HP Presario 1600 Presario 1660 Series Maintenance and Service Guide - Page 29

Maintenance & Service Guide Presario 1660 Model MSG Index | Home Page | Notice | Preface | Product Description | Troubleshooting Illustrated Parts Catalog | Removal & Replacement Procedures | Specifications Pin Assignments | Battery Pack Operations Solving Minor Problems (continued) Audio Battery pack Display Hard drive Battery gauge CD/DVD drive Diskette/diskette drive Hardware installation Keyboard Touchpad/pointing device Memory PC card Power Printer PC Card Problems Problem Probable Cause Solution(s) When turned Card is not inserted properly. on, the computer does PC Card beeps are disabled. not beep when a PC Card is inserted. Ensure the card is inserted in the correct orientation. Double-click the PC Card icon in the Control Panel, click the Global Settings tab, the enable PC Card sound effects. Speaker is turned off or volume is turned down. Press volume buttons to turn the speaker on, then increase the volume. PC Card drivers are not installed. Double click the Add New Hardware icon in the Control Panel for installation instructions. If PC Card or drivers are not compatible with Windows, install drivers and use the PC Card in MSDOS mode. Card or card driver is not supported. Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. PC Card modem, fax, or network card does not work. Card is not fully inserted into the Ensure the card is inserted in the slot or is not inserted properly. correct orientation. Telephone cord is not plugged in all Check and secure telephone the way. connection. Necessary drivers are not installed Install drivers. (turned on). PC Card modem You are trying to access the card or fax card does using the wrong COM port. not work. The card conflicts with a serial device. See Specifications to verify COM port. See Specifications to verify address. The card is not supported. Use supported cards only. Modem network PC Card does not work. Network driver is not installed or is not set up properly. Telephone cord is not properly connected. Install driver. Verify telephone connection. Memory or SRAM and flash memory cards storage card require the memory card driver does not work. to be loaded (turned on). Install driver. Flash memory cards require the Microsoft FlashFile System to be loaded. Hard drives on flash mass storage cards require the PC Card ATA driver to be loaded. You are trying to access the hard drive card using the wrong drive letter. The card is not supported. Double-click My Computer to verify the drive letter assigned to the card. Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Power Problems (see also Battery and Battery Gauge Problems) Problem Probable Cause Solution(s) Computer won't turn on and battery pack is not inserted. Computer is not connected to a power source. Power cords to the external power source are unplugged. Insert battery or connect an external power source. Ensure that power cords connecting the computer and the external power source are plugged in properly. Power adapter is defective. Replace AC Adapter and restart. Computer turned off while it was left unattended and the power icon is off. System board is defective. System initiated Hibernation due to a critical low-battery condition. Replace the system board. Replace the battery pack with a fully charged battery pack or connect the computer to an external power source. Then turn on the computer. System initiated Hibernation after Turn on the computer. a preset timeout. Printer Problems If you experience problems printing, run a printer self-test (refer to the documentation provided with your printer for instructions). If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation. Problem Probable Cause Solution(s) Printer will The signal cable may not be not turn on. connected properly, or the printer is unplugged. Ensure that the signal cable is properly connected and that the power cord is connected to the electrical outlet. Printer will Printer is not turned on or is off Turn the printer on and set it to on line. not print. line. The device drivers for your application are not installed. Refer to the printer documentation to install the correct printer driver. Printer that is set up for a Connect the printer to the network. network is not connected to the network. Printer cable is too long, unshielded, or defective. Replace the cable. Paper tray is empty. Fill the paper tray with paper and set the printer to online. Printer prints garbled information. Correct printer drivers are not installed. Cable is not connected properly. Refer to the printer documentation to install the correct printer driver. Ensure that the printer signal cable is properly connected to the computer. Cable is defective. Replace the printer cable and retest. Touch Pad/Pointing Device Problems Problem Cause Solution(s) Touch Pad or mouse does not work. Incorrect or no device driver is installed. Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file. The device driver is not installed in Install the Touch Pad/mouse driver Windows. in Windows. External mouse does not work. Mouse is not securely connected or Ensure that the mouse is securely is connected to an incorrect external connected to the appropriate connector. external connector. Touch Pad or Mouse is not enabled. mouse does not work even though the device is enabled in Windows. 1. Enter MOUSE at the system prompt to activate the mouse device driver. 2. Add a line in the AUTOEXEC.BAT file to automatically activate the mouse device driver each time computer is turned on or restarted. Cable not properly seated in Touch Reseat cable. Pad board. Defective Touch Pad board. Defective system board. Device driver is not correctly installed in Windows. Replace Touch Pad board. Replace system board. Install the appropriate device driver in Windows. Cursor skips or The Touch Pad needs to be cleaned. Clean the Touch Pad with a cloth moves abnormally dampened with alcohol or an when using the ammonia-based glass cleaner. Wipe Touch Pad. up liquid with a dry cloth.