Removing Drives
.............................................................................................................
117
Removing an Optical Drive
.............................................................................
117
Removing the Hard Drive
................................................................................
119
Power Switch
....................................................................................................................................
123
Front USB Assembly
........................................................................................................................
125
Speaker
............................................................................................................................................
127
Fan Assembly
...................................................................................................................................
129
Fan Sink
...........................................................................................................................................
131
Processor
.........................................................................................................................................
133
Power Supply
...................................................................................................................................
135
System Board
...................................................................................................................................
138
Battery
..............................................................................................................................................
139
Appendix A
Troubleshooting Without Diagnostics
....................................................................................
141
Safety and Comfort
..........................................................................................................................
141
Before You Call for Technical Support
.............................................................................................
141
Helpful Hints
.....................................................................................................................................
142
Solving General Problems
................................................................................................................
144
Solving Power Problems
..................................................................................................................
148
Solving Hard Drive Problems
...........................................................................................................
150
Solving Media Card Reader Problems
.............................................................................................
153
Solving Display Problems
.................................................................................................................
155
Solving Audio Problems
...................................................................................................................
160
Solving Printer Problems
..................................................................................................................
162
Solving Keyboard and Mouse Problems
..........................................................................................
164
Solving Hardware Installation Problems
...........................................................................................
166
Solving Network Problems
...............................................................................................................
168
Solving Memory Problems
...............................................................................................................
171
Solving Processor Problems
............................................................................................................
173
Solving CD-ROM and DVD Problems
..............................................................................................
173
Solving USB Flash Drive Problems
..................................................................................................
176
Solving Front Panel Component Problems
......................................................................................
177
Solving Internet Access Problems
....................................................................................................
177
Solving Software Problems
..............................................................................................................
179
Contacting Customer Support
..........................................................................................................
181
Appendix B
HP PC Hardware Diagnostics
..................................................................................................
182
Why run HP PC Hardware Diagnostics
............................................................................................
182
How to access and run HP PC Hardware Diagnostics
.....................................................................
183
Downloading HP PC Hardware Diagnostics to a USB device
..........................................................
184
viii