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HP Photosmart 3100 User Guide - Page 117

Software installation troubleshooting, HP Image Zone, Solution - printer jam

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Chapter 12 ● If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. ● Make sure the USB port speed setting on your HP All-in-One is compatible with the USB port speed of your computer. You might need to change the rear USB port speed from High Speed (USB 2.0) to Full Speed (USB 1.1). For more information, see Connect using a USB cable. ● Try printing from a different application or a different file to determine whether or not it is the file causing the printing issue. ● Check other printers or scanners. You might need to disconnect older products from your computer. ● Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn your HP All-inOne off and then on again. ● If necessary, remove and then install the HP Image Zone software again. For more information, see Uninstall and reinstall the software. For more information on setting up your HP All-in-One and connecting it to your computer, see the Setup Guide that came with your HP All-in-One. I received a message on the color graphics display about a paper jam or a stalled print head assembly Solution If either a paper jam or stalled print head assembly error message appears on the color graphics display, there might be some packing material inside the HP All-in-One. Lift open the ink cartridge access door to expose the ink cartridges and remove any objects that are blocking the print head assembly including any packing materials. For more information about clearing a paper jam, see Paper troubleshooting. Software installation troubleshooting If you encounter a problem during software installation, see the topics below for a possible solution. If you encounter a hardware problem during setup, see Hardware setup troubleshooting. 114 HP Photosmart 3100 All-in-One series Troubleshooting

