HP Pavilion n6490 HP Pavilion Notebook PC N6000 Series - Reference Guide
HP Pavilion n6490 Manual
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- HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 1
HP Notebook PC Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 2
to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this manual, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose Computing Division 19310 Pruneridge Ave. Cupertino, CA 95014 2 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 3
If your computer was shipped with a product Recovery CD-ROM: (i) The product Recovery CD-ROM and/or support utility software may only be used for restoring the hard disk of the HP computer with which the product Recovery governed by the Microsoft End User License Agreement (EULA). Reference Guide 3 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 4
include updates and upgrades which may be available from Hewlett-Packard under a separate support agreement. Export Clause. Customer agrees not to export or re-export the software 52.22719(c)(1,2). Edition History Edition 3 December 2000 This manual is printed on recycled paper. 4 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 5
your computer 36 Securing Your Computer 37 To set up password protection 37 To attach a security cable 38 To use the VirusScan utility 39 Reference Guide 5 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 6
42 How the computer manages power automatically 42 To manage power manually 45 To suspend the computer when closing the display 46 Using 48 Making Connections...51 Using Plug-In Modules 52 To install hot-swap support 52 To replace a plug-in module 53 To connect the floppy disk Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 7
109 Startup Problems 111 Testing the Hardware 113 To run the DiagTools diagnostic test 113 Recovering and Reinstalling Software 115 To recover the factory installation of your hard disk 115 To replace a damaged Recovery CD 116 To update the computer BIOS 116 Support and Service ...117 Getting - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 8
Battery Safety...142 Laser Safety...143 LED Safety...143 Regulatory Information 144 U.S.A...144 Canada...145 European Union 145 Japan...146 International ...146 Index...149 8 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 9
Introducing the Notebook Computer Reference Guide 9 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 10
from your working area. This manual shows how to set up and operate your computer, as well as what to do if you run into trouble. What's in the Box sheet. • Startup Guide. • Recovery CD, for restoring Windows and all software included with your computer. • Microsoft Windows manual. • Mediamatics CD - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 11
transfer (Windows ME and 98 only). HP e-center Provides easy access to e-pages and e-services-including backup, e-mail, and fax transfer (North America English only). VirusScan Protects your computer accessories, such as the following: • ac adapter. • Floppy disk drive module. Reference Guide 11 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 12
Guide Description and Location This printed manual introduces your computer. It also contains setup instructions, basic operation guidelines, troubleshooting information, and warranty information. The full Reference Guide mirror). www.hp.com/go/support. This provides information about installing - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 13
. 15. Kensington lock slot (security connector). 16. Built-in speakers (one on each side). 17. Built-in microphone. 18. Latch for opening the computer. Reference Guide 13 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 14
DVD drive, floppy disk drive, secondary battery, or other plug-in module. 26. Mini-PCI cover (no user parts inside). 27. RAM cover. 14 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 15
parallel printer or other parallel device, or to connect the floppy disk drive externally. 30. Docking port. 31. PS/2 keyboard or PS/2 mouse port (supports Y adapter). 32. Serial port (COM1). Use this port for a serial mouse, modem, printer, or other serial device. 33. External monitor port. 34. ac - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 16
. • Red. The battery has a fault. • Off: The ac adapter is not connected, a secondary battery is not installed, or the battery is not charging. 16 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 17
active (Fn+F8). Num Lock must also be on for the numeric keys-otherwise, cursor control is active. 4. Scroll Lock. Scroll Lock is active. Reference Guide 17 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 18
the battery into the battery compartment on the bottom of the computer, and lower the back end in until it clicks into place. 18 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 19
Introducing the Notebook Computer Setting Up Your Computer To remove the battery • Slide the battery's release latch, then lift the battery out of its compartment. Reference Guide 19 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 20
