HP PageWide Pro 477dw | User Guide - Page 30
    , use Quiet Mode. You can enable this mode from either the control panel or the HP Embedded Web Server (EWS). NOTE: Quiet Mode slows the printer speed. If it hinders productivity, you can turn the mode off. To turn Quiet Mode on or off from the control panel 1. Open the control
  • HP PageWide Pro 477dw | User Guide - Page 31
    2 Connect the product ● Connect the product to a computer or a network ● Use Wi-Fi Direct to connect a computer or device to the product ● Install HP printer software for a wireless product already on the network ● Open the printer software (Windows) ● Manage network settings ENWW 15
  • HP PageWide Pro 477dw | User Guide - Page 32
    . This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using a printer software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer, and follow the onscreen instructions. NOTE: If you are installing on a Mac, click About HP
  • HP PageWide Pro 477dw | User Guide - Page 33
    product supports connection to either a wired or a wireless network. Supported network protocols HP PageWide Pro MFP 477 products support wireless network using the Wireless Setup Wizard ● To connect the product to a wireless network using WPS ● To connect the product to a wireless network manually
  • HP PageWide Pro 477dw | User Guide - Page 34
    .11b/g/n network that includes a WPS-enabled wireless router or access point. NOTE: The printer supports only connections using 2.4GHz. ● A computer connected to the wireless network that you intend to connect the printer to. Be sure you have installed the HP printer software on the computer. If you
  • HP PageWide Pro 477dw | User Guide - Page 35
    product's MAC address. The product name is HP PageWide Pro MFP 477dw. 1. From a wireless enabled product, connect to the setup network for HP Embedded Web Server (EWS) using the following IP address. ● 192.168.223.1 3. Find the Wireless Setup Wizard in the EWS and follow the instructions to manually
  • HP PageWide Pro 477dw | User Guide - Page 36
    have installed the printer software from 123.hp.com/ pagewide (recommended) or from the HP software CD provided with the printer. If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct first and then install the printer software. Select Wireless when prompted by
  • HP PageWide Pro 477dw | User Guide - Page 37
    or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown such as DIRECT-**-HP PageWide XXXX (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). Enter the Wi-Fi Direct password when prompted. NOTE: To find the
  • HP PageWide Pro 477dw | User Guide - Page 38
    panel dashboard, touch ). 2. install the printer software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer. 3. Follow the onscreen instructions. 4. When prompted, select Wireless - Connect the printer to your wireless network and internet, and then click
  • HP PageWide Pro 477dw | User Guide - Page 39
    bar of a web browser to open the HP Embedded Web Server. 3. Click the Network , and then touch IP Settings. 5. Touch Manual, and then touch IP Address. 6. Using networks. It does not apply to wireless networks. The link speed and communication printer control panel. ENWW Manage network settings 23
  • HP PageWide Pro 477dw | User Guide - Page 40
    NOTE: ● The setting must match with the network product to which you are connecting (a network hub, switch, gateway, router, or computer). ● Making changes to these settings causes the product to turn off and then on. Make changes only when the product is idle. 1. Open the control panel dashboard (
  • HP PageWide Pro 477dw | User Guide - Page 41
    3 Printer management and services ● HP Embedded Web Server ● Web Services ● HP Web Jetadmin software ● Product security features ● HP Printer Assistant in the printer software (Windows) ● HP Utility (OS X) ● AirPrint™ (OS X) ENWW 25
  • HP PageWide Pro 477dw | User Guide - Page 42
    a web browser. The EWS resides on a hardware device (such as an HP printer) or in firmware, rather than as software that is loaded on a network server. The advantage preferences) are stored on the computer until you clear them manually. IMPORTANT: The cookies that the EWS stores on your computer
  • HP PageWide Pro 477dw | User Guide - Page 43
    HP Printer Assistant. ● In OS X, use HP Utility or click System Preferences > Printers & Scanners > HP PageWide Pro MFP 477 > Options & Supplies > General > Show Printer tab to access frequently used items from the Scan, Fax, Web Services, Network, Tools, and Settings tabs. The Home tab includes the
  • HP PageWide Pro 477dw | User Guide - Page 44
    printer without connecting to a wireless network Set up AirPrint™ for printing from Apple-supported products View information about the printer, such as product serial number, service ID, firmware anyone with access to the printer to scan whatever is on the scanner glass NOTE: Settings for this
  • HP PageWide Pro 477dw | User Guide - Page 45
    Speed-dial Fax Forwarding Junk Fax Blocker Information HP Digital Fax Description Configure the printer's fax feature Change the header name/fax Web Services tab Use the Web Services tab to configure and enable HP Web Services for this product. You must enable HP Web Services to use the HP ePrint
  • HP PageWide Pro 477dw | User Guide - Page 46
    Reports Utilities Backup and Restore Printer Restart Printer Updates Description ● Printer Information: View information about the printer, such as product serial number, service ID, firmware version, and total page count ● Cartridge Level Gauge: Review cartridge level status ● Cartridge Settings
  • HP PageWide Pro 477dw | User Guide - Page 47
    the Internet (either using an Ethernet cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable. HP ePrint HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple
  • HP PageWide Pro 477dw | User Guide - Page 48