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
The HP Photosmart 3100 All-in-One series parts	6
Control panel overview	8
HP Photosmart 3100 All-in-One series control panel features	8
Color graphics display icons	9
Color graphics display sleep mode	10
Menu overview	10
Photo Menu	10
Proof Sheet Menu	11
Copy Menu	11
Scan To menu	11
Fax Menu	12
Setup Menu	12
Select Function Menu	12
Help Menu	12
Text and symbols	13
Enter text using the visual keyboard	13
Enter text using the keypad on the control panel	14
Use the HP Image Zone software	15
Find more information	18
Sources of information	18
Use the onscreen Help	20
Use the Help on a Windows computer	20
Contents, Index, and Search tabs	21
Display area	22
Help toolbar	23
Use the Help on a Mac	23
Navigation panes	24
Display area	24
Help toolbar	25
Finish setting up your HP All-in-One	26
Set your preferences	26
Set your language and country/region	26
Set the date and time	27
Adjust the volume	27
Connection information	28
Supported connection types	28
Connect using a USB cable	28
Connect using Bluetooth®	29
Windows users	29
Mac users	31
Use printer sharing (Windows)	31
Use printer sharing (Mac)	32
Fax setup	32
Set up the HP All-in-One for faxing	33
Choose the right fax setup for your home or office	34
Select your fax setup case	35
Case A: Separate fax line (no voice calls received)	37
Case B: Set up your HP All-in-One with DSL	38
Case C: Set up your HP All-in-One with a PBX phone system or an ISDN line	39
Case D: Fax with a distinctive ring service on the same line	40
Case E: Shared voice/fax line	41
Case F: Shared voice/fax line with voice mail	42
Case G: Fax line shared with computer modem (no voice calls received)	43
Case H: Shared voice/fax line with computer modem	45
Case I: Shared voice/fax line with answering machine	47
Case J: Shared voice/fax line with computer modem and answering machine	48
Case K: Shared voice/fax line with computer modem and voice mail	50
Change settings on the HP All-in-One to receive faxes	53
Set the answer mode	53
Change the answer ring pattern (distinctive ringing)	53
Set the number of rings before answering	54
Test your fax setup	54
Set the fax header	55
Set up speed dialing	56
Create individual speed dial entries	56
Create group speed dials	56
Load originals and load paper	58
Load originals	58
Load an original	58
Load an oversized original	59
Choose papers for printing and copying	59
Recommended papers for printing and copying	60
Papers to avoid	60
Select an input tray	61
Load paper	61
Load full-size paper	62
Load 10 x 15 cm (4 x 6 inch) photo paper	63
Load postcards, Hagaki cards, or HP Panorama photo paper	64
Load envelopes	65
Load other types of paper	66
Avoid paper jams	67
Use the photo and video features	68
Insert a memory card	68
Connect a digital camera	69
Connect a storage device	70
View photos and videos	71
View photos and videos using the HP All-in-One	71
View a photo	71
View a slideshow	71
View a video	71
View photos using your computer	72
Select photos and videos	72
Select individual photos and videos	72
Select all photos and videos	73
Select a range of photos and videos	73
Select a single video frame	74
Deselect photos and videos	74
Edit photos	75
Print photos and videos from the control panel	75
Use the Easy Print Wizard	75
Print selected photos and videos	76
Print a cropped photo	76
Print photos using a proof sheet	77
Print a proof sheet	77
Complete the proof sheet	78
Scan a proof sheet	79
Set photo print options	79
Save photos to your computer	79
Share photos with friends and relatives	80
Use the copy features	82
Make a copy	82
Change the copy settings	82
Preview your copy job	83
Make a borderless copy of a photo	84
Crop an original	85
Stop copying	85
Print from your computer	86
Print from a software application	86
Change the print settings	87
Windows users	87
Mac users	88
Stop a print job	88
Use the scan features	90
Scan an image	90
Scan an original to a computer	90
Scan an original to a memory card or storage device	91
Stop scanning	91
Share a scanned image with friends and relatives	91
Send as an e-mail attachment	91
Send using HP Instant Share	91
Print a scanned image	91
Edit a scanned image	92
Edit a scanned photo or graphic	92
Edit a scanned document	92
Use the fax features	94
Send a fax	94
Send a basic fax	94
Send a fax manually from a phone	95
Send a fax using monitor dialing	96
Receive a fax	97
Receive a fax manually	98
Set up backup fax reception	98
Reprint received faxes from memory	99
Print reports	100
Print fax confirmation reports	100
Print fax error reports	100
Stop faxing	101
Order supplies	102
Order paper, transparency film, or other media	102
Order ink cartridges	102
Order accessories	103
Order other supplies	103
Maintain your HP All-in-One	104
Clean the HP All-in-One	104
Clean the glass	104
Clean the lid backing	104
Clean the exterior	105
Check the estimated ink levels	105
Print a self-test report	106
Work with ink cartridges	107
Replace the ink cartridges	107
Align the printer	109
Clean the print head	110
Clean the ink cartridge contacts	110
Self-maintenance sounds	111
Troubleshooting information	112
View the Readme file	113
Setup troubleshooting	113
Hardware setup troubleshooting	113
Software installation troubleshooting	117
Uninstall and reinstall the software	120
Fax setup troubleshooting	122
The fax test failed	123
Operational troubleshooting	133
Paper troubleshooting	134
Ink cartridge troubleshooting	135
Device update	135
Device update (Windows)	135
Device update (Mac)	136
HP warranty and support	138
Warranty	138
Warranty upgrades	138
Warranty information	139
Before you call HP customer support	140
Access your serial number and service ID	140
Get support and other information from the Internet	141
Call in North America during warranty	141
Call elsewhere in the world	141
HP Quick Exchange Service (Japan)	143
Prepare your HP All-in-One for shipment	143
Replace the ink cartridges in your HP All-in-One	143
Remove the control panel faceplate	144
Pack your HP All-in-One	146
Technical information	148
System requirements	148
Paper specifications	148
Paper-tray capacities	148
Paper sizes	149
Print margin specifications	150
Print specifications	150
Copy specifications	151
Fax specifications	151
Memory card specifications	152
Scan specifications	152
Physical specifications	153
Power specifications	153
Environmental specifications	153
Additional specifications	153
Environmental product stewardship program	153
Protecting the environment	153
Ozone production	153
Energy consumption	153
Paper use	154
Plastics	154
Material safety data sheets	154
Recycling program	154
HP inkjet supplies recycling program	154
Disposal of Waste Equipment by Users in Private Households in the European Union	154
Regulatory notices	155
Regulatory model identification number	155
Notice to users of the U.S. telephone network: FCC requirements	155
FCC statement	156
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	156
Notice to users in Japan	157
Notice to users in Korea	157
Notice to users in the European Economic Area	158
Notice to users of the German telephone network	158
Geräuschemission	158
Declaration of conformity (European Economic Area)	158
HP Photosmart 3100 All-in-One series declaration of conformity	159