computer (or other approved adapter). Using any other ac adapter could damage the computer and may void your warranty (see the warranty statement in this manual). • Plug in the ac adapter, and connect it to the ac adapter jack on the back of the computer. The computer's battery then starts charging - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 21
power. Plug in the ac adapter and press the blue sleep button again. Leave the ac adapter plugged in for at least an hour. Reference Guide 21 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 22
your setup. • Follow the Setup program's instructions as they appear on the screen. If the and it ensures you will receive quicker, more personalized support from Hewlett-Packard. To register by modem, connect icon on the desktop. Follow the onscreen instructions. (See "To connect the modem" on - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 23
Using Your Computer Reference Guide 23 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 24
with a new session. You can also customize the way these power modes work. See "How the computer manages power automatically" on page 42. 24 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 25
- Insert a straightened paper clip into the system-off switch on the right side of the computer, then press the blue sleep button to restart. Reference Guide 25 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 26
over the item. Then press and hold the left button while you move the pointer to the new location, and release the button. 26 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 27
select the device you want to disable from the pull-down menu. 3. Select Disable This Device near the bottom of the window. 4. Click OK. Reference Guide 27 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 28
are active; otherwise, cursor control is active. Enters Hibernate mode. Toggles Scroll Lock on and off. Increases sound volume. Decreases sound volume. External keyboards support only Fn+F5, Fn+F7, and Fn+F12. To use these, press and hold left CTRL+left ALT, press the appropriate second key, then - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 29
keys enter the numbers and arithmetic operator printed in light gold on the keyboard. • Num Lock off: The keys act as cursor control keys. Reference Guide 29 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 30
monitor If you want, you can attach an external monitor to your notebook computer. See "To use an external monitor" on page 69. 30 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 31
. 2. Drag the volume control bar up or down to adjust the volume. 3. To temporarily silence the speakers without changing the volume setting, click Mute. Reference Guide 31 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 32
flat on the floor. In a mobile environment, you can do this by using a phone book or briefcase to support your feet. • Adjust the height of either your work surface or chair to keep your arms in a neutral help keep your head angled slightly downward in a comfortable position. 32 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 33
computer properly to minimize strain on your body. Shift the bag containing your notebook equipment frequently between your left and right hands and shoulders. Reference Guide 33 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 34
and other specifications listed in "Hardware Specifications" on page 126. Do not use the computer outside in the rain or snow (inclement weather). 34 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 35
you are using ac power and have no external monitor attached, put the computer in Display-off or Standby mode when not in use. Reference Guide 35 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 36
the cleaner to a soft cloth and then gently wipe the display. • You can clean the keyboard with a vacuum cleaner to remove accumulated dust. 36 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 37
double-click Users and Passwords. 2. Click the Users tab, and create or modify a user name and password as needed. See Windows Help for details. Reference Guide 37 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 38
security connector on the right side of the computer and release the key. Store the key in a safe place away from the computer. 38 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 39
screen. Once installed, you can get detailed instructions from VirusScan's online Help. To set PC identification HP TopTools and PC identification are not supported on Pavilion models. You must have BIOS characters. Do not press ENTER when typing. The string wraps automatically. Reference Guide 39 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 40
, enable Password Required to Boot. 4. From the Security menu, enable Internal hard disk drive lock. 5. Press F10 to save and exit BIOS Setup. 40 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 41
Traveling with Your Computer Reference Guide 41 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 42
timeout periods. You can adjust these timeouts to suit your working habits. • You can manually send the computer into a power-saving mode at any time by pressing the appropriate key-see "To manage power sleep button to restore your previous session. Plug in the ac adapter. 42 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 43
