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HP ProDesk 680 G6 PCI Micro Maintenance and Service Guide - Page 129

HP PC Hardware Diagnostics Windows, Advanced menu, Computer Setup

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Index A access panel illustrated 5 locked 53 removal and replacement 23 Advanced menu, Computer Setup 85 audible codes 97 audio problems 61 B backup, creating 103 backups 103, 104 battery disposal 11, 19, 20 battery replacement 42 beep codes 97 blinking lights 97 boot order, changing 106 booting options Full Boot 93 Quick Boot 93 C cable management 11, 20, 21 cable pinouts, SATA data 11, 20 cables 8 changing a Power-On password 101 changing a Setup password 101 cleaning computer 11, 16, 17 mouse 11, 16, 18 safety precautions 11, 16 cleaning your computer disinfecting 17 removing dirt and debris 16 CMOS clearing and resetting 101 components front panel 1 rear panel 2 computer cleaning 11, 16, 17 Computer Setup access problem 53 Advanced menu 85 Main menu 78 Security menu 81 Computer Setup Utility 77 country power cord set requirements 117 Customer Support 51 D deleting a Power-On password 102 deleting a Setup password 102 E electrostatic discharge (ESD) 11, 12 preventing damage 11, 12, 13 error codes 93, 97 error messages 93 expansion card removal 36 F F10 Setup 77 access problem 53 fan illustrated 5 removal and replacement 41 flash drive problems 73 front bezel illustrated 5 removal and replacement 25 front panel components 1 G general problems 53 grounding methods 11, 12, 13 H hard drive installation 27, 28 proper handling 11, 19 removal 27, 28 SATA characteristics 11, 20 hard drive problems 59 hard drives 7 hardware installation problems 66 heat sink removal and replacement 44 heat sink with fan illustrated 5 helpful hints 52 HP PC Hardware Diagnostics Windows downloading 107 HP Recovery media recovery 105 HP Sure Recover 106 HP Sure Start 109, 115 I illustrated parts catalog 5 installing battery 42 hard drive 27, 28 memory 33 optical drive 24 primary hard drive 28 internet access problems 74 K keyboard cleaning 11, 16, 18 keyboard problems 65 ENWW Index 121