    the person who set up the network. 5. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. Use Web Services ● HP ePrint ● Print apps HP ePrint To use HP ePrint, do the following: ● Be sure you have
  • HP PageWide Pro 477dw | User Guide - Page 49
    2. On the control panel dashboard, touch . 3. Touch Web Services Setup, and then touch Print Info Page. The printer prints an information page that contains the printer code and instructions on how to customize the email address. To turn off HP ePrint from the control panel 1. Open the control panel
  • HP PageWide Pro 477dw | User Guide - Page 50
    updates are periodically made available to provide support for specific product features. Visit the HP Web Jetadmin website, and click Download now. Product security features ● Security statements ● Firewall ● Security settings ● Firmware updates 34 Chapter 3 Printer management and services ENWW
  • HP PageWide Pro 477dw | User Guide - Page 51
    services in enterprise networks. This protocol can be enabled or disabled. Line Printer Daemon (LPD) refers to the protocol and programs associated with line-printer spooling services enabled or disabled. The product supports raw IP printing through TCP Port 9100. This HP-propriety TCP/IP port on the
  • HP PageWide Pro 477dw | User Guide - Page 52
    the EWS administrator guide (English only). Firmware updates The printer firmware can be automatically updated. On the Tools tab of the Embedded Web Server, click Printer Updates, Firmware Updates, and then Install updates automatically. HP recommends using this option. HP Printer Assistant in the
  • HP PageWide Pro 477dw | User Guide - Page 53
    , and fax utilities. This tab includes the following items. Item Description Print ● Connect Printer to the Web: Click to open the HP website and get new content and solutions for your HP web-connected printer ● Set Preferences: Click to open your Printing Preferences dialog box to view and
  • HP PageWide Pro 477dw | User Guide - Page 54
    to set and maintain the printer driver and software and to diagnose and resolve printing, scanning, and connectivity problems. Estimated Levels tab Use the Estimated Levels tab to review cartridge levels and to order new cartridges, if needed. HP Utility (OS X) HP Utility contains tools to configure
  • HP PageWide Pro 477dw | User Guide - Page 55
    4 Paper and print media ● Understand paper use ● Supported media sizes ● Supported paper types and tray capacity ● Configure trays ● Load media ● Tips for selecting and using paper ENWW 39
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    problems for the product, requiring repair. This repair is not covered by the HP warranty or service agreements. Use the following guidelines to obtain satisfactory results when using special paper or print media. Set the paper type and size in the printer driver for use in HP PageWide products. ●
  • HP PageWide Pro 477dw | User Guide - Page 57
    media sizes For best results, use the appropriate paper and media sizes: ● Supported paper and print media sizes ● Supported envelope sizes ● Supported card and label sizes ● Supported photo media sizes Supported paper and print media sizes Size Letter Oficio 8.5 x 13 Oficio 216x340 mm Legal
  • HP PageWide Pro 477dw | User Guide - Page 58
    9.8 inches) 114 x 162 mm (4.5 x 6.4 inches) 98.4 x 190.5 mm (3.875 x 7.5 inches) 120 x 235 mm (4.7 x 9.3 inches) 90 x 205 mm (3.5 x 8.1 inches) Tray 1 Tray 2 Supported card and label sizes Size 3x5 4x6 5x8 A6 Japanese Postcard Double Japan Postcard Rotated Labels (Letter and A4) Dimensions (76
  • HP PageWide Pro 477dw | User Guide - Page 59
    to 47 lb) Up to 50 sheets ● Unspecified and Plain ● HP EcoFFICIENT ● Letterhead ● Preprinted ● Prepunched ● Light 60-74g ● Intermediate 85-95g ● Mid- top edge toward the printer Side to be printed on facedown Side to be printed on facedown ENWW Supported paper types and tray capacity 43
  • HP PageWide Pro 477dw | User Guide - Page 60
    Up to 220 g/m2 (58 lb) Up to 100 sheets ● HP Brochure Glossy 180g ● Cardstock 176-220g ● HP Cover Matte 200g ● HP Advanced Photo Papers ● Envelope Up to 30 envelopes or labels. ● Heavy Envelope ● Labels NOTE: Tray 3 does not support envelope printing. 1 Capacity can vary depending on paper
  • HP PageWide Pro 477dw | User Guide - Page 61
    Load envelopes ● Load letterhead or preprinted forms ● Load the automatic document feeder ● Load the scanner Load Tray 1 Tray 1 is the multipurpose tray at the left side of the product. the top edge toward the printer. For ALM orientation, see Load letterhead or preprinted forms. 1. Open Tray 1. ENWW
  • HP PageWide Pro 477dw | User Guide - Page 62
    , and then load the paper stack into Tray 1. 4. Close the paper guides against the loaded media. Load Tray 2 Tray 2 is the default (main) paper tray at the front of the product. NOTE: If you are not using
  • HP PageWide Pro 477dw | User Guide - Page 63
    . 3. Place the paper in the tray and make sure that it is flat at all four corners. Close the length and width paper guides against the loaded media. 4. Push down on the paper to make sure that the stack is below the paper limit tabs on the side of
  • HP PageWide Pro 477dw | User Guide - Page 64
    of the tray. For ALM orientation, see Load letterhead or preprinted forms. 1. Pull the tray out of the product. 2. Open the paper length and width guides completely. 3. Place the paper in the tray and make sure that it is flat at all four corners. Close the length and width paper
  • HP PageWide Pro 477dw | User Guide - Page 65
    4. Push down on the paper to make sure that the stack is below the paper limit tabs on the front and the side of the tray. 5. Put the tray into the product. Load envelopes You can load envelopes into Tray 1 or Tray 2. To load envelopes into Tray 1 1. Open Tray 1. 2. Pull out the Tray 1 extension.