98, change the Hibernate timeout in BIOS Setup-see "To run the BIOS Setup utility" on page 78. For Windows 2000, do not disable Hibernate support in the Power settings, or you will lose any unsaved data if the computer's battery runs down completely. Reference - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 44
78. • To set the speed used by the processor when Windows is running, double-click the Intel SpeedStep Technology icon in the taskbar. 44 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 45
with Your Computer Managing Power Consumption Power mode Standby Hibernate Off To manage power manually In addition to allowing the computer to enter its power-saving modes automatically, you (Windows ME or 2000). Click Start, Shut Down (recommended) -or- slide the power button. Reference Guide 45 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 46
Switch Mode. 4. Choose Suspend. Closing the lid will then suspend the computer to Standby mode. 5. Press F10 to save and exit BIOS Setup. 46 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 47
on the back of the battery. The number of lights that turn on indicates the remaining charge (each light represents 20% of a full charge). Reference Guide 47 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 48
Hibernate mode whenever you want to save your current session, but will not be using the computer for several hours: press Fn+F12. 48 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 49
page 48. • If your main battery is rated at 11.1 volts (check its label), purchase a replacement main battery, which is rated at 14.8 volts. Reference Guide 49 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 50
- HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 51
Making Connections Reference Guide 51 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 52
module" on page 53. Otherwise, you could lose data. To install hot-swap support If your computer uses Windows ME, 95 or 98, it also includes "hot onscreen instructions. • Windows 95 or 98: Click Start, Programs, Agaté Tioman for HP, Setup, then follow the onscreen instructions. 52 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 53
down. For Windows ME, 95 or 98, you must do this if you are removing or inserting a hard disk drive in the module bay. Reference Guide 53 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 54
drive or other module in the module bay, you can connect the floppy disk drive to the parallel port. See the next topic. 54 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 55
insert. 2. Place the CD into the drive (label facing up) and gently press down to seat it on the spindle. -or- Remove the CD. Reference Guide 55 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 56
your computer loses power, or if you have removed the CD-ROM or DVD module from the computer, you can manually open the drive to remove a CD. • Insert a straightened paper clip into the recessed hole on the front of Run Setup on the DVD Software CD to install the player software. 56 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 57
your ISP or modem network may not operate at this speed or support this technology. Please check with your service provider for information on its capabilities. Furthermore, download transmission rates depend on , sometimes called a data line. (You must not use a digital line.) Reference Guide 57 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 58
in certain countries, possibly because Loop Disconnect is not certified there. If pulse dialing is disabled, you should use tone dialing connections only. 58 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 59
up an account with an Internet Service Provider (ISP). For some up an Internet connection manually. -or- If available, click Start, Programs, Online Services, and select one to dial in to a LAN (local area network) that supports dial-in connections. This gives you access to network resources - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 60
, you can use the +MS command as shown in table of AT commands-type AT+MS=11 in the space for extra settings. 60 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 61
AOL, e-mail services are part of your AOL service. For another ISP, you can use Outlook Express (included with your computer) or an e-mail system of your choice. This topic includes instructions for using Outlook it once. (Or double-click to view the message in its own window.) Reference Guide 61 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 62
this is the first time you're opening the Inbox, follow the instructions to set up Microsoft Exchange and Microsoft Fax. 2. Click Compose, New Fax. Follow the instructions to create and send the fax. If instead you want to send the fax icon in the taskbar, then click Answer Now. 62 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 63
and customizing the program for your personal use. Follow the onscreen instructions. If you're unsure which setting to choose, accept the default window. To receive a fax manually, follow these steps. 1. When a fax call is coming in, click Start on the menu bar. 2. Click Manual Fax Receive. To view - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 64
