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- HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 1
HP Pavilion 14 Notebook PC HP Pavilion 14 TouchSmart Notebook PC Maintenance and Service Guide - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 2
Microsoft group of companies. Product notice This guide describes features that are common to most models HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 4
iv Important Notice about Customer Self-Repair Parts - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 6
vi Safety warning notice - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 7
Miscellaneous parts ...19 Sequential part number listing ...20 4 Removal and replacement procedures preliminary requirements 24 Tools required ...24 Service considerations ...24 Plastic parts ...24 Cables and connectors ...25 Drive handling ...25 Grounding guidelines ...26 Electrostatic discharge - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 8
drive ...33 6 Removal and replacement procedures for Authorized Service Provider parts 35 Component replacement procedures 35 Display subcomponents 59 Display assembly ...60 7 Windows - Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 65 Starting Setup Utility (BIOS) ...65 Updating - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 9
Manager 75 What you need to know 75 Using the HP Recovery partition (select models only 75 Using HP Recovery media to recover 76 Changing the computer boot order 76 Removing the HP Recovery partition (select models only 76 11 Ubuntu Linux - Backing up, restoring, and recovering 77 Performing - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 10
x - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 11
HP Pavilion 14 Notebook PC HP Pavilion 14 2 MB L2, 1600 MHz DDR3L), quad core, 15 W ● HP Hexa-Core (2.0 GHz), quad core, 15 W ● AMD A7xM 4 PCs, 1 GHz downgrade to 900 MHz) ● 14 in (35.56 cm), high-definition (HD), white typical brightness: 200 cd/m2 (nits) ● 14 in (35.56 cm), HD, WLED, Antiglare - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 12
, 5400 rpm, 9.5 mm ● 750 GB, 5400 rpm, 9.5 mm ● 500 GB, 5400 rpm, 7.0 mm or 9.5 mm ● 320 GB, 5400 rpm, 7.0 mm or 9.5 mm Serial ATA HP 3D DriveGuard Supports the following: ● 500 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 7 mm ● 750 GB, 5400 rpm, + 8 GB NAND Hybrid HDD; 9.5 mm ● 1 TB, 5400 rpm, + 8 GB - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 13
RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 combo adapter (with single antenna) External media cards Ports HP Multi-Format Memory Card Reader slot with push-push technology, supporting the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 14
or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 15
Component (6) (7) Optical drive eject button Security cable slot Left side Description Releases the disc tray. Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 16
. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. 6 Chapter 2 External component identification - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 17
Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Top 7 - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 18
Lights Component (1) Power light (2) Caps lock light (3) Mute light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 19
Buttons and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 20
Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key, the spacebar, or the esc key. Returns you to the Start - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 21
Bottom Component (1) Battery lock (2) Battery bay (3) Battery release latch (4) Vents (6) (5) Service door Description Unlocks the battery bay. Holds the battery. Releases the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 22
may need when you troubleshoot system problems or travel internationally with the service door. ● Service label-Provides important information to identify your computer. When contacting support, the Product Key to update or troubleshoot the operating system. HP platforms preinstalled with Windows 8 - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 23
parts catalog Computer major components NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 12 for details. Item Component Spare part number (1) Display assembly - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 24
Item Component Spare part number Display assembly, 14.0 in (35.56 cm), high definition (HD), WLED, SVA BrightView and TouchSmart Flat display assembly for use with HP Pavilion Notebooks. This display assembly is spared at the subcomponent level only. For more display assembly spare part - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 25
Kit, includes: 767247-001 Hard drive rubber bracket, left and right Hard drive connector cable (13) USB/audio board (includes cable) 767255-001 (14) Rear corner covers are available with the plastics kit, spare part number 767259-001. (15) Optical drive, DVD+/-RW DL SuperMulti (includes - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 26
battery release latch mechanism, RJ-45 cover, and screws) Aqua blue finish Natural silver finish Snow white finish Vibrant red finish (19) Service door Aqua finish Natural silver finish Snow white finish Vibrant red finish Spare part number 767252-001 767250-001 767253-001 767246-001 - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 27