  • HP PageWide Pro 477dw | User Guide - Page 66
    3. Place envelopes in Tray 1 face-down, with the top of the envelope oriented toward the front of the printer. 4. Close the paper guides. To load envelopes into Tray 2 1. Pull the tray out of the product. 2. Stack envelopes face-up, with the top of the envelopes oriented toward the
  • HP PageWide Pro 477dw | User Guide - Page 67
    duplex modes without reorienting the paper. NOTE: With ALM enabled, you must select Letterhead, Preprinted, or Prepunched as the paper type in the Printer Properties dialog box. To enable or disable ALM from the control panel 1. Open the control panel dashboard (swipe the dashboard tab at the top
  • HP PageWide Pro 477dw | User Guide - Page 68
    (ADF), make sure that your documents contain no staples, paper clips, tape, or similar items that can damage the product. 1. Open the ADF paper guides. 2. For longer documents, pull the ADF loading area extension outward if necessary. 3. Place the documents to be copied in the ADF loading area face
  • HP PageWide Pro 477dw | User Guide - Page 69
    the ADF cover. A Document Loaded message appears on the printer control panel. 5. Close the paper guides securely against the loaded documents. Load the scanner 1. Open the scanner lid. 2. Use the media mark at the back-left of the scanner glass to orient the original document. ENWW Load media 53
  • HP PageWide Pro 477dw | User Guide - Page 70
    3. Place the original face down on the scanner glass. 4. Close the scanner lid. 54 Chapter 4 Paper and print media ENWW
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    the input tray or document feeder. ● Do not overload the tray or document feeder. ● To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the tray or document feeder: ◦ Multipart forms ◦ Media that is damaged, curled, or wrinkled ◦ Media with cutouts
  • HP PageWide Pro 477dw | User Guide - Page 72
    5 Cartridges ● HP PageWide cartridges ● Manage cartridges ● Replace cartridges ● Tips for working with cartridges 56 Chapter 5 Cartridges ENWW
  • HP PageWide Pro 477dw | User Guide - Page 73
    warranty does not cover non-HP cartridges or cartridges with non-HP contents. ● HP's printer warranty does not cover repairs or service due to use of non-HP cartridges or cartridges with non-HP contents. NOTE: ● This printer is not designed to use continuous ink systems. To resume printing, remove
  • HP PageWide Pro 477dw | User Guide - Page 74
    without replacing the cartridge, the product will shut down before any print problems occur. Check the estimated cartridge levels You can check the estimated cartridge levels from the printer control panel or from the printer software. To check the cartridge levels from the control panel 1. Open the
  • HP PageWide Pro 477dw | User Guide - Page 75
    in a number of different ways, including in the initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which keeps the cartridges printing smoothly. Some residual ink is left in the cartridge after it is used. For more information, visit the
  • HP PageWide Pro 477dw | User Guide - Page 76
    (M), cyan (C), and black (K). NOTICE: ● To prevent print-quality problems, HP recommends replacing any missing cartridges with genuine HP cartridges as soon as possible. For more information, see Order cartridges. ● Never turn off the printer if any cartridges are missing. 1. Open the cartridge door
  • HP PageWide Pro 477dw | User Guide - Page 77
    4. Do not touch the metal contacts on the cartridge. Fingerprints on the contacts can cause connection errors. 5. Insert the new cartridge into its slot. 6. Close the cartridge door. ENWW Replace cartridges 61
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    Tips for working with cartridges Use the following tips to work with cartridges: ● To prevent print-quality problems, do the following: ◦ Always turn the printer off using the power button on the front, and wait until the power button light goes out. ◦ Make sure that all the cartridge slots are
  • HP PageWide Pro 477dw | User Guide - Page 79
    6 Print ● Print from a computer ● Print from the control panel ● Print with NFC ● Print with HP ePrint ● Print with AirPrint (OS X) ● Tips for print success ENWW 63
  • HP PageWide Pro 477dw | User Guide - Page 80
    Letter, Envelope #10, and Japanese Envelope Chou #3 ● Paper source: Includes Printer Auto Select, Manual Feed, Tray 1, and Tray 2 ● Paper type: Includes Plain, Letterhead, Preprinted, Envelope, HP Advanced Photo Papers, HP Brochure Matte 180g, and Labels NOTE: If Alternative Letterhead Mode (ALM) is
  • HP PageWide Pro 477dw | User Guide - Page 81
    (default): Prints a job without storing it on the printer For information about the other settings, see Print using job following: ● Print in Grayscale: Print in black ink only, or high-quality grayscale (which uses the X) These instructions apply to printing on various media including the following. ENWW
  • HP PageWide Pro 477dw | User Guide - Page 82
    ● Brochures ● Labels To print from a computer (OS X) 1. Load the supported media in the correct tray. For more information, see Supported media sizes. 2. On the File menu in the software program, click Print. 3. Make sure your printer is selected. 4. In the Presets menu, select a printing preset if
  • HP PageWide Pro 477dw | User Guide - Page 83
    . ● None: No color theme is used. Adjust the color options for a print job manually Use the printer driver software to clear default color settings and adjust settings manually. Use the built-in help in the driver software to understand how each setting affects print output. 1. On the File menu in
  • HP PageWide Pro 477dw | User Guide - Page 84
    ink onto adjacent areas of color on the printed page. Decreasing the spread works best for jobs printed on plain paper. NOTE: Changing color settings manually can affect output. HP Software programs ● Printer drivers ● Computer operating systems ● Monitors ● Video cards and drivers ● Operating
  • HP PageWide Pro 477dw | User Guide - Page 85
    groups and applications. For more information, visit the HP Universal Print Driver website. The HP Embedded Web Server also allows you to disable color 10: Click Settings, click Devices, and then click Printers and Scanners. ● Windows 8, 8.1: Click Control Panel, click Hardware and Sound, and
  • HP PageWide Pro 477dw | User Guide - Page 86
    ◦ Windows 10: Click Settings, click Devices, and then click Printers and Scanners. ◦ Windows 8, 8.1: Click Control Panel, click Hardware and Sound, and then click Devices and Printers. ◦ Windows 7: Click Devices and Printers. 2. Make sure your printer is selected. 3. Continue to the Job Storage tab
  • HP PageWide Pro 477dw | User Guide - Page 87
    pop-up menu below Presets, select Job Storage. ● For all print jobs: From the Copies & Pages pop-up menu, select Job Storage. 2. Make sure your printer is selected. 3. From the Mode pop-up menu, select one of the following options: ● Quick Copy: Prints the requested number of copies of the job
  • HP PageWide Pro 477dw | User Guide - Page 88
    instructions HP ePrint are enabled on the printer. For more information, see HP Embedded Web Server. Print off site by sending an email with the HP ePrint app If you are on the road, you can print a document by sending an email with the HP ePrint app to your HP ePrintenabled printer. See Web Services
  • HP PageWide Pro 477dw | User Guide - Page 89