faxes, stop here. 3. On the Advanced Options tab, open the Fax Service Management window. 4. In the list under Fax, click Devices, then Programs, Accessories, Communications, Fax, Send Cover Page Fax. Follow the instructions to create and send the fax. If instead you want to send a Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 65
sets up a LAN connection. For Windows ME, 95 or 98, open Network in Control Panel to set up support for a LAN connection on your network. For example, you can add the Microsoft TCP/IP protocol. See Windows . 2. The green light indicates that a link is established to the network. Reference Guide 65 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 66
computer's PC Card slots are available for storing data and expanding the communication capabilities of the computer. The computer supports standard Type I, II, and III PC Cards (PCMCIA and CardBus), and can hold two Type I or outer edge is flush with the casing of the computer. 66 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 67
Card or Eject Hardware icon in the taskbar, then click Stop. This protects your data and helps avoid unexpected problems. If needed, you can restart the card by removing and then reinserting it. 2. Press the eject button to of the HP Notebook Web site (www.hp.com/notebooks). Reference Guide 67 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 68
The diagram below shows your computer's connectors for external devices. 1. PS/2 keyboard or PS/2 mouse port (supports Y adapter). 2. Universal serial bus (USB) port. 3. Serial port (COM1). 4. Parallel port (LPT1). also includes an infrared port and audio ports on its right side. 68 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 69
adjust the Screen area. Other settings are also available. The internal display supports settings of up to 1024 × 768 or 1400 × 1050 resolution with supports 1280 × 1024 resolution with 16M colors (24-bit for Celeron models, 32-bit for Pentium models) at 85 Hz max. refresh rate. It supports - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 70
use it to connect a parallel Zip drive. • Connect the cable from the parallel printer or other parallel device to the computer's parallel port. 70 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 71
called a daisy-chain connection. If you have problems making this connection, contact the device manufacturer and the HP Customer Care Web site (www.hp.com/go/support) for the latest version of the driver for the • Connect the device's serial cable to the computer's serial port. Reference Guide 71 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 72
drivers then install automatically on Windows ME, 98 or 2000 during reboot. For more information, see the Readme file located in C:\hp\Drivers. 72 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 73
, then double-click Add/Remove Programs. 2. Click Windows Setup, double-click Communications, and select the Direct Cable Connection checkbox. See the Windows online help for instructions on using Direct Cable Connection or Wireless Link. Reference - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 74
To connect to a docking product Docking is not supported on Pavilion models. A docking product provides your For more information about using docking products, see the User's Guide that shipped with your dock. Installing a docking tray Your dock . See the manual that came with the dock. 74 Reference - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 75
fingers on the platform grips as shown below. Use your thumbs to push the computer into the dock until the computer slides into place. Reference Guide 75 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 76
Making Connections Connecting External Devices Undocking the computer 1. Press the undock button on the front of the dock and wait for the undock light to blink. Then position your thumb as shown and pull the release lever forward. 2. Remove the computer from the dock. 76 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 77
Configuring and Expanding Your Computer Reference Guide 77 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 78
. The following tables describe BIOS settings for BIOS version 1.09. If your BIOS is a different version, some settings may differ from those shown. 78 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 79
disk drive type detected and set automatically. Hard disk drive detected and set automatically. Enabled Auto Disabled Auto 640 KB Detected automatically. Disabled Enabled Reference Guide 79 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 80
infrared port is active, and whether it is configured automatically or by the user. Sets the hardware to support FIR (Fast IR) or SIR (Standard IR) infrared communications. (Driver installation required for Windows 95.) Sets Disabled FIR 2F8h, IRQ3 DMA0 Enabled ECP 378h IRQ7 DMA3 80 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 81
drive or other removable device. Enabled * Resume, Undock, and Internal hard disk drive lock options are available only if the Boot option is enabled. Reference Guide 81 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 82