Section	Page
Product features	9
Standard configuration features	9
Front panel components	9
Rear panel components	10
Serial number location	11
Illustrated parts catalog	13
Computer major components	13
Mass storage devices	15
Cables	16
Miscellaneous parts	17
Routine care, SATA drive guidelines, and disassembly preparation	19
Electrostatic discharge information	20
Generating static electricity	20
Preventing electrostatic damage to equipment	21
Personal grounding methods and equipment	21
Grounding the work area	21
Recommended materials and equipment	22
Operating guidelines	22
Routine care	24
General cleaning safety precautions	24
Removing dirt and debris from your computer	24
Cleaning your computer with a disinfectant	25
Cleaning the computer case	25
Cleaning the keyboard	26
Cleaning the monitor	26
Cleaning the mouse	26
Service considerations	27
Tools and software requirements	27
Screws	27
Cables and connectors	27
Hard drives	27
Lithium coin cell battery	28
SATA hard drives	28
Cable management	29
Removal and replacement procedures	31
Preparation for disassembly	31
Access panel	31
Optical drive	32
Front bezel	33
Optical drive cage	34
2.5 inch hard drive	35
3.5 inch primary hard drive	36
Memory modules (DIMMs)	41
Expansion card	44
Solid-state drive	45
WLAN module	47
Speaker	49
Fan	49
Battery	50
Heat sink	52
Processor	54
Power supply	55
System board	58
System board callouts	58
Troubleshooting without diagnostics	59
Before you call for technical support	59
Helpful hints	60
Solving general problems	61
Cannot access the Computer Setup (F10) Utility when booting the computer	61
Computer appears locked up and will not turn off when the power button is pressed	61
Computer will not respond to keyboard or mouse	61
Computer date and time display is incorrect	61
There is no sound or sound volume is too low	62
Cannot remove computer cover or access panel	62
Poor performance	62
Computer powered off automatically and the power light blinks red four times and then white two time ...	63
System does not turn on and the lights on the front of the computer are not blinking	63
Solving power problems	65
Power supply shuts down intermittently	65
Computer turned off automatically, power light blinks red two times followed by a two-second pause, ...	65
Power light blinks red four times followed by a two-second pause and the computer beeps four times ( ...	65
Solving hard drive problems	67
Hard drive error occurs	67
Disk transaction problem	67
Drive not found (identified)	67
Nonsystem disk/NTLDR missing message	67
Computer will not boot from hard drive	68
Computer seems to be locked up	68
Solving audio problems	69
Sound cuts in and out	69
Sound does not come out of the speaker or headphones	69
Computer appears to be locked up while recording audio	69
Line-in jack is not functioning properly	70
Solving printer problems	71
Printer will not print	71
Printer will not turn on	71
Printer prints garbled information	71
Printer will not print	71
Solving keyboard and mouse problems	73
Keyboard commands and typing are not recognized by the computer	73
Mouse does not respond to movement or is too slow	73
Solving hardware installation problems	74
A new device is not recognized as part of the system	74
Computer will not start	74
Power light blinks red three times and then white two times	75
Solving network problems	76
Network driver does not detect network controller	76
Network status link light never blinks	76
Diagnostics reports a failure	76
Diagnostics passes, but the computer does not communicate with the network	77
Network controller stopped working when an expansion board was added to the computer	77
Network controller stops working without apparent cause	77
Cannot connect to network server when attempting remote system installation	77
System setup utility reports unprogrammed EEPROM	78
Solving memory problems	79
System will not boot or does not function properly after installing additional memory modules	79
Out of memory error	79
Memory count during POST is wrong	79
Insufficient memory error during operation.	80
Power light blinks red five times followed by a two-second pause and the computer beeps five times ( ...	80
Solving USB flash drive problems	81
USB flash drive is not seen as a drive letter in Windows	81
USB flash drive not found (identified)	81
System will not boot from USB flash drive	81
The computer boots to DOS after making a bootable flash drive	81
Solving internet access problems	82
Unable to connect to the internet	82
Cannot automatically launch internet programs	82
Solving software problems	83
Computer will not start up and the HP logo does not appear	83
“Illegal Operation has Occurred” error message is displayed	83
Computer Setup (F10) Utility	85
Using Computer Setup (F10) Utilities	85
Computer Setup—Main	86
Computer Setup—Security	89
Computer Setup—Advanced	93
POST error messages	101
POST numeric codes and text messages	101
Interpreting POST diagnostic front panel lights and audible codes	105
Password security and resetting CMOS	109
Changing a setup or power-on password	109
Deleting a setup or power-on password	110
Backing up, restoring, and recovering	111
Backing up information and creating recovery media	112
Using Windows tools for backing up	112
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	112
Restoring and recovering your system	113
Creating a system restore	113
Restoring and recovery methods	113
Recovering using HP Recovery media	113
Changing the computer boot order	114
Using HP Sure Recover (select products only)	114
Using HP PC Hardware Diagnostics	115
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	115
Customizing Remote HP PC Hardware Diagnostics UEFI settings	115
Statement of memory volatility	117
Current BIOS steps	117
Nonvolatile memory usage	119
Questions and answers	121
Using HP Sure Start (select products only)	123
Power cord set requirements	125
General requirements	125
Japanese power cord requirements	125
Country-specific requirements	125
Specifications	127

Match case Limit results 1 per page

Index

access panel

illustrated

locked

removal and replacement

Advanced menu, Computer Setup

audible codes

audio problems

backup, creating

103

backups

103, 104

battery

disposal

11, 19, 20

battery replacement

beep codes

blinking lights

boot order, changing

106

booting options

Full Boot

Quick Boot

cable management

11, 20, 21

cable pinouts, SATA data

11, 20

cables

changing a Power-On password

101

changing a Setup password

101

cleaning

computer

11, 16, 17

mouse

11, 16, 18

safety precautions

11, 16

cleaning your computer

disinfecting

removing dirt and debris

CMOS

clearing and resetting

101

components

front panel

rear panel

computer cleaning

11, 16, 17

Computer Setup

access problem

Advanced menu

Main menu

Security menu

Computer Setup Utility

country power cord set

requirements

117

Customer Support

deleting a Power-On password

102

deleting a Setup password

102

electrostatic discharge (ESD)

11, 12

preventing damage

11, 12, 13

error

codes

93, 97

error messages

expansion card

removal

F10 Setup

access problem

fan

illustrated

removal and replacement

ﬂash drive problems

front bezel

illustrated

removal and replacement

front panel components

general problems

grounding methods

11, 12, 13

hard drive

installation

27, 28

proper handling

11, 19

removal

27, 28

SATA characteristics

11, 20

hard drive problems

hard drives

hardware installation problems

heat sink

removal and replacement

heat sink with fan

illustrated

helpful hints

HP PC Hardware Diagnostics Windows

downloading

107

HP Recovery media

recovery

105

HP Sure Recover

106

HP Sure Start

109, 115

illustrated parts catalog

installing

battery

hard drive

27, 28

memory

optical drive

primary hard drive

internet access problems

keyboard

cleaning

11, 16, 18

keyboard problems

ENWW

Index

121