    , you might be directed to the HP Mobile Printing site in another country/region or language. ● Load paper that matches the paper settings of the printer. To re-enable AirPrint AirPrint is enabled, by default. If it becomes disabled, you can use the following instructions to enable it again. 1. Open
  • HP PageWide Pro 477dw | User Guide - Page 90
    for more information. ● Use Original HP cartridges. Original HP cartridges are designed and tested with HP printers and papers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP cartridges. Product service or repairs required as
  • HP PageWide Pro 477dw | User Guide - Page 91
    Properties dialog box. ● On the Color or Finishing tab of the printer driver, set the following options as needed: ◦ Print in Grayscale: Allows you to print a black-and-white document using only the black cartridge. Click Black Ink Only, and then click OK . ◦ Pages per sheet: Helps you specify
  • HP PageWide Pro 477dw | User Guide - Page 92
    7 Copy and scan ● Copy ● Scan ● Tips for copy and scan success 76 Chapter 7 Copy and scan ENWW
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    down on the scanner glass or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the the paper onto which you want to copy into a tray. For more information, see Supported media sizes. 2. On the control panel, touch the Copy application folder. 3. In
  • HP PageWide Pro 477dw | User Guide - Page 94
    prints both images on a single page. 1. Load the ID card onto the scanner glass. Orient the card using the media mark at the back-left of the scanner glass. For more information, see Load the scanner. 2. Close the scanner lid. 3. On the control panel, touch the Copy application folder. 4. In the
  • HP PageWide Pro 477dw | User Guide - Page 95
    , picture-side down at the upper-left corner of the glass, and close the scanner lid. For more information, see Load the scanner. 2. On the control panel, touch the Copy application folder. 3. In the display, touch the Document icon. 4. Touch to view the Copy Settings menu. 5. Touch Enhancements
  • HP PageWide Pro 477dw | User Guide - Page 96
    of the glass to orient the document. For more information, see Load the scanner. 3. On the control panel, touch the Copy application folder. 4. In Cancel a copy job ● If a copying job is in progress, touch on the printer control panel at any time to cancel the job. ● If the originals for the job
  • HP PageWide Pro 477dw | User Guide - Page 97
    . NOTE: You can use the HP printer software to scan documents into editable text. For more information, see Scan documents as editable text. To set up scan to computer The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature has been disabled
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    touch Next, and then touch one of the following: ● Using the HP Software Installed on a Computer: Follow the onscreen instructions for setting up the scan-to-email feature in the printer software. ● Using a Web Browser: Follow the onscreen instructions for setting up the scan-to-email feature in the
  • HP PageWide Pro 477dw | User Guide - Page 99
    feeder. For more information, see Load the scanner or Load the automatic document feeder. 2. Double-click the printer icon on the desktop and then click Scan a Document or Photo. 3. Select the type of scan you want, and click Scan and follow the onscreen instructions. NOTE: ● Click the More link in
  • HP PageWide Pro 477dw | User Guide - Page 100
    more information, see Open the HP Printer Assistant. 2. On the Scan tab, click Scan to Network Folder Wizard and follow the onscreen instructions. To scan to a network folder Scan to a network folder from the control panel 1. Load your original print-side down on the scanner glass or print-side up
  • HP PageWide Pro 477dw | User Guide - Page 101
    the Scan dialog box to review and modify settings for any scanner glass or print-side up in the automatic document feeder. For more information, see Load the scanner Scan. Scan using HP scanning software Follow the instructions for your operating system. NOTE: Use the HP software to scan documents
  • HP PageWide Pro 477dw | User Guide - Page 102
    up in the automatic document feeder. For more information, see Load the scanner or Load the automatic document feeder. 2. Open HP Easy Scan. This is located in the HP folder of the Applications folder. 3. Follow the onscreen instructions to complete the scan. Scan using other software The product is
  • HP PageWide Pro 477dw | User Guide - Page 103
    using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original onto the scanner glass. For more information, see Load the scanner. 2. Open the EWS. For more information, see Open the EWS. 3. Click the Scan tab. 4. Click
  • HP PageWide Pro 477dw | User Guide - Page 104
    or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the automatic document feeder. 2. Open the printer software. For more information, see Open the printer software (Windows). 3. Select Save as Editable Text (OCR), and click Scan. NOTE: ● Click the
  • HP PageWide Pro 477dw | User Guide - Page 105
    glass or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the automatic document feeder. 2. Double-click the HP Scan icon. This icon is located in the HP folder in the Applications folder at the top level of the hard disk. 3. Click the Scan button
  • HP PageWide Pro 477dw | User Guide - Page 106
    . ● Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as part of the image. ● type, scan resolution, or file type, and so on, start scan from the printer software. ● To avoid incorrect or missing scanned text, make sure the brightness is set
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    8 Fax ● Set up fax ● Set fax settings ● Send a fax ● Receive a fax ● Use the phone book ● Use reports ENWW 91
  • HP PageWide Pro 477dw | User Guide - Page 108
    to the telephone jack on the wall. The product is an analog device. HP recommends using the product on a dedicated analog telephone line. If you are using digital settings correctly. For more information, contact your digital service provider. NOTE: Some countries/regions might require an adapter
  • HP PageWide Pro 477dw | User Guide - Page 109
    fax settings using the HP Digital Fax Setup Wizard HP Digital Fax Setup Wizard. 1. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant. 2. Click the Fax tab, and then click Digital Fax Setup Wizard. 3. Follow the onscreen instructions be printed. HP Digital Fax
  • HP PageWide Pro 477dw | User Guide - Page 110
    and click Digital Fax Setup Wizard. 3. Follow the onscreen instructions. Set up HP Digital Fax (OS X) 1. Open HP Utility. For more information, see Open HP Utility. 2. Select the printer. 3. Click Digital Fax Archive in the Fax Settings section. Set up HP Digital Fax in the EWS 1. Open the EWS. For
  • HP PageWide Pro 477dw | User Guide - Page 111
    the computer, use the modem that is already connected to the computer; it will not function through the product modem. Supported phone services - analog The HP PageWide Pro product is an analog device that is not compatible with all digital phone environments (unless a digital-to-analog converter is
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    it might be necessary to contact the ISDN provider for assistance. HP does not guarantee that the product will be compatible with ISDN digital machines unless the provider explicitly states that it supports fax over IP services. If the product experiences problems getting a fax to work on a VoIP