on after docking. When Lid Closed Enabled * Windows ME, 98 and 2000 use these settings. ** Windows ME and 98 uses this additional setting. 82 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 83
. Does not affect password, date, or time changes. Save Changes Saves Setup changes, and remains in Setup. Security settings are saved when changed. Default Reference Guide 83 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 84
download it from the HP Customer Care Web site (www.hp.com/go/support). 1. Click Start, Programs, HP TopTools for Notebooks, Setup. 2. Follow the instructions that appear on the screen. TopTools can be run locally on an individual costs, see the HP Web site at www.hp.com/toptools. 84 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 85
the secondary battery if one is installed. 3. Turn the unit bottom-side up, remove the screw holding the RAM cover, and remove the cover. Reference Guide 85 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 86
secondary battery if one is installed. 3. Turn the unit bottom-side up, remove the screw holding the RAM cover, and remove the cover. 86 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 87
Configuring and Expanding Your Computer Installing a RAM Expansion Module 4. Release the two latches at the sides of the RAM board, so the free edge of the board pops up. 5. Pull the board out of the connector. 6. Replace the cover. 7. Insert the battery. Reference Guide 87 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 88
not have a cover, you can remove the cover parts from the old hard drive. You'll need a small Phillips screwdriver for this procedure. 88 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 89
so using the Recovery CD that also came with your computer. See "To recover the factory installation of your hard disk" on page 115. Reference Guide 89 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 90
disk as described in the Corporate Evaluator's Guide, available at the HP Customer Care Web site (www.hp.com/go/support). • If you want to prepare a disk drive (may be drive D), then click Format. Follow the displayed instructions. Windows 2000 1. Install the second hard drive. 2. Click Start, - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 91
Troubleshooting Your Computer Reference Guide 91 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 92
types of problems you might have with your computer. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: • Click Start, Help, and use the Windows Troubleshooters. • See the Microsoft Windows manual shipped with - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 93
Your Computer Troubleshooting Techniques If sound does not record • Check the software using the built-in microphone and built-in speaker at the same time. CD-ROM and DVD Problems If you can't boot from a CD or DVD in the CD/DVD drive • Make sure will probably have to be replaced. Reference Guide 93 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 94
Troubleshooting Your Computer Troubleshooting Techniques If a DVD movie stops playing in the cannot find the Wordpad.exe program file. Type C:\Program Files\Accessories in the error message box. Display Problems If the computer is on, but the screen is blank • Move the mouse or pointing stick, or - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 95
Computer Troubleshooting the DiagTools diagnostics. See "Testing the Hardware" on page 113. Docking Problems If a port on a dock isn't working • Check that ac power Make sure the computer is fully inserted into the dock. • See the manual for the dock. If the operating system hangs when you dock or - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 96
Your Computer Troubleshooting Techniques If the drive A icon is first use Device Manager to turn on the Int 13 setting for the IDE drive. Hard Disk Drive Problems If the computer's hard drive doesn't spin • Make sure the computer has power. If necessary, , and use the Tools tab. 96 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 97
Your Computer Troubleshooting Techniques • Run the VirusScan program. See " "To recover the factory installation of your hard disk" on page 115. Heat Problems Your computer normally gets warm during routine operation. If the computer gets abnormally hot save and exit BIOS Setup. Reference Guide 97 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 98
Your Computer Troubleshooting Techniques • To use infrared is possible if two PC Cards are present at the same time. Keyboard and Pointing Device Problems If the pointer is difficult to control • Adjust the pointer controls: click Start, Settings PalmCheck slider, and click Apply. 98 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 99
Computer Troubleshooting Techniques key. However, only Fn+F5, Fn+F7, and Fn+F12 are supported on an external keyboard. • In the BIOS Setup utility, make sure then hold ALT while typing 0128 on the numeric keypad. • Support for the euro symbol requires software available from Microsoft. This software - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 100
