HP Photosmart Ink Advantage e-All-in-One Printer - K510 Reference Guide - Page 2

English Setup troubleshooting If the 1. Check the power cord. HP Photosmart doesn't turn on... •• Make sure the power cord is firmly connected to both the printer and the power adaptor. An LED on the power supply will be lit if the power cord is working. •• If you are using a power strip, check that the power strip is turned on. Or, plug the printer directly into a power outlet. •• Test the power outlet to make sure that is working. Plug in another appliance that you know works, and see if it has power. If not, there may be a problem with the power outlet. •• If you plugged the printer into a switched outlet, check that the outlet is turned on. 2. Turn off the printer, and then unplug the power cord. Plug the power cord back in, and then press the button to turn on the printer. 3. Take care not to press the button too quickly. Press it only once. It might take a few minutes for the printer to turn on, so if you press the button more than once, you might be turning off the printer. 4. If you have completed all the above steps, but are still having a problem, contact HP support for service. Go to www.hp.com/support. If you are unable to print... Windows Mac Make sure that your HP Photosmart is set as the If you are unable to print, uninstall and reinstall default printer and not offline. To do this: the software. •• On the Windows taskbar, click Start. The uninstaller removes all the HP software •• Then click Control Panel. components that are specific to this •• Then open: HP Photosmart. It does not remove any •• Devices and Printers (Windows 7) components that are shared by other printers or •• Printers (Vista) programs. •• Printers and Faxes (XP) Look for your printer to see if it has a check mark To uninstall the software: in a circle next to it. If not, right-click the printer 1. Disconnect the printer from your computer. icon and choose Set as default printer from the 2. Open the Applications: Hewlett-Packard menu. folder. To check that your printer is not off-line, right-click 3. Double-click HP Uninstaller. Follow the the printer icon and ensure that Use Printer Offline onscreen instructions. and Pause Printing are not selected. To install the software: If you still can't print, or if the Windows software 1. Insert the CD into your computer's CD drive. installation failed: 2. On the desktop, open the CD, then 1. Remove the CD from your computer's CD double-click HP Installer. drive, and then disconnect the printer from the 3. Follow the onscreen instructions. computer. 2. Restart the computer. 3. Temporarily disable any software firewall and close any anti-virus software. 4. Insert the printer software CD into the computer CD drive, then follow the onscreen instructions to install the printer software. Do not connect the USB cable until you are told to do so. 5. After the installation finishes, restart the computer and any security software you disabled or closed. 2