Reference Guide
9
Troubleshooting and Maintenance
................................................................................
75
Troubleshooting Techniques
.......................................................................................
76
Audio problems
.....................................................................................................
77
CD and DVD problems
.........................................................................................
78
Display problems
...................................................................................................
80
Hard disk drive problems
......................................................................................
82
Heat problems
........................................................................................................
82
Keyboard, touch pad, and mouse problems
...........................................................
83
LAN problems
.......................................................................................................
84
Memory problems
..................................................................................................
85
Modem problems
...................................................................................................
85
One-Touch button problems
..................................................................................
88
Parallel and USB problems
...................................................................................
89
PC card (PCMCIA) problems
................................................................................
90
Performance problems
...........................................................................................
91
Power and battery problems
..................................................................................
92
Printing problems
..................................................................................................
93
Startup problems
....................................................................................................
94
Standby and resume problems
...............................................................................
95
Testing the Hardware
..................................................................................................
96
To run the e-DiagTools diagnostic tests
................................................................
96
Configuring Your Notebook
.......................................................................................
98
To run the BIOS configuration utility
....................................................................
98
Reinstalling and Updating Software
..........................................................................
100
To recover the factory installation of your hard disk
...........................................
100
To replace damaged
Recovery CDs
.....................................................................
101
To update the notebook BIOS
.............................................................................
102
To update Windows drivers
.................................................................................
103
HP Service and Support
...............................................................................................
105
Getting Assistance for Your Notebook
.....................................................................
106
To get help from HP Instant Support
...................................................................
106
To get help from the web
.....................................................................................
106
To contact HP for support or service
...................................................................
106
To receive repair service
.....................................................................................
108
To prepare your notebook for shipment
..............................................................
109
Hewlett-Packard Limited Warranty Statement
..........................................................
110
Reference Information
..................................................................................................
113
Hardware Specifications
............................................................................................
114
Modem Reference Information
.................................................................................
116
AT commands (Conexant)
...................................................................................
116
S parameters (Conexant)
.....................................................................................
122
Selected result codes (Conexant)
.........................................................................
122
Safety Information
.....................................................................................................
123