are out of memory • If you're using Windows 95 or 98, use the Memory Troubleshooter in Windows Help: click Start, Help. • If you are having memory problems while running MS-DOS programs, use the MS-DOS Troubleshooter in Windows Help: click Start, Help. • Not all third-party memory cards have been - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 101
Troubleshooting If you have call-waiting, disable it-your telephone company can provide instructions. If the modem dials but doesn't connect • Make sure you' or modem. • The modem at the other end may have a problem. Try dialing to a different modem. • Try disabling error correction Guide 101 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 102
Your Computer Troubleshooting Techniques If the modem dials but you can't hear it • Make sure the audio-off light is turned off. If it's on, press line (2, 3, or 4 wires). You must not use a digital line. In a hotel, ask for a data line. • Check all cables and connections. 102 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 103
Your Computer Troubleshooting Techniques Network Problems If the built-in network adapter the Network Neighborhood • Check with your network administrator to make sure NetBEUI protocol is supported on the network. • Click Start, Find, Find Computer to look for a configuration. Reference Guide 103 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 104
make sure one is available. If necessary, set the IRQ to an unused value manually (Windows ME, 95 or 98 only): Click Start, Settings, Control Panel, site (www.hp.com/go/support) for information about installing certain PC Cards. • Make sure your computer supports the problem PC card: check the HP - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 105
Your Computer Troubleshooting Techniques If a PC card modem is not if the computer suspended or turned off. • Check settings in Control Panel. Performance Problems For best performance with Windows 2000, your computer should have at least 96 to 128 Start, Shut Down, Restart. Reference Guide 105 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 106
Your Computer Troubleshooting Techniques 2. When the HP logo appears, press Then press the blue sleep button to turn the computer back on. Power and Battery Problems If the computer turns off immediately after it turns on • Battery power is probably extremely and ac adapter. 106 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 107
Your Computer Troubleshooting Techniques If a secondary battery doesn't charge • The computer's secondary battery won't charge until the main battery is fully charged. . • If the computer is performing an operation, it normally waits for the operation to finish before suspending. Reference Guide 107 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 108
as expected • For Windows ME or 2000, make sure hibernate support is enabled. From Control Panel, open Power, then click the on page 78. Printing Problems Hint You will usually be able to solve most printing problems by using the Print Troubleshooter in Windows Help: click Start Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 109
Problems" on page 97. Serial, Parallel, and USB Problems If a serial mouse doesn't work • Make sure you followed the manufacturer's installation instructions serial modem doesn't work properly • See "Modem Problems" on page 100. • Use the Modem Troubleshooter in Windows Help: click Start, Help. • - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 110
Your Computer Troubleshooting Techniques • Make sure the serial port is enabled in BIOS Setup-see "To run the BIOS Setup utility" on page 78. • Disable the the driver for the device. • Test the USB port with the DiagTools diagnostics. See "Testing the Hardware" on page 113. 110 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 111
Your Computer Troubleshooting Techniques Startup Problems If the computer doesn't respond when you turn it on • Connect the ac adapter. • Press the blue sleep button to menu, make sure the Removable Device Boot setting is Enabled. 7. Press F10 to save and exit BIOS Setup. Reference Guide 111 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 112
Your Computer Troubleshooting Techniques If the computer takes a long time to resume after being suspended • The computer can routinely take a minute or more to a blinking cursor on your display. As soon as the hardware has been re-initialized, the Windows desktop will appear. 112 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 113
Troubleshooting Your Computer Testing the Hardware Testing the Hardware The DiagTools to exit without running the advanced tests, press F4 to save system and test information in the Support Ticket log file. Then press F3 to exit. 7. Optional: Run the advanced tests. Press F2 to - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 114
Troubleshooting Your Computer Testing the Hardware 8. Select and run the appropriate tests. Tests are not listed if no such hardware is detected. Press the (If Hpsuppt.exe is not on your hard disk, you can download it from the HP Customer Care Web site, www.hp.com/go/support.) 114 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 115
Troubleshooting Your Computer Recovering and under \hp\Drivers. • On the HP Customer Care Web site (www.hp.com/go/support). This Web site contains the latest updates of software drivers for different operating systems. CAUTION To the CD or DVD drive as the boot device. Reference Guide 115 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 116