  • HP PageWide Pro 477dw | User Guide - Page 113
    get a telephone line outside of your company telephone system. While this setting is active, you can dial a fax number without the dial prefix by using manual dial. 1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or touch the dashboard area on the home
  • HP PageWide Pro 477dw | User Guide - Page 114
    Setup, and then touch Preferences. 4. Touch Auto Redial, and then touch Connection Problem Redial and turn it on. Set the light/dark setting This setting affects In the display, touch the Send Now icon, and follow the onscreen instructions. 3. On the keypad, touch . 4. Touch Lighter/Darker, and then
  • HP PageWide Pro 477dw | User Guide - Page 115
    2. In the display, touch the Send Now icon, and follow the onscreen instructions. 3. On the keypad, touch . 4. Touch Resolution, and then touch Several business and personal fax cover-page templates are available in the HP Digital Fax software program. NOTE: You cannot alter cover-sheet templates
  • HP PageWide Pro 477dw | User Guide - Page 116
    or unblock fax numbers NOTE: Faxing blocking is only supported where the caller ID feature is supported. If you do not want to receive faxes from only fax calls) One line with two separate numbers and a ring-pattern service Recommended rings-to-answer setting Set to a number of rings within the
  • HP PageWide Pro 477dw | User Guide - Page 117
    to answer the correct ring pattern. Not all countries/regions support unique ring patterns. Contact the telephone company to determine if this service is available in your country/region. NOTE: If you do not have ring-pattern service and you change the ring-pattern settings to something other than
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    speed dials and group-dial entries ● Send a standard fax from the computer ● Send a fax from the software ● Send a fax using monitor dialing ● Send a fax using printer memory 102 Chapter 8 Fax ENWW
  • HP PageWide Pro 477dw | User Guide - Page 119
    to a working telephone line and that the fax function is set up and functioning correctly. To use this feature, you must install the printer software using the installation program from 123.hp.com/ pagewide (recommended) or from the HP software CD provided with the printer. ENWW Send a fax 103
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    as a black or color fax), and then click Send Fax. The printer begins dialing the fax number and faxing the document. To send a fax from the software The following information provides basic instructions for sending faxes by using the software that came with supports. 104 Chapter 8 Fax ENWW
  • HP PageWide Pro 477dw | User Guide - Page 121
    a fax from the software 1. Open the HP Printer Assistant. For more information, see Open the HP Printer Assistant. 2. On the Print, Scan & Fax tab, click the Fax tab. 3. Click the Send a Fax icon to open the fax software. 4. Load your original print-side down on the scanner glass or print-side up in
  • HP PageWide Pro 477dw | User Guide - Page 122
    print-side down on the scanner glass or print-side up in the automatic document feeder. For more information, see Load the scanner or Load the automatic onscreen instructions. 5. Use the keypad to enter the fax number or select it from the phone book. 6. Touch Black or Color. The printer scans the
  • HP PageWide Pro 477dw | User Guide - Page 123
    number to allow you to answer the incoming call before the printer answers. ● Turn off the Auto Answer setting so that the printer does not automatically answer incoming calls. 4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. When you
  • HP PageWide Pro 477dw | User Guide - Page 124
    display, touch the Send Now icon, and follow the onscreen instructions. 3. On the keypad, touch , and then touch . manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem
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    NOTE: ● If the reports are not legible, you can check the estimated cartridge levels from the control panel or the HP software. For more information, see Check the estimated cartridge levels. ● Cartridge-level alerts and indicators provide estimates for planning purposes only. When you receive a low
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    Fax confirmation with image. Print fax error reports You can configure the printer so that it automatically prints a report when there is an error during can print a log of faxes that have been received and sent by the printer. 1. Open the control panel dashboard (swipe the dashboard tab at the top
  • HP PageWide Pro 477dw | User Guide - Page 127
    Fax Reports. 4. Touch Caller ID Report, and then touch Print. View the Call History You can view a list of all the calls placed from the printer. NOTE: You cannot print the call history. 1. On the control panel, touch the Fax application folder. 2. In the display, touch the Fax Setup icon. 3. On
  • HP PageWide Pro 477dw | User Guide - Page 128
    9 Solve problems ● Problem-solving checklist ● Information pages ● Factory-set defaults ● Cleaning routines ● Jams and paper-feed issues ● Cartridge issues ● Printing issues ● Scan issues ● Fax issues ● Connectivity issues ● Wireless network issues ● Product software issues (Windows) ● Product
  • HP PageWide Pro 477dw | User Guide - Page 129
    checklist Follow these steps when trying to solve a problem with the product. ● Check that the product power the home screen). 2. On the control panel dashboard, touch . 3. Touch Reports , and then touch Printer Status Report to print a test page. 4. If the report does not print, make sure paper
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    the Printer Status page onto the scanner glass and make Review and reset the product fax settings. Try sending a print job from a computer 1. Use a word-processing program to send a print job to the product. 2. If the job does not print, make sure you selected the correct printer driver problems ENWW
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    problems with the product. NOTE: If the product language was not correctly set during installation, you can set the language manually so the information pages print in one of the supported the report that you want to print. Menu Item Printer Status Report Print Quality Report Web Access Test Report
  • HP PageWide Pro 477dw | User Guide - Page 132
    ● Network statistics ● Wireless network configuration (wireless models only) Prints fax operation, either sent or received. ● Fax Logs: The fax service log prints out the last 40 entries in the fax log. control panel dashboard, touch . 3. Touch Printer Maintenance, and then touch Restore. 4. Touch
  • HP PageWide Pro 477dw | User Guide - Page 133
    services itself, running cleaning routines that can correct most of these problems. For problems that the product cannot automatically solve, use the following routine to clean the printhead. NOTE: This routine uses ink product. 2. Open the scanner lid. 3. Clean the scanner glass and the white
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    the document feeder pick rollers and separation pad If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document feeder rollers and separation pad. pour or spray water directly onto the touch screen. 118 Chapter 9 Solve problems ENWW
