HP Photosmart C4700 User Guide - Page 61

Uninstall and reinstall the software, HP Photosmart All-In-One Driver Software

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Solve a problem The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C4700 series, and then clicking Product Registration. Cause: The registration screen did not launch automatically. Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart. To uninstall and reinstall the software 1. Disconnect the product from your computer. 2. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 3. Double-click Add/Remove Programs (or click Uninstall a program). 4. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 5. Restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. 6. Insert the product CD-ROM into your computer's CD-ROM drive and then start the Setup program. NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it. NOTE: If you no longer have the installation CD, you can download the software from www.hp.com/support. 7. Follow the onscreen instructions and the setup instructions that came with the product. Setup troubleshooting 59

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The registration screen does not appear
Solution:
You can access the registration (Sign up now) screen from the Windows
taskbar by clicking
Start
, pointing to
Programs
or
All Programs
,
HP
,
Photosmart
C4700 series
, and then clicking
Product Registration
.
Cause:
The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP Photosmart application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP Photosmart.
To uninstall and reinstall the software
1.
Disconnect the product from your computer.
2.
On the Windows taskbar, click
Start
,
Settings
,
Control Panel
(or just
Control
Panel
).
3.
Double-click
Add/Remove Programs
(or click
Uninstall a program
).
4.
Select
HP Photosmart All-In-One Driver Software
, and then click
Change/
Remove
.
Follow the onscreen instructions.
5.
Restart your computer.
NOTE:
It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
6.
Insert the product CD-ROM into your computer’s CD-ROM drive and then start the
Setup program.
NOTE:
If the Setup program does not appear, locate the setup.exe file on the
CD-ROM drive and double-click it.
NOTE:
If you no longer have the installation CD, you can download the software
from
www.hp.com/support
.
7.
Follow the onscreen instructions and the setup instructions that came with the
product.
Setup troubleshooting
59
Solve a problem