Troubleshooting Your Computer Recovering and Reinstalling Software 7. When the Recovery CD dialog box appears, follow the displayed instructions service support). Download the BIOS update and follow the instructions follow these instructions exactly, Follow the onscreen instructions. This starts - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 117
Support and Service Reference Guide 117 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 118
for information about bulletin boards, CD-ROM subscriptions, and service parts. • HP Notebook Computer Web site. Get the latest information about technical support, including e-mail and telephone support, plus information about warranty and support programs. www.hp.com/notebooks 118 Reference - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 119
Support and Service upgrades, and basic operation and troubleshooting. HP will not be able Support. To call the Customer Care Center, check the HP Notebook website (www.hp.com/notebooks) under Support Care Center that supports your notebook model. Currently, service and support assistance is provided - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 120
service If the HP notebook product service to a country in which it is sold and supported. For example, Pavilion notebook products are currently serviced service, contact an HPauthorized reseller, or contact the HP Customer Care Center-see "To contact the HP Customer Care Center" on page 119. The support - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 121
). The support provider will let you know about repair charges and processes. To prepare your computer for shipment See "To receive repair service" above or floppy disks. • Any plug-in module not involved in the problem and not requested for repair. 3. When sending your computer to Hewlett- Guide 121 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 122
you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified in the locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 123
Support and Service Hewlett-Packard Limited Warranty Statement you might also have other rights that vary from country to country, state to state, or province to RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Reference Guide 123 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 124
- HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 125
Specifications and Regulatory Information Reference Guide 125 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 126
L2 cache. 1.6-V core, 2.5-V external, low-power processor. 32-KB (16-KB instruction, 16-KB data) L1 cache. 32-bit PCI bus. Graphics 14.1- or active-matrix (TFT) display. Zoomed Video support for lower PC Card slot. 3D and OpenGL graphics support. Celeron models: ATI Mobility M graphics Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 127
bus audio with Zoomed Video support. Built-in microphone. Separate (100 Mbps) support. - Supports wake-on-LAN, remote wake-up IP, DMI, dRMON. - MBA (Managed Boot Agent) support for PXE/BINL, BOOTP, NCP/IPX, DHCP. Modem . 15-pin VGA video-out with DDC support. (Resolution up to 1600 × 1200 × - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 128
bay for accessory modules. Optional port replicator, mini dock, and docking system (not supported on Pavilion models). User and administrator passwords. System, hard drive, and docking passwords. controller: National PC87570. BIOS flash: SST28SF040. Super I/O: National NS97338. 128 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 129
) Escape to online command mode (not preceded by AT) Pause (not preceded by AT), 125 ms default Answer manually Repeat last command (not preceded by AT) Dial a phone number and issue other optional commands: 0-9=Dial digit, (n=0,1,2,3) Turn command echo off Turn command echo on Reference Guide 129 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 130
settings Reset the modem using &F0 settings and load factory default profile 1 Reset the modem using &F1 settings and load factory default profile 0 130 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 131
, 35=52000, 36=53333, 37=54666, 38=56000, 39=57333 Ignore RTS Receive to DTE/RTS high Data Set Ready (DSR) is always on Reference Guide 131 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 132
(3Com) Number of rings before the modem auto-answers a call (0 means autoanswer is disabled and manual answer is in effect) Counts and logs the number of rings Designates the ASCII character used to 0-255 0-255 0-255 2 Default 0 rings 0 rings 43 13 10 8 3 60 2 6 7 70 1 0 0 0 132 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 133
preemphasis 128=Disable precoding Delay before forced hangup (optional) (seconds) Range 0-255 0-255 0-255 0-127 0-127 0-255 0-255 0-255 0-255 Default 0 0 1 17 19 0 0 8 20 2 0 0 0 Reference Guide 133 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 134
speaker off Turn speaker on during handshaking and turn speaker off while receiving carrier Turn speaker on during handshaking and while receiving carrier 134 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 135