and screws) 762521-001 Webcamera/microphone module, TouchSmart (includes adhesive and screws) 762545-001 (3) 14 in (35.56 cm), BrightView, HD, WLED, SVA flat display panel (includes screws) 763566-001 14 in (35.56 cm), BrightView + TouchSmart, HD, WLED, SVA flat display panel 763567-001 - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 28
Item Component (7) Display back cover (includes screws): Aqua blue finish Natural silver finish Snow white finish Vibrant red finish Aqua blue finish, TouchSmart Natural silver finish, TouchSmart Snow white finish, TouchSmart Vibrant red finish, TouchSmart Spare part number 763563-001 - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 29
red finish 767253-001 Miscellaneous parts Component Spare part number AC adapter: 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm, nslim) 741727-001 65 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm) 710412-001 90 W HP Smart AC adapter (PFC, RC, 3-wire, 4.5 mm), for use with computer - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 30
+ 8 GB NAND hybrid, 9.5 mm Hard drive 500 GB 5400 rpm + 8 GB NAND hybrid, 7 mm Hard drive, 750 GB 5400 rpm + 8 GB NAND hybrid, 9.5 mm 45 W HP Smart AC adapter (nPFC, RC, 3-wire, 4.5 mm), nslim Realtek RT8723BE 802.11 bgn 1x1 Wi-Fi + BT4.0 combo adapter, for use only on computer models - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 31
snow white Display back cover in aqua blue Display back cover in natural silver Display back cover in vibrant red 14 in (35.56 cm), WLED, HD, BrightView flat display panel 14 in (35.56 cm), WLED, HD, BrightView and TouchSmart flat display panel Heat sink for use only on computer models - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 32
USB/audio board (includes cable) TouchPad button board, ash silver (includes cable) TouchPad button board, ano silver (includes cable) Plastics Kit (includes service door, snow white) Plastics Kit (includes left and right rear corner covers) Rubber Kit (includes base rear rubber) Screw kit Speakers - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 33
Spare part number 778188-005 778190-005 778192-005 780224-001 780225-001 780226-001 780227-001 Description 500 GB, 5400 rpm hard drive (SATA, 9.5 mm, does not include hard drive rubber bracket, hard drive connector cable, or screws) NOTE: The hard drive rubber bracket, hard drive connector cable, - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 34
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 35
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 25 - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 36
box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V 26 Chapter - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 37
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 38
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 39
warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 12 for - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 40
Battery Description 4 cell, 41 Whr, 2.8 Ah, Li-ion battery Spare part number 756743-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 41
external devices from the computer. 4. Remove the battery (see Battery on page 30). Remove the service door: 1. Using a small Phillips screwdriver, loosen the two service door captive screws (1). 2. Lift the door (2). 3. Slide the service door forward to remove. Component replacement procedures 31 - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 42
power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30). 5. Remove the service door (see Service door on page 31). Remove the memory module: NOTE: Note the location of the memory module you are removing. If you are replacing - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 43
Reverse this procedure to install the memory module. Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description SuperMulti DVD±R/RW Double-Layer Drive Aqua blue finish Natural silver finish Snow white finish Vibrant red finish Spare part number 767251-001 767252- - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 44
1. Remove the two Phillips screws from the optical drive (1) and remove the bracket (2). 2. Remove the tab from the drive (1). Rotate the left side of the bezel outward (2), and then remove the bezel (3). Reverse this procedure to reassemble and install the optical drive. 34 Chapter 5 Removal and - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 45
warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 12 for details. This chapter provides removal and replacement procedures for - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 46
. Description Display bezel (includes screws) Raw display panel, 14 in (35.56 cm), WLED, HD, BrightView flat display panel Raw display panel, 14.0 in (35.56 cm), high definition (HD), WLED the display enclosure. 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 47
b. Remove the display bezel (6). Component replacement procedures 37 - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 48
keyboard. Release the tab and disconnect the display panel cable connector (2). Lift the panel (3) to remove it. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 49
3. To remove the webcamera/microphone module: a. Position the display assembly with the top edge toward you. b. Disconnect the cable (1) from the module. c. Lift to disengage the adhesive that secures the webcamera/microphone module to the display (2). Reverse this procedure to replace the display - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 50