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    problems to acknowledge a prompt to feed the paper manually through Tray 1, the multipurpose tray on guides with the paper-size markings in the bottom of the tray. 6. Print from another tray. Prevent paper jams To reduce the number of paper jams, try these solutions. 1. Use only paper that meets HP
  • HP PageWide Pro 477dw | User Guide - Page 136
    Adjust the guides so they are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use Tray 1, the multipurpose tray on the left side of the printer, and then feed sheets manually one
  • HP PageWide Pro 477dw | User Guide - Page 137
    6 Tray 1 7 Left door Traces of ink might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. Clear jams from the document feeder 1. Open the document feeder cover. 2. Lift the document feeder roller
  • HP PageWide Pro 477dw | User Guide - Page 138
    4. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out. Clear jams in Tray 1 (multipurpose tray) ▲ If the jammed Clear jams in Tray 2 1. Open Tray 2 by pulling it out and releasing the latch at the rear left of the tray. 122 Chapter 9 Solve problems ENWW
  • HP PageWide Pro 477dw | User Guide - Page 139
    2. Remove the jammed sheet by pulling it to the right and then out of the product. 3. Close Tray 2. NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in optional Tray 3 1. Open Tray 3. ENWW Jams and paper-feed issues 123
  • HP PageWide Pro 477dw | User Guide - Page 140
    with even pressure on both sides. Avoid pushing on one side only. Clear jams in the left door 1. Open the left door. 124 Chapter 9 Solve problems ENWW
  • HP PageWide Pro 477dw | User Guide - Page 141
    2. Gently remove any visible paper from the rollers and delivery area. NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing. Do not use sharp objects to remove fragments. 3. Close the left door. Clear jams in the output bin 1. Look for jammed paper in the
  • HP PageWide Pro 477dw | User Guide - Page 142
    to prevent spills. NOTICE: When pulling out the duplexer, avoid making direct contact with the black cylinder to prevent ink smear on skin or clothes. 3. Lower the platen by pressing down on the green tab. This will cause the if it does not feed. Remove the sheet. 126 Chapter 9 Solve problems ENWW
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    . NOTE: If you replace a non-HP cartridge with a genuine HP cartridge, the printhead may still contain nonHP ink until the printhead is depleted of that ink and is supplied with ink from the newly installed, genuine HP cartridge. Until the non-HP ink is depleted, print quality will be affected
  • HP PageWide Pro 477dw | User Guide - Page 144
    [color] cartridge installed Description The original HP ink in this cartridge has been depleted. Recommended action to continue printing or replace with genuine HP cartridge. Do not use SETUP cartridges SETUP cartridges. Genuine HP cartridge installed Description A genuine HP cartridge was installed
  • HP PageWide Pro 477dw | User Guide - Page 145
    might not be making a connection to the printer. ● The cartridge is not compatible with your printer. Recommended action ● Carefully clean the contacts action Install or replace the indicated color cartridge. Non-HP cartridges installed Description No action necessary, this is a notification
  • HP PageWide Pro 477dw | User Guide - Page 146
    missing, damaged, incompatible, or inserted into the wrong slot in the printer. Recommended action Printing functionality is disabled. Visit the HP Customer Support website. Problem with Printer Preparation Description The printer clock has failed and cartridge preparation may not be complete. The
  • HP PageWide Pro 477dw | User Guide - Page 147
    network router, hub, or switch is turned on and that it is working correctly. 4. Install the HP software from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer. Using generic printer drivers can cause delays clearing jobs from the print queue. 5. From the list of
  • HP PageWide Pro 477dw | User Guide - Page 148
    . For a list of specifications, visit HP Customer Support . ● If the paper type setting is not correct for the type of paper you are using, change the setting to the correct paper type. ● If your computer or the product is connected to a wireless problems ENWW
  • HP PageWide Pro 477dw | User Guide - Page 149
    print quality You can prevent most print-quality problems by following these guidelines. ● Check for genuine HP cartridges ● Use paper that meets HP specifications ● Use the correct paper type setting in the printer driver ● Use the printer driver that best meets your printing needs ● Align the
  • HP PageWide Pro 477dw | User Guide - Page 150
    with the ColorLok® logo for this product. For details, visit the HP print permanence website. Use the correct paper type setting in the printer driver Check the paper type setting if you are having any of the following problems: ● Ink smears on the printed pages. ● Repeated marks occur on the
  • HP PageWide Pro 477dw | User Guide - Page 151
    Graphic Device Interface (GDI) for best speed in Windows environments. ● This driver is available for download at HP Universal Print Driver . NOTE: Download additional printer drivers from the HP Customer Support website. Align the printhead 1. Open the control panel dashboard (swipe the dashboard
  • HP PageWide Pro 477dw | User Guide - Page 152
    fax settings for review. ● Fail: firmware. ● Resend the fax. 4. Verify that the fax was set up when the product software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog fax. 136 Chapter 9 Solve problems
  • HP PageWide Pro 477dw | User Guide - Page 153
    service provider supports fax and for the recommended fax modem speed. Some companies might require an adapter. ● If using a DSL service the setting only if you are having trouble sending a fax to or receiving a fax Fax logs and reports Use the following instructions to print fax logs and reports:
  • HP PageWide Pro 477dw | User Guide - Page 154
    will have no indication that a fax failed to be transmitted unless you print a fax activity log. For instructions, see Information pages. 1. On the control panel, touch the Fax application folder. 2. In the display another phone line. ● Try a different phone cord. 138 Chapter 9 Solve problems ENWW
  • HP PageWide Pro 477dw | User Guide - Page 155
    to the correct port and that the phone line has a signal. The product prints a report with the results. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. Fax is busy. Redial pending. Description The fax line to which you were sending a fax was
  • HP PageWide Pro 477dw | User Guide - Page 156
    product to a different phone line. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. Fax Send error. Description . If the error persists, visit HP Customer Support or review the support flyer that came in the product box. 140 Chapter 9 Solve
  • HP PageWide Pro 477dw | User Guide - Page 157
    product is not designed to be connected to a digital PBX or VOIP system. Disable Dial Tone Detection and try again. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. ENWW Fax issues 141
  • HP PageWide Pro 477dw | User Guide - Page 158
    jack for another phone line. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. No fax answer Try a different phone cord. If the error persists, visit HP Customer Support or review the support flyer that came in the product box. No fax detected.
