HP Photosmart A630 User Guide - Page 82
The print carriage has stalled, There is a paper jam
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Chapter 7 The print cartridge is missing or incorrect Solution: Troubleshoot and replace the cartridge, if necessary. To troubleshoot a print cartridge 1. Replace remanufactured or refilled cartridges, if installed, with genuine HP products. 2. Remove the cartridge and then reinstall it. For more information, see "Insert or replace the print cartridge" on page 60. 3. Make sure the cartridge is compatible with the printer. 4. If this does not work, replace the cartridge. Cause: The print cartridge is not installed, is installed incorrectly, or is not supported by your printer's country/region settings. For more information, see "Insert or replace the print cartridge" on page 60. The print carriage has stalled Solution: Turn off the product and open the print cartridge access door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product again. Cause: There is an obstruction blocking the path of the print carriage or the cartridge service station. Go to the online support services at www.hp.com/support for additional help. The printer is out of paper Solution: Check that paper has been loaded in the correct paper tray. See "Load your paper" on page 23 and refer to the setup instructions that came with your printer for more information on loading paper. There is a paper jam Solution: Try the following steps to clear the paper jam: • If the paper came part way through the front of the printer, gently pull the paper towards you to remove it. • If the paper did not come part way through the front of the printer, try removing it from the back of the printer: ◦ Remove the paper from the input tray. ◦ Gently pull the jammed paper to remove it from the back of the printer. • If you cannot grasp the edge of the jammed paper to remove it, try the following: ◦ Turn off the printer. ◦ Turn on the printer. The printer checks for paper in the paper path and will automatically eject the jammed paper. • Press OK to continue. Troubleshooting 80 Troubleshooting