HP PageWide XL Pro 8200 User Guide - Page 242

When you need help, Request support, The name and version number of your software.

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14 When you need help The following sections provide details for this topic. Request support Support is provided by your service representative: usually from the company from which you bought the printer. If this is not the case, contact HP Support on the Web: http://www.hp.com/go/pagewidexlproseries/support/. Before calling your service representative, prepare for the call as follows: ● Review the troubleshooting suggestions in this guide. ● Review your software documentation, if relevant. ● Check that you have the following information ready: - The product and serial numbers of the printer you are using. - If there is an error code on the front panel, make a note of it. See Front-panel error messages on page 248. - The name and version number of your software. - If you have a print-quality problem, the name and product number of the paper, and the name and origin of the paper preset that you used to print on it. HP support is available by chatting with the Virtual Agent or by telephone. HP's Virtual Agent is there to troubleshoot issues with you at any time of day or night. http://www.hp.com/go/pagewidexlproseries/VirtualAgent/ 236 Chapter 14 When you need help

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When you need help
14
The following sections provide details for this topic.
Request support
Support is provided by your service representative: usually from the company from which you bought the printer.
If this is not the case, contact HP Support on the Web:
.
Before calling your service representative, prepare for the call as follows:
●
Review the troubleshooting suggestions in this guide.
●
Review your software documentation, if relevant.
●
Check that you have the following information ready:
–
The product and serial numbers of the printer you are using.
–
If there is an error code on the front panel, make a note of it. See
Front-panel error messages
on page
248
.
–
The name and version number of your software.
–
If you have a print-quality problem, the name and product number of the paper, and the name and
origin of the paper preset that you used to print on it.
HP support is available by chatting with the Virtual Agent or by telephone.
HP’s Virtual Agent is there to troubleshoot issues with you at any time of day or night.
236
Chapter 14
When you need help