  • HP PageWide Pro 477dw | User Guide - Page 159
    the error persists, visit HP Customer Support or review the support flyer that came in the product box. Solve problems sending faxes ● An paper, and then resend the fax. Scanner error ● Verify that the paper meets product size requirements. The product does not support pages longer than 381 mm (15
  • HP PageWide Pro 477dw | User Guide - Page 160
    Turn the product off and then on. 3. Use the control panel or the HP Fax Setup Wizard to configure the fax time, date, and fax header information. the line are hung up. 5. If the phone line also provides DSL service, make sure that the phone line connection to the product includes a problems ENWW
  • HP PageWide Pro 477dw | User Guide - Page 161
    hear the tones on the phone. d. Send the fax manually from the control panel. Unable to send a fax when the line, and then try sending the fax. Solve problems receiving faxes ● An error message displays on the control fax line ● Add a distinctive ring service to your telephone line and change the
  • HP PageWide Pro 477dw | User Guide - Page 162
    PBX administrator to configure an analog fax line for your product. Solve general fax problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off line conditions have improved. ● Check with the phone service provider that the line supports fax. ● Turn off the Error Correction Mode
  • HP PageWide Pro 477dw | User Guide - Page 163
    faxes. NOTE: If the Default Paper Size setting is set to letter, a legal size original prints on two pages. Connectivity issues Solve USB direct-connect problems If you have connected the product directly to a computer, check the USB cable. ● Verify that the cable is connected to the computer and to
  • HP PageWide Pro 477dw | User Guide - Page 164
    activity light and the green link-status light are active. 4. If the problem continues, try a different cable or port on the network router, switch, If you installed the product from 123.hp.com/pagewide (recommended) or from the HP software CD provided with the printer, you can view or change the
  • HP PageWide Pro 477dw | User Guide - Page 165
    settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct printer driver. The computer or workstation might be set up incorrectly 1. Check the network
  • HP PageWide Pro 477dw | User Guide - Page 166
    wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. ● The printer driver the service set identifier (SSID) on the configuration report to the SSID in the printer
  • HP PageWide Pro 477dw | User Guide - Page 167
    your computer connects to, print the Network Configuration Page. For instructions, see Information pages. Product software issues (Windows) Problem Solution A printer driver for the ● product is not visible in the Printer folder Reinstall the product software. ENWW Product software issues
  • HP PageWide Pro 477dw | User Guide - Page 168
    same, delete the driver, and reinstall the driver using the correct IP address. ◦ Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, and Windows 7, installed using the fully featured installer: 1. Click Start. 2. Click All Programs. 3. Click HP. 152 Chapter 9 Solve problems ENWW
  • HP PageWide Pro 477dw | User Guide - Page 169
    the name on the configuration page matches the product name in the Printers & Scanners list. When connected with a USB cable, the product does not appear in the Print & Scan list after the driver is selected. Software troubleshooting ▲ Make sure that your Mac operating system is OS X v10.9 or later
  • HP PageWide Pro 477dw | User Guide - Page 170
    troubleshooting using a generic printer driver instead of the driver for this product. 1. Delete the generic printer driver. 2. Reinstall printers are installed, make sure that you have selected the correct printer in the Format For pop-up menu in the Print dialog box. 154 Chapter 9 Solve problems
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    10 Service and support ● Customer support ● HP limited warranty statement ENWW 155
  • HP PageWide Pro 477dw | User Guide - Page 172
    from an HP technical support representative to solve a problem, contact HP Customer Support. Register your product www.register.hp.com Download software utilities, drivers, and electronic documentation HP Customer Support Get 24-hour Internet product support and troubleshooting and download
  • HP PageWide Pro 477dw | User Guide - Page 173
    statement HP PRODUCT HP PageWide Pro MFP 477dn, 477dw DURATION OF LIMITED WARRANTY 1 year HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives
  • HP PageWide Pro 477dw | User Guide - Page 174
    -judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year legal guarantee. Austria, Belgium, ab. Die Rechte des Kunden sind in keiner Weise durch die 158 Chapter 10 Service and support ENWW
  • HP PageWide Pro 477dw | User Guide - Page 175
    de choisir d'exercer leurs droits au titre de la garantie limitée HP, ou auprès du vendeur au titre des garanties légales applicables . Il répond également des défauts de conformité résultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a été mise à sa charge par
  • HP PageWide Pro 477dw | User Guide - Page 176
    los beneficios bajo dicha garantía legal. A este respecto, la Garantía limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor (www.hp.com/go/eu-legal). Para más información, consulte el siguiente enlace: Garantía legal del 160 Chapter 10 Service and support ENWW
  • HP PageWide Pro 477dw | User Guide - Page 177
    ). Forbrugere har ret til at vælge, om de vil gøre krav på service i henhold til HP's begrænsede garanti eller hos sælger i henhold til en toårig juridisk garanti. Norway HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt å tilby. Følgende lokale selskap innestår for garantien
  • HP PageWide Pro 477dw | User Guide - Page 178
    .europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). A fogyasztóknak jogában áll, hogy megválasszák, hogy a jótállással kapcsolatos igényüket a HP korlátozott 162 Chapter 10 Service and support ENWW
  • HP PageWide Pro 477dw | User Guide - Page 179
    áte kliknutím na následující odkaz: Zákonná záruka spotřebitele (www.hp.com/go/eu-legal) případně můžete navštívit webové stránky Evropsk prípadných nárokov však môže závisieť od rôznych faktorov. Služby Obmedzenej záruky HP žiadnym spôsobom neobmedzujú ani neovplyvňujú zákonné práva zákazníka, ktorý
  • HP PageWide Pro 477dw | User Guide - Page 180
    webpagina: Wettelijke garantie van de consument (www.hp.com/go/eulegal) of u kan de website van het Europees Consumenten Centrum bezoeken (http://ec.europa.eu/ consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Consumenten hebben 164 Chapter 10 Service and support ENWW
  • HP PageWide Pro 477dw | User Guide - Page 181
    . Međutim, razni faktori mogu utjecati na vašu mogućnost ostvarivanja tih prava. HP ograničeno jamstvo ni na koji način ne utječe niti ne ograničava zakonska informacije potražite na ovoj adresi: Zakonsko jamstvo za potrošače (www.hp.com/go/eu-legal) ili možete posjetiti web-mjesto Europskih potro
