HP Pavilion dv4000 Worldwide Limited Warranty and Technical Support - Page 8

Additional Support Available If you are unable to resolve your problem using our online services, contact our Customer Support Center via phone (see Worldwide Telephone Numbers booklet). You will be provided technical support, 24 hours a day, 7 days a week, by our dedicated and professionally trained customer service team. Hardware Technical Support Free hardware technical support is provided for the duration of your warranty. Once the warranty has expired, hardware support is available for an additional fee (see "Obtaining Technical Support After My Technical Support Period Expires"). Software Technical Support Free software technical support is available for the first 30 days from the date of purchase, or for 90 days if you register your product. Software technical support is defined as issues or questions about the Operating System or bundled software, and "how-to" installation and configuration questions. After the free software support period, software technical support will be available for a fee (see "Obtaining Technical Support After My Technical Support Period Expires"). In addition, HP offers a one-year software technical support extension for $59.95* (U.S.) or $64.99 (Canada), which provides telephone technical support for all preinstalled software that came with your HP computer. To order a one-year software technical support extension, please contact technical support (see Worldwide Telephone Numbers booklet). *Subject to change without notice. Obtaining Technical Support After the Technical Support Period Expires (North America only) Additional support for your product is available after the technical support period has ended. This out-of-warranty support will be provided on a fee basis. The fee of $39.95* (U.S.) or $34.95 (Canada) per incident will be charged to your credit card when you call customer support. *Subject to change without notice. 6 PSG-Mobile Warranty Doc Team Saved date: 1/25/2006 12:56:00 PM File name: 337484-006.doc