, &Q1, &Q4, &Q5, &Q6: Soft reset &Q2, &Q3: The modem hangs up Restore factory configuration 0 Restore factory configuration 1 Disable guard tone Disable guard tone Reference Guide 135 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 136
clock Recall stored profile 0 upon power up Recall stored profile 1 upon power up Store dial string x (up to 34 digits) to location n (0 to 3) 136 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 137
set DTE speed to 19200 bps Enable RPI and set DTE speed to 38400 bps Enable RPI and set DTE speed to 57600 bps Reference Guide 137 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 138
10 Commands -K0 -K1 -K2 -SEC=0 -SEC=1, [] Disable MNP 10 extended services Enable MNP 10 extended services Disable MNP 10 extended services detection only Disable MNP 10-EC Enable MNP 10-EC and set transmit level =Hungary, 19=Hong Kong, 20=Turkey, 21=Spain. 138 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 139
) 0 5 1 73 (49h) 0 70 0 194 (C2h) 17 (11h) 19 (13h) 7 0 20 3 104 (68h) 195(C3h) 138 7 128 (40h) 0-255 10 (country dependent) 10 (country dependent) 0 Reference Guide 139 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 140
Specifications and Regulatory Information Modem Reference Information Selected Result Codes (Ambit) Code 0 1 2 3 4 5 6 7 8 Meaning OK CONNECT RING NO CARRIER ERROR CONNECT 1200 NO DIAL TONE BUSY NO ANSWER 140 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 141
below) or a replacement ac adapter, contact your local Hewlett-Packard dealer or Sales and Service office. Country Canada Mexico Philippines Taiwan United States East and West Europe Egypt Saudi Arabia Hong 8120-8699 8120-6312 8120-6316 8120-6317 8120-8367 8120-8452 8120-8373 Reference Guide 141 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 142
do not allow a metal object to touch the battery contacts. • Do not disassemble the battery. There are no serviceable parts inside. Do not dispose of the battery pack in fire or water. • Handle a damaged or leaking battery pack if the ambient temperature exceeds 45 °C (113 °F). 142 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 143
are recommended: • Ensure proper use by reading and following the instructions carefully. • If the unit requires service, contact an authorized HP service center-see "To contact the HP Customer Care Center" on type of optical device. CLASS 1 LED PRODUCT LEDSCHÜTZKLASSE 1 PRODUKT Reference Guide 143 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 144
television technician, or the following booklet, prepared by the Federal Communications Commission: How to Identify and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington, DC 20402, Stock Number 004-00000345-4. At the first printing - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 145
in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN network termination point. In event of problems, you should contact your equipment supplier in the first instance. Reference - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 146
if it is necessary to use the equipment on a different telephone network. For further product support, contact Hewlett-Packard-see "To contact the HP Customer Care Center" on page 119. Japan by Hewlett-Packard and its authorized dealers meet the specifications listed below. 146 Reference Guide - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 147
Specifications and Regulatory Information Regulatory Information Declaration of Conformity (according to ISO/IEC Guide 22 and EN 45014) Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: Hewlett-Packard Company Mobile Computing Division 19310 Pruneridge Ave. Cupertino, CA - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 148
- HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 149
, 53 serial device, 71 to Internet, 59 USB device, 71 Corporate Evaluator's Guide, 12 cursor (pointer), 26, 27 Customer Care Web site, 12 D data 35 external, 69 port, 14, 15 settings, 30 switching to external, 29 troubleshooting, 94 turning off, 46 display colors adjusting, 30 Display-off mode, 24 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 150
partition, 88 holder, 88, 89 locking, 40 preparing for use, 90 protecting, 34 replacing, 88 time-out, 82 troubleshooting, 96 hardware specifications, 126 Hewlett-Packard support, 92 hibernate, 45 creating partition, 116 mode, 24 time-out, 82 Hibernate mode status lights, 16, 17 Hibernate partition - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 151
60 software, 57 troubleshooting, 100 modes power, troubleshooting, 98 movies (DVD), 56 mute, 13 N networks connecting to, 65 dialing, 59 troubleshooting troubleshooting, 109 password, 37 PC Card troubleshooting 13 troubleshooting, , 48 troubleshooting, 106 troubleshooting , 121 repair service, 92, 121 - HP Pavilion n6490 | HP Pavilion Notebook PC N6000 Series - Reference Guide - Page 152
14, 15 troubleshooting, 109 service (repair), troubleshooting, 111 static electricity, 85, 86 status lights keyboard, 13, 17 location, 13 meanings, 16, 17 stopping computer, 24 Support troubleshooting, 98 using, 26 tray (docking), 74 troubleshooting , 71 troubleshooting port, 31 troubleshooting,
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