  • HP PageWide Pro 477dw | User Guide - Page 182
    /solving_consumer_disputes/non-judicial_redress/ ecc-net/index_en.htm). Tarbijal on õigus valida, kas ta soovib kasutada HP piiratud garantiid või seadusega ette nähtud müüjapoolset kaheaastast garantiid. Russia HP HP http://www.hp.com/support HP 166 Chapter 10 Service and support ENWW
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    A Technical information ● Product specifications ● Environmental product stewardship program ● Regulatory information ENWW 167
  • HP PageWide Pro 477dw | User Guide - Page 184
    emission specifications ● Environmental specifications Print specifications For a list of supported print resolutions, visit the printer support website at HP Customer Support . Physical specifications Product HP PageWide Pro MFP 477dn/dw series Product dimensions (width x depth x height) 530
  • HP PageWide Pro 477dw | User Guide - Page 185
    IMPORTANT: Use caution when moving the product after you install the cartridges. Tilting the product at an angle greater than 3 degrees can result in ink leakage. If an electrostatic discharge occurs when using the product to copy, a line can appear on the copied page. The ESD should clear if
  • HP PageWide Pro 477dw | User Guide - Page 186
    ● European Union Commission Regulation 1275/2008 ● Paper ● HP PageWide printing supplies ● Plastics ● Electronic hardware recycling ● Material Restriction of hazardous substance statement (India) ● China energy label for printer, fax, and copier ● China SEPA Eco Label user information 170
  • HP PageWide Pro 477dw | User Guide - Page 187
    ports are connected and all wireless network ports are activated, please refer Guide. This product is suitable for the use of recycled paper and lightweight paper (EcoFFICIENT™) according to EN12281:2002. HP PageWide printing supplies Original HP Supplies were designed with the environment in mind. HP
  • HP PageWide Pro 477dw | User Guide - Page 188
    end-of-life. The batteries contained in or supplied by HP for this product include the following. HP PageWide Pro MFP 477 series Type Weight Location User-removable Lithium Manganese Dioxide 3.0 life of the product. Any attempt to service or replace this battery should be performed by a qualified
  • HP PageWide Pro 477dw | User Guide - Page 189
    that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/ epeat_printers.pdf. Disposal of waste equipment by users This symbol means do not dispose
  • HP PageWide Pro 477dw | User Guide - Page 190
    Toxic and hazardous substance table (China) Restriction on hazardous substances statement (Turkey) Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur Restriction on hazardous substances statement (Ukraine) 3 2008 № 1057 Restriction of hazardous substance statement (India) 174 Appendix A Technical
  • HP PageWide Pro 477dw | User Guide - Page 191
    China energy label for printer, fax, and copier China SEPA Eco Label user information ENWW Environmental product stewardship program 175
  • HP PageWide Pro 477dw | User Guide - Page 192
    should not be confused with the marketing name or product numbers. Table A-1 Regulatory model numbers Product model number PageWide Pro MFP 477dn PageWide Pro MFP 477dw PageWide Pro MFP 477dw Regulatory Model Number VCVRA-1502-00 VCVRA-1502-01 VCVRA-1502-02 FCC statement This equipment has been
  • HP PageWide Pro 477dw | User Guide - Page 193
    15 of FCC rules. For further information, contact: Manager of Corporate Product Regulations, HP Inc., 1501 Page Mill Road, Palo Alto, CA 94304, USA. This device may cause undesired operation. VCCI statement (Japan) Power cord instructions Make sure your power source is adequate for the product
  • HP PageWide Pro 477dw | User Guide - Page 194
    of contact for regulatory matters is: HP GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY Wireless models only EMF ● This product meets every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance.
  • HP PageWide Pro 477dw | User Guide - Page 195
    be connected to a compatible modular jack that is also compliant. See installation instructions for details. The REN is used to determine the number of devices uninterrupted service. If trouble is experienced with this equipment, please contact the manufacturer, or look elsewhere in this manual, for
  • HP PageWide Pro 477dw | User Guide - Page 196
    an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made
  • HP PageWide Pro 477dw | User Guide - Page 197
    Network through a line cord which meets the requirements of the Technical Standard AS/ACIF S008. Notice to users of the German telephone network This HP fax product is designed to connect only to the analogue public-switched telephone network (PSTN). Please connect the TAE N telephone connector plug
  • HP PageWide Pro 477dw | User Guide - Page 198
    Additional statements for wireless products ● Exposure to radio frequency radiation ● Notice to users in Brazil ● Canadian statements ● Japan statement ● Notice to users in Korea ● Taiwan statement ● Mexico statement Exposure
  • HP PageWide Pro 477dw | User Guide - Page 199
    Japan statement Notice to users in Korea Taiwan statement Mexico statement Aviso para los usuarios de México La operación de este equipo está sujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe
  • HP PageWide Pro 477dw | User Guide - Page 200
    troubleshooting 136 clean touch screen 118 cleaning glass 117 printhead 117 clear fax logs 110 color adjusting 67 matching 68 printed vs. monitor 68 colored text, and OCR 87 comparison, product models 1 confirmation reports, fax 109 connecting to a wireless network 17 connectivity solving problems
  • HP PageWide Pro 477dw | User Guide - Page 201
    paper path, clearing 124 paper to avoid 55 Japanese VCCI statement 177 Jetadmin, HP Web 34 K Korean EMC statement 177 L left door jams, clearing 124 error 138 M Mac problems, troubleshooting 153 Macintosh support 156 maintenance check cartridge levels 58 managing network 22 manual faxing receive 106
  • HP PageWide Pro 477dw | User Guide - Page 202
    printer driver configuring wireless network 22 printer drivers choosing 134 printer software (OS X) opening 38 printer software (Windows) opening the printer software (Windows) 22 printing from USB storage accessories 72 problem from Webscan 87 OCR 87 scanner glass cleaning 117 scanning TWAIN-
  • HP PageWide Pro 477dw | User Guide - Page 203
    customer support 156 HP Web Jetadmin, downloading 34 Macintosh customer support 156 Webscan 87 websites fraud reports 57 WIA-compliant software, scanning from 86 Windows scanning from TWAIN or WIA software 86 wireless network configuring with the setup wizard 18 installing the driver 22 wireless
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HP PageWide Pro MFP 477 series
User Guide