then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 30), and then remove the following components: a. Service door (see Service door on page 31) b. Optical drive (see Optical drive on page 33) Remove the top cover: 1. Close the display and turn the computer - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 51
3. Remove the two Phillips M2.5x1.5 screws that secure the rear corner covers (1). Remove the rear corner covers (2). The rear corner covers are included in the Plastics Kit, spare part number 767259-001. 4. Remove the six Phillips M2.5×4.0 screws that secure the top cover to the base enclosure. 5. - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 52
display. 9. Gently pull on the lower left corner (1) and lift around the edges of the top cover. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 53
10. Disconnect the power button cable (2), the keyboard cable (3) and the TouchPad cable (4). Lift to remove the top cover (5). When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: ● Power button - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 54
computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30), and then remove the following components: a. Service door (see Service door on page 31) b. Optical drive (see Optical drive on page 33) c. Top cover (see Top cover on page 40) Remove the - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 55
2. Disconnect the hard drive cable from the system board (1). 3. Lift up the front of the hard drive (2), and then remove the hard drive (3). 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Disconnect the hard drive cable connector from the hard drive (1). - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 56
computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30), and then remove the following components: a. Service door (see Service door on page 31) b. Optical drive (see Optical drive on page 33) c. Top cover (see Top cover on page 40) Remove the - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 57
computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30), and then remove the following components: a. Service door (see Service door on page 31) b. Optical drive (see Optical drive on page 33) c. Top cover (see Top cover on page 40) Remove the - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 58
computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30), and then remove the following components: a. Service door (see Service door on page 31) b. Optical drive (see Optical drive on page 33) c. Top cover (see Top cover on page 40) 48 Chapter - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 59
or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Remove the WLAN module: 1. Remove the antenna cables from the WLAN module (1). 2. Remove the Phillips M2.5x4.0 screw (2). 3. Lift the WLAN - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 60
. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30), and then remove the following components: a. Service door (see Service door on page 31) b. Optical drive (see Optical drive on page 33) c. Top cover (see Top cover on page 40) When replacing - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 61
● Hard drive connector cable ● Power connector cable (see Power connector cable on page 58) ● RTC battery (see RTC battery on page 52) ● Fan (see Fan on page 53) ● Heat sink assembly (see Heat sink assembly on page 54) Remove the system board: 1. Disconnect the following cables from the system board - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 62
computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30), and then remove the following components: a. Service door (see Service door on page 31) b. Optical drive (see Optical drive on page 33) c. Top cover (see Top cover on page 40) d. System - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 63
cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30), and then remove the following components: a. Service door (see Service door on page 31) b. Optical drive (see Optical drive on page 33) Component replacement procedures 53 - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 64
with AMD processors and switchable discrete graphics 25 W Spare part number 764080-001 764082-001 764083-001 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 65
computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30), and then remove the following components: a. Service door (see Service door on page 31) b. Optical drive (see Optical drive on page 33) c. Top cover (see Top cover on page 40) d. System - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 66
it ● Thermal paste is used on the graphics subsystem chip (3) and the heat sink assembly section (4) that services it Reverse this procedure to install the heat sink assembly on computer models equipped with switchable discrete graphics. 5. Remove the four Phillips PM2.5x4.0 screws (1) - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 67
Reverse this procedure to install the heat sink assembly on computer models equipped with UMA graphics. Component replacement procedures 57 - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 68
computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30), and then remove the following components: a. Service door (see Service door on page 31) b. Optical drive (see Optical drive on page 33) c. Top cover (see Top cover on page 40) d. System - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 69
computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 30), and then remove the following components: a. Service door (see Service door on page 31) b. Optical drive (see Optical drive on page 33) c. Top cover (see Top cover on page 40) d. System - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 70
), high definition (HD), WLED, SVA BrightView flat display assembly 763566-001 Raw display panel, 14.0 in (35.56 cm), high definition (HD), WLED, SVA BrightView TouchSmart 763567-001 flat following components: 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 71
door (see Service door on page 31) b. Optical drive (see Optical drive on page 33) c. Top cover (see Top cover on page 40) Remove the display assembly: 1. Disconnect - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 72
the four top screws (1) from the display hinges. b. Remove the four bottom screws (2) from the display hinges. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 73
the display panel cable from the clips (1) and routing channel built into the display enclosure. b. Carefully release the cable from the channel guides, and remove the display panel cable (2). 5. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 74
-sided tape.) b. Remove the wireless antenna cables and transceivers (2). Reverse this procedure to install the display assembly. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 75
of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 76
any device, cable, or cord. 1. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 77
instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 78
Exit > Exit Saving Changes, and then press enter. Your change takes effect immediately. Navigating and selecting in Setup Utility Setup Utility does not support the TouchPad. Navigation and selection are by keystroke. ● To choose a menu or a menu item, use the arrow keys. ● To choose an item in - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 79
screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc. Using System Diagnostics 69 - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 80
°C to 60°C -4°F to 140°F Relative humidity Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft Shock Operating 125 g, 2 ms - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 81
power consumption Viewing angle Metric U.S. 32.4 cm 12.8 in 19.3 cm 7.6 in 35.56 cm 14.0 in 262K (6 bit) 500:1 (typical) 200 cd/m2 (nits) (typical) WLED 3.2 ms 11.0 ms 22.0 ms 1,953,525,168 5400 rpm 1.0 ms 1.5 ms 14.0 ms 12.0 ms 24.0 ms 22.0 ms 1,465,128,359 976,752,240 7200 - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 82
capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. DVD±RW SuperMulti Double-Layer Combination Drive specifications Applicable disc Read Write Random access time DVD CD Cache - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 83
points and create backups of personal information. For more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 84
contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use see Help and Support. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 85
booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 86
- or - Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 87
installed at the factory must be manually reinstalled. Personal files must be restored from a backup. NOTE: HP recommends that you create the image of the window, and then click Back Up Now. 4. Follow the on-screen instructions. Creating a restore image on a USB device NOTE: Be sure AC power is - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 88
the window, and then click Backup Now. 4. Follow the on-screen instructions. Performing recovery using the restore DVD NOTE: The following procedure uses the files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 89
the files are to be restored, and then click Forward. 5. Follow the instructions on the screen. 6. Click Restore to start restoring the files, or up to cloud storage services provided by various companies. For a small fee, they will keep your backup for you. A cloud service is recommended, since - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 90
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 91
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 92
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 93
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 94
A AC adapter 5 spare part numbers 19, 20 support 3 action keys identifying 10 adapter, HDMI to VGA 20 54 spare part numbers 15, 54 HP PC Hardware Diagnostics (UEFI) downloading 67 using 67 HP Recovery Manager correcting boot problems 76 starting 76 HP Recovery media creating 73 recovery 76 84 - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 95
device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 3 video 2 wireless 2 product name 1 product name and number, computer 12 R recovery discs 73, 76 HP Recovery Manager 75 media 76 options 74 starting 76 supported discs 73 system 75 USB flash drive 76 using - HP Pavilion Notebook - 14-v124ca | HP Pavilion 14 Notebook PC HP Pavilion 14 Tou - Page 96
serial number, computer 12 service door removal 31 spare part number 31 service labels locating 12 serviceability, product description 3 Setup DVD±R/RW DoubleLayer Drive spare part number 33 supported discs recovery 73 system board removal 50 spare part numbers 14, 20, 21, 50 system information,
HP Pavilion 14 Notebook PC
HP Pavilion 14 TouchSmart Notebook
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Maintenance and Service Guide