HP Photosmart C4200 Basics Guide - Page 14

Troubleshooting and support, Uninstall and reinstall the software, Hardware setup troubleshooting - not installing on windows 8

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2 Troubleshooting and support This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen Help that came with your software. Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow these steps: Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). 3. Restart your computer. 4. Turn off the HP All-in-One, wait one minute, then restart it. 5. Reinstall the HP All-in-One software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. For support contact information, see the inside back cover of this guide. Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Allin-One. To uninstall from a Windows computer and then reinstall 1. On the Windows taskbar, click Start, Settings, Control Panel. 2. Double-click Add/Remove Programs. 3. Select the HP All-in-One, and then click Change/Remove. Follow the onscreen instructions. 4. Disconnect the HP All-in-One from your computer. 5. Restart your computer. NOTE: It is important that you disconnect the HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 6. Insert the HP All-in-One CD-ROM into your computer's CD-ROM drive and then start the Setup program. 7. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP All-in-One. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the essential icons (Scan Picture and Scan Document), the software has been properly installed. Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware. Troubleshooting and support 12 Troubleshooting and support

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2
Troubleshooting and support
This chapter contains troubleshooting information for the HP All-in-One. Specific information is
provided for installation and configuration issues, and some operational topics. For more
troubleshooting information, see the onscreen Help that came with your software.
Many issues are caused when the HP All-in-One is connected to the computer using a USB cable
before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One
to your computer before the software installation screen prompts you to do so, you must follow these
steps:
Troubleshooting common setup issues
1.
Disconnect the USB cable from the computer.
2.
Uninstall the software (if you have already installed it).
3.
Restart your computer.
4.
Turn off the HP All-in-One, wait one minute, then restart it.
5.
Reinstall the HP All-in-One software.
CAUTION:
Do not connect the USB cable to the computer until prompted by the software
installation screen.
For support contact information, see the inside back cover of this guide.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted
by the software installation screen, you might need to uninstall and then reinstall the software. Do
not simply delete the HP All-in-One application files from your computer. Make sure to remove them
properly using the uninstall utility provided when you installed the software that came with the HP All-
in-One.
To uninstall from a Windows computer and then reinstall
1.
On the Windows taskbar, click
Start
,
Settings
,
Control Panel
.
2.
Double-click
Add/Remove Programs
.
3.
Select the HP All-in-One, and then click
Change/Remove
.
Follow the onscreen instructions.
4.
Disconnect the HP All-in-One from your computer.
5.
Restart your computer.
NOTE:
It is important that you disconnect the HP All-in-One before restarting your
computer. Do not connect the HP All-in-One to your computer until after you have reinstalled
the software.
6.
Insert the HP All-in-One CD-ROM into your computer’s CD-ROM drive and then start the Setup
program.
7.
Follow the onscreen instructions and the instructions provided in the Setup Guide that came
with the HP All-in-One.
When the software installation is complete, the
HP Digital Imaging Monitor
icon appears in the
Windows system tray.
To verify that the software is properly installed, double-click the HP Solution Center icon on the
desktop. If the HP Solution Center shows the essential icons (
Scan Picture
and
Scan
Document
), the software has been properly installed.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the HP All-in-One
hardware.
12
Troubleshooting and support
Troubleshooting and support